Catering and Banqueting Services

This is a call for tenders issued by the European Union Agency for Law Enforcement Cooperation (Europol) for the provision of catering and banqueting services at the premises of Europol and Eurojust in The Hague, Netherlands. The tender includes various service categories such as restaurant services, coffee and sandwich bar services, banqueting services, and other related services.

The estimated total value of the contract is €9,335,000 and the maximum contract duration is set at 48 months. This tender is structured as a framework agreement without reopening of competition, requiring a competitive procedure with negotiation to award the contract based on the best price-quality ratio.

The deadline for submitting requests to participate is January 26, 2026, at 16:00 (Brussels time), and submission must be done electronically through the eSubmission system. Participants must have a Participant Identification Code (PIC) to submit their tender, and the eSubmission system supports various documents and specific file types adhering to outlined technical requirements.

Eligibility to bid is expected to include established economic operators capable of handling the scale and complexity of the services required; however, the opportunity is explicitly noted as not suitable for SMEs. The conditions and requirements for participation, including administrative and technical specifications, along with a draft contract, are delineated in the tender documents available for download through the EU Funding and Tenders Portal.

The procurement emphasizes professionalism and operational capability, prioritizing applicants with experience in multi-service catering operations due to the complexity and scale required to meet the needs of EU institutional facilities. As this is a significant procurement opportunity, participation is competitive, likely attracting qualified service providers from across the EU and EEA.

Overall, this tender represents a notable opportunity for capable catering service operators to engage with EU agencies, taking advantage of substantial funding dedicated to high-quality food service delivery within the institutional context of Europol and Eurojust.

This is an invitation to submit a request to participate in a call for tenders, reference number EUROPOL/2025/CPN-CC/0017. The TED reference is 246/2025 852970-2025. The call was published on 22/12/2025, version 1, and no translations are available. The submission method is electronic, and the call is currently open for submission.

The description of the tender is the provision of catering and banqueting services in all the premises of Europol and Eurojust in The Hague. The contract covers restaurant services (service category I), coffee and sandwich bar services (service category II), banqueting services (service category III), and other services (service category IV).

The procedure type is a competitive procedure with negotiation. The estimated total value is 9335000 EUR. The lead contracting authority is the European Union Agency for Law Enforcement Cooperation. The main classification (CPV) is 55500000 Canteen and catering services. The nature of the contract is for services. The maximum contract duration is 48 months. The award method is best price-quality ratio. This is a framework agreement without reopening of competition.

Key milestones include the TED publication date of 22/12/2025 and the deadline for receipt of requests to participate on 26/01/2026 at 16:00 Europe/Amsterdam time.

There are 13 documents available for download:

1. Invitation to submit a request to participate, published on 22/12/2025, version 1.
2. Annex I Part 1 Administrative tender specifications, published on 22/12/2025, version 1.
3. Annex I Part 2 Technical Specifications, published on 22/12/2025, version 1.
4. Annex I.1 to technical specifications Service Category I, published on 22/12/2025, version 1.
5. Annex I.2 to technical specifications Service Category II, published on 22/12/2025, version 1.
6. Annex I.3 to technical specifications Service Category III, published on 22/12/2025, version 1.
7. Annex I.4 to technical specifications Service Category IV, published on 22/12/2025, version 1.
8. Annex I.5 to technical specifications Additional background information, published on 22/12/2025, version 1.
9. Annex II Draft Contract, published on 22/12/2025, version 1.
10. Annex 2 Declaration on honour, published on 22/12/2025, version 1.

Submissions must be sent exclusively at the address for submission provided electronically.

Regarding frequently asked questions (FAQ) about the eSubmission system:

To proceed if the system is slow or doesn’t work while uploading/downloading documents, use the latest versions of Google Chrome or Mozilla Firefox. If the issue persists, clear the cache and cookies on the Internet browser.

The eSubmission system supports the latest versions of Google Chrome or Mozilla Firefox. For the most up-to-date technical recommendations, refer to the System Requirements link.

It is not possible to view the details of the submission after the deadline because the system encrypts all attachments upon upload and decryption is not allowed after the deadline.

Submissions can be found in Manage My Area in the Funding & Tenders portal, specifically in ‘My Submission(s)’ for tenders in response to open calls, or in ‘My Invitation(s)’ for invited candidates.

Attachments for tender submissions must be less than 50 MB in size.

Attachments in eSubmission must be named following the System Requirements. Attachment names must adhere to specific conditions outlined in the System Requirements.

The system requirements should be checked to see if video submissions are allowed and which formats are supported.

Invited candidates can only view procurement documents after selecting an organization in the F&T Portal under “My Invitations”.

A Personal Identification Code (PIC) is mandatory for participating in a call for tenders as a sole candidate/tenderer or as part of a consortium.

If there is an issue uploading a file in eSubmission, ensure it follows the technical requirements of the system.

The maximum number of documents that can be uploaded per tender is 200 files.

Tenderers need a PIC to submit a tender or a request to participate, and only one PIC per organization should be used.

To register an organization and obtain a Participant Identification Code (PIC), first check if the organization is already registered using the Search PIC tool under 'How to Participate' > Participant Register.

The system supports all 24 official EU languages.

The character set encoding is UTF-8.

The system uses encryption to ensure the integrity and confidentiality of the information, using an asymmetric key as an encryption mechanism.

The supported file types depend on the type of submission and are specified within the system requirements linked to the procedure.

Draft submissions can be edited, viewed, and deleted until the submission deadline.

If the submission report displays "Legal form: UNKNOWN" while the legal form is correctly displayed in the system, it is a display issue and does not block submission.

An automatic email informing that the deadline has been reached does not mean the submission was not correctly sent. It is an auto-generated notification.

In summary, this is a call for tenders for the provision of comprehensive catering and banqueting services at Europol and Eurojust premises in The Hague. The tender is structured around four service categories: restaurant services, coffee and sandwich bar services, banqueting services, and other related services. The estimated value of the contract is significant, and the selection process will prioritize the best price-quality ratio. Interested parties must submit their requests to participate electronically by the specified deadline, adhering to the technical and administrative guidelines provided in the tender documents. The eSubmission system is used for electronic submissions, and applicants should consult the FAQs for technical guidance. A key requirement for participation is obtaining a Personal Identification Code (PIC).

Eligible Applicant Types: The eligible applicant types are not explicitly stated, but based on the nature of the tender, it is likely open to companies or organizations that can provide catering and banqueting services. This could include SMEs, large enterprises, or other entities with relevant experience and capabilities.

Funding Type: The funding type is procurement, specifically a service contract.

Consortium Requirement: The opportunity does not explicitly state whether a single applicant or a consortium is required. It is possible that either a single applicant or a consortium of applicants could be eligible, depending on their ability to meet the requirements of the tender.

Beneficiary Scope (Geographic Eligibility): The geographic eligibility is not explicitly stated, but since the services are to be provided in The Hague, Netherlands, it is likely that applicants from the EU or EEA would be preferred, or at least those with the ability to operate in the Netherlands.

Target Sector: The target sector is catering and banqueting services. This includes restaurant services, coffee and sandwich bar services, banqueting services, and other related services.

Mentioned Countries: Netherlands (specifically, The Hague).

Project Stage: The project stage is not applicable, as this is a procurement for ongoing services rather than a project with a defined start and end. The expected maturity of the applicants should be commercialization, as they need to be able to provide established catering services.

Funding Amount: The estimated total value of the contract is 9,335,000 EUR.

Application Type: The application type is an open call for tenders, with a competitive procedure with negotiation.

Nature of Support: Beneficiaries will receive money in exchange for providing catering and banqueting services.

Application Stages: The number of application stages is not explicitly stated, but it involves at least one stage of submitting a request to participate, followed by a competitive procedure with negotiation. This suggests at least two stages.

Success Rates: The success rates are not mentioned in the provided text.

Co-funding Requirement: The co-funding requirement is not mentioned in the provided text.

Summary:

This is a call for tenders issued by the European Union Agency for Law Enforcement Cooperation (EUROPOL) for the provision of catering and banqueting services in all the premises of Europol and Eurojust in The Hague, Netherlands. The contract covers a range of services, including restaurant services, coffee and sandwich bar services, banqueting services, and other related services. The procedure type is a competitive procedure with negotiation, and the estimated total value of the contract is 9,335,000 EUR. The maximum contract duration is 48 months. The award method is based on the best price-quality ratio. The deadline for receipt of requests to participate is January 26, 2026. Submissions must be sent electronically. The tender is structured as a framework agreement without reopening of competition. The tender documents include administrative and technical specifications, a draft contract, and a declaration on honour. The eSubmission system supports various file types and has specific requirements for attachment names and sizes. A Participant Identification Code (PIC) is mandatory for participation. The system supports all 24 official EU languages and uses encryption to ensure the integrity and confidentiality of information.