Operation of the canteen and related services (self-service fridges and breakfast), catering services, vending machines, coffee machines and water dis...

The European Union Agency for the Operational Management of Large-Scale IT Systems, known as eu-LISA, is inviting tenders for the operation of catering and related services at its locations in Strasbourg Eurométropole, France. This tender, identified as LISA/SXB/2026/OP/0003, was published on January 30, 2026, and has an estimated total contract value of €3,000,000.

The opportunity encompasses three separate lots:

1. **Lot 1**:Provision of canteen services, breakfast services, and self-service fridges, valued at approximately €2,400,000.

2. **Lot 2**:Small-scale catering services, valued at around €250,000.

3. **Lot 3**:Operation of coffee machines, vending machines, and water dispensers, estimated at €350,000.

The maximum duration for each contract is set at 48 months, with the award decision based on a balanced evaluation of quality and price, specifically a 60% emphasis on quality versus 40% on price. The tender is aimed at securing comprehensive food and beverage services to support eu-LISA's operational needs and enhance employee well-being.

Eligible participants include any legal entities capable of delivering these services, with no specific restrictions on organization size noted in the tender documents. However, the indication that all lots are not suitable for small and medium enterprises suggests that the contracting authority expects proposals from larger, established companies with the ability to manage multiple-site operations.

The application process is an open call with electronic submissions required by the deadline of March 4, 2026, at 17:00 CET. Clarification requests can be made until February 25, 2026. All submissions must conform to the requirements outlined in the tender documents, which include administrative specifications and technical evaluation questionnaires, available in both English and French.

Upon contract award, selected providers will receive payments for services performed rather than grants or funding for development, following standard public procurement procedures that prioritize transparency and competitive fairness. The public opening of tenders is scheduled for March 5, 2026.

Overall, this is a significant procurement opportunity that necessitates thorough preparation and understanding of the tender criteria for those interested in participating in the bidding process.

The European Union Agency for the Operational Management of Large-Scale IT Systems in the Area of Freedom, Security and Justice (eu-LISA) is launching a call for tenders, LISA/SXB/2026/OP/0003, for the operation of canteen and related services at its sites in Strasbourg Eurométropole. The tender is published on 30/01/2026.

The overall objective is to provide canteen services, small-scale catering, and coffee, vending, and water distribution machines at eu-LISA premises in Strasbourg and surrounding areas. This aims to meet the agency's business needs and enhance the well-being of its employees.

The procedure type is an open procedure, and the estimated total value of the tender is €3,000,000. The TED reference for this tender is 2026/S 021-070417.

The tender is divided into three lots:

Lot 1:Provision of canteen, breakfast services, and self-service fridges.

The description involves providing canteen and breakfast services along with self-service fridges. The nature of the contract is for services, with a maximum contract duration of 48 months. The award method is based on the best price-quality ratio. The estimated value for this lot is €2,400,000. The main CPV classification is 55500000 Canteen and catering services, with an additional CPV classification of 42933000 Vending machines.

Lot 2:Small-scale catering services.

This lot focuses on providing small-scale catering services at eu-LISA premises within the Strasbourg Eurometropole area. The nature of the contract is for services, with a maximum contract duration of 48 months. The award method is based on the best price-quality ratio. The estimated value for this lot is €250,000. This lot involves a framework agreement without reopening of competition. The main CPV classification is 55500000 Canteen and catering services, with an additional CPV classification of 42933000 Vending machines.

Lot 3:Provision of coffee machines, vending machines, and water dispensers.

This lot involves the operation of coffee machines, vending machines, and water dispensers for eu-LISA premises in the Strasbourg Eurometropole area. The nature of the contract is for services, with a maximum contract duration of 48 months. The award method is based on the best price-quality ratio. The estimated value for this lot is €350,000. The main CPV classification is 55500000 Canteen and catering services, with an additional CPV classification of 42933000 Vending machines.

Key milestones for the tender include:

TED publication date:30/01/2026

Date and time of public opening:05/03/2026 10:00 Europe/Paris

Deadline for receipt of tenders:04/03/2026 17:00 Europe/Paris

Deadline for submitting questions:25/02/2026 05:59 Europe/Paris

A total of 35 documents are available for download related to this tender. These include:

Invitation to Tender LISA-SXB-2025-OP-0005 Invitation letter (EN and FR versions)

Tender Specifications Part 1. Administrative specifications (EN and FR versions)

Tender specifications Part 1. Annex 2 DoH Declaration on honour (tender) (EN and FR versions)

Tender specifications Part 1. Annex 6.1 Technical Evaluation Questionnaire Lot 1 (EN and FR versions)

Tender specifications Part 1. Annex 6.2 Technical Evaluation Questionnaire Lot 2 (EN and FR versions)

Submissions must be sent exclusively via electronic means at the address provided in the submission terms.

Some frequently asked questions (FAQ) and their answers related to the eSubmission system are:

How to proceed if the system is slow or doesn’t work while uploading/downloading documents?

Ensure the latest versions of Google Chrome or Mozilla Firefox are used. If issues persist, clear the cache and cookies.

Which Internet browsers does eSubmission support?

The latest versions of Google Chrome or Mozilla Firefox are recommended. Refer to the System Requirements link for the most up-to-date technical recommendations.

Is it possible to view the details of the submission after the deadline?

No, the content of the submission is not accessible after submitting the tender, as the system encrypts all attachments upon upload.

Where can I find my submissions in Manage My Area, in the Funding & Tenders portal?

Submissions can be found in ‘My Submission(s)’ for open calls for tenders, requests to participate, and ESPD requests.

Which size should attachments have?

Attachments should be less than 50 MB in size.

How should I name attachments in eSubmission?

Attachment names must follow the System Requirements.

Can I submit a video in eSubmission? Which formats are supported?

Check the System Requirements of eSubmission.

I received an invitation from the F&T Portal but cannot view the procurement documents.

Invited candidates can only see the procurement documents after having selected an organisation in the F&T Portal, “My Invitations”.

Do I need to validate my PIC in order to submit a tender in eSubmission?

A Personal Identification Code (PIC) is mandatory for participation as a sole candidate/tenderer or as a member of a group (consortium).

I have an issue uploading a file in eSubmission and it’s giving me an error. What do I do?

Ensure the file follows the technical requirements of the system.

How many attachments can I upload per submission?

The maximum number of documents is 200 files.

Why do tenderers need a PIC?

Registration for a PIC is mandatory to submit a tender or a request to participate.

How do I register my organisation and get a Participant Identification Code (PIC)?

Check if the organisation is already registered using the Search PIC tool under 'How to Participate' > Participant Register.

How many languages does the system support?

The system supports all 24 official EU languages.

Which is the character set encoding in the system?

The character set encoding is UTF-8.

Does the system use encryption to ensure the integrity and the confidentiality of the information?

Yes, the system encrypts all uploaded documents using an asymmetric key as an encryption mechanism.

Which file types does the system support?

The supported file types depend on the type of submission.

Can I view and edit my draft submission?

Until the submission deadline, drafts can be edited, viewed, and deleted.

In the submission report, under the name of our entity, "Legal form:UNKNOWN" is displayed while in the system, our legal form was correctly displayed. Is this a problem for the submission?

No, it is just a display issue and not blocking for submission.

I sent my submission on time and a few days later, I received an automatic email informing me that the deadline for the reception of submissions had been reached. Does this mean that my submission was not correctly sent?

No, this is an auto-generated notification.

In summary, this tender opportunity, LISA/SXB/2026/OP/0003, is an invitation by eu-LISA for companies to bid on providing various food and beverage services at their Strasbourg locations. The tender is divided into three lots, covering canteen services, small-scale catering, and the operation of vending machines. The total estimated value is €3,000,000, and the contracts are expected to last for 48 months. Companies interested in providing these services should review the detailed tender specifications and submit their proposals electronically by the deadline of March 4, 2026. The award will be based on the best price-quality ratio.

Eligible Applicant Types:The eligible applicant types are not explicitly stated, but based on the nature of the tender, it is likely open to businesses, SMEs, and large enterprises that can provide canteen, catering, and vending machine services.

Funding Type:This is a procurement opportunity, specifically a call for tenders. The financial mechanism is a service contract where the selected tenderer will be paid for providing the specified services.

Consortium Requirement:The opportunity does not explicitly state whether a single applicant or a consortium is required. It is likely that both single applicants and consortia are eligible to apply, provided they meet the requirements. The FAQ section mentions that a Personal Identification Code (PIC) is mandatory to participate in a call for tenders as a sole candidate/tenderer or as a member of a group (consortium).

Beneficiary Scope (Geographic Eligibility):The geographic eligibility is not explicitly stated, but it can be inferred that the opportunity is open to entities located in the EU, with a focus on those able to operate in Strasbourg Eurométropole, France, as the services are to be provided in eu-LISA sites in that area.

Target Sector:The target sector is canteen and catering services. This includes the provision of canteen services, breakfast services, self-service fridges, small-scale catering services, coffee machines, vending machines, and water dispensers.

Mentioned Countries:France (specifically Strasbourg Eurométropole).

Project Stage:The project stage is operational. The tender is for the operation and provision of existing services, not for research, development, or demonstration.

Funding Amount:The estimated total value of the tender is €3,000,000. Lot 1 has an estimated value of €2,400,000, Lot 2 has an estimated value of €250,000, and Lot 3 has an estimated value of €350,000.

Application Type:The application type is an open call for tenders, with electronic submission.

Nature of Support:Beneficiaries will receive money in exchange for providing services.

Application Stages:The number of application stages is not explicitly mentioned, but it can be inferred that there will be at least two stages: submission of the tender and evaluation of the tenders. The technical evaluation questionnaire documents suggest a detailed evaluation process.

Success Rates:The success rates are not mentioned in the provided text.

Co-funding Requirement:The need for co-funding is not mentioned.

Summary:

This is an invitation to tender, reference LISA/SXB/2026/OP/0003, published on January 30, 2026, by the European Union Agency for the Operational Management of Large-Scale IT Systems in the Area of Freedom, Security and Justice (eu-LISA). The tender is for the operation of canteen and related services, including self-service fridges and breakfast, catering services, vending machines, coffee machines, and water dispensers, in eu-LISA sites located in Strasbourg Eurométropole, France. The total estimated value of the tender is €3,000,000.

The tender is divided into three lots:

Lot 1:Provision of canteen, breakfast services, and self-service fridges, with an estimated value of €2,400,000.

Lot 2:Small-scale catering services, with an estimated value of €250,000. This lot involves a framework agreement without reopening of competition.

Lot 3:Provision of coffee machines, vending machines, and water dispensers, with an estimated value of €350,000.

The maximum contract duration for each lot is 48 months. The award method is based on the best price-quality ratio. The deadline for receipt of tenders is March 4, 2026, at 17:00 Europe/Paris time. The contracting authority is not bound to reply to questions submitted after February 25, 2026, at 05:59 Europe/Paris time. The public opening of tenders will take place on March 5, 2026, at 10:00 Europe/Paris time.

Submissions must be sent electronically via the address for submission provided in the tender documents. The tender documents include the invitation letter in English and French, administrative specifications, a declaration of honor, and technical evaluation questionnaires for Lot 1 and Lot 2. The eSubmission system supports all 24 official EU languages and uses UTF-8 character set encoding. The system encrypts all uploaded documents. Attachments must be less than 50 MB in size, and the maximum number of documents that can be uploaded per tender is 200. A Personal Identification Code (PIC) is mandatory for participation.