Staff experience

The European Union Intellectual Property Office (EUIPO) is launching a call for tenders identified as EUIPO/2026/OP/0002. This opportunity is for establishing framework contracts for services related to the assessment and monitoring of employee experience. The total estimated value of the procurement is €700,000, with a maximum potential duration of 48 months, consisting of an initial 12-month contract with three possible renewals. The procurement is categorized under survey services (CPV code 79311000) and adheres to an open procedure with electronic submission.

Key details include a submission deadline set for March 2, 2026, at 13:00 European/Madrid time, with a public opening scheduled for March 3, 2026, at 10:00 UTC+1. Questions regarding the tender must be submitted by February 21, 2026, after which the contracting authority is not obligated to respond.

Bidders are required to have an ISO 9001 certification or an equivalent quality management standard. Additionally, firms must demonstrate experience by completing at least two similar contracts within the last three years prior to the submission deadline. Participation operates on a sole applicant basis, but the possibility of joint proposals may be accommodated. This tender does not have a co-funding requirement, as EUIPO covers 100% of the service costs.

Applications will be evaluated based on a price-quality ratio, weighted 70% for quality and 30% for price, indicating the authority's greater focus on service expertise rather than cost. The bid submission process mandates electronic submission through the Funding and Tenders Portal, allowing up to 200 attachments with a maximum size of 50 MB each. A personal identification code (PIC) is necessary for all submissions.

In summary, this tender is aimed at qualified service providers across the EU, particularly those with expertise in employee experience and organizational consulting. The contract's structure supports the external delivery of professional services to enhance employee monitoring and assessment processes within the EUIPO.

The European Union Intellectual Property Office (EUIPO) is launching a call for tenders with procedure identifier EUIPO/2026/OP/0002. This is an open procedure with electronic submission for establishing framework contract(s) for services to support the assessment and monitoring of employee experience. The estimated total value is 700,000 EUR. The TED publication date is 19/01/2026, with TED reference 12/2026 35559-2026. The main classification (CPV) is 79311000 - Survey services. The nature of the contract is services, with a maximum contract duration of 48 months. The award method is best price-quality ratio, and the framework agreement is without reopening of competition.

Key milestones include:
TED publication date: 19/01/2026
Date and time of public opening: 03/03/2026 10:00 Europe/Madrid
Deadline for receipt of tenders: 02/03/2026 13:00 Europe/Madrid
Deadline for questions: 21/02/2026 05:59 Europe/Madrid. The contracting authority is not bound to reply to questions submitted after this date.

Two documents are available for download:
1. Invitation to tender EUIPO-2026-OP-0002 Invitation letter, published on 19/01/2026, Version 1, no translations available.
2. Procurement documents EUIPO-2026-OP-0002 Other invitation to tender document, published on 19/01/2026, Version 1, no translations available.

Submissions must be sent exclusively at the address for submission given on the portal, using the electronic submission method.

Two questions and answers are available:
1. Regarding qualification questions, the minimum level of capacity required under the selection criterion Quality certification is an ISO 9001 certificate or equivalent. ISO 27001 certificate is not required. Published on 21/01/2026 18:23.
2. With reference to the selection criterion requiring at least two similar contracts, it is required under point 6.2.2. of Annex I: ‘At least two similar (in scope and complexity) contracts completed in the last 3 years preceding the tender submission deadline, with a ... Published on 21/01/2026 18:11.

FAQ's related to the eSubmission system:
How to proceed if the system is slow or doesn’t work while uploading/downloading documents?
Please make sure you use the latest versions of Google Chrome or Mozilla Firefox. If the issue persists, try the following steps: 1. Clear the cache and cookies on the Internet browser. Published on 13/02/2025 20:52

Which Internet browsers does eSubmission support?
Please use the latest versions of Google Chrome or Mozilla Firefox. For the most up-to-date technical recommendations, click on the link System Requirements. You can access this link. Published on 13/02/2025 20:52

Is it possible to view the details of the submission after the deadline?
The content of the submission is not accessible after submitting the tender as the system encrypts all attachments upon upload. Thus, the system will not allow decryption after the upload. Published on 13/02/2025 20:50

Where can I find my submissions in Manage My Area, in the Funding & Tenders portal?
Depending on the type or step of procedure, you can find the submissions in one of these sections: In ‘My Submission(s)’: tenders in response to open calls for tenders, requests to. Published on 17/10/2024 20:40

Which size should attachments have?
For attaching files to your tender submission, eSubmission accepts files that are less than 50 MB in size. Any larger sizes will not be accepted by the system. For the latest information. Published on 17/10/2024 20:36

How should I name attachments in eSubmission?
In eSubmission, you must name the attachments for your tender draft following the System Requirements. With regards to all attachment names, please see the following conditions: The . Published on 03/10/2024 16:39

Can I submit a video in eSubmission? Which formats are supported?
You can check the System Requirements of eSubmission: Published on 03/10/2024 16:37

I received an invitation from the F&T Portal but cannot view the procurement documents.
Invited candidates can only see the procurement documents after having selected an organisation. Go to F&T Portal, “My Invitations”. Click on “Select Organisation” from the “Action”. Published on 03/10/2024 16:37

Do I need to validate my PIC in order to submit a tender in eSubmission?
The Personal Identification Code (PIC) is mandatory to participate in a call for tenders as a sole candidate/tenderer or as a member of a group (consortium). For subcontractors PIC i. Published on 03/10/2024 16:36

I have an issue uploading a file in eSubmission and it’s giving me an error. What do I do?
When uploading a file in eSubmission, you must first make sure it follows the technical requirements of the system, which are as shown below. A)For procurement procedures: B)For req. Published on 03/10/2024 16:36

How many attachments can I upload per submission?
The maximum number of documents the system will allow you to upload per tender is 200 files. You are able to check the eSubmission System Requirements in the documentation by clicking. Published on 03/10/2024 16:35

Why do tenderers need a PIC?
It is mandatory to register for a PIC if you intend to submit a tender or a request to participate. Only one PIC per organisation must be used. Therefore, if your organisation alread. Published on 23/04/2024 17:14

How do I register my organisation and get a Participant Identification Code (PIC)?
First, check if the organisation is already registered using the Search PIC tool under 'How to Participate' > Participant Register. If your organisation is a bigger. Published on 23/04/2024 16:07

How many languages does the system support?
The system is multilingual and supports all 24 official EU languages. Published on 01/04/2024 19:56

Which is the character set encoding in the system?
The character set encoding is UTF-8. Published on 22/02/2024 23:58

Does the system use encryption to ensure the integrity and the confidentiality of the information?
Yes, the system encrypts all uploaded documents, using an asymmetric key as an encryption mechanism. Published on 22/02/2024 23:57

Which file types does the system support?
The supported file types depend on the type of submission you want to make. The allowed file types are specified within the system requirements linked to the procedure in question. M. Published on 21/02/2024 23:55

Can I view and edit my draft submission?
Until the deadline for the submission has been reached, submissions in the draft status can be edited, viewed and deleted. Published on 24/03/2023 21:32

In the submission report, under the name of our entity, "Legal form: UNKNOWN" is displayed while in the system, our legal form was correctly displayed. Is this a problem for the submission?
No, it is just a display issue. This is not blocking for you: you can submit. Published on 03/08/2021 22:07

I sent my submission on time and a few days later, I received an automatic email informing me that the deadline for the reception of submissions had been reached. Does this mean that my submission was not correctly sent?
No, this is an auto-generated notification sent when the time limit of receipt defined for the call for tenders has been reached. Until then, you had the possibility of withdrawing. Published on 03/08/2021 22:05

In summary, this is a call for tenders by the EUIPO to find a contractor to provide services for assessing and monitoring employee experience. The procedure is open, and submissions must be electronic. The estimated value of the contract is 700,000 EUR, and the maximum duration is 48 months. The award will be based on the best price-quality ratio. Tenderers must meet specific criteria, including ISO 9001 certification or equivalent, and have completed at least two similar contracts in the last three years. The deadline for submitting tenders is 02/03/2026. The eSubmission system supports various file types and has specific requirements for file sizes and naming conventions. A PIC is mandatory for participation.

Eligible Applicant Types: The eligible applicant types are not explicitly stated, but based on the nature of the procurement, it is likely open to companies or organizations that can provide the required services.

Funding Type: This is a procurement procedure to establish framework contract(s), so the funding type is a service contract.

Consortium Requirement: The opportunity is open to both single applicants and consortia. The text mentions that a Personal Identification Code (PIC) is mandatory for participation as a sole candidate/tenderer or as a member of a group (consortium).

Beneficiary Scope (Geographic Eligibility): The geographic eligibility is not explicitly stated, but given that it is an EUIPO tender, it is likely open to entities within the EU and possibly EEA.

Target Sector: The target sector is services, specifically survey services (CPV code 79311000) related to the assessment and monitoring of employee experience.

Mentioned Countries: No specific countries are mentioned, but Europe/Madrid is mentioned in relation to the date and time of the public opening and the deadline for receipt of tenders. The European Union is implied as the relevant region.

Project Stage: The project stage is not directly applicable, as this is a service procurement. The expected outcome is the provision of services to support the assessment and monitoring of employee experience.

Funding Amount: The estimated total value of the procurement is 700,000 EUR.

Application Type: The application type is an open call for tenders with electronic submission.

Nature of Support: Beneficiaries will receive money in exchange for providing services.

Application Stages: The number of application stages is not explicitly stated, but it is implied that there is at least one stage involving the submission of a tender.

Success Rates: The success rates are not mentioned.

Co-funding Requirement: Co-funding is not mentioned.

Summary:

This is a call for tenders (EUIPO-2026-OP-0002) by the European Union Intellectual Property Office (EUIPO) to establish framework contract(s) for services related to the assessment and monitoring of employee experience. The procedure is an open procedure with electronic submission. The estimated total value is 700,000 EUR, and the maximum contract duration is 48 months. The award method is best price-quality ratio. The TED publication date was 19/01/2026, and the deadline for receipt of tenders is 02/03/2026 at 13:00 Europe/Madrid. The contracting authority may not reply to questions submitted after 21/02/2026 05:59 Europe/Madrid. Tenderers must submit their tenders electronically. The system supports 24 official EU languages and uses UTF-8 character set encoding. The system encrypts all uploaded documents. The maximum file size for attachments is 50 MB, and the maximum number of attachments is 200. A Personal Identification Code (PIC) is mandatory for participation. Tenderers must have an ISO 9001 certificate or equivalent. Tenderers must have completed at least two similar contracts in the last 3 years preceding the tender submission deadline.