Overview
The European Public Prosecutor's Office (EPPO) is inviting tenders for external IT service provision through an open call for tenders, identified as EPPO/2025/OP/0020. The total estimated value of the procurement is €32,670,000, divided into two lots. The deadline for tender submissions is March 16, 2026, at 17:00 Europe/Luxembourg time, with public opening scheduled for March 18, 2026. The EPPO is not obliged to respond to questions submitted after March 7, 2026.
Lot 1, titled "Core Business Solutions & IT Processes," has an estimated value of €30,300,000. It involves providing comprehensive IT services throughout all phases of digital projects and the IT service lifecycle for the EPPO's core business areas. These services include inception, analysis, design, implementation, development, configuration, training, maintenance, and support. The nature of this contract is for services with a maximum duration of 48 months, evaluated based on the best price-quality ratio, and involves a framework agreement with some opportunities for reopening competition. The main classification code is 72000000, covering IT services.
Lot 2, labeled "Service Desk," has an estimated value of €2,370,000 and focuses on offering first-level IT support through a centralized service desk. This service aims to restore normal operations as quickly as possible, assist users with IT services and infrastructure issues, and manage incident escalation. Like Lot 1, this contract also spans 48 months and is awarded based on the best price-quality ratio, with a framework agreement that does not allow for reopening.
Interested bidders must submit their proposals electronically, utilizing the eSubmission system, which is compatible with modern web browsers and supports multiple languages. A crucial requirement for submission is obtaining a Participant Identification Code (PIC). The number of documents each tender can include is capped at 200, with a maximum file size of 50 MB per document.
This tender represents a significant opportunity for established IT service providers to contribute to the EPPO's operational needs in ICT. Eligible participants include large enterprises, IT service companies, consultancies, and system integrators. The tender is focused on commercial procurement rather than research or development funding, with quality and technical capacity being critical for competitive proposals.
Lot 1, titled "Core Business Solutions & IT Processes," has an estimated value of €30,300,000. It involves providing comprehensive IT services throughout all phases of digital projects and the IT service lifecycle for the EPPO's core business areas. These services include inception, analysis, design, implementation, development, configuration, training, maintenance, and support. The nature of this contract is for services with a maximum duration of 48 months, evaluated based on the best price-quality ratio, and involves a framework agreement with some opportunities for reopening competition. The main classification code is 72000000, covering IT services.
Lot 2, labeled "Service Desk," has an estimated value of €2,370,000 and focuses on offering first-level IT support through a centralized service desk. This service aims to restore normal operations as quickly as possible, assist users with IT services and infrastructure issues, and manage incident escalation. Like Lot 1, this contract also spans 48 months and is awarded based on the best price-quality ratio, with a framework agreement that does not allow for reopening.
Interested bidders must submit their proposals electronically, utilizing the eSubmission system, which is compatible with modern web browsers and supports multiple languages. A crucial requirement for submission is obtaining a Participant Identification Code (PIC). The number of documents each tender can include is capped at 200, with a maximum file size of 50 MB per document.
This tender represents a significant opportunity for established IT service providers to contribute to the EPPO's operational needs in ICT. Eligible participants include large enterprises, IT service companies, consultancies, and system integrators. The tender is focused on commercial procurement rather than research or development funding, with quality and technical capacity being critical for competitive proposals.
Detail
The European Public Prosecutor's Office (EPPO) is seeking external IT service provision through an open call for tenders, identified as EPPO/2025/OP/0020. The estimated total value of this procurement is 32,670,000 EUR. The TED reference for this tender is 2026/S 023-076173. The publication date was 03/02/2026. The deadline for receipt of tenders is 16/03/2026 at 17:00 Europe/Luxembourg time. The public opening of the tenders will occur on 18/03/2026 at 10:30 Europe/Luxembourg time. The contracting authority is not bound to reply to questions submitted after 07/03/2026 at 05:59 Europe/Luxembourg time. Submissions must be sent electronically via the address for submission provided.
The tender is divided into two lots:
Lot 1: Core business solutions & IT processes. The estimated value for this lot is 30,300,000 EUR. The required service is the provision of IT services in connection to all phases of digital projects and the IT service lifecycle, for the 3 (three) core business areas of EPPO, from the inception, analysis, feasibility, architecture, design, implementation, development, configuration, training, maintenance and support, for all areas of Digital Services. The nature of the contract is for services, with a maximum contract duration of 48 months. The award method is best price-quality ratio. This lot involves a framework agreement, partly without reopening and partly with reopening of competition. The main classification (CPV) code is 72000000 - IT services: consulting, software development, Internet and support.
Lot 2: Service Desk. The estimated value for this lot is 2,370,000 EUR. The EPPO’s Service Desk provides a single, centralised point of contact for all users, requiring assistance with IT services, applications, and infrastructure as 1st level IT support. Its primary objectives are to restore normal service operations as quickly as possible, minimize the impact of incidents, and support users in accessing and using IT services efficiently. The Service Desk assigns more complex IT issues to 2nd level support. It also centralises all other non-IT related requests or incidents and assigns them to relevant EPPO services for treatment. The nature of the contract is for services, with a maximum contract duration of 48 months. The award method is best price-quality ratio. This lot involves a framework agreement without reopening of competition. The main classification (CPV) code is 72253000 - Helpdesk and support services. Additional CPV classifications include 72000000 - IT services: consulting, software development, Internet and support and 72253100 - Helpdesk services.
The following documents are available for download:
EN01 - Invitation letter - ITSPE, published on 03/02/2026, applicable to all lots, Version 1.
EN02 - Tender specifications - ITSPE, published on 03/02/2026, applicable to all lots, Version 1.
EN02 - Tender specifications - ITSPE Annex 1 - List of Documents, published on 03/02/2026, applicable to all lots, Version 1.
EN02 - Tender specifications - ITSPE Annex 2 - Declaration on honour, published on 03/02/2026, applicable to all lots, Version 1.
EN02 - Tender specifications - ITSPE Annex 3 - Power of attorney, published on 03/02/2026, applicable to all lots, Version 1.
EN02 - Tender specifications - ITSPE Annex 4 - List of identified subcontractors, published on 03/02/2026, applicable to all lots, Version 1.
EN02 - Tender specifications - ITSPE Annex 5.1 - Commitment letter by an identified subcontractor, published on 03/02/2026, applicable to all lots, Version 1.
EN02 - Tender specifications - ITSPE Annex 5.2 - Commitment letter by an entity on whose capacities is being relied, published on 03/02/2026, applicable to all lots, Version 1.
EN02 - Tender specifications - ITSPE Annex 6 - Financial offer Lot 1, published on 03/02/2026, applicable to Lot 1, Version 1.
EN02 - Tender specifications - ITSPE Annex 6 - Financial offer Lot 2, published on 03/02/2026, applicable to Lot 2, Version 1.
The eSubmission system supports the latest versions of Google Chrome and Mozilla Firefox. The system is multilingual and supports all 24 official EU languages. The character set encoding is UTF-8. The system encrypts all uploaded documents, using an asymmetric key as an encryption mechanism. The maximum number of documents that can be uploaded per tender is 200 files. The maximum file size for attachments is 50 MB. It is mandatory to register for a PIC (Participant Identification Code) to submit a tender. Submissions in draft status can be edited, viewed, and deleted until the submission deadline.
This tender opportunity is about the European Public Prosecutor's Office (EPPO) seeking to establish framework agreements with external IT service providers. The EPPO needs support for its core business IT solutions and processes (Lot 1) and for its IT service desk (Lot 2). Lot 1 is a larger contract focused on providing comprehensive IT services throughout the lifecycle of digital projects within EPPO's core business areas. Lot 2 is focused on providing first-level IT support through a centralized service desk. Companies with expertise in IT consulting, software development, helpdesk services, and related areas should consider this opportunity. Interested parties must submit their tenders electronically by the specified deadline, following the guidelines and requirements outlined in the tender documents. A key requirement is obtaining a PIC.
The tender is divided into two lots:
Lot 1: Core business solutions & IT processes. The estimated value for this lot is 30,300,000 EUR. The required service is the provision of IT services in connection to all phases of digital projects and the IT service lifecycle, for the 3 (three) core business areas of EPPO, from the inception, analysis, feasibility, architecture, design, implementation, development, configuration, training, maintenance and support, for all areas of Digital Services. The nature of the contract is for services, with a maximum contract duration of 48 months. The award method is best price-quality ratio. This lot involves a framework agreement, partly without reopening and partly with reopening of competition. The main classification (CPV) code is 72000000 - IT services: consulting, software development, Internet and support.
Lot 2: Service Desk. The estimated value for this lot is 2,370,000 EUR. The EPPO’s Service Desk provides a single, centralised point of contact for all users, requiring assistance with IT services, applications, and infrastructure as 1st level IT support. Its primary objectives are to restore normal service operations as quickly as possible, minimize the impact of incidents, and support users in accessing and using IT services efficiently. The Service Desk assigns more complex IT issues to 2nd level support. It also centralises all other non-IT related requests or incidents and assigns them to relevant EPPO services for treatment. The nature of the contract is for services, with a maximum contract duration of 48 months. The award method is best price-quality ratio. This lot involves a framework agreement without reopening of competition. The main classification (CPV) code is 72253000 - Helpdesk and support services. Additional CPV classifications include 72000000 - IT services: consulting, software development, Internet and support and 72253100 - Helpdesk services.
The following documents are available for download:
EN01 - Invitation letter - ITSPE, published on 03/02/2026, applicable to all lots, Version 1.
EN02 - Tender specifications - ITSPE, published on 03/02/2026, applicable to all lots, Version 1.
EN02 - Tender specifications - ITSPE Annex 1 - List of Documents, published on 03/02/2026, applicable to all lots, Version 1.
EN02 - Tender specifications - ITSPE Annex 2 - Declaration on honour, published on 03/02/2026, applicable to all lots, Version 1.
EN02 - Tender specifications - ITSPE Annex 3 - Power of attorney, published on 03/02/2026, applicable to all lots, Version 1.
EN02 - Tender specifications - ITSPE Annex 4 - List of identified subcontractors, published on 03/02/2026, applicable to all lots, Version 1.
EN02 - Tender specifications - ITSPE Annex 5.1 - Commitment letter by an identified subcontractor, published on 03/02/2026, applicable to all lots, Version 1.
EN02 - Tender specifications - ITSPE Annex 5.2 - Commitment letter by an entity on whose capacities is being relied, published on 03/02/2026, applicable to all lots, Version 1.
EN02 - Tender specifications - ITSPE Annex 6 - Financial offer Lot 1, published on 03/02/2026, applicable to Lot 1, Version 1.
EN02 - Tender specifications - ITSPE Annex 6 - Financial offer Lot 2, published on 03/02/2026, applicable to Lot 2, Version 1.
The eSubmission system supports the latest versions of Google Chrome and Mozilla Firefox. The system is multilingual and supports all 24 official EU languages. The character set encoding is UTF-8. The system encrypts all uploaded documents, using an asymmetric key as an encryption mechanism. The maximum number of documents that can be uploaded per tender is 200 files. The maximum file size for attachments is 50 MB. It is mandatory to register for a PIC (Participant Identification Code) to submit a tender. Submissions in draft status can be edited, viewed, and deleted until the submission deadline.
This tender opportunity is about the European Public Prosecutor's Office (EPPO) seeking to establish framework agreements with external IT service providers. The EPPO needs support for its core business IT solutions and processes (Lot 1) and for its IT service desk (Lot 2). Lot 1 is a larger contract focused on providing comprehensive IT services throughout the lifecycle of digital projects within EPPO's core business areas. Lot 2 is focused on providing first-level IT support through a centralized service desk. Companies with expertise in IT consulting, software development, helpdesk services, and related areas should consider this opportunity. Interested parties must submit their tenders electronically by the specified deadline, following the guidelines and requirements outlined in the tender documents. A key requirement is obtaining a PIC.
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Breakdown
Eligible Applicant Types: The eligible applicant types are not explicitly stated in the provided text. However, given that this is a call for tenders for IT service provision, eligible applicants would likely be companies, firms, or organizations capable of providing IT services, including SMEs and large enterprises, and potentially research institutes or public-private partnerships with relevant IT expertise. Subcontractors are also mentioned, suggesting that applicants can involve other entities in their tenders.
Funding Type: The funding type is procurement. This is a call for tenders, indicating that the European Public Prosecutor's Office (EPPO) is procuring IT services from external providers.
Consortium Requirement: The text mentions "List of identified subcontractors" and "Commitment letter by an identified subcontractor," suggesting that a consortium or a single applicant with subcontractors is permissible. The PIC (Personal Identification Code) is mandatory for participation as a sole candidate/tenderer or as a member of a group (consortium).
Beneficiary Scope (Geographic Eligibility): The geographic eligibility is not explicitly mentioned. However, given that this is an EU funding opportunity, it is highly likely that entities from EU member states are eligible. The eligibility of entities from EEA countries, EU candidate countries, or EU third countries would need to be confirmed in the detailed tender specifications.
Target Sector: The target sector is ICT (Information and Communication Technology). Specifically, it targets IT services, consulting, software development, Internet and support, and helpdesk and support services.
Mentioned Countries: No specific countries are mentioned in the provided text. However, Europe/Luxembourg is mentioned in the context of the date and time of the public opening and the deadline for receipt of tenders.
Project Stage: The project stage is service provision. The EPPO is looking for entities to provide ongoing IT services, including development, maintenance, and support.
Funding Amount: The estimated total value of the tender is 32,670,000 EUR. Lot 1 has an estimated value of 30,300,000 EUR, and Lot 2 has an estimated value of 2,370,000 EUR.
Application Type: The application type is an open call. The procedure type is explicitly stated as an "Open procedure."
Nature of Support: The beneficiaries will receive money in exchange for services. This is a service contract where the selected tenderers will be paid for providing IT services to the EPPO.
Application Stages: The number of application stages is not explicitly stated, but it is likely to involve at least two stages: submission of the tender and evaluation of the tender.
Success Rates: The success rates are not mentioned in the provided text.
Co-funding Requirement: The co-funding requirement is not mentioned in the provided text.
Summary:
This opportunity is a call for tenders issued by the European Public Prosecutor's Office (EPPO) to procure external IT service provision. The total estimated value of the tender is 32,670,000 EUR. The tender is divided into two lots: Lot 1, "Core business solutions & IT processes," with an estimated value of 30,300,000 EUR, which involves providing IT services across all phases of digital projects and the IT service lifecycle for the EPPO's core business areas, including inception, analysis, design, implementation, development, configuration, training, maintenance, and support. Lot 2, "Service Desk," with an estimated value of 2,370,000 EUR, focuses on providing a centralized point of contact for IT support, incident management, and user assistance.
The procedure is an open procedure, meaning any interested and qualified entity can submit a tender. The submission method is electronic, and the deadline for receipt of tenders is March 16, 2026, at 17:00 Europe/Luxembourg time. The contract duration for both lots is 48 months. The award method is based on the best price-quality ratio. Tenderers can participate as single entities or as part of a consortium, and subcontractors can be involved. A Personal Identification Code (PIC) is mandatory for participation. The EPPO will not reply to questions submitted after March 7, 2026. The eSubmission system supports multiple languages and encrypts uploaded documents. The maximum file size for attachments is 50 MB, and the maximum number of documents per tender is 200.
Funding Type: The funding type is procurement. This is a call for tenders, indicating that the European Public Prosecutor's Office (EPPO) is procuring IT services from external providers.
Consortium Requirement: The text mentions "List of identified subcontractors" and "Commitment letter by an identified subcontractor," suggesting that a consortium or a single applicant with subcontractors is permissible. The PIC (Personal Identification Code) is mandatory for participation as a sole candidate/tenderer or as a member of a group (consortium).
Beneficiary Scope (Geographic Eligibility): The geographic eligibility is not explicitly mentioned. However, given that this is an EU funding opportunity, it is highly likely that entities from EU member states are eligible. The eligibility of entities from EEA countries, EU candidate countries, or EU third countries would need to be confirmed in the detailed tender specifications.
Target Sector: The target sector is ICT (Information and Communication Technology). Specifically, it targets IT services, consulting, software development, Internet and support, and helpdesk and support services.
Mentioned Countries: No specific countries are mentioned in the provided text. However, Europe/Luxembourg is mentioned in the context of the date and time of the public opening and the deadline for receipt of tenders.
Project Stage: The project stage is service provision. The EPPO is looking for entities to provide ongoing IT services, including development, maintenance, and support.
Funding Amount: The estimated total value of the tender is 32,670,000 EUR. Lot 1 has an estimated value of 30,300,000 EUR, and Lot 2 has an estimated value of 2,370,000 EUR.
Application Type: The application type is an open call. The procedure type is explicitly stated as an "Open procedure."
Nature of Support: The beneficiaries will receive money in exchange for services. This is a service contract where the selected tenderers will be paid for providing IT services to the EPPO.
Application Stages: The number of application stages is not explicitly stated, but it is likely to involve at least two stages: submission of the tender and evaluation of the tender.
Success Rates: The success rates are not mentioned in the provided text.
Co-funding Requirement: The co-funding requirement is not mentioned in the provided text.
Summary:
This opportunity is a call for tenders issued by the European Public Prosecutor's Office (EPPO) to procure external IT service provision. The total estimated value of the tender is 32,670,000 EUR. The tender is divided into two lots: Lot 1, "Core business solutions & IT processes," with an estimated value of 30,300,000 EUR, which involves providing IT services across all phases of digital projects and the IT service lifecycle for the EPPO's core business areas, including inception, analysis, design, implementation, development, configuration, training, maintenance, and support. Lot 2, "Service Desk," with an estimated value of 2,370,000 EUR, focuses on providing a centralized point of contact for IT support, incident management, and user assistance.
The procedure is an open procedure, meaning any interested and qualified entity can submit a tender. The submission method is electronic, and the deadline for receipt of tenders is March 16, 2026, at 17:00 Europe/Luxembourg time. The contract duration for both lots is 48 months. The award method is based on the best price-quality ratio. Tenderers can participate as single entities or as part of a consortium, and subcontractors can be involved. A Personal Identification Code (PIC) is mandatory for participation. The EPPO will not reply to questions submitted after March 7, 2026. The eSubmission system supports multiple languages and encrypts uploaded documents. The maximum file size for attachments is 50 MB, and the maximum number of documents per tender is 200.
Short Summary
Impact This opportunity aims to procure comprehensive external IT service provision to support the European Public Prosecutor's Office in its core business areas across the EU. | Impact | This opportunity aims to procure comprehensive external IT service provision to support the European Public Prosecutor's Office in its core business areas across the EU. |
Applicant Applicants should possess expertise in Information and Communication Technology (ICT), including IT service delivery, consulting, software development, and helpdesk support. | Applicant | Applicants should possess expertise in Information and Communication Technology (ICT), including IT service delivery, consulting, software development, and helpdesk support. |
Developments The funding will support IT services that encompass the full lifecycle of digital projects, including inception, design, implementation, maintenance, and support. | Developments | The funding will support IT services that encompass the full lifecycle of digital projects, including inception, design, implementation, maintenance, and support. |
Applicant Type This funding is designed for private companies, service providers, and potentially consortiums with relevant IT service delivery expertise. | Applicant Type | This funding is designed for private companies, service providers, and potentially consortiums with relevant IT service delivery expertise. |
Consortium Single applicants or consortium participation is allowed, with provisions for subcontractors. | Consortium | Single applicants or consortium participation is allowed, with provisions for subcontractors. |
Funding Amount The total estimated value of the tender is €32,670,000, with €30,300,000 allocated for core business solutions and €2,370,000 for service desk operations. | Funding Amount | The total estimated value of the tender is €32,670,000, with €30,300,000 allocated for core business solutions and €2,370,000 for service desk operations. |
Countries This funding is relevant for entities from EU member states and potentially EEA countries, as it is an EU institutional procurement. | Countries | This funding is relevant for entities from EU member states and potentially EEA countries, as it is an EU institutional procurement. |
Industry The funding targets the Information and Communication Technology (ICT) sector, specifically IT services. | Industry | The funding targets the Information and Communication Technology (ICT) sector, specifically IT services. |
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