TRAVEL AGENCY SERVICES FOR THE EUDA

This is a procurement opportunity, specifically a call for tenders issued by the European Union Drugs Agency (EUDA) for travel agency services. The tender reference number is EUDA/2025/OP/0010 and it was published on October 23, 2025. The estimated total value of the contract is 3,600,000 EUR, with a maximum contract duration of 48 months. The tender is categorized under the Common Procurement Vocabulary (CPV) code 63515000, which refers to travel services.

The purpose of this call for tender is to procure professional travel agency services for EUDA staff and individuals traveling on behalf of the agency, specifically concerning missions and authorized travel. Interested companies must submit their proposals electronically, and submissions are currently open with a deadline set for November 24, 2025, at 16:00 Lisbon time. A public opening of the tenders will take place the following day, November 25, 2025, at 15:00 Lisbon time.

The selection process is based on the "best price-quality ratio," with award criteria allocating 60% to quality and 40% to price. Consortium submissions are permissible, though single entities may also apply individually. Notably, the tender's eligibility requirements indicate that small and medium enterprises (SMEs) are not specifically targeted; however, they remain eligible alongside larger firms.

The contract type is a service procurement, structured as a framework agreement without the reopening of competition for each renewal. There is no co-funding requirement; the EUDA finances the entire contract.

Interested parties must ensure they are registered with a Personal Identification Code (PIC) for participation in the bidding process. Submission documents and important instructions are available for download, including templates for necessary declarations and forms regarding subcontractors. The eSubmission platform supports all 24 official EU languages, enforces file size limits of 50 MB per attachment, and allows up to 200 files to be uploaded per submission.

Queries submitted after November 14, 2025, at 08:00 Lisbon time will not receive responses, making early inquiry advisable. The opportunity details emphasize its scope as a B2G procurement contract aimed at obtaining competitive travel agency services tailored for institutional needs rather than traditional grant funding.

This is a call for tenders, reference number EUDA/2025/OP/0010, published on 23/10/2025. The TED reference is 204/2025 698563-2025. The procedure is an open procedure and submissions must be electronic. The opportunity is currently open for submission.

The subject of this call for tender is the provision of travel agency services in the field of missions and authorised travel, specifically professional missions and trips for the statutory staff of the contracting authority, as well as for any other person traveling on behalf of or at the request of the contracting authority.

The estimated total value of the tender is 3,600,000 EUR. The nature of the contract is for services, and the maximum contract duration is 48 months. The award method will be based on the best price-quality ratio. The framework agreement is a framework agreement without reopening of competition.

Key milestones include:
TED publication date: 23/10/2025
Date and time of public opening: 25/11/2025 15:00 Europe/Lisbon
Deadline for receipt of tenders: 24/11/2025 16:00 Europe/Lisbon
The contracting authority is not bound to reply to questions submitted after: 14/11/2025 08:00 Europe/Lisbon

The lead contracting authority is the European Union Drugs Agency. The main classification (CPV) code is 63515000 - Travel services.

The following documents are available for download:
1. ENInvitation Letter, Invitation letter, Published on 23/10/2025, Version 1, No translations available
2. ENTender Specifications, Tender specifications, Published on 23/10/2025, Version 1, No translations available
3. ENDraft Service Framework Contract, Draft contract, Published on 23/10/2025, Version 1, No translations available
4. ENAnnex 1 - Tenderer s checklist, Other invitation to tender document, Published on 23/10/2025, Version 1, No translations available
5. ENAnnex 2 - Declaration on honour, Declaration on honour (tender), Published on 23/10/2025, Version 1, No translations available
6. ENAnnex 3 - Decision public holidays 2026, Other invitation to tender document, Published on 23/10/2025, Version 1, No translations available
7. ENAnnex 4 - Power of attorney (joint tender), Other invitation to tender document, Published on 23/10/2025, Version 1, No translations available
8. ENAnnex 5 - List of identified subcontractors, Other invitation to tender document, Published on 23/10/2025, Version 1, No translations available
9. ENAnnex 5.1 - Letter of commitment by identified subcontractor, Other invitation to tender document, Published on 23/10/2025, Version 1, No translations available
10. ENAnnex 5.2 - Letter of commitment by an entity on whose capacities is being relied, Other invitation to tender document, Published on 23/10/2025, Version 1, No translations available

Submissions must be sent exclusively via electronic submission.

Frequently Asked Questions (FAQ):
1. How to proceed if the system is slow or doesn’t work while uploading/downloading documents?
 Please make sure you use the latest versions of Google Chrome or Mozilla Firefox. If the issue persists, try the following steps: 1. Clear the cache and cookies on the Internet brows...Published on 13/02/2025 21:52
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3. Is it possible to view the details of the submission after the deadline?
 The content of the submission is not accessible after submitting the tender as the system encrypts all attachments upon upload. Thus, the system will not allow decryption after the u...Published on 13/02/2025 21:50
4. Where can I find my submissions in Manage My Area, in the Funding & Tenders portal?
 Depending on the type or step of procedure, you can find the submissions in one of these sections: ·In ‘My Submission(s)’: tenders in response to open calls for tenders, requests to ...Published on 17/10/2024 21:40
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 For attaching files to your tender submission, eSubmission accepts files that are less than 50 MB in size. Any larger sizes will not be accepted by the system. For the latest informa...Published on 17/10/2024 21:36
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 In eSubmission, you must name the attachments for your tender draft following the System Requirements. With regards to all attachment names, please see the following conditions: The ...Published on 03/10/2024 17:39
7. Can I submit a video in eSbmission? Which formats are supported?
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8. I received an invitation from the F&T Portal but cannot view the procurement documents.
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12. Why do tenderers need a PIC?
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 The system is multilingual and supports all 24 official EU languages.Published on 01/04/2024 20:56
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In summary, this tender is an invitation for travel agencies to bid on a contract to provide travel services to the European Union Drugs Agency (EUDA). The services include arranging professional missions and trips for EUDA staff and other individuals traveling on behalf of the agency. The contract is a framework agreement with an estimated total value of 3.6 million EUR and a maximum duration of 48 months. The tender will be awarded based on the best price-quality ratio. Interested parties must submit their tenders electronically by 24/11/2025. A PIC (Personal Identification Code) is mandatory for participation. The eSubmission system supports various file types, with a maximum size of 50 MB per file and a limit of 200 files per tender. The system is multilingual, supporting all 24 official EU languages, and uses encryption to ensure the integrity and confidentiality of the information.

Eligible Applicant Types: The eligible applicant types are not explicitly stated, but based on the nature of the tender, it is likely to be travel agencies, potentially including SMEs and large enterprises. The tender documents may provide further details.

Funding Type: This is a procurement opportunity, specifically a service contract. The contracting authority seeks to procure travel agency services.

Consortium Requirement: The tender documents include an "Annex 4 - Power of attorney (joint tender)", suggesting that consortia are allowed. However, single applicants are also likely eligible.

Beneficiary Scope (Geographic Eligibility): The geographic eligibility is not explicitly stated, but given that it is an EU tender by the European Union Drugs Agency (EUDA), it is likely open to entities within the EU and potentially EEA countries. The tender documents should specify the exact geographic eligibility.

Target Sector: The target sector is travel services. Specifically, it concerns travel agency services for missions and authorized travel for the staff of the European Union Drugs Agency and individuals traveling on its behalf.

Mentioned Countries: No specific countries are mentioned, but the European Union and the European Economic Area are implied due to the nature of the contracting authority and the tender. Lisbon, Portugal is mentioned as the location for the public opening.

Project Stage: This opportunity targets established travel agencies capable of providing ongoing travel services. Therefore, it is aimed at the commercialization/service provision stage.

Funding Amount: The estimated total value of the contract is 3,600,000 EUR.

Application Type: This is an open call for tenders, with electronic submission required.

Nature of Support: Beneficiaries will receive money in exchange for providing travel agency services, as per the service contract.

Application Stages: The number of application stages is not explicitly stated, but typically in such open procedures, there is an initial submission, followed by evaluation and potential clarification requests. Therefore, it likely involves multiple stages.

Success Rates: The success rates are not mentioned in the provided text.

Co-funding Requirement: There is no mention of a co-funding requirement.

Summary:

This is a call for tenders issued by the European Union Drugs Agency (EUDA) to procure travel agency services. The selected travel agency will be responsible for providing travel arrangements for EUDA staff and individuals traveling on behalf of the agency for missions and authorized travel. The estimated total value of the contract is 3,600,000 EUR, and the maximum contract duration is 48 months. The procedure type is an open procedure, and submissions must be made electronically. The award method will be based on the best price-quality ratio. The deadline for receipt of tenders is November 24, 2025, at 16:00 Europe/Lisbon time. A public opening of the tenders will take place on November 25, 2025, at 15:00 Europe/Lisbon time. Tenderers must submit their proposals electronically through the designated eSubmission portal, adhering to the specified system requirements, including file size limits (under 50 MB per file) and naming conventions. A Personal Identification Code (PIC) is mandatory for participation. The system supports all 24 official EU languages and uses UTF-8 character set encoding. The system encrypts all uploaded documents to ensure integrity and confidentiality. Tenderers can view and edit their draft submissions until the deadline. The contracting authority will not reply to questions submitted after November 14, 2025, at 08:00 Europe/Lisbon time. Several annexes are provided, including a tenderer's checklist, a declaration on honor, a decision on public holidays, a power of attorney for joint tenders, and forms for listing identified subcontractors and their letters of commitment. The contract will be a framework agreement without reopening of competition.