The provision of transportation services in Warsaw and its proximity

FRONTEX invites open tenders (FRONTEX/2026/OP/0014) for a single-supplier framework contract to provide on-demand road transportation services (passenger transfers and cargo van up to €3.5 T) in Warsaw and surrounding counties. The estimated maximum framework value is €200,000 (excl. VAT) for an initial 12-month period with up to three 12-month renewals (maximum 48 months), and submission is electronic via the EU Funding & Tenders Portal with deadline 09/04/2026 16:00 Europe/Warsaw. Evaluation is on the most economically advantageous tender with a 60% technical and 40% price weighting, and bidders must meet exclusion/selection criteria including Polish transport licences, minimum turnover and proven operational capacity. Required pricing uses the provided Annex IV Excel template (dispatch fee per order plus per-km rates by vehicle type and time band) and tenders must include specified technical, financial and supporting documentation via eSubmission.

Tender reference

FRONTEX/2026/OP/0014

Supply of road transport services (passenger and cargo up to €3.5 T) for Frontex in Warsaw and surrounding counties. Framework service contract to be awarded by open electronic procedure.

Estimated value and duration:Estimated total value €200,000 (net). Framework contract duration up to 12 months with up to three 12-month extensions (maximum 48 months).

1. 1What it funds: on-demand passenger transfers (cars, vans, minibuses, coaches) and cargo van transport in Warsaw area; pricing uses dispatch fee, per‑km and flat-route rates.
2. 2Who can apply: any natural or legal persons and consortia meeting exclusion, selection and licensing requirements (operators established in EU/eligible third countries); joint tenders and subcontracting permitted.
3. 3How it is awarded: best price‑quality ratio; technical evaluation (60%) and financial scoring (40%).

Deadlines:the portal records the call with submission cut-off 9 April 2026 at 16:00 (Warsaw local time); earlier system timestamps may appear in metadata. Questions cutoff 26/03/2026 23:59 (Warsaw). Submissions only via the EU Funding & Tenders eSubmission system F&T Portal ¹.

Mandatory tender documents:Invitation to tender, Tender specifications, Terms of Reference, Draft framework contract, Financial proposal template (Annex IV), Declaration on honour (Annex V) and Tender Submission Form (Annex VI).

1. 1Eligibility highlights: valid company registration, required Polish transport licences for passenger carriage, minimum economic/financial and technical capacity (turnover and references as specified).
2. 2Key operational requirements: fleet age and insurance standards, driver qualifications and language levels, service response times and cancellation policy.
3. 3How to apply: register organisation (PIC), prepare technical and financial proposals using Annex IV template, submit via eSubmission before the deadline.

Footnotes

1. 1Call for tenders page and eSubmission access: Frontex tender details.

The European Border and Coast Guard Agency (Frontex) invites tenders for a single-supplier framework service contract to provide transportation services for passengers and goods in Warsaw and its surrounding counties (powiaty). The procurement is conducted as an open procedure, with electronic submission via the EU Funding & Tenders Portal. The estimated maximum value of the 4-year framework is €200,000 (excl. VAT), with a base term of 12 months and up to three renewals of 12 months each, not exceeding 48 months in total. The award will be made on the basis of the best price-quality ratio with a 60/40 weighting between technical quality and price. F&T Portal Listing ¹

Key Facts and Timeline

• Procedure identifier: FRONTEX/2026/OP/0014
• Procedure type: Open procedure
• Submission method: Electronic (eSubmission via EU Funding & Tenders Portal); PIC registration required for each tendering organisation
• Main CPV: 60100000 - Road transport services
• Nature of contract: Services
• Framework: Single-supplier framework agreement, without reopening of competition
• Award method: Best price-quality ratio (technical 60%, price 40%)
• Estimated total value (max ceiling): €200,000 (excl. VAT) for entire framework duration
• Contract duration: Initial 12 months, renewable up to 3 additional 12-month periods (max 48 months)

Scope of Services and Technical Requirements

The contractor will provide on-demand transportation services to support Frontex business continuity and operational mobility in Warsaw and its proximity. Services are primarily within Warsaw and surrounding counties; occasional services may be requested elsewhere in Poland.

Service scope:Passenger transfers between typical Frontex locations and other venues (e.g., hotels, restaurants) in Warsaw and surrounding counties, and cargo transport by van up to €3.5 T. Typical locations: Spire (Plac Europejski 6), New HQ (Raclawicka 136), Diuna (Tasmowa 7), and Warsaw Chopin Airport (Zwirki i Wigury 1). Transfers include persons and luggage. A vehicle adapted for persons with disabilities (including wheelchair loading) must be available upon request.

Response times and delivery:Maximum time to start service from request: 4 hours (passenger transfers in Warsaw and surrounding counties); 8 hours (goods transport up to €3.5 Tin Warsaw and surrounding counties); 24 hours (transfers outside Warsaw and surrounding counties). Each transfer includes up to 30 minutes of reserve time at no extra charge. Delivery of vehicle and driver to the departure point is at no additional cost. Services mainly occur on working days/daytime; night-time and non-working day services may be required.

Vehicle types and standards:Required fleets include: passenger car (4 pax), passenger van (5–8 pax), minibus (9–20 pax), bus/coach (>20 pax), cargo van (to €3.5 T, 2 pax). Vehicles must be registered in Poland, meet all Polish technical and environmental requirements, and carry registration and insurance documents on board. Insurance: OC (third-party), AC (auto casco), NNW (accident). Age limits: passenger vehicles max 5 years; cargo vans max 10 years. Equipment: air conditioning (preferably dual-zone) and all legally required equipment. Vehicles must be clean and in perfect technical condition; disinfection on request. Preference and scoring for fleets that are environmentally friendly (Euro 6 or higher, hybrids/electrics) and include premium brands where offered.

Contractor organisation and staff:Contractor must be an established passenger transport service provider active on the Polish market for at least five years and hold all relevant Polish licenses and permits. Key roles: Contract Manager (min 3 years experience in customer service contract management, incl. 1 year in transport services or similar; fluent Polish, at least B2 English) and Service Manager for each specific order (min 2 years customer service, incl. 1 year in transport services or similar; fluent Polish, at least B2 English). The two roles may be combined by one person if all combined requirements are met. Staff must sign Frontex non-disclosure statements.

Driver qualifications and conduct:Drivers must at all times: have a clean criminal record; be citizens of an EU country; hold a valid driving license issued in, or recognized in, Poland for the vehicle category; have all valid medical and occupational certificates required by Polish law; have at least 5 years experience driving the vehicle category used; have fluent Polish and at least communicative English (guidance B1 CEFR); possess very good knowledge of Warsaw and surroundings; be well-mannered, discreet, customer-oriented, and fit for duty; comply with highway code, driving time, H&S, and labour law. Frontex may request immediate replacement of non-compliant staff at the contractor’s cost, and may require exclusion of a driver with 24 hours’ written notice.

Ordering, communication, and cancellation:Frontex issues quarterly bulk order forms; individual Service Requests (by email using a Service Request Form) trigger specific orders. In urgent cases, telephone requests may occur, confirmed by email next working day. Contractor must acknowledge requests immediately and confirm within max 2h (passengers Warsaw), 4h (goods Warsaw), or 24h (elsewhere in Poland). Contractor must provide, no later than 12 hours before service start (or less per specified thresholds), driver name and mobile, vehicle model and plate, Service Manager contacts. Each Service Request accepted constitutes one order for a single dispatch fee. Pricing is per order based on kilometer rates; fixed-route/flat-rate pricing is not implied by the operational descriptions. Frontex reserves the right to cancel; a cancellation fee structure is to be proposed in the Financial Offer and is evaluated for quality and flexibility.

Service charges and pricing model:All-inclusive pricing (fuel, maintenance, insurance, parking and related fees). Separate day and night rates apply. Financial Proposal (Annex IV) requires: a non-zero dispatch fee per order and per-km rates by time band (Day: Mon–Fri 06:00–20:00; Night: other times) and vehicle type (Passenger car 4 pax; Passenger van 5–8 pax; Minibus 9–20 pax; Bus/Coach >20 pax; Cargo van to €3.5 T). Monthly reference volumes are fixed in the template to compute a single comparable Total Reference Price for financial scoring. Tenderers must indicate the percentage of petrol cost component for indexation. Any manipulation of structure, formulas, or omission of mandatory price fields renders the offer non-compliant.

Eligibility, Access to Procurement, and Compliance

• Access to procurement: Open to natural and legal persons within the scope of the EU Treaties and international organisations.
• Third-country access: Economic operators established in EEA countries (Iceland, Norway, Liechtenstein) and SAA countries (North Macedonia, Albania, Montenegro, Serbia, Bosnia and Herzegovina, Kosovo) have full access regardless of purchase value. Under Association Agreements, operators established in Georgia, Moldova and Ukraine have access to procurement of EU institutions, agencies and bodies for supplies with value equal to or above €143,000 (note: not a grant; this is a service procurement; access conditions apply as per Tender Specifications). The GPA does not apply to Frontex procurement.
• Restrictive measures: Involved entities must not be subject to EU restrictive measures (TEU Art. 29; TFEU Art. 215) and must remain compliant for the full contract duration.
• Exclusion criteria: Standard EU exclusion grounds apply (bankruptcy, tax/social breaches, grave professional misconduct, fraud/corruption/organised crime/money laundering/terrorism/trafficking, significant deficiencies in prior EU-funded contracts, irregularity, creation of entities to circumvent obligations, obstruction of audits or investigations). Evidence may be requested at any time; EDES checks will be carried out.
• Selection criteria: Legal capacity (registration in relevant registers; Polish transport licenses for passenger carriage), Economic and financial capacity (average annual turnover > €100,000 over the last 3 closed financial years with supporting P&L, balance sheets, or bank statements; turnover declaration 2023–2025), Technical and professional capacity (min 3 years experience in passenger transport; at least 2 comparable projects in last 3 years each ≥ €10,000; at least 3 client reference letters; ability to provide dedicated staff and compliant vehicles; CV for Contract Manager; list and documentary evidence for min 5 drivers; vehicle registration certificates; subcontracting statements where applicable).
• Professional conflicting interests: Must be absent; assessed via Declarations on Honour and commitment letters.
• Data protection and confidentiality: Compliance with Regulation (EU) 2018/1725; privacy notice annexed to the draft FWC. Staff must sign confidentiality declarations; no documentation/sharing of activities (photos, videos, social media) without authorisation.

Award and Evaluation

Technical evaluation (60 points out of 100; min thresholds apply):Tenders must reach at least 50% on each criterion and at least 60% overall to proceed.

• Criterion 1: Methodology to deliver services (max 35 points): service organisation; flexibility and surge readiness; continuity plan for absences; internal occupational, health and safety measures.
• Criterion 2: Quality of proposed fleet (max 25 points): average passenger vehicle age < 5 years; cargo vehicle age ≤ 6 years; inclusion of premium brands (segment E or higher); environmentally friendly fleet (mainly low emission hybrids/electrics; Euro 6 or higher).
• Criterion 3: Cancellation policy (max 10 points): quality, flexibility, comprehensiveness; availability of cost-free cancellation.
• Criterion 4: Staff qualifications (max 30 points): Contract/Service Manager availability and services exceeding minimums; whether both roles are covered by the same person; drivers exceeding minimums (experience beyond 5 years; certified training like first aid, customer service, defensive driving).

Financial evaluation (40 points out of 100):Scored on Total Reference Price from Annex IV: lowest price scores 100; others score proportionally. Abnormally low tenders may be rejected.

Final ranking:Final score = 0.6 × Technical score + 0.4 × Financial score. Award to the highest final score.

Contract Management and Legal Conditions

• Type: Single-supplier Framework Service Contract (FWC) without reopening of competition.
• Ordering: Frontex issues specific orders under the FWC (via order forms/specific contracts).
• Payments: Monthly interim payments based on approved list of services and invoice; final payment after bulk order period ends. Standard 30-day payment term after acceptance and correct invoice. Invoices sent by email (PDF) to invoices@frontex.europa.eu.
• VAT: Frontex is exempt; VAT not considered for evaluation. Contractors outside Poland should obtain VAT exemption using EU Form 1510 with Frontex assistance.
• Price revision: HICP-based; a portion indexed to petrol price index for Poland as per the indicated petrol cost share. Revision may occur when index change exceeds 10% since submission or last revision.
• Subcontracting: Allowed; must be identified with roles/tasks, commitment letters (Annex VII), and Declarations on Honour (Annex V) for each subcontractor; all exclusion criteria apply to subcontractors. Changes require prior approval.
• Relying on capacities: Allowed with commitment letters; may require joint signature or first-call guarantee where relying on financial capacity.
• Liability and penalties: Special condition introduces a liquidated damages rule of 50% of the price if pickup is delayed by 20 minutes or more. General liquidated damages regime for delay and reduction in price for quality non-compliance also applies. Confidentiality and data protection obligations are strict; breaches may lead to termination.
• Termination for convenience: Either party may terminate with 3 months written notice.
• Disputes and law: Union law complemented by Polish law; jurisdiction in Poland (relevant for Frontex seat).

Required Submission Package and Templates

• Technical Proposal: Operational plan (delivery model, route methodology if not pre-defined, response times, cancellation policy, contingency/emergency plans); quality assurance (contract/service management, complaint system); internal occupational rules, health and safety measures; fleet description (make/model/year, category/seating, EU emission standards, technical inspection and insurance proof); sustainability measures (low-emission vehicles).
• Financial Proposal (Annex IV): Excel template with locked reference volumes and formulas; enter only yellow cells for dispatch fee per order and per-km rates per time band and vehicle type; indicate petrol cost component ratio; no structural changes allowed. Time bands: Day Mon–Fri 06:00–20:00; Night other times.
• Supporting Documentation: Declaration on Honour on exclusion and selection criteria (Annex V) for all involved entities; Tender Submission Form (Annex VI), signed; evidence for legal, economic/financial, technical/professional capacity; Power of Attorney (Annex VII) for joint tenders; Commitment Letters (Annex VII) for subcontractors and for entities on whose capacity the tenderer relies; proof of signing authority (appointment/publication or PoA; or database link and identifiers if accessible free of charge).

Annex VI Tender Submission Form – structure:Includes tenderer identification (leader in case of joint tender), registration address, country, SME status; contact person details; list of partners for joint tender; subcontracting section indicating whether subcontracting is foreseen, list of subcontractors, role/responsibilities, volume/proportion, attached Declaration on Honour and commitment letters; relying on other entities section; declarations confirming acceptance of dossier, joint and several liability (if applicable), 6-month validity of offer, relevant experience, authorised signature(s), and place/date.

Annex V Declaration on Honour – key points:Covers exclusion situations for the tenderer and persons with powers of representation/decision/control and beneficial owners; statements regarding facts and findings under Article 138(3) FR; other grounds for rejection; remedial measures; evidence requirements and reuse of evidence; selection criteria compliance at consolidated and individual levels; declaration on professional conflicting interests; declarations on EU restrictive measures; declaration on established debt to the Union; independence of the submitted tender. Allows QES electronic signature or handwritten signature with instructions for validation.

Annex VII – Joint tender and capacity commitments:Power of Attorney designating Group leader, joint and several liability, bank details, authorisations for communication and signing. Commitment Letters: for subcontractors (resources and services provision, no conflict, acceptance of conditions) and for relied entities (authorisation to rely on financial/economic or technical/professional capacity; resource availability; no conflict; acceptance of conditions).

Categorisation Answers (Detailed)

Eligible Applicant Types:Natural or legal persons acting as economic operators in road transport services with the legal capacity and Polish licensing to perform passenger and cargo (to €3.5 T) transport. Typical eligible types include SMEs and large enterprises providing transport services, sole traders or individuals legally licensed to perform these services, consortia of operators (joint tenders), and international organisations where applicable. Universities, research institutes, nonprofits, NGOs, investors or governments are not typical tenderers unless they are duly licensed transport operators meeting all capacity and licensing requirements.

Funding Type:Procurement of services through a framework service contract. Payments are made against services rendered; this is not a grant, loan, equity, or award.

Consortium Requirement:Single tenderer or joint tender (consortium) is permitted. No requirement to form a specific legal entity; joint and several liability applies; Group leader and Power of Attorney required. Subcontracting is allowed with documentation.

Beneficiary Scope (Geographic Eligibility):Open to economic operators within scope of EU Treaties and international organisations. Also open to operators established in EEA (Iceland, Norway, Liechtenstein) and SAA countries (North Macedonia, Albania, Montenegro, Serbia, Bosnia and Herzegovina, Kosovo). Association Agreements grant access for Georgia, Moldova, and Ukraine for certain procurement categories and thresholds. GPA is not applicable. All involved entities must not be subject to EU restrictive measures.

Target Sector:Transport and logistics services: road passenger transportation (cars, vans, minibuses, coaches) and light cargo van services (to €3.5 T). Sub-themes include mobility management, professional driving services, fleet operations, and low-emission transport solutions.

Mentioned Countries:Poland. Regional access references include EU, EEA (Iceland, Norway, Liechtenstein), and SAA countries (North Macedonia, Albania, Montenegro, Serbia, Bosnia and Herzegovina, Kosovo). Association Agreements mentioned: Georgia, Moldova, Ukraine.

Project Stage:Service delivery and operations. The opportunity is for immediate implementation of transport services, not research or development.

Funding Amount:Maximum framework ceiling €200,000 (excl. VAT) over up to 48 months. Frontex reserves the right to use a negotiated procedure without prior publication to increase the ceiling by up to 50% for the repetition of similar services if conditions apply.

Application Type:Open call for tenders. Electronic submission only via the EU Funding & Tenders Portal eSubmission system; a valid PIC number is required for each tendering entity. One tender per tenderer (latest submission considered if multiple are made before the deadline). Virtual public opening session.

Nature of Support:Monetary payments for contracted services through a framework service contract.

Application Stages:Single-stage tender with evaluation covering administrative compliance, access to procurement/restrictive measures, exclusion, selection, technical compliance, technical scoring, and financial scoring. Award to most economically advantageous tender.

Success Rates:Not disclosed. No statistical success rates are provided in the documents.

Co-funding Requirement:Not applicable. This is a paid service procurement; no co-funding is required.

Submission, Q&A, and Practical Notes

• Language: Tenders may be submitted in any official EU language; procurement documents are published in English and prevail.
• Q&A: Questions must be submitted via the Portal Q&A; Frontex is not bound to reply to questions submitted after 26/03/2026 23:59 (Warsaw).
• Technical eSubmission guidance: Use up-to-date Chrome/Firefox; each attachment < 50 MB; max 200 files; naming rules apply; all documents are encrypted upon upload; drafts can be edited until the deadline. System requirements and helpdesk links are available via the Portal.
• Public opening: Virtual session; max two representatives per tender; request by email to tender@frontex.europa.eu no later than three hours before the session; must provide representative details and submission receipt.
• Offer validity: 6 months from final submission deadline as per tender submission form declaration.

Compliance Checklist (Evidence and Licenses)

• Company registration extract or equivalent; professional/trade register entry.
• Polish transport licenses for carriage of persons (e.g., Zezwolenie na wykonywanie zawodu przewoźnika drogowego; Licencja na przewóz osób samochodem osobowym; Licencja na przewóz osób busem).
• Turnover evidence: P&L and balance sheets for last 3 closed years and turnover declarations for 2023, 2024, 2025.
• Project references: At least 2 comparable contracts in last 3 years, each ≥ €10,000; at least 3 reference letters from clients (emails acceptable if from client domain).
• Staff: CV for Contract Manager; list of at least 5 drivers with documentary evidence of criminal record clearance, EU citizenship, valid licenses, medical/occupational certificates, 5+ years experience, language skills, and local area knowledge.
• Fleet: Vehicle registration certificates for required categories; proof of insurance and technical inspections.
• Declarations and forms: Annex V (DoH) for all involved entities; Annex VI (submission form); Annex VII (PoA for consortia; commitment letters for subcontractors/relied entities); signing authority proof.

Summary Explanation

This opportunity is a service procurement by Frontex to secure reliable, responsive, and high-quality transport services in Warsaw and its surrounding counties. The contractor will supply licensed drivers and compliant vehicles across passenger and light cargo categories, meeting strict operational, safety, legal, and confidentiality standards. The framework emphasizes operational readiness (rapid response times), robust management (dedicated Contract and Service Managers), and service quality (clean, modern, safe, and preferably low-emission fleets). The financial model uses a transparent per-order dispatch fee and per-kilometer rates by time band and vehicle type, evaluated via a locked reference basket to compute a single comparable price. Eligibility is broad across EU and certain associated economies, but all tenderers must demonstrate sufficient turnover, relevant project track record, and immediate access to qualified staff and compliant vehicles. The award balances quality (60%) and price (40%), with detailed technical scoring that rewards strong methodology, modern and green fleets, fair cancellation terms, and superior staff qualifications. The framework contract provides clear payment, indexation, and penalty mechanisms, ensuring predictability for both parties. In short, this tender seeks a professional transport partner capable of delivering dependable, safe, and sustainable mobility services for Frontex operations in Warsaw.

Footnotes

1. 1Official listing and documents are available via the EU Funding & Tenders Portal: The provision of transportation services in Warsaw and its proximity (FRONTEX/2026/OP/0014). Link: EU Funding & Tenders Portal Opportunity.

Opportunity Overview

This is an open procedure call for tenders issued by the European Border and Coast Guard Agency (FRONTEX) for a framework service contract to provide road transportation services, including passenger transfers and goods transport by cargo van up to €3.5T, primarily in Warsaw and surrounding counties. Services cover transfers between key locations such as FRONTEX Headquarters (Spire), New HQ, Diuna, Warsaw Chopin Airport, and other sites like hotels or restaurants. The contract includes up to 30 minutes reserve time per transfer and requires maximum response times of 4-24 hours depending on scope and location.

Key Dates and Milestones

• TED Publication Date: 06/03/2026
• Deadline for Questions: 26/03/2026 23:59 Europe/Warsaw
• Deadline for Receipt of Tenders: 09/04/2026 16:00 Europe/Warsaw
• Public Opening: 10/04/2026 11:00 Europe/Warsaw

Contract Details

Estimated Total Value:€200,000 (excluding VAT) for the entire framework duration.

Duration:Initial 12 months, automatically renewable up to 3 times for 12 months each (maximum 48 months total), unless notified 3 months prior to expiry.

Type:Single framework agreement without reopening of competition. Orders via bulk order forms (quarterly) and service requests.

Award Criteria:Best price-quality ratio (60% technical quality, 40% price). Technical threshold: minimum 60% overall (50% per criterion). Pricing based on dispatch fee per order plus km-based rates by vehicle type and time band (day: Mon-Fri 06:00-20:00; night: other times).

Pricing Structure

Financial proposals must use the provided Excel template without alteration. Prices are all-inclusive (fuel, maintenance, insurance, fees). VAT exemption applies (FRONTEX provides Form 1510 if needed). Price revision possible using HICP index and Polish petrol price component (ratio specified by tenderer).

Eligibility and Who Can Apply

Open to natural/legal persons within EU Treaties scope, EEA, SAA countries, and select associated third countries (e.g., Georgia, Moldova, Ukraine above €143K). No GPA applicability. Joint tenders, subcontracting allowed (with commitment letters). All involved entities (tenderers, group members, subcontractors, capacity-relied entities) must meet exclusion/selection criteria. PIC registration required for eSubmission.

Exclusion Criteria

• Bankruptcy/insolvency, tax/social security breaches, grave professional misconduct, fraud/corruption/criminal offences, significant contract deficiencies, irregularities, shell entities, resistance to audits.
• Declaration on Honour (Annex V) required; supporting evidence may be requested (e.g., judicial extracts, tax certificates <1 year old).

Selection Criteria

• Legal: Registration proof, Polish transport licenses (e.g., Zezwolenie na wykonywanie zawodu przewoznika drogowego).¹
• Economic/Financial: Average turnover last 3 years (2023-2025) > €100,000 (consolidated). Evidence: Accounts/balance sheets or bank statements.
• Technical/Professional: 3+ years experience; 2+ similar projects last 3 years (>=€10K each, with references); CVs/list for Contract/Service Managers and 5+ drivers; vehicle proofs.

Service Requirements

Staff

• Contract Manager: 3+ years customer service contracts (1+ year transport), Polish fluent + English B2.
• Service Manager (per order): 2+ years customer service (1+ year transport), same languages.
• Drivers (min 5 listed): EU citizens, clean record, Polish license, medical certs, 5+ years experience, Polish fluent + English B1, Warsaw knowledge. Sign NDAs.
• Immediate replacement if non-compliant.

Vehicles

• Polish-registered, insured (OC/AC/NNW), <=5 years old (passenger)/<=10 years (cargo), Euro 6+, A/C, clean/disinfectable, wheelchair-adapted available.
• Categories: Car (4pax), van (5-8), minibus (9-20), bus (>20), cargo van (<=€3.5T, 2pax).

Operations

• Response: 4-24h start times; 2-24h confirmations.
• Non-stop/fastest route unless specified; 30min reserve included.
• Ordering: Email Service Request Form; phone exceptional (confirm next day). Provide driver/vehicle details 1-12h prior.
• Cancellation: Policy proposed by tenderer.
• Payments: Monthly interim + final; 30 days post-approval; invoices to invoices@frontex.europa.eu.

Submission Requirements

1. 1Electronic via eSubmission (Funding & Tenders Portal); PIC required.
2. 2Technical Proposal: Operational/quality plans, rules, fleet/staff/sustainability details.
3. 3Financial: Unaltered Annex IV template.
4. 4Supporting: DoH (Annex V), Submission Form (VI), PoA/Commitments (VII), capacity proofs, authorisation evidence.

Tenders evaluated:eligibility/exclusion/selection first; then technical (100pts, min 60% threshold) and price (reference basket). Highest final score (60% tech + 40% price) wins. Full docs at EU Funding & Tenders Portal. TED: TED Notice.

Footnotes

1. 1Polish licenses: Zezwolenie na wykonywanie zawodu przewoznika drogowego; Licencja na przewoz osob samochodem osobowym; Licencja na przewoz osob busem. Details in Annex I Tender Specifications.