Servicios de restauración

The European Union Intellectual Property Office (EUIPO) has published an open electronic tender (EUIPO/2026/OP/0019) for comprehensive restaurant and catering services at its campus, structured as a framework agreement without reopening of competition. The estimated total value is €8,850,000 and the maximum contract duration is 48 months (initial 12 months plus up to three renewals). Awards will be made using a best price-quality ratio with quality weighted at 60 percent and price at 40 percent. Electronic submissions via the Funding & Tenders Portal are required by 7 October 2026 at 13:00 Europe/Madrid.

Qué financia / qué se contrata

Resumen del servicio

Contrato marco para la prestación de servicios de restauración en el campus de la EUIPO (restaurante autoservicio, cafetería, restaurante a la carta, puesto de comida) y servicios encargados por la Oficina (catering para eventos, fruta de cortesía, vouchers y servicios complementarios). Incluye gestión integral, producción, mantenimiento, limpieza y gestión del personal.

Importe estimado:Valor estimado total €8 850 000. Duración máxima del marco 48 meses (contrato inicial 12 meses, renovable hasta 3 veces) ¹

1. 1Tipo de procedimiento: procedimiento abierto (framework agreement, sin reabrir la competencia)
2. 2Objeto: servicios de restauración y catering en el campus EUIPO
3. 3Modelo comercial: concesión para ventas a comensales + servicios facturados a la EUIPO

Quiere presentarse:operadores económicos del ámbito de restauración (empresas individuales o agrupaciones/consorcios). Se permiten subcontratistas; las ofertas conjuntas son aceptadas y requieren designación de responsable y documentación de compromiso. Se exige registro en el Portal Funding & Tenders, EU Login y envío electrónico mediante eSubmission.

Requisitos y evaluación:Se valoran capacidad técnica, equipos y experiencia; requisitos mínimos de capacidad financiera y técnica (ej. seguro profesional, volumen de negocio, experiencia en contratos similares, certificaciones de calidad/medio ambiente). Criterios de adjudicación técnicos detallados en los pliegos (menús, organización de flujos, sostenibilidad, plan de contingencias). ¹

1. 1Pliegos y anexos disponibles en el Portal Funding & Tenders
2. 2Visita a instalaciones prevista (fecha publicada en el portal)
3. 3Q&A pública a través del portal; fecha límite para preguntas aparece en los pliegos

Cómo aplicar:presentar la oferta completa en eSubmission en el Portal Funding & Tenders antes de la fecha límite; seguir las instrucciones del Anexo IV (formulario de respuesta) y los requisitos administrativos, técnicos y financieros del Anexo I.

Footnotes

1. 1Documentación, plazos y envío electrónico disponibles en el Funding & Tenders Portal (EUIPO/2026/OP/0019) Funding & Tenders Portal.

Resumen ejecutivo

Convocatoria abierta por la Oficina de Propiedad Intelectual de la Unión Europea (EUIPO) para adjudicar hasta tres contratos marco en cascada para la prestación integral de servicios de restauración en el campus de la EUIPO (Alicante, España). El procedimiento es una licitación pública electrónica (eSubmission) basada en el mejor equilibrio calidad-precio, con un valor total estimado de €8 850 000 y una duración máxima de los contratos marco de 48 meses (contrato inicial 12 meses + 3 renovaciones implícitas). La licitación cubre servicios en régimen de concesión (restaurante autoservicio, cafetería, restaurante a la carta y puesto de comida) y servicios financiados por la Oficina (catering para eventos y reuniones, fruta de cortesía, vouchers y productos complementarios). Se exige cumplimiento estricto de requisitos técnicos, de higiene alimentaria, medioambientales y laborales. Fecha límite de recepción de ofertas (electrónica): 07/10/2026 13:00 (Europe/Madrid). Fecha de apertura pública: 08/10/2026 11:00 (Europe/Madrid).

Portal y documentación:Los documentos de contratación (Invitación a licitar, Anexo I — Pliego de condiciones, Anexo II — Especificaciones técnicas, Anexo III — Proyecto de contrato marco, Anexo IV — Formulario de respuesta, formularios ejemplo de contrato específico/hoja de encargo) están publicados en el portal Funding & Tenders F&T Portal - EUIPO Servicios de restauración ¹

Datos esenciales de la licitación

1. 1Contratante: European Union Intellectual Property Office (EUIPO).
2. 2Referencia de procedimiento: EUIPO/2026/OP/0019; TED ref: 165/2026 (592149-2026).
3. 3Tipo de procedimiento: Open procedure (procedimiento abierto) — eSubmission obligatoria.
4. 4Objeto: Servicios de restauración (CPV 55300000). Incluye concesión de explotación de puntos de venta y servicios abonados por la Oficina (catering, fruta, vouchers).
5. 5Valor estimado: €8 850 000 (estimación global por la duración máxima del marco).
6. 6Duración: Contrato marco inicial 12 meses renovable hasta 3 veces; duración total máxima 48 meses.
7. 7Modalidad contractual: Framework agreement (contrato marco) en cascada (máx. 3 contratistas adjudicatarios).
8. 8Criterio de adjudicación: Best price-quality ratio (ponderación calidad 60 % / precio 40 %).
9. 9Plazo limitación preguntas: hasta 29/09/2026 23:59 Europe/Madrid.
10. 10Plazo de entrega ofertas: 07/10/2026 13:00 Europe/Madrid (solo eSubmission).
11. 11Apertura pública: 08/10/2026 11:00 Europe/Madrid (sesión virtual con posibilidad de asistencia previa solicitud).

Servicios solicitados (resumen operativo)

Alcance funcional y operativo del contrato marco:prestación integral de servicios de restauración en el campus EUIPO, incluyendo gestión integral de la explotación, producción culinaria, servicio, logística, mantenimiento y limpieza de equipamiento propio del servicio, gestión de recursos humanos y cumplimiento normativo. Servicios concretos:

• Restaurante autoservicio (cocina a la vista, menú diario, córner de ensaladas, control de afluencia).
• Cafetería (bebidas calientes y frías, desayuno, opciones saludables, máquina y servicio de café profesional).
• Restaurante a la carta (servicio de mesa, carta y menú rotativo, gestión reservas).
• Puesto de comida (servicio de temporada/puesto exterior).
• Catering para eventos y reuniones (coffee breaks, desayunos, aperitivos, almuerzos, cócteles).
• Fruta de cortesía (distribución diaria), vouchers (comida/desayuno subvencionada por la Oficina).
• Productos y servicios complementarios (menaje desechable compostable, vino, bebidas, menús especiales, etc.).

Requisitos clave y criterios técnicos

Requisitos mínimos contractuales (resumen):cumplimiento normativo en higiene y seguridad alimentaria (sistema APPCC), trazabilidad, disponibilidad de alternativas para alérgenos y dietas, ofertas de producto con certificaciones (DOP/IGP/eco/MSC/ASC, comercio justo, bienestar animal) y objetivos de sostenibilidad (reducción de desperdicio alimentario, reducción de plásticos/envases y gestión de residuos, uso de menaje compostable para take-away). El pliego establece requisitos mínimos de equipamiento, raciones, personal cualificado y coberturas de servicio. El incumplimiento de requisitos mínimos supone exclusión o rechazo de la oferta; durante la ejecución, genera aplicación de penalizaciones o resolución según el contrato.

1. 1Sistema APPCC y responsabilidad del explotador del servicio (Contratista).
2. 2Plan de contingencias y continuidad (3 escenarios obligatorios: fallo cocina, alerta sanitaria, evento complejo con incidencia).
3. 3Niveles mínimos de calidad alimentaria (mínimos de productos certificados; escala de puntuación en criterios).
4. 4Plan de sostenibilidad: reducción residuo alimentario y reducción de envases/plásticos (objetivos y evidencias).
5. 5Mantenimiento preventivo y correctivo de equipos (plazo de intervención y posibilidad de subcontratación autorizada por la Oficina).
6. 6Control de personal: validación, formación en higiene y prevención de riesgos, política de personal externo, posibilidad de subrogación informada (documento con plantilla del personal actual incluido como información).

Aspectos económicos y de precio

Estructura de precios y remuneración:la licitación combina precios por jornada de apertura (para servicios en concesión que cubren costes estructurales) y precios contractuales para los servicios financiados por la Oficina (catering, fruta, vouchers, etc.). El licitador debe rellenar el Anexo IV - Formulario de respuesta (financial offer form). La oficina exige precios por jornada de apertura con límites máximos de referencia (orientativos): restaurante autoservicio €1 200/día; cafetería €800/día; restaurante a la carta €800/día; puesto de comida €200/día. Estos valores máximos no podrán superarse en la oferta. El importe máximo estimado del procedimiento es €8 850 000.

Condiciones de facturación y pago:facturación electrónica conforme al CM y al Contrato Específico. Plazo general de pago: 30 días salvo otra disposición del contrato específico. Las facturas deben remitirse a la dirección de la Oficina indicada en el contrato. Se prevén normas específicas para facturación de vouchers y servicios por aceptación. El CM regula actualización de precios (fórmula y periodicidad en el proyecto de contrato).

Elegibilidad y tipos de solicitantes

Eligible Applicant Types:SMEs, large enterprises, caterers and restaurant operators (including concession operators), social enterprises, public‑private partnerships, consortia (joint offers allowed). Subcontracting is permitted; subcontracts >20 % must be identified and supporting commitment letters supplied. The procurement is open to economic operators established in the scope of application of the Treaties and third‑country entities when agreements apply to EUIPO. The specific submission requirements and legal/financial documentation must be met for each tenderer or consortium member.

Funding Type:Procurement — services contract (framework agreement). Nature: services / concession style for on‑site retail activities (revenues from comensals) combined with services purchased by the contracting authority (paid catering and related services).

Consortium Requirement:Single tenderer or consortium allowed (joint offers). For consortia, a representation/power of attorney (Model A or Model B) must be provided; joint liability is required. PIC (Participant Identification Code) is mandatory for each legal entity participating.

Beneficiary Scope (Geographic Eligibility):EUIPO is an EU agency based in Spain; procurement participation is open to economic operators within the scope of the Treaties and to entities established in third countries where special agreements with the EU apply. Practical geography: EU (operators established in EU/EEA typically).

Target Sector:Food & beverage / hospitality / catering services (restaurant and food‑serving services). Ancillary sectors: catering logistics, food safety, facility management, environmental management.

Mentioned Countries:Spain (Alicante) — EU region (EUIPO operates across the EU).

Project Stage:Operational delivery / service implementation. The tender expects suppliers ready for immediate operations (mature, operational stage); bidders must provide mobilization plans and readiness to begin upon contract award.

Funding Amount:Estimated overall contract value: €8 850 000 (aggregate estimate for the full maximum duration of the framework). Individual contract values will depend on cascade ranking and specific call‑offs.

Application Type:Open call via EU Funding & Tenders Portal — electronic submission (eSubmission) only. PIC registration required for legal entities (Participant Identification Code).

Nature of Support:Contracted services (non‑grant). Financial flows include payments from the contracting authority for specific services and concession income from users/comensals; the contractor receives monetary payments under contract terms and revenue from on‑site sales.

Application Stages:Single‑stage tender submission (open procedure). Evaluation sequence: administrative compliance, exclusion criteria, selection criteria (economic/financial, technical/professional, legal), technical evaluation (minimum threshold 40/100), financial evaluation, combined score ranking, award to top three ranked bidders for the framework (cascade order).

Success Rates:Not published. Competitive procurement for up to 3 contractors; success depends on meeting strict selection and scoring thresholds (technical threshold 40/100) and achieving competitive price‑quality ratio.

Co‑funding Requirement:No co‑funding required from the contracting authority for concession activities; bidders assume operational risk for on‑site sales. No mandatory co‑funding but contractors must demonstrate financial capacity and insurance (professional indemnity insurance minimum €750 000).

Eligibility, Selection and Key Administrative Requirements

Key administrative and selection documents to submit (Annex IV / Standard Submission Form):entity identification and financial form; written power of representation for joint offers (Model A or B); declaration on exclusion grounds; certificates for criminal records, social security / tax status may be requested rapidly; proof of professional indemnity insurance (min. €750 000); annual turnover evidence (min. €1 000 000 for last two financial years — aggregated for consortia); technical capacity evidence (similar contract certificates totalling min. €500 000 in last 3 years; equipment, staff CVs, HACCP procedures, quality and environmental certifications ISO 9001 / ISO 14001 or equivalent).

1. 1Exclusion grounds: signed declaration + supporting documents on request (criminal records, tax/social certificates).
2. 2Selection — economic/financial: insurance, turnover evidence, bank statements or accounts.
3. 3Selection — technical/professional: list of relevant contracts, certificates of satisfactory execution, staff CVs, equipment descriptions, HACCP and quality/environment management evidence.
4. 4Selection — legal/administrative: registration in commercial register, legal status documentation, proof of signatory powers.

Application templates and structure

The tender documentation includes required templates and examples:Anexo IV — Standard Submission Form (SSF), Financial Offer Form (Annex IV document), Subcontracting information form and subcontractor commitment model, Declaration on exclusion/selection. Also provided are templates and examples for: Request for Offer (RFO) for price‑fixed / time & material scenarios, specific contract acceptance sheet, purchase order / assignment sheet and example contract‑specific models. Bidders must complete the SSF in full and upload documents into the eSubmission folders allocated per evaluation criterion. Signed scanned originals or qualified electronic signatures are accepted for signatory documents.

Evaluation and award process — Technical and Financial

Evaluation is split into:1) administrative checks and exclusion criteria; 2) selection (capability); 3) technical evaluation (quality) and 4) financial evaluation. Technical proposals must demonstrate compliance with mandatory minimum requirements in the technical specifications (Anexo II) and will be scored across detailed sub‑criteria (organization and flow management, product quality, contingency plans, sustainability measures). The minimum technical pass score is 40/100. The best technical offer receives quality indicator 100; others scaled accordingly. Financial scoring: lowest price = 100 scaled proportionally. Final score: quality indicator * 60% + price indicator * 40%. Up to three framework contracts will be signed with the top ranked bidders.

Mobilization, Contract Execution and Key operational requirements

Bidders must present a mobilisation plan, an operational model covering staff organisation, menus, flows, hygiene and maintenance procedures, digital and payment systems compatibility (e.g., eOrdering, cashless systems), and a sustainability plan including food‑waste reduction measures. The contractor will maintain HACCP records, provide monthly reporting, attend coordination meetings, accept periodic audits by EUIPO, and implement service continuity plans and contingency procedures (three scenarios). The contract foresees cascade call‑offs for specific contracts (Solicitudes de Oferta), with acceptance and signature processes in defined timeframes. A site visit is scheduled (17/09/2026 11:00) — attendance details in Invitation to tender Section 3.4.

Subcontracting and dependency on third parties

Subcontracting is allowed. Subcontractors representing more than 20 % of the contract value or those relied upon to meet selection criteria must be identified in the offer and submit signed commitment letters. Changes to identified subcontractors after tender require prior written approval by EUIPO and demonstration that new subcontractor is not excluded and meets selection criteria. The contractor remains fully liable for subcontracted services.

Mobilisation, Staff and HR specifics

Tenderers must describe staffing (profiles and minimum headcount), staff training (HACCP, PRL), uniforms, substitute arrangements for absences, and coordination with EUIPO security and access policies. The tender pack supplies a detailed listing of the present provider’s staff (informational) and the EUIPO policy on external staff. Subrogation is not mandated by EUIPO; any legal subrogation obligations depend on applicable Spanish labour law and sector collective agreements. Bidders must assess labour implications and include in their price and operational plans.

Sustainability and environmental requirements

Contractors must implement environmental management measures:reduction of food waste (monitoring, forecasting, reuse/redistribution where legal), reduction of single‑use plastics and packaging (prefer compostable or reusable solutions), energy and water efficient practices, use of certified products where feasible (organic, MSC/ASC, DOP/IGP, fair trade, recognised welfare labels), and include measurable KPIs and reporting. The sustainability plan is contractual and subject to audits.

How to apply — practical guidance

Registration:each legal entity must be registered in the EU Participant Register and have a PIC when participating. Electronic submission only via the Funding & Tenders Portal eSubmission tool — recommended browsers: Chrome or Firefox. Attachments must follow eSubmission requirements (file size limits, filenames). Signed declarations may be scanned or submitted with qualified electronic signatures. Upload documents in the specified eSubmission folders corresponding to each evaluation criterion. Do not submit paper copies.

Key compliance and risk points bidders must address in their offer

1. 1Full compliance with mandatory technical minima in Anexo II (food safety, HACCP, required equipment, rations, service capacities).
2. 2Clear mobilisation plan and capacity to start services in alignment with EUIPO timeline (goal: contract signature Q4 2026, services start Q1 2027).
3. 3Financial robustness evidence and insurance (professional indemnity min. €750 000).
4. 4Operational continuity measures and contingency plans per Anexo I criteria (max 2 pages per scenario).
5. 5Concrete sustainability measures with measurable targets and monitoring.
6. 6Availability of IT/payment systems compatible with EUIPO requirements (cash, card, mobile payments).

EUIPO provides detailed tender documents and templates which must be followed exactly (Anexo IV is mandatory for the offer form). Bidders should subscribe to the tender on the portal to receive Q&A updates and new documents.

Concluding summary — What this opportunity is about

This procurement is a comprehensive call for professional caterers and restaurant operators capable of running an on‑site catering ecosystem for the EUIPO campus in Alicante. EUIPO seeks suppliers able to operate multiple service formats (autoservicio, cafeteria, restaurant a la carta, a food‑stall; plus catering for events and Office‑funded services) under a framework agreement awarded to up to three providers ranked in a cascade. Bidders must combine operational excellence (kitchens, equipment, staffing), strict food safety and compliance (HACCP, traceability), strong sustainability credentials (waste reduction, responsible sourcing, compostable packaging), and financial soundness. The award balances technical quality (60 %) and price (40 %). All submissions are electronic, require extensive supporting documentation (legal, financial, technical), and must follow the templates provided in the tender documents. Successful contractors will deliver day‑to‑day food services for EUIPO employees and visitors, manage catering for events, and implement continuous improvement, quality control and environmental management over the multi‑year contract.

Footnotes

1. 1Procurement documents and attachments are available on the Funding & Tenders Portal: ec.europa.eu

This is an open procurement by the European Union Intellectual Property Office for restaurant and food serving services, issued as an electronic tender and structured as a framework agreement without reopening of competition. The estimated total value is €8,850,000, the maximum contract duration is 48 months, and the award is based on the best price quality ratio[1].

What the opportunity is about

The contract covers restoration services for EUIPO facilities and the technical questions show a broad hospitality scope rather than a simple cafeteria contract. The service model includes self service, a restaurant a la carte, a VIP restaurant, catering, special services, and related operational elements described in the tender annexes[1].

The portal Q and A indicates that current service assumptions include multiple food offer lines, that no restaurant voucher cards are used, and that certain furniture, linen, or equipment items are already provided by EUIPO while other items may need replacement or operational management by the contractor[1].

Who can apply

The procedure is open, so the opportunity is aimed at economic operators capable of delivering the required catering and restaurant services and meeting the selection, technical, and financial conditions in the tender documents. The portal also flags the opportunity as not SME suitable, which suggests the scale and operational complexity may be challenging for smaller operators, although the final eligibility conditions are defined by the tender documents[1].

Tenderers must submit electronically through the Funding and Tenders Portal and need an EU Login account to access the submission tools. The portal FAQ also states that a PIC is mandatory for a tenderer participating in a call for tenders[1].

Key financial and contractual terms

The contract framework is described as running for an initial 12 month period and renewable three times, which aligns with the stated maximum duration of 48 months. The procurement documents also indicate that specific call off or execution arrangements may be managed under a cascade mechanism within the framework structure[1].

Deadlines and milestones

Important requirements and commercial points

• The technical documents include possible staff subrogation information, so bidders should review the annex on personnel carefully before pricing and staffing the offer[1].
• The contracting authority states that it does not hold certain payroll or labour records of the incumbent contractor, and some information on turnover or historical billing has been treated as confidential[1].
• Bidders are free to set retail selling prices for products unless a product is specifically listed in the financial form, where contractual restrictions apply[1].
• The specifications state that prices per day are maximum prices and should cover the relevant cost base set out in the tender documents[1].
• No restaurant voucher cards are used in the current service model[1].

The Q and A also confirms that the contracting authority cannot provide a full historical revenue picture for the incumbent operation and that volume estimates do not constitute a commitment to exact quantities. This means bidders should build their commercial model on the estimated volumes in the tender documents and on their own operating assumptions rather than on any guaranteed turnover[1].

Practical implications for bidders

1. 1Review Annex II in detail, especially the technical specifications, service volumes, and any subrogation related information[1].
2. 2Prepare an electronic submission through EU Login and ensure the organisation has a valid PIC before submission[1].
3. 3Attend the site visit if possible, because the scope appears operationally complex and the site visit is the main chance to inspect the facilities[1].
4. 4Do not rely on historical turnover or staff cost data as if it were fully disclosed, because the contracting authority has said that such information is limited or confidential[1].
5. 5Model pricing carefully around the maximum price rules and any products constrained in the financial offer form[1].

The contracting authority indicates that it aims to award and sign the framework contracts during the fourth quarter of 2026 and to start services in the first quarter of 2027, so successful bidders should be prepared for a relatively quick mobilisation after award[1].