Cleaning services for the EC Representation and Europe Experience in The Hague

European Commission (DG COMM) open procurement EC-COMM/HAG/2026/OP/0251 seeks a single-supplier framework contract for professional cleaning and maintenance services at the House of Europe and Europa Experience premises in The Hague, Netherlands. Framework ceiling is €700,000, maximum duration 48 months, and award is by best price-quality ratio (price 70%, quality 30%). Tenders must be submitted electronically via the EU Funding & Tenders Portal eSubmission system by 15/10/2026 17:00 Europe/Amsterdam and require Annex 6 financial and Annex 7 technical offers plus legal, financial and technical evidence. The procedure is open to economic operators meeting exclusion and selection criteria, with PIC registration and compliance with specified security, environmental and staffing requirements.

Opportunity type and reference

Call for tenders EC-COMM/HAG/2026/OP/0251

Open procedure to award a single framework contract for professional cleaning, maintenance, waste collection and related services at Europe House (Korte Vijverberg 5-6) and Europa Experience (Grote Marktstraat 25) in The Hague, Netherlands. Services cover offices, meeting rooms, public areas, technical rooms, terraces and external access areas, including standard daily/weekly/monthly/quarterly/yearly tasks and optional additional and non-standard services.

Estimated value and duration:Framework contract ceiling €700,000; maximum duration 48 months ¹.

1. 1What it funds: ongoing standard cleaning, supplies, waste handling and occasional deep/extra services (e.g. carpet shampooing, façade cleaning, insect control, snow clearing).
2. 2Who can apply: any natural or legal person meeting exclusion and selection criteria, established in EU or eligible third countries under WTO/GPA rules; registration in the Participant Register (PIC) and an EU Login account required.
3. 3How to submit: electronic submission via the Funding & Tenders Portal eSubmission (EU Login), with full technical and financial offers using the provided Annex templates.

Eligibility and minimum selection highlights:average turnover over last 2 years above €150,000; at least 3 similar contracts in the last 5 years (min. €30,000 each); proposed manager/supervisor profiles and environmental competence (training, eco-labelled products). Subcontracting permitted; identified subcontractors >20% must be declared.

Tenders must include the Declaration on Honour, technical offer (Annex 7), and financial offer form (Annex 6). Evaluation uses a reference-price model (one-year reference consumption) for financial scoring and a detailed technical scoring matrix for quality.

Where to find the procurement documents:All documents (Invitation to Tender, Tender Specifications, Annexes, Draft Framework Contract) and the eSubmission link are published on the Funding & Tenders Portal F&T Portal - tender page ¹.

1. 1Language: procurement documents published in English; tenders may be submitted in any EU official language.
2. 2Award criteria (quality): Service delivery plan, contract management, environmental & sustainability plan — each weighted within the 30% quality score.
3. 3Contracting authority: European Commission, DG COMM — Representation in The Hague (lead); European Parliament Liaison Office participates.

Footnotes

1. 1Official tender page and full procurement dossier (documents, Annex 6 Financial Offer Form, Annex 7 Technical Offer Form, draft framework contract and submission instructions) are available on the Funding & Tenders Portal at the published opportunity link.

Opportunity summary

Procurement type:Open procedure (call for tenders EC-COMM/HAG/2026/OP/0251) published by the European Commission, DG COMM — Representation in The Hague. Subject: provision of professional cleaning and maintenance services for Europe House (Korte Vijverberg 5-6) and Europa Experience Centre (Grote Marktstraat 25) in The Hague, Netherlands. The procedure will result in a single framework contract (one contractor) with a maximum duration of 48 months and an overall framework ceiling of €700 000. The award criterion is the best price-quality ratio (Price 70%, Quality 30%). Tender submission is electronic only via the Funding & Tenders Portal eSubmission system. A non-compulsory onsite visit is organised; questions are submitted via the Portal Q&A. For portal access and procurement documents see the call for tenders page F&T Portal - Tender details ¹.

Key dates:Publication date: 07/09/2026. Deadline for receipt of tenders: 15/10/2026 17:00 Europe/Amsterdam. Public opening: 16/10/2026 11:00 Europe/Amsterdam. Contract notice / TED ref: 172/2026, 612868-2026.

Scope, locations and services required

The framework contract covers routine and additional cleaning and maintenance services for two buildings in The Hague: Europe House (net floor area 1 985.28 m2 across six floors, occupied by the European Commission Representation and the European Parliament Liaison Office; approx. 36 staff) and Europa Experience Centre (approx. 852.1 m2 over two levels; public visitor flows estimated ~100 weekdays, 50 Saturdays). Services include standard daily, weekly, monthly, quarterly and yearly cleaning tasks, supply of cleaning consumables, waste collection and removal, and a set of extra (additional standard and non-standard) services such as dry cleaning of flags, insect and rodent control, snow and ice clearing, carpet shampooing, deep cleaning and disinfection, façade cleaning, outdoor furniture cleaning and coffee machine cleaning. Contractor must supply consumables and manage waste segregation and recycling in compliance with local rules.

Standard working hours for Europe House:Mon–Fri 07:30–20:00. For Europa Experience: Mon–Fri 08:30–18:30 and Sat 09:00–18:00. Standard daily cleaning windows are defined (Europa House: 08:00–10:00 and 17:00–19:00; Europa Experience: 08:30–10:30 and 17:00–18:30; Saturday completion 16:00–18:00).

Contract model, value and duration

Contract model:single framework contract with specific contracts (orders) to draw down services. Framework ceiling: €700 000 (maximum overall amount for the whole framework). Maximum contract duration: 48 months. The framework will be awarded to one contractor; signature of the framework does not oblige the contracting authority to place any specific contracts beyond the initial draw-down for standard services. Award method: best price-quality ratio (MEAT) using the formula specified in the tender specifications.

Service delivery and environmental requirements

Minimum and mandatory environmental and health & safety requirements include:use of at least 50% EU Ecolabel or equivalent products for hard surface cleaning (criterion 1 and 4 of EU Ecolabel), avoidance of certain harmful substances (bleach, EDTA, formaldehyde, nitro musks, CMR substances), biodegradable surfactants with >90% biodegradability per surfactant category, microfibre or reusable textile accessories for at least 50% of textile cleaning accessories, energy-efficient equipment (vacuum cleaners meeting Commission Delegated Regulation (EU) No 665/2013 classes), staff training on environmentally friendly cleaning practices, storage and labelling of products and safe handling of hazardous waste, reporting on product use and waste management in annual report. The Contractor must ensure continuity during transport strikes and provide replacements within 60 minutes for unforeseen absences; minimum staffing includes appointment of a Manager, a Supervisor and at least five cleaning staff.

Documents available

1. 1Invitation to tender (Invitation letter).
2. 2Tender specifications (Annex I) including full task lists, technical minimum requirements, reporting templates and Annexes 1–8.
3. 3Annex 6 Financial Offer Form (Excel model) — price schedule, unit prices and reference price for evaluation.
4. 4Annex 7 Technical Offer Form (template for the quality submission).
5. 5Declaration on Honour template (Annex 2).
6. 6Draft framework contract (Annex II) including Appendix 2 Security requirements.
7. 7Appendix 2 to FWC Security requirements and Ethics reminder for contractor service providers.

Procedure, submission and evaluation

Procedure type:Open procedure. Submission method: electronic only via eSubmission in the EU Funding & Tenders Portal (EU Login required). Submissions must include all required annexes: Declaration on Honour, Financial Offer (Annex 6 filled in), Technical Offer (Annex 7 template completed), legal and financial evidence (e.g. balance sheets), proof of legal capacity, CVs for manager and supervisor roles, evidence for technical references (at least 3 similar projects >= €30 000 each in last 5 years) and environmental competence evidence. Named subcontractors >20% must be identified and provide commitment letters. Maximum 200 attachments; individual attachment size limits apply per system requirements.

Award criteria and scoring:Price 70% (evaluated on a one-year reference price using the Financial Offer Form Table 2). Quality 30% (technical evaluation maximum 90 points allocated across three main blocks: Quality of Service Delivery Plan 30 points; Quality of Contract Management Plan 30 points; Environmental and Sustainability Plan 30 points). Minimum technical score thresholds apply (70% per criterion sub-block as specified). Tie-break rules and abnormally low tender checks apply.

Eligibility and selection requirements

Open to all natural or legal persons within scope of the Treaties and eligible third countries under international procurement agreements (e.g. GPA). Tenderers must register in the Participant Register and obtain a PIC. Selection criteria include legal and regulatory capacity (proof of professional registration), economic and financial capacity (average turn-over of last two years > €150 000), and technical & professional capacity: T1 — at least 3 similar projects in last 5 years (>= €30 000 each); T2 — demonstrated workforce with manager and supervisor (and substitutes) with 2 years' experience and Dutch language C1; T3 — environmental competence and training evidence. Tenderers may rely on subcontractors or other entities but the rules and commitment letters in Annexes 4–5 apply.

Commercial and contractual provisions

Contract form:Framework Service Contract (draft provided) with specific contracts / order forms used to draw down standard and additional services. Framework ceiling €700 000. Prices quoted in euros, VAT excluded (EU Institutions are VAT-exempt; invoicing rules and VAT handling for member states explained in the Tender Specifications). Performance guarantees are generally not required for this FWC (see draft contract). Price revision formula defined (HICP index Netherlands). Payments: invoicing schedule and documentation requirements specified in the draft contract and Tender Specifications; standard 30 day payment term after invoice approval.

Risk, compliance and security

Contractor must comply with EU and national labour law (including Directive 2001/23/EC on transfer of undertakings), health & safety, environmental and data protection obligations (Regulation (EU) 2018/1725 and GDPR where applicable). Security appendix requires compliance with Commission security rules; background checks/security screening may be required for personnel accessing Commission premises and IT assets in Belgium — associated costs borne by contractor. Ethics reminder and confidentiality obligations apply to contractor personnel working on-site.

How to apply — submission checklist and templates

Submit exclusively through eSubmission in the Funding & Tenders Portal. Required uploaded documents and templates (see Annex 1 of Tender Specifications): Declaration on Honour (Annex 2); Authorisation to sign (evidence of signing power); Agreement/Power of attorney (Annex 3) for joint tenders; List of identified subcontractors (Annex 4) and commitment letters (Annex 5.1 / 5.2) where applicable; Evidence of legal existence and capacity; Financial evidence (balance sheets/profit & loss last two years) for criterion F1; Technical evidence for T1 (list of projects) and T2 CVs for manager and supervisor; Technical Offer using Annex 7 template; Financial Offer using Annex 6 Financial Offer Form (unit prices and Table 2 reference price must be complete). Signed templates must be QES-signed where possible; handwritten signatures accepted but originals must be retained for five years.

1. 1Prepare and register organisation in Participant Register and obtain PIC.
2. 2Create EU Login and eSubmission access; ensure browser and file formats comply with eSubmission System Requirements.
3. 3Complete Annex 7 Technical Offer per section limits (page limits and font size specified).
4. 4Complete Annex 6 Financial Offer Form (all orange cells) and Table 2 reference price calculations.
5. 5Provide selection evidence and Annexes 2–5 as applicable; include CVs, project references and certificates.
6. 6Upload all required files to eSubmission before the published deadline; verify submission receipt timestamp.

Categorisation answers (structured)

This section provides the required structured classification and extraction of the opportunity attributes.

Eligible Applicant Types:Eligible applicants: All economic operators (natural and legal persons) within the scope of the EU Treaties, including private companies, SMEs, large enterprises, non-profits and international organisations where permitted by procurement access rules. Joint tenders allowed. Subcontracting permitted under conditions. Entities from third countries are eligible only if rules on access to procurement (GPA or specific agreements) are satisfied. The tender explicitly expects cleaning companies, facilities management providers and similar service providers; research organisations or universities are not the target except where they provide operational cleaning services.

Funding Type:Procurement / service contract — framework service contract (public procurement), not grant funding. This is a tender/procurement opportunity.

Consortium Requirement:Single contractor to be selected. Tenders may be submitted by a sole tenderer or a group of economic operators (joint tender). A consortium (joint tender) is permitted but not mandatory. Joint tenders require a power of attorney / agreement (Annex 3).

Beneficiary Scope (Geographic Eligibility):Primarily EU (Member States) — contracting authority is an EU institution in the Netherlands. Participation is open to economic operators established in EU Member States and in third countries subject to procurement access agreements (e.g. GPA). Main performance location: The Hague, Netherlands.

Target Sector:Sector: Facilities services / cleaning services / building maintenance. The procurement covers building cleaning, waste management, specialist cleaning tasks and related facility services.

Mentioned Countries:Netherlands (The Hague) explicitly mentioned. EU/Member States referenced for eligibility and EEA/GPA coverage implied.

Project Stage:Operational service delivery — implementation and ongoing facility operations. The expected maturity is execution/operation rather than research or development.

Funding Amount:Estimated total / framework ceiling: €700 000 (over maximum 48 months). Financial evaluation uses a one-year reference price derived from the Financial Offer Form.

Application Type:Open call for tenders published on the EU Funding & Tenders Portal — electronic eSubmission only. No rolling submissions; single deadline published.

Nature of Support:Monetary: payment for services under a public procurement contract. No grant or equity; contractors will receive monetary payments for delivered services.

Application Stages:Two main phases: 1) Submission and administrative/selection evaluation (exclusion, selection, technical and financial evaluation) leading to ranking of tenders; 2) Contract award and signature of framework contract and immediate draw-down specific contract for standard services. Tenderers may be requested to submit supporting evidence after evaluation (verification stage) before award.

Success Rates:Not published. As an open tender for a single-supplier framework contract, success rate depends on number and quality of bids; typical procurement success rates for single-award EU institution tenders vary widely and cannot be determined from the call documents.

Co-funding Requirement:No co-funding required — this is a service contract where the contractor invoices the contracting authority for provided services. All prices must be provided VAT excluded with invoicing rules defined; EU institutions have VAT exemption arrangements.

Application templates and structure (how application forms look)

The tender requires two compulsory uploaded documents:the Technical Tender using the Annex 7 Technical Offer Form and the Financial Tender using Annex 6 Financial Offer Form (Excel). Annex 7 is a structured template with numbered sections and strict page limits and font size requirements per sub-section: 1) Quality of Service Delivery Plan (Parts I–III: mobilising resources; continuity measures; stock management) — max 5, 3 and 2 pages respectively; 2) Quality of Contract Management Plan (Parts I–II: quality control protocols; complaints handling) — max 5 and 2 pages; 3) Quality of Environmental and Sustainability Plan (Parts I–III: staff protocols; awareness; eco-label product usage) — max 3, 2 and 1 pages. Annex 6 Financial Offer Form is an Excel workbook with Table 1 Unit Prices (monthly all-in price for standard services, hourly rates for additional services, unit rates for non-standard services) and Table 2 Reference Price which multiplies unit rates by a one-year consumption model for evaluation (detailed quantities provided). All orange cells in the Financial Offer Form must be filled in. Annex 1 lists supporting documentation and where to upload each item in eSubmission.

1. 1Technical Offer: completed Annex 7 (follow section-by-section page limits).
2. 2Financial Offer: completed Annex 6 Excel (Table 1 & Table 2).
3. 3Declaration on Honour (Annex 2) signed by authorised representative.
4. 4Evidence for selection criteria: profit & loss, balance sheets for last two years; list of projects and client references; CVs for manager and supervisor roles; environmental training certificates.
5. 5Agreement/Power of Attorney if joint tender (Annex 3).
6. 6Commitment letters for identified subcontractors or entities on whose capacities the tenderer relies (Annex 5.1 / 5.2).

Summary — What is this opportunity about and explanation

This procurement seeks a professional cleaning and facility maintenance contractor to deliver daily, periodic and ad-hoc cleaning services, supplies and waste management for the European Commission Representation and the European Parliament Liaison Office premises (Europe House) and the Europa Experience Centre in The Hague. The contract is a single-supplier framework service contract with a four-year maximum duration and a ceiling of €700 000. Tender evaluation balances price (70%) and quality (30%) where the technical submission must explain resource mobilisation, business continuity measures, contract management, complaints handling and environmental measures aligned with EU Ecolabel and sustainability expectations. Submission is electronic via the EU Funding & Tenders Portal; bidders must provide legal, financial and technical evidence as specified and complete strict templates (Annex 6 financial Excel and Annex 7 technical Word). The selected supplier will be contracted under the framework agreement and immediately commissioned for standard cleaning services via a specific contract; additional and non-standard services will be ordered as needs arise. The opportunity targets professional cleaning companies and facility service providers able to meet security, environmental, labour and operational requirements in Netherlands and to comply with EU procurement and contract management rules.

Footnotes

1. 1Full procurement documents, templates and eSubmission are available on the EU Funding & Tenders Portal opportunity page: ec.europa.eu

This is a European Commission procurement tender for professional cleaning and maintenance services at the House of Europe and Europe Experience premises in The Hague, Netherlands, under procedure EC-COMM/HAG/2026/OP/0251. The official notice confirms that submissions are open and that the deadline is 15/10/2026 17:00 Europe/Amsterdam[1].

What the Tender Is About

The contract covers cleaning and maintenance services for offices, meeting rooms, common areas and exterior spaces used by the EC Representation and Europe Experience in The Hague. It is a services contract under CPV 90910000 Cleaning services, with an additional classification of 90911000, and it is structured as a framework agreement without reopening of competition.

Key Contract Facts

Who Can Apply

As an open procedure, the tender is generally available to any economic operator that can demonstrate the required technical, professional and financial capacity and can deliver the services in The Hague under the tender specifications. The documentation set includes a declaration on honour, a technical offer form, a financial offer form, a draft framework contract and security requirements, which indicates that applicants should be ready to comply with both operational and compliance obligations. Submission is electronic and requires EU Login access, and the portal help information states that a PIC is mandatory for tenderers and consortium members.

Information Applicants Will Want to Note

• The contract value is estimated at €700000, which suggests a medium-sized recurring services opportunity rather than a one-off assignment.
• The maximum duration is 48 months, so bidders should plan for staffing, service continuity and pricing over a four-year period.
• Award is based on best price-quality ratio, so the technical offer is likely to matter materially alongside price.
• The tender is not marked as SME-suitable, which may indicate requirements or scale that could favour more established operators.
• A public opening is scheduled for 16/10/2026 at 11:00 Europe/Amsterdam, shortly after the submission deadline.
• Questions submitted after 07/10/2026 23:59 Europe/Amsterdam may not receive a reply, so clarification requests should be raised early.
• The documents list suggests that security requirements are relevant, so bidders should review compliance, access control and site procedures carefully.
• The portal shows no public Q and A entries at the time of capture.

The official tender page is available here:Official tender page.

Applicants should also note that the metadata provided with this opportunity contains a second deadline timestamp of 2026-01-01, but the operative deadline shown on the portal is 15/10/2026 17:00 Europe/Amsterdam[1].