Provision of Temporary Agency Workers for the EUAA in Greece

This opportunity is for an open call for tenders from the European Union Agency for Asylum (EUAA) for the provision of temporary agency workers in Greece. The procedure identifier is EUAA/MLA/2025/OP/0012, and it aims to conclude a framework contract with a maximum duration of 48 months. The procedure type is an open call, where submissions must be made electronically through the Funding and Tenders Portal. The deadline for submissions is August 21, 2025, at 16:00 Europe/Malta time. The contract will be awarded based on a best price-quality ratio, particularly emphasizing quality at 60% and price at 40%.

Eligible applicants are expected to be companies capable of providing staffing services, including temporary work agencies. There is no indication of restrictions favoring small and medium-sized enterprises. The geographic eligibility for bidders is implied to be EU-wide, as the services will be delivered in Greece. The target sector aligns with human resources and staffing services, identified by the main classification CPV code 79620000.

The funding type is a procurement contract, specifically for services, rather than a grant. The opportunity will not require co-funding from bidders since payment will be made upon the provision of services. The application process involves a single submission stage, where tenders will be evaluated primarily based on set criteria.

Various documents are available for download to assist potential tenderers, including invitation letters, specifications, financial forms, and more. A Personal Identification Code (PIC) is mandatory for participation, and the successful contractor will receive payment for services. Submissions must adhere to technical requirements, including file size limits and acceptable formats. The eSubmission system is designed to encrypt documents for security and support multiple languages.

Overall, this tender represents a significant opportunity for businesses specializing in staffing services, facilitating workforce solutions for the EUAA's operational needs in Greece.

This is an open call for tenders, procedure identifier EUAA/MLA/2025/OP/0012, published on 27/06/2025. The call is for the provision of temporary agency workers for the EUAA (European Union Agency for Asylum) in Greece. It aims to conclude a single framework contract. The procedure type is an open procedure. The lead contracting authority is the European Union Agency for Asylum. The main classification (CPV) code is 79620000, which refers to the supply services of personnel including temporary staff. The nature of the contract is for services. The maximum contract duration is 48 months. The award method is based on the best price-quality ratio. It is a framework agreement without reopening of competition. The TED reference is 121/2025 417264-2025. The date and time of the public opening is 22/08/2025 at 10:00 Europe/Malta time. The deadline for receipt of tenders is 21/08/2025 at 16:00 Europe/Malta time. The contracting authority is not bound to reply to questions submitted after 12/08/2025 05:00 Europe/Malta time.

Submissions must be sent exclusively via electronic submission at the address provided.

The following documents are available for download:
1. ENEUAA invitation FINAL Invitation letter, published on 27/06/2025, Version 1, no translations available.
2. ENTender Specifications Part1 Admin Specs Temporary Agency Workers Greece, Tender specifications - adm. part, published on 27/06/2025, Version 1, no translations available.
3. ENTender Specifications Part2 Tech Specs Temporary Agency Workers Greece, Technical specifications, published on 27/06/2025, Version 1, no translations available.
4. ENSSF7 Financial offer form, published on 27/06/2025, Version 1, no translations available.
5. ENfwc-service-2024 FR Recast-en Draft contract, published on 27/06/2025, Version 1, no translations available.
6. ENAnnex 3 - Timesheet template, Other invitation to tender document, published on 27/06/2025, Version 1, no translations available.
7. ENAnnex 4 Ceilings for daily allowances and accommodation EU and non EU, Other invitation to tender document, published on 27/06/2025, Version 1, no translations available.
8. ENAnnex 2 Standard Submission Forms, Other invitation to tender document, published on 27/06/2025, Version 1, no translations available.
9. ENAnnex 4 Guide to missions, Other invitation to tender document, published on 27/06/2025, Version 1, no translations available.

FAQ regarding the eSubmission system:
1. How to proceed if the system is slow or doesn’t work while uploading/downloading documents? Use the latest versions of Google Chrome or Mozilla Firefox. If the issue persists, clear the cache and cookies.
2. Which Internet browsers does eSubmission support? Use the latest versions of Google Chrome or Mozilla Firefox. Refer to the System Requirements link for the most up-to-date technical recommendations.
3. Is it possible to view the details of the submission after the deadline? No, the content of the submission is not accessible after submitting the tender, as the system encrypts all attachments upon upload.
4. Where can I find my submissions in Manage My Area, in the Funding & Tenders portal? Submissions can be found in ‘My Submission(s)’: tenders in response to open calls for tenders, requests to participate.
5. Which size should attachments have? Attachments should be less than 50 MB in size.
6. How should I name attachments in eSubmission? Follow the System Requirements for naming attachments.
7. Can I submit a video in eSubmission? Which formats are supported? Check the System Requirements of eSubmission.
8. I received an invitation from the F&T Portal but cannot view the procurement documents. Select an organisation in F&T Portal, “My Invitations”. Click on “Select Organisation” from the “Action” column.
9. Do I need to validate my PIC in order to submit a tender in eSubmission? A Personal Identification Code (PIC) is mandatory to participate in a call for tenders as a sole candidate/tenderer or as a member of a group (consortium).
10. I have an issue uploading a file in eSubmission and it’s giving me an error. What do I do? Ensure the file follows the technical requirements of the system.
11. How many attachments can I upload per submission? The maximum number of documents is 200 files.
12. Why do tenderers need a PIC? It is mandatory to register for a PIC if you intend to submit a tender or a request to participate.
13. How do I register my organisation and get a Participant Identification Code (PIC)? Check if the organisation is already registered using the Search PIC tool under 'How to Participate' > Participant Register.
14. What is the validity period of a PIC? A PIC is unique and its validity is not limited in time.
15. How many languages does the system support? The system supports all 24 official EU languages.
16. Which is the character set encoding in the system? The character set encoding is UTF-8.
17. Does the system use encryption to ensure the integrity and the confidentiality of the information? Yes, the system encrypts all uploaded documents, using an asymmetric key as an encryption mechanism.
18. Which file types does the system support? The supported file types depend on the type of submission. The allowed file types are specified within the system requirements.
19. Can I view and edit my draft submission? Until the deadline, submissions in draft status can be edited, viewed, and deleted.
20. In the submission report, under the name of our entity, "Legal form: UNKNOWN" is displayed while in the system, our legal form was correctly displayed. Is this a problem for the submission? No, it is just a display issue. This is not blocking for you: you can submit.
21. I sent my submission on time and a few days later, I received an automatic email informing me that the deadline for the reception of submissions had been reached. Does this mean that my submission was not correctly sent? No, this is an auto-generated notification.

In summary, this is a call for tenders by the European Union Agency for Asylum (EUAA) to establish a framework contract for the provision of temporary agency workers in Greece. The tender is open for electronic submissions until August 21, 2025. The contract will be awarded based on the best price-quality ratio and will have a maximum duration of 48 months. Interested parties must register for a Participant Identification Code (PIC) and adhere to the technical requirements of the eSubmission system, including file size and naming conventions. The eSubmission system supports multiple languages and encrypts uploaded documents for security. Several documents, including the invitation letter, tender specifications, financial offer form, and draft contract, are available for download to assist potential tenderers in preparing their submissions.

Eligible Applicant Types: The eligible applicant types are not explicitly stated, but based on the nature of the tender, it is expected that eligible applicants would be temporary agency work providers, staffing agencies, or similar entities capable of providing temporary workers.

Funding Type: The funding type is procurement, specifically a service contract. The call is for tenders to provide temporary agency workers, indicating a procurement of services.

Consortium Requirement: The opportunity aims to conclude a single framework contract, suggesting that either a single applicant or a consortium can apply. The documentation mentions that a Personal Identification Code (PIC) is mandatory to participate in a call for tenders as a sole candidate/tenderer or as a member of a group (consortium).

Beneficiary Scope (Geographic Eligibility): The tender is specifically for the provision of temporary agency workers for the EUAA in Greece, suggesting that the service will be delivered in Greece. The geographic eligibility of the applicants is not explicitly stated but it is implied that applicants must be able to operate and provide services in Greece. Annex 4 mentions ceilings for daily allowances and accommodation EU and non EU, suggesting that entities from both EU and non-EU countries may be eligible.

Target Sector: The target sector is supply services of personnel including temporary staff. The specific area is related to the provision of temporary agency workers for the European Union Agency for Asylum (EUAA).

Mentioned Countries: Greece, Malta, EU, non-EU countries.

Project Stage: The project stage is operational. The tender is for the provision of temporary agency workers, indicating an ongoing service requirement rather than a research, development, or demonstration project.

Funding Amount: The estimated total value is not specified in the provided text.

Application Type: The application type is an open call for tenders.

Nature of Support: Beneficiaries will receive money in exchange for services provided. This is a service contract where the selected tenderer will be paid for providing temporary agency workers.

Application Stages: The number of application stages is not explicitly mentioned, but the process involves submitting a tender, which will then be evaluated based on the best price-quality ratio. It can be inferred that there are multiple stages involving submission, evaluation, and selection.

Success Rates: The success rates are not mentioned in the provided text.

Co-funding Requirement: Co-funding is not mentioned in the provided text, so it is likely not required.

Summary:

This is an open call for tenders by the European Union Agency for Asylum (EUAA) for the provision of temporary agency workers in Greece. The procedure identifier is EUAA/MLA/2025/OP/0012. The submission method is electronic, and the deadline for receipt of tenders is 21/08/2025 at 16:00 Europe/Malta. The contracting authority may not reply to questions submitted after 12/08/2025 05:00 Europe/Malta. The contract is a framework agreement with a maximum duration of 48 months, and the award method is based on the best price-quality ratio. The TED reference is 121/2025 417264-2025. The TED publication date is 27/06/2025, and the date and time of public opening is 22/08/2025 10:00 Europe/Malta. Tenderers must submit their offers electronically and should consult the provided documents, including the invitation letter, administrative and technical specifications, financial offer form, draft contract, timesheet template, ceilings for daily allowances, standard submission forms, and a guide to missions. A Personal Identification Code (PIC) is mandatory for participation. The system supports 24 official EU languages and uses UTF-8 character set encoding with encryption for data integrity and confidentiality. The maximum file size for attachments is 50 MB, and the maximum number of documents that can be uploaded per tender is 200. The supported browsers are the latest versions of Google Chrome or Mozilla Firefox.