Provision of ICT Software Development, Specialised services, Technology solutions and IT Service Desk (DSTS 3)

This tender opportunity is issued by the European Union Agency for Asylum (EUAA) for the provision of Information and Communication Technology (ICT) services, with a total estimated budget of €24,200,000, divided into two lots. Lot 1 focuses on IT Projects and Applications, estimated at €14,930,000, covering activities such as the implementation of new applications and application lifecycle maintenance. Lot 2 covers IT Infrastructure, Operations, and Service Desk, estimated at €9,270,000, involving IT support systems and service desk operations. The submission deadline is February 17, 2026, at 12:00, with the opening of tenders on February 18, 2026, at 11:00. The procurement is an open procedure requiring electronic submission through the Funding and Tenders Portal.

Eligible applicants include any economic operators, although small and medium-sized enterprises (SMEs) are explicitly noted as unsuitable for this procurement. The application can be submitted individually or in consortia. The selection will be based on the best price-quality ratio, with quality assessed at 70% and price at 30%. There is no co-funding requirement; the EUAA fully funds the contract for services. The nature of the contracts ensures flexibility in service delivery over a maximum duration of 48 months, with the possibility of three renewals.

The broader scope of this tender emphasizes operational service provision rather than research, and it aligns with EU public procurement regulations, indicating that applicants from EU member states and potentially EEA countries are eligible. Detailed technical and administrative specifications are provided in the tender documents, which need to be carefully reviewed by interested bidders before submission.

This is a call for tenders, reference number EUAA/MLA/2025/OP/0032, published on 22/12/2025 by the European Union Agency for Asylum (EUAA). The procedure is an open procedure and submissions must be electronic. The tender is for the provision of Development, Specialised Services, Technology Solutions and IT Service desk for Software and IT environments. The estimated total value of the tender is 24,200,000 EUR. The main classification (CPV) code is 72000000 - IT services: consulting, software development, Internet and support.

The tender is divided into two lots:

Lot 1: IT Projects & Applications
Profiles under this lot will be involved in various activities such as implementing new applications, implementing major enhancements, new versions for existing applications, performing application lifecycle maintenance activities. The nature of the contract is for services. The maximum contract duration is 48 months. The award method is best price-quality ratio. The estimated value is 14,930,000 EUR. This is a framework agreement, with reopening of competition.

Lot 2: IT Infrastructure, Operations & Service desk
Profiles under this lot will be involved in new and/or ongoing activities in the IT infrastructure and Operations area involving but not limited to Storage systems, Backup systems, Virtualisation systems, Network & Communication systems, Operation & mission support systems, cloud native systems; in addition, in IT Service Desk to support EUAA staff. The nature of the contract is for services. The maximum contract duration is 48 months. The award method is best price-quality ratio. The estimated value is 9,270,000 EUR. This is a framework agreement, with reopening of competition.

Important milestones for both lots:
TED publication date: 22/12/2025
Date and time of public opening: 18/02/2026 11:00 Europe/Malta
Deadline for receipt of tenders: 17/02/2026 12:00 Europe/Malta
Contracting authority is not bound to reply to questions submitted after: 06/02/2026 07:00 Europe/Malta

The following documents are available for download:
Tender specifications - Part 1: Administrative specifications (Version 1, All lots, Published on 22/12/2025, No translations available)
Tender specifications - Part 2: Technical specifications (Version 1, All lots, Published on 22/12/2025, No translations available)
Financial tender form Lot 1 (Version 1, Lot 1, Published on 22/12/2025, No translations available)
Financial tender form Lot 2 (Version 1, Lot 2, Published on 22/12/2025, No translations available)
Standard submission forms Declaration on honour (tender) (Version 2, All lots, Published on 22/12/2025, No translations available)
Draft contract (Version 1, All lots, Published on 22/12/2025, No translations available)
Appendix 7.1 Standard specific tender template (Version 1, All lots, Published on 22/12/2025, No translations available)
Appendix 7.2 Code of Conduct (Version 1, All lots, Published on 22/12/2025, No translations available)
Appendix 7.3 Declaration of code of conduct, confidentiality and non-disclosure (Version 1, All lots, Published on 22/12/2025, No translations available)
Appendix 7.4 Declaration of confidentiality and non-disclosure (Version 1, All lots, Published on 22/12/2025, No translations available)

Submissions must be sent exclusively at the address for submission given on the EU Funding & Tenders Portal.

A new version (version 2) of the standard submission forms has been uploaded on 22/12/2025.

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In summary, this tender opportunity is an invitation for companies to bid on providing a range of IT services to the European Union Agency for Asylum. The services are divided into two lots: one focusing on IT projects and application development, and the other on IT infrastructure, operations, and service desk support. The EUAA is seeking qualified vendors to support their software and IT environments through this framework agreement. Companies can bid on one or both lots, and the selection will be based on the best price-quality ratio. The tender documents provide detailed specifications and requirements for each lot, as well as instructions for submitting a tender. A key aspect of this opportunity is the provision of IT services, encompassing software development, specialized technology solutions, and comprehensive IT support. The EUAA is looking for experienced providers to enhance their IT infrastructure and application landscape.

Eligible Applicant Types: The opportunity does not explicitly state the eligible applicant types. However, given the nature of the tender, it is likely that eligible applicants include companies, firms, and other legal entities capable of providing ICT software development, specialized services, technology solutions, and IT service desk services. This could include SMEs, large enterprises, and potentially research institutions or public-private partnerships with relevant expertise.

Funding Type: The funding type is procurement, specifically a service contract. The call is for tenders for the provision of services, not a grant or other form of financial assistance.

Consortium Requirement: The opportunity does not explicitly state whether a single applicant or a consortium is required. It is an open procedure, suggesting that both single applicants and consortia are likely eligible, provided they meet the requirements outlined in the tender specifications.

Beneficiary Scope (Geographic Eligibility): The geographic eligibility is not explicitly stated. However, given that it is an EU tender, it is highly likely that applicants from the EU and potentially EEA countries are eligible. The specific eligibility criteria would be detailed in the tender specifications.

Target Sector: The target sector is ICT (Information and Communication Technology), specifically focusing on software development, IT infrastructure, IT operations, and IT service desk services.

Mentioned Countries: Malta is mentioned as the time zone for the date and time of the public opening.

Project Stage: The project stage is for the provision of operational services, including development, implementation, maintenance, and support of IT systems and infrastructure. This suggests a focus on development, implementation, and operational phases rather than early-stage research or idea generation.

Funding Amount: The estimated total value of the tender is 24,200,000 EUR. Lot 1 has an estimated value of 14,930,000 EUR, and Lot 2 has an estimated value of 9,270,000 EUR.

Application Type: The application type is an open call for tenders, with electronic submission.

Nature of Support: The beneficiaries will receive service contracts in exchange for providing the specified ICT services. This is a monetary exchange for services rendered, not non-monetary support.

Application Stages: The number of application stages is not explicitly stated, but it would typically involve at least two stages: submission of the tender and evaluation of the tender. There may be additional stages such as clarification requests or contract negotiation.

Success Rates: The success rates are not mentioned in the provided text.

Co-funding Requirement: The co-funding requirement is not mentioned in the provided text.

Summary:

This is an open call for tenders (EUAA/MLA/2025/OP/0032) by the European Union Agency for Asylum (EUAA) for the provision of ICT software development, specialized services, technology solutions, and IT service desk services. The total estimated value of the tender is 24,200,000 EUR. The tender is divided into two lots: Lot 1 focuses on IT Projects & Applications, including implementation of new applications, major enhancements, and lifecycle maintenance, with an estimated value of 14,930,000 EUR. Lot 2 covers IT Infrastructure, Operations & Service desk, including storage, backup, virtualization, network systems, operation support, cloud native systems, and IT service desk, with an estimated value of 9,270,000 EUR. The maximum contract duration is 48 months. The award method is based on the best price-quality ratio. The deadline for receipt of tenders is 17/02/2026 at 12:00 Europe/Malta. Submissions must be electronic. A Personal Identification Code (PIC) is mandatory to participate. The system supports 24 official EU languages and uses UTF-8 character set encoding. The system encrypts all uploaded documents. The maximum number of documents allowed per tender is 200 files, each less than 50 MB in size. A new version (version 2) of the standard submission forms has been uploaded. The contracting authority may not reply to questions submitted after 06/02/2026 07:00 Europe/Malta.