Manutenzione "FULL SERVICE" della centrale di telecomunicazione (PABX), servizio di presidio e forniture per il JRC, Centro comune di Ricerca, sito di...

The European Commission's Joint Research Centre (JRC) is issuing a procurement tender for the full-service maintenance and supervision of a telecommunications center (PABX) at the JRC site in Ispra, Italy. This tender is identified as EC-JRC/IPR/2025/OP/2309 and has an estimated total contract value of €500,000. The duration of the contract is set for a maximum of 48 months.

The procurement procedure is classified as an open procedure, allowing any interested economic operator to submit a tender. The key award criterion is price, with the contract being awarded to the lowest-priced compliant tender. The tender documents are available only in Italian.

Submission deadlines are crucial: tenders must be submitted electronically by November 5, 2025, at 16:00 local time, while the public opening of tenders is scheduled for November 6, 2025, at 10:00. Bidders must be aware that the JRC will not respond to questions submitted after October 28, 2025.

Eligible applicants for this tender include large enterprises and specialized telecommunications service providers, as indicated by the `smeSuitableIndicator: false`, which suggests the opportunity may not be suitable for small and medium-sized enterprises due to the scale and complexity of the required services.

The main Common Procurement Vocabulary (CPV) code associated with this tender is 50330000, which pertains to telephone and data transmission services. Additional codes include 32544000 for telephone networks and 50334110 for telephone-exchange maintenance services. The scope of work includes comprehensive maintenance, technical supervision, and the supply of necessary telecom-related equipment for ongoing operations at the JRC facility.

This tender represents a conventional public procurement opportunity rather than a grant, focusing on compensating the contractor for services delivered according to the contract terms. Interested bidders should ensure they comply with Italian labor laws, safety regulations, and environmental standards, as detailed in numerous annexes to the tender documents.

A Personal Identification Code (PIC) is required for participation, applicable whether as a sole candidate or a member of a consortium. The electronic submission system supports the use of all 24 official EU languages, and participants must adhere to specific file upload requirements to ensure their tenders are accepted.

The European Commission, specifically the Centro comune di ricerca (JRC), is seeking tenders for a "FULL SERVICE" maintenance and supervision contract for the telecommunications central (PABX) at the JRC site in Ispra (VA), along with related supplies. This tender, identified by procedure identifier EC-JRC/IPR/2025/OP/2309, is an open procedure with an estimated total value of 500,000 EUR. The contract's nature is for services, with a maximum duration of 48 months. The award method will be based on the lowest price. It is not a framework agreement.

The TED reference for this tender is 191/2025 651921-2025. The TED publication date is 06/10/2025. The date and time of the public opening are scheduled for 06/11/2025 at 10:00 Europe/Rome time. The deadline for receipt of tenders is 05/11/2025 at 16:00 Europe/Rome time. The contracting authority is not bound to reply to questions submitted after 28/10/2025 07:00 Europe/Rome time. The main classification (CPV) code is 50330000.

Submissions must be sent electronically via the eSubmission system.

The following documents are available for download:

IT1. Lettera di invito/Invitation letter, published on 06/10/2025, Version 1, No translations available.
IT2. Contratto diretto di servizi/Draft contract, published on 06/10/2025, Version 1, No translations available.
IT2.1. Appendix 2 Security requirements 2025 it/Draft contract, published on 06/10/2025, Version 1, No translations available.
IT3. Clausole soggette ad approvazione specifica - Parte III/Draft contract, published on 06/10/2025, Version 1, No translations available.
IT4. Allegato I Capitolato d oneri - Parte 1 Specifiche amministrative/Tender specifications - adm. part, published on 06/10/2025, Version 1, No translations available.
IT5. Allegato 2.1 - Autocertificazione/Declaration on honour (tender), published on 06/10/2025, Version 1, No translations available.
IT6. Allegato 6.1 - Modulo per l offerta finanziaria/Financial offer form, published on 06/10/2025, Version 1, No translations available.
IT7. Allegato I Capitolato d oneri - Parte 2 Specifiche tecniche/Technical specifications, published on 06/10/2025, Version 1, No translations available.
IT08 Allegato III - Modello buono d ordine/Draft contract annex, published on 06/10/2025, Version 1, No translations available.
IT9. Allegato IV - Modulo accettazione servizio/Draft contract annex, published on 06/10/2025, Version 1, No translations available.

The eSubmission system supports all 24 official EU languages and uses UTF-8 character set encoding. The system encrypts all uploaded documents using an asymmetric key as an encryption mechanism to ensure integrity and confidentiality. The supported file types depend on the type of submission and are specified within the system requirements linked to the procedure. The maximum file size for attachments is 50 MB, and the maximum number of documents that can be uploaded per tender is 200.

A Personal Identification Code (PIC) is mandatory for participation in this call for tenders, whether as a sole candidate/tenderer or as part of a group (consortium).

FAQ regarding the eSubmission system:

If the system is slow or doesn’t work while uploading/downloading documents, use the latest versions of Google Chrome or Mozilla Firefox and clear the cache and cookies.

The content of the submission is not accessible after the deadline, as the system encrypts all attachments upon upload and will not allow decryption after the deadline.

Submissions can be found in ‘My Submission(s)’ in Manage My Area within the Funding & Tenders portal.

Attachments must be named according to the System Requirements.

The tender is for the full-service maintenance and supervision of the telecommunications central (PABX) at the JRC in Ispra, Italy. It also includes some related supplies. The goal is to ensure the telephone service and the daily and operational continuity of the site. The European Commission's Joint Research Centre (JRC) is seeking a contractor to provide these services for a duration of up to 48 months. The tender is open to all eligible economic operators who can provide the required services and meet the technical specifications. The contract will be awarded to the tenderer offering the lowest price.

Eligible Applicant Types: The eligible applicant types are not explicitly stated, but given that this is an open procedure tender for services and supplies, it is likely open to a range of economic operators including SMEs, large enterprises, and potentially other types of organizations capable of providing the required services.

Funding Type: This is a procurement opportunity, specifically a service contract.

Consortium Requirement: The opportunity is open to both single applicants and consortia, as indicated by the FAQ mentioning that a Personal Identification Code (PIC) is mandatory whether participating as a sole candidate or as a member of a group (consortium).

Beneficiary Scope (Geographic Eligibility): The geographic eligibility is not explicitly stated, but given that it is an EU tender, it is likely open to entities within the EU and potentially the EEA, and possibly other countries depending on specific agreements.

Target Sector: The target sector is telecommunications, specifically the maintenance and supervision of a telecommunications exchange (PABX), along with related supplies. The CPV code 50330000 further confirms this, relating to repair and maintenance services of telecommunications equipment.

Mentioned Countries: Italy is mentioned as the location of the JRC site in Ispra (VA), where the services are to be performed.

Project Stage: The project stage is operational, focusing on the maintenance and continuous operation of existing telecommunications infrastructure.

Funding Amount: The estimated total value of the contract is 500,000 EUR.

Application Type: The application type is an open call for tenders, with electronic submission.

Nature of Support: The beneficiaries will receive money in exchange for providing the contracted services and supplies.

Application Stages: The number of application stages is not explicitly detailed, but it involves at least one stage of submitting a tender in response to the call. The evaluation process likely involves administrative checks, technical evaluation, and financial evaluation.

Success Rates: The success rates are not mentioned in the provided text.

Co-funding Requirement: There is no mention of a co-funding requirement.

Summary:

This is an open call for tenders issued by the European Commission, specifically the Joint Research Centre (JRC), for the "Full Service" maintenance and supervision of the telecommunications exchange (PABX) at the JRC site in Ispra, Italy. The tender also includes the provision of related supplies. The contract aims to ensure the continuous operation of the telephone service, which is essential for the daily operations of the site. The estimated total value of the contract is 500,000 EUR, and the maximum contract duration is 48 months. The procedure type is an open procedure, meaning any interested economic operator can submit a tender. The award method is based on the lowest price. Submissions must be sent electronically, and the deadline for receipt of tenders is November 5, 2025. The contracting authority is not bound to reply to questions submitted after October 28, 2025. The tender documents include an invitation letter, draft contract, security requirements, administrative and technical specifications, declaration on honour, financial offer form, and draft contract annexes. The eSubmission system supports multiple EU languages and accepts attachments up to 50 MB, with a maximum of 200 files per submission. A Personal Identification Code (PIC) is mandatory for participation, whether as a single tenderer or as part of a consortium.