IT OPS System administration support

The European Union Agency for the Space Programme (EUSPA) has issued a call for tenders (EUSPA/PRG/2025/OP/0002) for IT operations and system administration support services. The primary focus is on providing preventive and corrective maintenance, alongside other system administration services at the Galileo Security Monitoring Centres (GSMC) located in France and Spain. The open procedure allows various entities, including large enterprises and potentially qualified SMEs, to submit tenders.

The total value of the tender is estimated at €7 million, which exceeds the usual threshold for service contracts under EU procurement rules. The contract duration may extend up to 48 months. Submissions must be made electronically, and the deadline for receiving tenders is set for August 18, 2025, at 16:00 Prague time. Tenders will be evaluated based on a best price-quality ratio, where technical proposals are weighted at 60% and financial proposals at 40%.

The contracting authority is not compelled to respond to questions after August 8, 2025, indicating the importance of early clarification. Various documents are available for download, including the invitation letter, tender specifications, templates for essential declarations, and financial statements.

To participate in the tendering process, applicants are required to obtain a Personal Identification Code (PIC). The electronic submission system supports up to 200 file uploads per tender with attachments limited to 50 MB each. It accommodates all 24 official EU languages and ensures the confidentiality of submitted documents through encryption.

Key features of the tender process include clarity on eligible applicant types, funding mechanisms, and detailed submission requirements. The initiative seeks experienced IT service providers capable of meeting the operational demands at the specified facilities, thereby emphasizing technical competence and effective cost management through stringent evaluation criteria.

The European Union Agency for the Space Programme (EUSPA) has published a call for tenders, EUSPA/PRG/2025/OP/0002, for IT OPS System administration support. The TED reference for this call is 103/2025 349934-2025.

The call is for preventive/corrective maintenance and other system administration support services at the GSMC France and GSMC Spain. It is an open procedure, and submissions must be electronic. The estimated total value of the tender is 7,000,000 EUR. The TED publication date is 30/05/2025.

The lead contracting authority is the European Union Agency for the Space Programme. The main classification (CPV) code is 72000000 - IT services: consulting, software development, Internet and support. The nature of the contract is for services, and the maximum contract duration is 48 months. The award method is based on the best price-quality ratio, and it is a framework agreement without reopening of competition.

Key Milestones:
TED publication date: 30/05/2025
Date and time of public opening: 01/09/2025 10:00 Europe/Prague
Deadline for receipt of tenders: 18/08/2025 16:00 Europe/Prague
Contracting authority is not bound to reply to questions submitted after: 08/08/2025 05:00 Europe/Prague

The following documents are available for download:
EN01 EUSPA-OP-33-24 Invitation to tender-signed-tsInvitation letter, published on 30/05/2025, Version 1, No translations available
ENAnnex I.A - Template Identification Sheet, Tender specifications, published on 30/05/2025, Version 1, No translations available
ENEUSPA-OP-33-24 Annex I - Tender Specifications, Tender specifications, published on 30/05/2025, Version 1, No translations available
ENAnnex I.B - Template Declaration of Honour, Tender specifications, published on 30/05/2025, Version 1, No translations available
ENAnnex I.C - Template Power of Attorney for Consortia, Tender specifications, published on 30/05/2025, Version 1, No translations available
ENAnnex I.F.1_Financial_template_Summary, Tender specifications, published on 30/05/2025, Version 1, No translations available
ENAnnex I.F.2_Financial_Cost_Sheets, Tender specifications, published on 30/05/2025, Version 1, No translations available
ENAnnex I.D - Subcontractor Letter of Intent, Tender specifications, published on 30/05/2025, Version 1, No translations available
ENAnnex I.E - Template Financial statements relating to the selection stage, Tender specifications, published on 30/05/2025, Version 1, No translations available
ENAnnex I.G - NDUTender specifications, published on 30/05/2025, Version 1, No translations available

Submissions must be sent exclusively via electronic submission.

FAQ's:
How to proceed if the system is slow or doesn’t work while uploading/downloading documents? Use the latest versions of Google Chrome or Mozilla Firefox. If the issue persists, clear the cache and cookies. Published on 13/02/2025 20:52
Which Internet browsers does eSubmission support? Use the latest versions of Google Chrome or Mozilla Firefox. For the most up-to-date technical recommendations, click on the link System Requirements. Published on 13/02/2025 20:52
Is it possible to view the details of the submission after the deadline? No, the content of the submission is not accessible after submitting the tender as the system encrypts all attachments upon upload. Published on 13/02/2025 20:50
Where can I find my submissions in Manage My Area, in the Funding & Tenders portal? Submissions can be found in ‘My Submission(s)’: tenders in response to open calls for tenders, requests to participate. Published on 17/10/2024 20:40
Which size should attachments have? Attachments should be less than 50 MB in size. Published on 17/10/2024 20:36
How should I name attachments in eSubmision? Name the attachments following the System Requirements. See the following conditions: The ... Published on 03/10/2024 16:39
Can I submit a video in eSbmission? Which formats are supported? Check the System Requirements of eSubmission. Published on 03/10/2024 16:37
I received an invitation from the F&T Portal but cannot view the procurement documents. Invited candidates can only see the procurement documents after having selected an organisation. Go to F&T Portal, “My Invitations”. Click on “Select Organisation” from the “Action”. Published on 03/10/2024 16:37
Do I need to validate my PIC in order to submit a tender in eSubmission? The Personal Identification Code (PIC) is mandatory to participate in a call for tenders as a sole candidate/tenderer or as a member of a group (consortium). For subcontractors PIC is... Published on 03/10/2024 16:36
I have an issue uploading a file in eSubmission and it’s giving me an error. What do I do? Make sure it follows the technical requirements of the system. A) For procurement procedures: B) For req... Published on 03/10/2024 16:36
How many attachments can I upload per submission? The maximum number of documents the system will allow you to upload per tender is 200 files. Check the eSubmission System Requirements in the documentation. Published on 03/10/2024 16:35
Why do tenderers need a PIC? It is mandatory to register for a PIC if you intend to submit a tender or a request to participate. Only one PIC per organisation must be used. Published on 23/04/2024 17:14
How do I register my organisation and get a Participant Identification Code (PIC)? Check if the organisation is already registered using the Search PIC tool under 'How to Participate' > Participant Register. Published on 23/04/2024 16:07
What is the validity period of a PIC? A PIC is unique and its validity is not limited in time. Published on 22/04/2024 22:55
How many languages does the system support? The system is multilingual and supports all 24 official EU languages. Published on 01/04/2024 19:56
Which is the character set encoding in the system? The character set encoding is UTF-8. Published on 22/02/2024 23:58
Does the system use encryption to ensure the integrity and the confidentiality of the information? Yes, the system encrypts all uploaded documents, using an asymmetric key as an encryption mechanism. Published on 22/02/2024 23:57
Which file types does the system support? The supported file types depend on the type of submission you want to make. The allowed file types are specified within the system requirements linked to the procedure in question. Published on 21/02/2024 23:55
Can I view and edit my draft submission? Until the deadline for the submission has been reached, submissions in the draft status can be edited, viewed and deleted. Published on 24/03/2023 21:32
In the submission report, under the name of our entity, "Legal form: UNKNOWN" is displayed while in the system, our legal form was correctly displayed. Is this a problem for the submission? No, it is just a display issue. This is not blocking for you: you can submit. Published on 03/08/2021 22:07
I sent my submission on time and a few days later, I received an automatic email informing me that the deadline for the reception of submissions had been reached. Does this mean that my submission was not correctly sent? No, this is an auto-generated notification sent when the time limit of receipt defined for the call for tenders has been reached. Until then, you had the possibility of withdrawing... Published on 03/08/2021 22:05

In summary, this is a call for tenders by the European Union Agency for the Space Programme (EUSPA) seeking a contractor to provide IT operations and system administration support services for their facilities in France and Spain. The contract is valued at an estimated 7 million EUR and will run for a maximum of 48 months. The tendering process is an open procedure, meaning any eligible organization can submit a bid. The award will be based on the best price-quality ratio. The deadline for submitting tenders is August 18, 2025. Interested parties should download the tender documents, prepare their submissions according to the specifications, and submit them electronically through the designated portal. A Participant Identification Code (PIC) is mandatory for participation.

Eligible Applicant Types: The provided text does not explicitly list eligible applicant types. However, given that this is a call for tenders for IT services, it is likely that eligible applicants include companies, SMEs, large enterprises, and potentially research institutes with relevant expertise in IT system administration and maintenance. The inclusion of "Power of Attorney for Consortia" and "Subcontractor Letter of Intent" templates suggests that consortia and subcontractors are also eligible.

Funding Type: Procurement. This is indicated by the terms "call for tenders," "contract," and "contracting authority." The nature of the contract is for services.

Consortium Requirement: The presence of "Template Power of Attorney for Consortia" suggests that consortia are allowed, but it is not explicitly stated whether a single applicant is also permitted. Given that it is an open procedure, both single applicants and consortia are likely eligible.

Beneficiary Scope (Geographic Eligibility): The text does not explicitly state geographic eligibility. However, since the lead contracting authority is the European Union Agency for the Space Programme, it is highly likely that the geographic eligibility includes at least EU member states and potentially EEA countries or other countries with agreements with the EU.

Target Sector: ICT (Information and Communication Technology). This is evident from the description of the tender as being for "Preventive/corrective maintenance and other system administration support services" and the CPV code 72000000, which refers to "IT services: consulting, software development, Internet and support." The specific area is IT Operations (IT OPS) and system administration.

Mentioned Countries: France and Spain are explicitly mentioned as the locations of the GSMC (likely Ground Segment Mission Control) where the services will be performed.

Project Stage: This tender is for operational services, specifically "Preventive/corrective maintenance and other system administration support services." Therefore, the project stage is operational and concerns the maintenance and support of existing systems rather than research, development, or demonstration.

Funding Amount: The estimated total value of the contract is 7,000,000 EUR.

Application Type: Open call. The procedure type is explicitly stated as "Open procedure."

Nature of Support: Money. This is a procurement contract where the selected tenderer will receive financial compensation for providing the specified IT services.

Application Stages: The provided text does not explicitly detail the number of application stages. However, as a procurement procedure, it will likely involve at least two stages: a selection stage based on exclusion and selection criteria, and an award stage based on the best price-quality ratio. The financial statements relating to the selection stage are mentioned.

Success Rates: The provided text does not include information on success rates.

Co-funding Requirement: The provided text does not explicitly state whether co-funding is required. In typical procurement contracts, co-funding is not required from the applicant.

Summary:

This is a call for tenders (EUSPA/PRG/2025/OP/0002) issued by the European Union Agency for the Space Programme (EUSPA) for IT operations and system administration support services. The tender is for preventive and corrective maintenance, as well as other system administration services, to be performed at the GSMC facilities in France and Spain. The estimated total value of the framework agreement is 7,000,000 EUR, and the maximum contract duration is 48 months. The procedure is an open call, meaning any eligible organization can submit a tender. The submission method is electronic, and the deadline for receipt of tenders is August 18, 2025, at 16:00 Europe/Prague time. The award will be based on the best price-quality ratio. Tenderers must register for a PIC (Personal Identification Code) to participate. The documentation includes an invitation letter, tender specifications, templates for identification sheets, declarations of honor, power of attorney for consortia, subcontractor letters of intent, financial statements, and non-disclosure agreements. The eSubmission system supports various file types and has specific requirements for attachment naming and file sizes (less than 50 MB per file, up to 200 files per tender). The system supports all 24 official EU languages and uses encryption to ensure the integrity and confidentiality of the information. The contracting authority is not bound to reply to questions submitted after August 8, 2025, at 05:00 Europe/Prague time.