Thematic communication services

This document outlines a call for tenders issued by the European Union Agency for the Operational Management of Large-Scale IT Systems (eu-LISA) for thematic communication services, identified as LISA/2025/OP/0010. The total estimated value of the tender is €1,200,000, divided into two lots, each valued at €600,000. The primary objective is to acquire services that enable data-driven communication methods focusing on stakeholders. Lot 1 focuses on pre-press work, which includes services such as graphic design, audio-visual production, motion graphics, photography, video production, animation, branding, and copywriting. Lot 2 pertains to the printing and production of corporate promotional items targeting eu-LISA stakeholders. The contract will be established as a framework agreement, lasting a maximum of 48 months, with the possibility of renewal. Submissions must be made electronically by February 18, 2026, and they will be evaluated based on a best price-quality ratio. This evaluation incorporates a weighting of quality at 65% and price at 35%. Eligible applicants are any legal entities able to meet the technical and financial requirements indicated in the procurement documents. Although the SME suitability indicator is labeled as false, this does not exclude small and medium-sized enterprises, which remain eligible to participate. The call for tenders does not specify a consortium requirement, allowing both single entities and groups to submit bids. Geographic eligibility is generally open to EU and EEA entities, though specific restrictions could apply. The tender is organized into clear stages, including submission, compliance checks, and evaluations leading to award decisions. Key documents pertaining to the tender are available for downloading, including administrative and technical specifications, as well as financial forms. Overall, this tender represents a significant opportunity for providers in the marketing and communication services sector to support eu-LISA's ongoing communication needs through innovative strategies and high-quality outputs.

This is an invitation to tender for thematic communication services, procedure identifier LISA/2025/OP/0010. The call for tenders was published on 07/01/2026. The submission method is electronic and the procedure type is open. The estimated total value is €1,200,000. The lead contracting authority is the European Union Agency for the Operational Management of Large-Scale IT Systems in the Area of Freedom. The TED reference is 4/2026 6007-2026.

The subject of this call for tenders is to acquire thematic communication services, defined as a stakeholder-centric, data-driven method of communicating with stakeholders. A stakeholder is defined as an entity who has an interest in an organisation and whose support is required in order for the organisation to be successful.

The call for tenders is divided into two lots:

Lot 1:Pre-press work

The purpose of Lot 1 is to provide to the contracting authority various services related to the creation of communication outputs before their release, such as graphic design, audio-visual production, motion graphics, photography, video production, animation, branding, and copywriting. The nature of the contract is services. The maximum contract duration is 48 months. The award method is best price-quality ratio. The estimated value is €600,000. It is a framework agreement without reopening of competition. The main classification (CPV) is 79900000 - Miscellaneous business and business-related services. Additional classifications (CPV) are 92100000 - Motion picture and video services, 79800000 - Printing and related services, and 64120000 - Courier services.

Lot 2:Printing and production of corporate promotional items

The purpose of Lot 2 is to provide to the contracting authority a wide range of services related to the preparation, production, and dissemination of information/promotional materials targeted at eu-LISA stakeholders. The nature of the contract is services. The maximum contract duration is 48 months. The award method is best price-quality ratio. The estimated value is €600,000. It is a framework agreement without reopening of competition. The main classification (CPV) is 79900000 - Miscellaneous business and business-related services. Additional classifications (CPV) are 64120000 - Courier services, 79800000 - Printing and related services, and 92100000 - Motion picture and video services.

Milestones:

TED publication date:07/01/2026

Date and time of public opening:18/02/2026 15:00 Europe/Tallinn

Deadline for receipt of tenders:18/02/2026 13:00 Europe/Tallinn

Contracting authority is not bound to reply to questions submitted after:10/02/2026 05:00 Europe/Tallinn

Documents available for download:

ENEN-Invitation to tender LISA2025OP0010 Thematic communication servicesInvitation letterPublished on 07/01/2026All lotsVersion 1 No translations available

ENTender specifications pt 1 - Administrative - THEMCOMTender specifications - adm. partPublished on 07/01/2026All lotsVersion 1 No translations available

ENTender specifications pt 2 - Technical - THEMCOMTender specificationsPublished on 07/01/2026All lotsVersion 1 No translations available

ENAnnex 2 - DoHDeclaration on honour (tender)Published on 07/01/2026All lotsVersion 1 No translations available

ENAnnex 3 - PoAOther invitation to tender documentPublished on 07/01/2026All lotsVersion 1 No translations available

ENAnnex 4 - List of identified subcontractorsOther invitation to tender documentPublished on 07/01/2026All lotsVersion 1 No translations available

ENAnnex 5 - Letter of Intent - Commitment LetterOther invitation to tender documentPublished on 07/01/2026All lotsVersion 1 No translations available

ENAnnex 6.1 - TEQ - Lot 1Other invitation to tender documentPublished on 07/01/2026Lot 1Version 1 No translations available

ENAnnex 6.2 - TEQ - Lot 2Other invitation to tender documentPublished on 07/01/2026Lot 2Version 1 No translations available

ENAnnex 7.1 - Financial Tender Form - Lot 1Financial offer formPublished on 07/01/2026Lot 1Version 1 No translations available

Submission terms:

Submissions must be sent exclusively at the address for submission given below. The submission method is electronic.

FAQ regarding eSubmission:

How to proceed if the system is slow or doesn’t work while uploading/downloading documents? Make sure you use the latest versions of Google Chrome or Mozilla Firefox. If the issue persists, clear the cache and cookies on the Internet browser.

Which Internet browsers does eSubmission support? Use the latest versions of Google Chrome or Mozilla Firefox. For the most up-to-date technical recommendations, click on the link System Requirements.

Is it possible to view the details of the submission after the deadline? No, the content of the submission is not accessible after submitting the tender as the system encrypts all attachments upon upload.

Where can I find my submissions in Manage My Area, in the Funding & Tenders portal? Depending on the type or step of procedure, you can find the submissions in one of these sections: In ‘My Submission(s)’: tenders in response to open calls for tenders, requests to.

Which size should attachments have? eSubmission accepts files that are less than 50 MB in size.

How should I name attachments in eSubmission? Follow the System Requirements. The attachment names must meet the following conditions: The.

Can I submit a video in eSubmission? Which formats are supported? Check the System Requirements of eSubmission.

I received an invitation from the F&T Portal but cannot view the procurement documents. Invited candidates can only see the procurement documents after having selected an organisation. Go to F&T Portal, “My Invitations”. Click on “Select Organisation” from the “Action”.

Do I need to validate my PIC in order to submit a tender in eSubmission? The Personal Identification Code (PIC) is mandatory to participate in a call for tenders as a sole candidate/tenderer or as a member of a group (consortium). For subcontractors PIC is.

I have an issue uploading a file in eSubmission and it’s giving me an error. What do I do? Make sure it follows the technical requirements of the system. A) For procurement procedures: B) For req.

How many attachments can I upload per submission? The maximum number of documents the system will allow you to upload per tender is 200 files.

Why do tenderers need a PIC? It is mandatory to register for a PIC if you intend to submit a tender or a request to participate. Only one PIC per organisation must be used.

How do I register my organisation and get a Participant Identification Code (PIC)? First, check if the organisation is already registered using the Search PIC tool under 'How to Participate' > Participant Register.

How many languages does the system support? The system is multilingual and supports all 24 official EU languages.

Which is the character set encoding in the system? The character set encoding is UTF-8.

Does the system use encryption to ensure the integrity and the confidentiality of the information? Yes, the system encrypts all uploaded documents, using an asymmetric key as an encryption mechanism.

Which file types does the system support? The supported file types depend on the type of submission you want to make. The allowed file types are specified within the system requirements linked to the procedure in question.

Can I view and edit my draft submission? Until the deadline for the submission has been reached, submissions in the draft status can be edited, viewed and deleted.

In the submission report, under the name of our entity, "Legal form:UNKNOWN" is displayed while in the system, our legal form was correctly displayed. Is this a problem for the submission? No, it is just a display issue. This is not blocking for you: you can submit.

I sent my submission on time and a few days later, I received an automatic email informing me that the deadline for the reception of submissions had been reached. Does this mean that my submission was not correctly sent? No, this is an auto-generated notification sent when the time limit of receipt defined for the call for tenders has been reached. Until then, you had the possibility of withdrawing.

In summary, this tender opportunity, LISA2025OP0010, is an invitation for companies to bid on providing thematic communication services to the European Union Agency for the Operational Management of Large-Scale IT Systems in the Area of Freedom. The tender is divided into two lots: one focusing on pre-press work such as graphic design and audio-visual production, and the other on the printing and production of corporate promotional items. The total estimated value of the tender is €1,200,000, with each lot valued at €600,000. The contracts will be awarded based on the best price-quality ratio and will be framework agreements lasting up to 48 months. The deadline for submitting tenders is February 18, 2026. The tender documents, including administrative and technical specifications, declarations, and financial forms, are available for download. The submission must be done electronically. The opportunity aims to enhance the agency's communication with its stakeholders through data-driven and stakeholder-centric methods.

Eligible Applicant Types:The eligible applicant types are not explicitly stated in the provided text. However, given that this is a call for tenders for thematic communication services, it is likely that eligible applicants would include companies, agencies, or organizations with expertise in communication, marketing, graphic design, audio-visual production, printing, and related services. This could include SMEs, large enterprises, or other types of organizations capable of providing the required services.

Funding Type:The funding type is procurement, specifically a service contract. This is indicated by the phrase "Call for Tenders" and the objective to "acquire Thematic Communication Services."

Consortium Requirement:The text does not explicitly state whether a consortium is required or if a single applicant is sufficient. However, the presence of "Annex 4 - List of identified subcontractors" and the mention of the Personal Identification Code (PIC) being mandatory for participation "as a sole candidate/tenderer or as a member of a group (consortium)" suggests that both single applicants and consortia are permitted.

Beneficiary Scope (Geographic Eligibility):The geographic eligibility is not explicitly defined in the provided text. Given that the contracting authority is the "European Union Agency for the Operational Management of Large-Scale IT Systems in the Area of Freedom, Security and Justice (eu-LISA)", it is highly probable that the beneficiary scope includes EU member states, and potentially EEA countries or other countries associated with EU programs. Further details would be needed to confirm the precise geographic eligibility.

Target Sector:The target sector is communication services, specifically "Thematic Communication Services." This includes a range of activities such as graphic design, audio-visual production, motion graphics, photography, video production, animation, branding, copywriting, printing, and the production and dissemination of promotional materials. The call emphasizes a "stakeholder-centric, data-driven method of communicating with stakeholders."

Mentioned Countries:No specific countries are mentioned in the provided text. However, the contracting authority is the European Union Agency for the Operational Management of Large-Scale IT Systems in the Area of Freedom, Security and Justice (eu-LISA), implying that the relevant region is the European Union. The opening of the tender is in Europe/Tallinn.

Project Stage:The project stage is not directly applicable, as this is a call for tenders for services. The expected maturity of the applicants should be at the commercialization stage, meaning they should be established service providers capable of delivering the required communication services.

Funding Amount:The estimated total value of the tender is €1,200,000. Each of the two lots (Lot 1 and Lot 2) has an estimated value of €600,000.

Application Type:The application type is an open call for tenders, as indicated by the phrase "Open procedure" and "Open For Submission".

Nature of Support:The nature of support is non-monetary services. The selected tenderers will be contracted to provide thematic communication services to the contracting authority.

Application Stages:The number of application stages is not explicitly stated, but it can be inferred that there are multiple stages. These would likely include: submission of the tender, evaluation of the administrative compliance, technical evaluation, financial evaluation, and contract award.

Success Rates:The success rates are not mentioned in the provided text.

Co-funding Requirement:The text does not explicitly mention a co-funding requirement. Therefore, it can be assumed that co-funding is not required.

Summary:

This is a call for tenders issued by the European Union Agency for the Operational Management of Large-Scale IT Systems in the Area of Freedom, Security and Justice (eu-LISA) for thematic communication services. The agency seeks to acquire services related to stakeholder-centric, data-driven communication methods. The tender is divided into two lots: Lot 1 focuses on pre-press work, including graphic design, audio-visual production, and branding, while Lot 2 concerns the printing and production of corporate promotional items. The total estimated value of the tender is €1,200,000, with each lot valued at €600,000. The contract duration is a maximum of 48 months. The award method is based on the best price-quality ratio. Submissions must be electronic, and the deadline for receipt of tenders is February 18, 2026. The call is open to organizations with expertise in communication and related services, and both single applicants and consortia are eligible to apply. The selected tenderers will provide services to eu-LISA, supporting their communication efforts with stakeholders.