Provision of Psychological services at the European Commission (7 lots)

This tender opportunity is from the European Commission, specifically the Directorate-General for Human Resources and Security, for the provision of psychological services. The contract, identified as EC-HR/2025/OP/0338, is segmented into seven lots corresponding to different geographical locations: Brussels, Luxembourg, Ispra, Seville, Petten, Karlsruhe, and Geel. The contract's nature is a framework agreement for services, with a maximum duration of four years, comprising an initial 12-month term and the possibility of three renewals.

Eligible applicants include legal entities such as service providers in psychological services, consulting firms, and healthcare organizations across the EU. While SMEs are not explicitly excluded, structural requirements may favor larger entities. The tender allows both individual bids and consortia, with provisions for subcontractors included, encouraging collaborative approaches.

The primary target sector is healthcare, specifically psychological services, categorized under the Common Procurement Vocabulary codes for health services. The award criterion is price-based, focusing on the lowest bidder among compliant proposals.

The submission process is electronic, managed through the EU’s eSubmission system, with a deadline for tender submission set for December 16, 2025, at 14:00 CET. Questions regarding the tender must be submitted by December 8, 2025. The public opening of tenders is scheduled for the same day at 15:00 CET.

The tender documents, including invitation letters and financial forms, are available for download, outlining specific criteria for proposal submissions. The approach entails a two-stage evaluation process for compliance and financial assessment.

Only EU-based entities can participate, with the call explicitly focused on servicing the European Commission's health policy needs across specified sites. No budgetary amounts are disclosed in the documentation, indicating flexibility in defining financial terms during bid proposals. Importantly, no co-funding is required from applicants, as the project is fully funded by EU resources.

This tender represents an ongoing need for operational psychological services, supporting the well-being of Commission staff in their work environment. Interested parties must ensure compliance with submission technicalities and adhere to security protocols as outlined in the tender specifications.

This is an invitation to tender for the provision of psychological services at the European Commission. The call for tenders is identified as EC-HR/2025/OP/0338. The TED reference is 2025/S 220-756331. The European Commission, specifically Unit HR.D.3 Medical Service Brussels, Unit HR.D.4 Medical Service Luxembourg, and Unit HR.D.5 Medical Service Ispra, is responsible for health policy for its staff in Brussels, Luxembourg, Ispra, and the Joint Research Centre sites in Seville, Petten, Karlsruhe, and Geel. The procedure type is an open procedure. The lead contracting authority is the European Commission, DG HR Human Resources and Security. The main classification CPV code is 85121270, which refers to psychiatrist or psychologist services. The submission method is electronic, and the deadline for receipt of tenders is December 16, 2025, at 14:00 Europe/Brussels time. The date and time of the public opening is December 16, 2025, at 15:00 Europe/Brussels. The contracting authority is not bound to reply to questions submitted after December 8, 2025, at 07:00 Europe/Brussels.
 
 The tender is divided into seven lots:
 
 Lot 1: Provision of Psychological services in Brussels (BE)
 Description: Provision of Psychological services in Brussels (BE)
 
 Lot 2: Psychological services at the Medical Service in Luxembourg (LUX)
 Description: Psychological services at the Medical Service in Luxembourg (LUX)
 
 Lot 3: Psychological Services in Ispra (IT)
 Description: Psychological Services in Ispra (IT)
 
 Lot 4: Psychological services in Seville (ES)
 Description: Psychological services in Seville (ES)
 
 Lot 5: Psychological services in Petten (NL)
 Description: Psychological services in Petten (NL)
 
 Lot 6: Psychological services in Karlsruhe (DE)
 Description: Psychological services in Karlsruhe (DE)
 
 Lot 7: Psychological services in Geel (BE)
 Description: Psychological services in Geel (BE)
 
 For all lots, the nature of the contract is for services, and the maximum contract duration is 48 months. The award method is the lowest price. The contract is a framework agreement without reopening of competition. The additional classification CPV code is 85000000, which refers to health and social work services.
 
 The following documents are available for download:
 
 Invitation to Tender Invitation letter, published on 14/11/2025, for all lots, Version 1.
 Annex 1 List of documents, Tender specifications, published on 14/11/2025, for all lots, Version 1.
 Annex 2 Declaration-of-honour-tenders, Tender specifications, published on 14/11/2025, for all lots, Version 1.
 Annex 3 Agreement Power of attorney, Tender specifications, published on 14/11/2025, for all lots, Version 1.
 Annex 4 List of identified subcontractors, Tender specifications, published on 14/11/2025, for all lots, Version 1.
 Annex 5.1 Commitment letter by an identified subcontractor, Tender specifications, published on 14/11/2025, for all lots, Version 1.
 Annex 5.2 Commitment letter by an entity, Tender specifications, published on 14/11/2025, for all lots, Version 1.
 Tender Specifications, Tender specifications, published on 14/11/2025, for all lots, Version 1.
 Annex 6.1 Financial tender form Lot 1, Financial offer form, published on 14/11/2025, for Lot 1, Version 1.
 Annex 6.2 Financial tender form Lot 2, Financial offer form, published on 14/11/2025, for Lot 2, Version 1.
 
 Submissions must be sent exclusively via electronic submission.
 
 FAQ regarding the eSubmission system:
 
 How to proceed if the system is slow or doesn’t work while uploading/downloading documents? Use the latest versions of Google Chrome or Mozilla Firefox. If the issue persists, clear the cache and cookies on the Internet browser.
 
 Which Internet browsers does eSubmission support? Use the latest versions of Google Chrome or Mozilla Firefox. For the most up-to-date technical recommendations, click on the link System Requirements.
 
 Is it possible to view the details of the submission after the deadline? No, the content of the submission is not accessible after submitting the tender as the system encrypts all attachments upon upload.
 
 Where can I find my submissions in Manage My Area, in the Funding & Tenders portal? Submissions can be found in ‘My Submission(s)’: tenders in response to open calls for tenders, requests to participate.
 
 Which size should attachments have? eSubmission accepts files that are less than 50 MB in size.
 
 How should I name attachments in eSubmission? Name the attachments for your tender draft following the System Requirements.
 
 Can I submit a video in eSubmission? Which formats are supported? Check the System Requirements of eSubmission.
 
 I received an invitation from the F&T Portal but cannot view the procurement documents. Invited candidates can only see the procurement documents after having selected an organisation. Go to F&T Portal, “My Invitations”. Click on “Select Organisation” from the “Action” column.
 
 Do I need to validate my PIC in order to submit a tender in eSubmission? The Personal Identification Code (PIC) is mandatory to participate in a call for tenders as a sole candidate/tenderer or as a member of a group (consortium). For subcontractors PIC is not mandatory.
 
 I have an issue uploading a file in eSubmission and it’s giving me an error. What do I do? Make sure it follows the technical requirements of the system.
 
 How many attachments can I upload per submission? The maximum number of documents the system will allow you to upload per tender is 200 files.
 
 Why do tenderers need a PIC? It is mandatory to register for a PIC if you intend to submit a tender or a request to participate. Only one PIC per organisation must be used.
 
 How do I register my organisation and get a Participant Identification Code (PIC)? First, check if the organisation is already registered using the Search PIC tool under 'How to Participate' > Participant Register.
 
 How many languages does the system support? The system is multilingual and supports all 24 official EU languages.
 
 Which is the character set encoding in the system? The character set encoding is UTF-8.
 
 Does the system use encryption to ensure the integrity and the confidentiality of the information? Yes, the system encrypts all uploaded documents, using an asymmetric key as an encryption mechanism.
 
 Which file types does the system support? The supported file types depend on the type of submission you want to make. The allowed file types are specified within the system requirements linked to the procedure in question.
 
 Can I view and edit my draft submission? Until the deadline for the submission has been reached, submissions in the draft status can be edited, viewed and deleted.
 
 In the submission report, under the name of our entity, "Legal form: UNKNOWN" is displayed while in the system, our legal form was correctly displayed. Is this a problem for the submission? No, it is just a display issue. This is not blocking for you: you can submit.
 
 I sent my submission on time and a few days later, I received an automatic email informing me that the deadline for the reception of submissions had been reached. Does this mean that my submission was not correctly sent? No, this is an auto-generated notification sent when the time limit of receipt defined for the call for tenders has been reached. Until then, you had the possibility of withdrawing your submission.
 
 In summary, this is a call for tenders by the European Commission for the provision of psychological services to its staff located in various locations, including Brussels, Luxembourg, Ispra, Seville, Petten, Karlsruhe, and Geel. The tender is divided into seven lots, each corresponding to a specific location. Interested parties can submit tenders electronically for one or more of these lots. The contract will be awarded based on the lowest price, and the maximum duration is 48 months. The deadline for submitting tenders is December 16, 2025. The eSubmission system is used for electronic submissions, and a PIC Personal Identification Code is mandatory for tenderers. Several documents, including the invitation to tender, tender specifications, and financial offer forms, are available for download. The call aims to ensure the well-being of the European Commission staff by providing access to professional psychological support services.

Eligible Applicant Types: The content does not explicitly state the eligible applicant types. However, based on the nature of the tender, it is likely that eligible applicants include service providers, companies, or individuals with expertise in psychology and related fields. Subcontractors are also mentioned, suggesting that entities can collaborate.

Funding Type: Procurement. This is a call for tenders, indicating a procurement process where the European Commission is seeking to purchase services.

Consortium Requirement: The call mentions subcontractors, suggesting that while single applicants are possible, consortia or entities involving subcontractors are also permissible. Therefore, either a single applicant or a consortium could be considered.

Beneficiary Scope (Geographic Eligibility): The call specifies that the services are required in Brussels (BE), Luxembourg (LU), Ispra (IT), Seville (ES), Petten (NL), Karlsruhe (DE), and Geel (BE). This suggests that the geographic eligibility is primarily focused on entities that can provide services in these locations. It is likely open to entities within the EU, and possibly EEA, but this is not explicitly stated.

Target Sector: Health. Specifically, the call targets the provision of psychological services.

Mentioned Countries: Belgium, Luxembourg, Italy, Spain, Netherlands, Germany.

Project Stage: The project stage is for the provision of operational services, specifically psychological services. This implies a need for established practices and professionals in the field.

Funding Amount: The estimated total value is not specified in the provided text.

Application Type: Open call. The procedure type is described as an open procedure, indicating an open call for tenders.

Nature of Support: Non-monetary services. The beneficiaries will receive service contracts for the provision of psychological services.

Application Stages: The number of application stages is not explicitly mentioned, but it involves at least one stage of submitting a tender, followed by evaluation and selection. The FAQ section suggests that there are steps related to electronic submission and validation.

Success Rates: The success rates are not mentioned in the provided text.

Co-funding Requirement: The need for co-funding is not mentioned in the provided text.

Summary:

This is a call for tenders (EC-HR/2025/OP/0338) issued by the European Commission, specifically DG HR Human Resources and Security, for the provision of psychological services to its staff. The Commission is responsible for the health policy of its staff in various locations, including Brussels, Luxembourg, Ispra, and the Joint Research Centre sites in Seville, Petten, Karlsruhe, and Geel. The call is divided into seven lots, each corresponding to a specific location: Brussels, Luxembourg, Ispra, Seville, Petten, Karlsruhe, and Geel. The contract's nature is for services, with a maximum duration of 48 months. The award method is based on the lowest price. The submission method is electronic, and the deadline for receipt of tenders is December 16, 2025, at 14:00 Europe/Brussels time. The contracting authority will not reply to questions submitted after December 8, 2025, at 07:00 Europe/Brussels time. Tenderers must submit their proposals electronically and adhere to specific technical requirements for file sizes and naming conventions. A Personal Identification Code (PIC) is mandatory for participation. The system supports all 24 official EU languages and uses encryption to ensure the integrity and confidentiality of the information. The maximum number of documents that can be uploaded per tender is 200, and attachments should be less than 50 MB in size. The call is structured as a framework agreement without reopening of competition.