Provision of ICT services: ICT Helpdesk, Web Hosting and Web Developments and Maintenance

The European Agency for Safety and Health at Work (EU-OSHA) is seeking tenders for the provision of ICT services under the reference OSHA/2025/OP/0005. This tender consists of three distinct lots focusing on different services:

Lot 1 involves ICT Helpdesk services with an estimated value of €220,000, aimed at providing daily technical support for EU-OSHA’s operational needs, including scalability during specific events. This contract has a maximum duration of 48 months and follows a best price-quality ratio for the award method.

Lot 2 entails web hosting services valued at approximately €1,400,000, which will include hosting for EU-OSHA’s websites and applications, allowing for adjustment of hosted services over time. The contract duration for this lot can reach up to 84 months, also applying a best price-quality ratio in awarding.

Lot 3 covers the development and maintenance of web and ICT applications, with an estimated value of €3,000,000. This service aims to provide comprehensive lifecycle support, including both existing and newly developed solutions. The maximum contract duration is 48 months, utilizing the same award criteria.

The total estimated value for the entire tender is €4,620,000. The tender is classified as an open procedure and requires electronic submissions, which must be completed by September 15, 2025, at 15:00 Europe/Madrid. Specific documents for the tender can be downloaded, including the invitation to tender, tender specifications, and draft framework contracts.

Organizations eligible to participate include economic operators capable of delivering the required ICT services, with no explicit restrictions noted on types of organizations, meaning both SMEs and larger enterprises can apply. There is no requirement for a consortium, allowing single applicants to submit bids. Geographic eligibility is likely aligned with EU and EEA countries, reflecting standard EU procurement practices.

The acquisition will be funded as a procurement contract, implying that the EU will cover the full costs for the services provided. The selection process does not disclose specific success rates and no co-funding is required from the applicants.

Overall, this opportunity is aimed at enhancing the operational infrastructure of EU-OSHA through reliable ICT services, supporting compliance with regulatory demands and technological advances within its frameworks.

The European Agency for Safety and Health at Work (EU-OSHA) has published a call for tenders, OSHA/2025/OP/0005, for the provision of ICT services. The procedure is an open procedure and submissions must be sent exclusively via electronic submission. The TED reference is 133/2025 462213-2025. The estimated total value of the tender is 4,620,000 EUR. The TED publication date is 15/07/2025.

The tender is divided into three lots:

Lot 1: ICT Helpdesk services. The objective of this lot is to provide a reliable ICT Helpdesk service to meet EU-OSHA’s operational needs, including daily ICT support and the flexibility to scale up services for specific situations such as workstation migrations or special events. The nature of the contract is for services, with a maximum contract duration of 48 months. The award method is best price-quality ratio. The estimated value of this lot is 220,000 EUR. This is a framework agreement without reopening of competition. The main classification (CPV) code is 72000000 - IT services: consulting, software development, Internet and support.

Lot 2: Web hosting services. The selected contractor shall provide hosting services (including both staging and production sites) for EU-OSHA hosted websites and web applications. Websites and web applications could be added or removed during the validity of the contract (we estimate that each year 1 new application could be added and 1 could be removed). The nature of the contract is for services, with a maximum contract duration of 84 months. The award method is best price-quality ratio. The estimated value of this lot is 1,400,000 EUR. This is a framework agreement without reopening of competition. The main classification (CPV) code is 72000000 - IT services: consulting, software development, Internet and support.

Lot 3: Development and maintenance of web and ICT applications. This lot aims to find a contractor to provide comprehensive support throughout the entire lifecycle of EU-OSHA’s web and ICT products, covering both existing and newly developed solutions. The contractor will be responsible for development, maintenance, and user onboarding services for the duration of the contract. The nature of the contract is for services, with a maximum contract duration of 48 months. The award method is best price-quality ratio. The estimated value of this lot is 3,000,000 EUR. This is a framework agreement without reopening of competition. The main classification (CPV) code is 72000000 - IT services: consulting, software development, Internet and support.

Key milestones for all lots:

TED publication date: 15/07/2025
Date and time of public opening: 16/09/2025 15:00 Europe/Madrid
Deadline for receipt of tenders: 15/09/2025 15:00 Europe/Madrid
Contracting authority is not bound to reply to questions submitted after: 05/09/2025 05:00 Europe/Madrid

The following documents are available for download:

EN1.0 Invitation to tender OSHA2025OP0005Invitation letter, published on 15/07/2025, Version 1, no translations available, applies to all lots.
EN2.0 Tender specifications OSHA2025OP0005Tender specifications, published on 15/07/2025, Version 1, no translations available, applies to all lots.
EN2.1 Annex I Editable annexes OSHA2025OP0005Tender specifications, published on 15/07/2025, Version 1, no translations available, applies to all lots.
ENII Draft Framework contract 2025OP0005Draft contract, published on 15/07/2025, Version 1, no translations available, applies to all lots.

Submissions must be sent exclusively at the address for submission given below. The submission method is electronic.

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In summary, EU-OSHA is seeking tenders for a framework contract to provide ICT services, encompassing helpdesk support, web hosting, and the development and maintenance of web and ICT applications. The tender is divided into three distinct lots, each addressing a specific area of ICT service provision. Companies can bid for one or more lots, depending on their expertise and capabilities. The overall aim is to ensure EU-OSHA has reliable and efficient ICT support to meet its operational needs, maintain its online presence, and develop and maintain its web-based tools and applications. The tender emphasizes compliance with regulations, technological advancement, and cost-effectiveness. The deadline for submitting tenders is September 15, 2025.

Eligible Applicant Types: The opportunity is open to tenderers capable of providing ICT services. The specific types of organizations eligible are not explicitly stated, but it is implied that any entity with the capacity to deliver the required services (ICT Helpdesk, web hosting, and web development/maintenance) can apply. This likely includes companies (SMEs and large enterprises), specialized IT service providers, and potentially research institutions with relevant expertise.

Funding Type: Procurement. This is a call for tenders, indicating that the funding type is procurement, where the contracting authority (EU-OSHA) is purchasing services from the selected tenderer(s).

Consortium Requirement: The content mentions that a Personal Identification Code (PIC) is mandatory to participate in a call for tenders as a sole candidate/tenderer or as a member of a group (consortium). Therefore, either a single applicant or a consortium of multiple applicants is acceptable.

Beneficiary Scope (Geographic Eligibility): The geographic eligibility is not explicitly stated. However, given that it is an EU funding opportunity from the European Agency for Safety and Health at Work (EU-OSHA), it is highly likely that the primary target is EU and EEA countries. The specific tender documents should be consulted to confirm any geographic restrictions or preferences.

Target Sector: ICT (Information and Communication Technology). The tender specifically targets ICT services, including IT consulting, software development, Internet and support services, web hosting, and the development and maintenance of web and ICT applications.

Mentioned Countries: No specific countries are mentioned. The relevant region is the EU, given the lead contracting authority is the European Agency for Safety and Health at Work (EU-OSHA).

Project Stage: The project stage is focused on service provision, encompassing existing services, maintenance, development, and support. This suggests a focus on operational services rather than early-stage research or development.

Funding Amount: The estimated total value of the procedure is 4,620,000 EUR. The estimated values for each lot are:
Lot 1 (ICT Helpdesk services): 220,000 EUR
Lot 2 (Web hosting services): 1,400,000 EUR
Lot 3 (Development and maintenance of web and ICT applications): 3,000,000 EUR

Application Type: Open call. The procedure type is explicitly stated as an "Open procedure," meaning it is an open call for tenders.

Nature of Support: The beneficiaries will receive money in exchange for services. The selected tenderers will be awarded a service contract in return for providing the ICT services outlined in the tender specifications.

Application Stages: The number of application stages is not explicitly detailed, but it involves at least one stage of submitting a tender. The evaluation process likely involves multiple stages internally for the contracting authority to assess the tenders based on the award method (best price-quality ratio).

Success Rates: The success rates are not mentioned in the provided text.

Co-funding Requirement: The co-funding requirement is not explicitly mentioned. Typically, procurement contracts do not require co-funding, as the contracting authority is purchasing services at full cost.

Summary:

This is a call for tenders (OSHA/2025/OP/0005) issued by the European Agency for Safety and Health at Work (EU-OSHA) for the provision of ICT services. The tender is divided into three lots: ICT Helpdesk services, web hosting services, and development and maintenance of web and ICT applications. The estimated total value of the tender is 4,620,000 EUR. The procedure is an open call, meaning any organization capable of providing the required services can submit a tender. The submission method is electronic, and the deadline for receipt of tenders is 15/09/2025 at 15:00 Europe/Madrid. The contract duration varies by lot, with ICT Helpdesk and Development/Maintenance services having a maximum duration of 48 months, and Web Hosting services having a maximum duration of 84 months. The award method is based on the best price-quality ratio. Tenderers must register for a Participant Identification Code (PIC) to participate, and submissions must adhere to the eSubmission system requirements, including file size limits (under 50 MB per file) and naming conventions. The eSubmission system supports 24 official EU languages and encrypts all uploaded documents. The overall objective is to ensure compliance with regulatory requirements, technological advancements, and efficiency improvements in EU-OSHA's ICT operations.