Product integration, customization, design, maintenance, evaluation and quality control services

The European Parliament has issued a call for tenders (EP-ITEC/LUX/2025/OP/0002) seeking IT services for product integration, customization, design, maintenance, evaluation, and quality control of software and hardware products. This initiative falls under the ITEC Directorate-General for Innovation and Technological Support.

Eligible applicant types are not explicitly stated, but the opportunity is likely open to large enterprises, SMEs, and consulting firms, as indicated by the absence of restrictions in the tender documents. The procurement is structured as a framework contract for services with an initial duration of 24 months, with the possibility of renewal up to a total of 60 months.

The funding type for this tender is classified as procurement, as it involves contracts rather than grants or loans. A consortium is not explicitly required; single applicants are acceptable, and documentation allows for the inclusion of subcontractors. The geographic eligibility primarily covers entities within the EU and possibly the EEA, adhering to standard EU procurement rules.

The target sector for this procurement is Information and Communication Technology (ICT) services, reflected by the CPV code 72000000. The specific focus is on enhancing corporate productivity through software and hardware integration and maintenance. No specific countries are mentioned beyond the context of the contracting authority, which is based in Luxembourg.

The project stage for this initiative pertains to the commercialization and maintenance of existing products, as it encompasses ongoing operational support rather than new research or ideation. Funding amounts are not disclosed in the tender documents.

The application process is an open call requiring electronic submission, with a deadline set for August 19, 2025. Evaluation of tenders will prioritize the best price-quality ratio. The tender documents will be available online, including specifications and execution forms, and submissions must meet certain size and formatting criteria.

The nature of support provided to successful applicants is monetary, representing payment for services delivered under the contract. The process consists of a single application stage, and there is no co-funding requirement specified.

In summary, this is a comprehensive procurement opportunity aimed at acquiring IT services to support various corporate processes. Interested parties are encouraged to submit their tenders electronically by the specified deadline, and further information can be found in the detailed tender documents available through the European Commission's funding portal.

The European Parliament, ITEC Directorate-General for Innovation and Technological Support is the lead contracting authority for the call for tenders EP-ITEC/LUX/2025/OP/0002. The TED reference is 123/2025 425354-2025. This is an open procedure with electronic submission. The TED publication date is 01/07/2025. The deadline for receipt of tenders is 19/08/2025 16:00 Europe/Luxembourg. The date and time of public opening is 21/08/2025 10:00 Europe/Luxembourg. The contracting authority is not bound to reply to questions submitted after 11/08/2025 05:00 Europe/Luxembourg. The maximum contract duration is 60 months. The award method is best price-quality ratio. This is a framework agreement without reopening of competition.

The framework contract covers the provision of services for the integration, customization, design, maintenance, evaluation and quality control of software and hardware products in the corporate domain, such as business process automation and any other domain where such a software or hardware product (commercial off-the-shelf or open source market solutions) may bring added-value and/or productivity improvements. This covers products and services that could be operated either on premises (data centers, end-user equipment, etc.) or in the cloud or in hybrid cloud/on premise configurations. The main classification (CPV) is 72000000 IT services: consulting, software development, Internet and support. The nature of the contract is services.

The following documents are available for download:
ENEN-01 ITS25-PRODINT Invitation to tenderInvitation letterPublished on 01/07/2025Version 1 No translations available
ENEN-02 ITS25 - PRODINT - Tender SpecificationsTender specificationsPublished on 01/07/2025Version 1 No translations available
ENEN-02A01 ITS25-PRODINT - Annex I to Tender Specifications - Technical specificationsTechnical specificationsPublished on 01/07/2025Version 1 No translations available
ENEN-02A01A ITS25-PRODINT - Part A to the Technical Specifications - Specification of servicesTechnical specificationsPublished on 01/07/2025Version 1 No translations available
ENEN-02A01B ITS25-PRODINT - Part B to the Technical Specifications - ProfilesTechnical specificationsPublished on 01/07/2025Version 1 No translations available
ENEN-02A01C ITS25-PRODINT - Part C to Technical Specifications - Technical evaluation questionnaireTechnical specificationsPublished on 01/07/2025Version 1 No translations available
ENEN-02A01D Part D to Technical Specifications-Service RequirementsTechnical specificationsPublished on 01/07/2025Version 1 No translations available
ENEN-02A01DF01 - Contract Execution Form 1-RFOTechnical specificationsPublished on 01/07/2025Version 1 No translations available
ENEN-02A01DF02 - Contract Execution Form 2-List of subcontractorsTechnical specificationsPublished on 01/07/2025Version 1 No translations available
ENEN-02A01DF03 - Contract Execution Form 3-FP DELIVERY NOTETechnical specificationsPublished on 01/07/2025Version 1 No translations available

Submissions must be sent exclusively at the address for submission given below, using the electronic submission method.

FAQ regarding the eSubmission system:
How to proceed if the system is slow or doesn’t work while uploading/downloading documents? Please make sure you use the latest versions of Google Chrome or Mozilla Firefox. If the issue persists, try the following steps: 1. Clear the cache and cookies on the Internet browser.
Which Internet browsers does eSubmission support? Please use the latest versions of Google Chrome or Mozilla Firefox. For the most up-to-date technical recommendations, click on the link System Requirements. You can access this link.
Is it possible to view the details of the submission after the deadline? The content of the submission is not accessible after submitting the tender as the system encrypts all attachments upon upload. Thus, the system will not allow decryption after the upload.
Where can I find my submissions in Manage My Area, in the Funding & Tenders portal? Depending on the type or step of procedure, you can find the submissions in one of these sections: In ‘My Submission(s)’: tenders in response to open calls for tenders, requests to.
Which size should attachments have? For attaching files to your tender submission, eSubmission accepts files that are less than 50 MB in size. Any larger sizes will not be accepted by the system.
How should I name attachments in eSubmission? In eSubmission, you must name the attachments for your tender draft following the System Requirements. With regards to all attachment names, please see the following conditions: The.
Can I submit a video in eSubmission? Which formats are supported? You can check the System Requirements of eSubmission.
I received an invitation from the F&T Portal but cannot view the procurement documents. Invited candidates can only see the procurement documents after having selected an organisation. Go to F&T Portal, “My Invitations”. Click on “Select Organisation” from the “Action”.
Do I need to validate my PIC in order to submit a tender in eSubmission? The Personal Identification Code (PIC) is mandatory to participate in a call for tenders as a sole candidate/tenderer or as a member of a group (consortium). For subcontractors PIC is.
I have an issue uploading a file in eSubmission and it’s giving me an error. What do I do? When uploading a file in eSubmission, you must first make sure it follows the technical requirements of the system, which are as shown below. A) For procurement procedures: B) For req.
How many attachments can I upload per submission? The maximum number of documents the system will allow you to upload per tender is 200 files. You are able to check the eSubmission System Requirements in the documentation by clicking.
Why do tenderers need a PIC? It is mandatory to register for a PIC if you intend to submit a tender or a request to participate. Only one PIC per organisation must be used. Therefore, if your organisation already.
How do I register my organisation and get a Participant Identification Code (PIC)? First, check if the organisation is already registered using the Search PIC tool under 'How to Participate' > Participant Register. If your organisation is a bigger.
What is the validity period of a PIC? A PIC is unique and its validity is not limited in time.
How many languages does the system support? The system is multilingual and supports all 24 official EU languages.
Which is the character set encoding in the system? The character set encoding is UTF-8.
Does the system use encryption to ensure the integrity and the confidentiality of the information? Yes, the system encrypts all uploaded documents, using an asymmetric key as an encryption mechanism.
Which file types does the system support? The supported file types depend on the type of submission you want to make. The allowed file types are specified within the system requirements linked to the procedure in question. M.
Can I view and edit my draft submission? Until the deadline for the submission has been reached, submissions in the draft status can be edited, viewed and deleted.
In the submission report, under the name of our entity, "Legal form: UNKNOWN" is displayed while in the system, our legal form was correctly displayed. Is this a problem for the submission? No, it is just a display issue. This is not blocking for you: you can submit.
I sent my submission on time and a few days later, I received an automatic email informing me that the deadline for the reception of submissions had been reached. Does this mean that my submission was not correctly sent? No, this is an auto-generated notification sent when the time limit of receipt defined for the call for tenders has been reached. Until then, you had the possibility of withdrawing.

In summary, this is a call for tenders by the European Parliament for IT services related to the integration, customization, design, maintenance, evaluation, and quality control of software and hardware products. The contract is a framework agreement with a maximum duration of 60 months, and the award will be based on the best price-quality ratio. The tender documents, including technical specifications and submission forms, are available for download. Submissions must be made electronically, and a PIC (Participant Identification Code) is mandatory for participation. The eSubmission system supports various file types and uses encryption to ensure data integrity and confidentiality. The deadline for submitting tenders is August 19, 2025.

Eligible Applicant Types: The eligible applicant types are not explicitly stated, but based on the nature of the tender, it is likely open to companies or organizations capable of providing IT services, including product integration, customization, design, maintenance, evaluation, and quality control of software and hardware products. This could include SMEs, large enterprises, consulting firms, and other entities with relevant expertise.

Funding Type: Procurement. This is a call for tenders, indicating a procurement process where the European Parliament seeks to purchase services.

Consortium Requirement: The tender documents include a "Contract Execution Form 2-List of subcontractors," suggesting that both single applicants and consortia (or applicants intending to use subcontractors) are eligible.

Beneficiary Scope (Geographic Eligibility): The geographic eligibility is not explicitly stated, but given that it is a tender from the European Parliament, it is likely open to entities within the EU and potentially the EEA, and possibly other countries depending on specific agreements.

Target Sector: ICT (Information and Communication Technology). The tender targets IT services, including consulting, software development, Internet, and support, specifically related to the integration, customization, design, maintenance, evaluation, and quality control of software and hardware products. It also mentions business process automation.

Mentioned Countries: Luxembourg is mentioned as the location for the date and time of the public opening (Europe/Luxembourg).

Project Stage: The project stage is for the provision of services, implying that the solutions and products are already developed and require integration, customization, maintenance, and quality control.

Funding Amount: The estimated total value is not specified in the provided text.

Application Type: Open call. The procedure type is described as an "Open procedure," indicating an open call for tenders.

Nature of Support: Non-monetary services. The beneficiaries will receive service contracts in exchange for providing IT services.

Application Stages: The number of application stages is not explicitly stated, but it would typically involve at least two stages: submission of the tender and evaluation of the tender.

Success Rates: The success rates are not mentioned in the provided text.

Co-funding Requirement: The co-funding requirement is not mentioned in the provided text.

Summary:

This is a call for tenders (EP-ITEC/LUX/2025/OP/0002) issued by the European Parliament, specifically the ITEC Directorate-General for Innovation and Technological Support. The tender seeks to establish a framework contract for the provision of IT services. These services encompass the integration, customization, design, maintenance, evaluation, and quality control of software and hardware products within the corporate domain. This includes areas like business process automation and other applications where software or hardware products (both commercial off-the-shelf and open-source solutions) can enhance value and productivity. The services can be delivered on-premises (data centers, end-user equipment) or in the cloud, or in hybrid cloud/on-premise configurations.

The procedure is an open call, meaning any eligible organization can submit a tender. The deadline for submitting tenders is August 19, 2025, at 16:00 Europe/Luxembourg time. The public opening of the tenders will occur on August 21, 2025, at 10:00 Europe/Luxembourg time. The maximum duration of the contract is 60 months. The award method will be based on the best price-quality ratio. The contract will be a framework agreement without reopening of competition.

Interested parties must submit their tenders electronically. A Participant Identification Code (PIC) is mandatory for participation. The tender documentation includes an invitation letter, tender specifications, technical specifications, and various contract execution forms. The system supports multiple languages, including all 24 official EU languages, and uses encryption to ensure the integrity and confidentiality of the information. The maximum size for attachments is 50 MB, and the maximum number of documents that can be uploaded per tender is 200.