EMSA Identity Management System IT Services

The European Maritime Safety Agency (EMSA) is issuing a call for tenders under reference EMSA/2025/OP/0007 for the development, maintenance, enhancement, and support of its Identity Management System. The estimated total value of the contract is 500,000 EUR, with a maximum duration of 48 months.

Eligible applicants include large enterprises and IT service providers capable of meeting the technical requirements, as the tender is not suitable for small and medium-sized enterprises (SMEs). The procurement type is classified as a public contract for services, not a grant.

There are no explicit consortium requirements mentioned, implying that a single applicant is sufficient for submission. The geographic eligibility is likely limited to EU and EEA entities, given that the contracting authority is an EU agency. The target sector is identified as Information and Communication Technology, focusing on IT services related to identity and access management.

The application type is an open call with electronic submission required by the submission deadline of September 5, 2025, at 16:00 CET. Proposals will be evaluated based on a weighted criterion of 70% for quality and 30% for price.

Key milestones include the public opening of tenders on September 9, 2025, at 10:30 CET. The supporting documents for the tender can be accessed online, including an invitation to tender, tenderer checklist, and specifications. A Personal Identification Code (PIC) is mandatory for participation, and the maximum number of documents per tender submission is outlined along with technical requirements for the eSubmission system.

Overall, this opportunity emphasizes the need for specialized IT infrastructure capabilities and aims to enhance EMSA's operational efficiency through robust identity management solutions.

The European Maritime Safety Agency (EMSA) has published a call for tenders, EMSA/2025/OP/0007, for the development, maintenance, enhancement, and support of operations for its Identity Management System (IdM). This is an open procedure with electronic submission. The estimated total value of the contract is 500,000 EUR. The TED publication reference is 138/2025 478758-2025. The main classification (CPV) code is 72000000, which covers IT services including consulting, software development, Internet, and support. The nature of the contract is for services, with a maximum duration of 48 months. The award method will be based on the best price-quality ratio. This is a framework agreement without reopening of competition.

Key milestones include a TED publication date of July 22, 2025, a public opening date and time of September 9, 2025, at 10:30 Europe/Lisbon, and a deadline for receipt of tenders on September 5, 2025, at 16:00 Europe/Lisbon. The contracting authority is not bound to reply to questions submitted after August 28, 2025, at 06:00 Europe/Lisbon.

The following documents are available for download:

ENB.01 Invitation to tender (request for offer), published on July 22, 2025, Version 1, no translations available.
ENA.01 Tenderer (Candidate) Checklist, published on July 22, 2025, Version 1, no translations available.
ENI.09 Framework contract (IT), draft contract, published on July 22, 2025, Version 1, no translations available.
ENI.10 General terms and conditions for information technology contracts, draft contract: general conditions, published on July 22, 2025, Version 1, no translations available.
ENI.56 FWC (IT) General terms and conditions Appendix A, draft contract: general conditions, published on July 22, 2025, Version 1, no translations available.
ENI.56 FWC (IT) General terms and conditions Appendix B, draft contract: general conditions, published on July 22, 2025, Version 1, no translations available.
ENI.56 FWC (IT) General terms and conditions Appendix D.pdf, draft contract: general conditions, published on July 22, 2025, Version 1, no translations available.
ENI.55 FWC (IT) Annexes I II and VIII - XIV, draft contract annex, published on July 22, 2025, Version 1, no translations available.
ENB.02 Tender Specifications, published on July 22, 2025, Version 1, no translations available.
ENAppendix TS.A – 2025OP0007 IdM-V3 High Level Approach, published on July 22, 2025, Version 1, no translations available.

Submissions must be sent exclusively via electronic submission.

Frequently Asked Questions (FAQ) related to the eSubmission system:

How to proceed if the system is slow or doesn’t work while uploading/downloading documents? Use the latest versions of Google Chrome or Mozilla Firefox. If the issue persists, clear the cache and cookies.
Which Internet browsers does eSubmission support? Use the latest versions of Google Chrome or Mozilla Firefox. Refer to the System Requirements link for the most up-to-date technical recommendations.
Is it possible to view the details of the submission after the deadline? No, the content of the submission is not accessible after submitting the tender because the system encrypts all attachments upon upload.
Where can I find my submissions in Manage My Area, in the Funding & Tenders portal? Submissions can be found in ‘My Submission(s)’: tenders in response to open calls for tenders, requests to participate in restricted calls, and ESPD requests.
Which size should attachments have? eSubmission accepts files that are less than 50 MB in size.
How should I name attachments in eSubmission? Follow the System Requirements for attachment names.
Can I submit a video in eSubmission? Which formats are supported? Check the System Requirements of eSubmission.
I received an invitation from the F&T Portal but cannot view the procurement documents. Select an organisation in the F&T Portal under “My Invitations”.
Do I need to validate my PIC in order to submit a tender in eSubmission? A Personal Identification Code (PIC) is mandatory for participation as a sole candidate/tenderer or as a member of a group (consortium).
I have an issue uploading a file in eSubmission and it’s giving me an error. What do I do? Ensure the file follows the technical requirements of the system.
How many attachments can I upload per submission? The system allows a maximum of 200 files per tender.
Why do tenderers need a PIC? It is mandatory to register for a PIC to submit a tender or a request to participate.
How do I register my organisation and get a Participant Identification Code (PIC)? Check if the organisation is already registered using the Search PIC tool under 'How to Participate' > Participant Register.
What is the validity period of a PIC? A PIC is unique and its validity is not limited in time.
How many languages does the system support? The system supports all 24 official EU languages.
Which is the character set encoding in the system? The character set encoding is UTF-8.
Does the system use encryption to ensure the integrity and the confidentiality of the information? Yes, the system encrypts all uploaded documents, using an asymmetric key as an encryption mechanism.
Which file types does the system support? The supported file types depend on the type of submission.
Can I view and edit my draft submission? Until the deadline, submissions in the draft status can be edited, viewed, and deleted.
In the submission report, under the name of our entity, "Legal form: UNKNOWN" is displayed while in the system, our legal form was correctly displayed. Is this a problem for the submission? No, it is just a display issue and not blocking for submission.
I sent my submission on time and a few days later, I received an automatic email informing me that the deadline for the reception of submissions had been reached. Does this mean that my submission was not correctly sent? No, this is an auto-generated notification.

In summary, this is a call for tenders by the European Maritime Safety Agency (EMSA) for IT services related to the development, maintenance, enhancement, and operational support of their Identity Management System. The tender is open to all eligible organizations and requires electronic submission of proposals. The contract is valued at 500,000 EUR and will be awarded based on the best price-quality ratio. The selected contractor will enter into a framework agreement for a duration of 48 months. Interested parties should carefully review the tender specifications and related documents, and ensure their submissions comply with all requirements, including technical specifications for the eSubmission system. A key requirement is obtaining a Participant Identification Code (PIC). The deadline for submitting tenders is September 5, 2025.

Eligible Applicant Types: The eligible applicant types are not explicitly stated, but based on the nature of the tender (IT services, consulting, software development), it is likely that eligible applicants include companies (SMEs and large enterprises), IT service providers, consulting firms, and potentially research institutions with relevant expertise. The tenderer checklist document (ENA.01) would likely provide more specific details on eligibility criteria.

Funding Type: The funding type is procurement, specifically a service contract. The call is an invitation to tender (request for offer) for IT services. The award method is best price-quality ratio.

Consortium Requirement: The text mentions that a Personal Identification Code (PIC) is mandatory to participate in a call for tenders as a sole candidate/tenderer or as a member of a group (consortium). This suggests that both single applicants and consortia are eligible to apply.

Beneficiary Scope (Geographic Eligibility): The geographic eligibility is not explicitly stated. However, given that it is an EU funding opportunity, it is highly likely that the eligibility extends to entities within the EU and potentially the EEA. Further details would be available in the official call documents.

Target Sector: The target sector is Information Technology (IT). Specifically, the tender focuses on IT services related to consulting, software development, Internet and support, and Identity Management (IdM).

Mentioned Countries: No specific countries are mentioned. The opportunity is from the European Maritime Safety Agency (EMSA), implying a focus on the EU.

Project Stage: The project stage encompasses development, maintenance, enhancement, and support to operations. This suggests that the project is beyond the initial idea or research phase and is focused on the implementation, improvement, and operational support of an existing Identity Management System.

Funding Amount: The estimated total value of the contract is 500,000 EUR.

Application Type: The application type is an open call for tenders. The submission method is electronic.

Nature of Support: The beneficiaries will receive money in exchange for providing IT services.

Application Stages: The number of application stages is not explicitly stated, but it would likely involve at least two stages: submission of the tender and evaluation of the tender.

Success Rates: The success rates are not mentioned in the provided text.

Co-funding Requirement: The co-funding requirement is not mentioned in the provided text.

Summary:

This is an invitation to tender (call for tenders) issued by the European Maritime Safety Agency (EMSA) for the "Development, Maintenance, Enhancement and Support to Operations of the Identity Management System". The procedure identifier is EMSA/2025/OP/0007. The estimated total value of the contract is 500,000 EUR. The TED reference is 138/2025 478758-2025.

The call is an open procedure, meaning any eligible organization can apply. The submission method is electronic, and the deadline for receipt of tenders is 05/09/2025 at 16:00 Europe/Lisbon time. The date and time of the public opening is 09/09/2025 at 10:30 Europe/Lisbon time. The contracting authority is not bound to reply to questions submitted after 28/08/2025 06:00 Europe/Lisbon time.

The contract's nature is for services, and the maximum contract duration is 48 months. The award method is based on the best price-quality ratio. The contract will be a framework agreement without reopening of competition.

The main classification (CPV) code is 72000000, which refers to IT services: consulting, software development, Internet and support.

To apply, tenderers must submit their proposals electronically through the designated eSubmission portal. A Personal Identification Code (PIC) is mandatory for participation, whether as a sole tenderer or as part of a consortium. The maximum number of documents that can be uploaded per tender is 200 files, and the maximum file size is 50 MB. The system supports all 24 official EU languages and uses UTF-8 character set encoding. The system encrypts all uploaded documents.

Several documents are available for download, including the invitation to tender, tenderer checklist, draft contract, general terms and conditions, tender specifications, and a high-level approach document for the Identity Management System (IdM-V3).