SPOC, IT RUN and IT Development, Managed and Corporate Services

This document outlines a tender opportunity from the European Food Safety Authority (EFSA), reference EFSA/2025/OP/0001, for IT and corporate managed services. The tender was published on July 23, 2025, and is open until October 30, 2025. It consists of four distinct lots:

Lot 1 focuses on IT RUN and Single Point of Contact (SPOC) managed services and consultancy, with an estimated budget of 38 million EUR. The lot is aimed at providing a central point for IT support and overseeing IT operations.

Lot 2 is dedicated to IT development services, particularly using Azure Databricks for agile sprint deliveries, with an estimated budget of 33 million EUR.

Lot 3 involves the provision of ancillary IT services and consultancy, with an estimated budget of 15 million EUR, emphasizing supplementary IT support.

Lot 4 addresses corporate managed services, including support for meetings, human resources (HR), site management, and other consultancy needs, with an estimated budget of 11 million EUR.

The total estimated value for this tender opportunity is 97 million EUR. Contracts are structured as framework agreements with varying durations: 72 months for Lots 1, 2, and 4, and 48 months for Lot 3. The awards will be based on the best price-quality ratio.

Eligible applicants include any legal entity capable of providing the required services, which can include companies, consulting firms, and service providers. While there are no specific geographic restrictions mentioned, it is implied that entities from EU member states, EEA countries, and potentially other countries may apply. Single entities can apply independently or as part of a consortium.

The submission process is electronic, and tenderers must have a Personal Identification Code (PIC) to participate. The application involves at least two stages: tender submission and potential clarification requests. The maximum allowed document size per submission is 50 MB, with up to 200 files permissible.

No specific information regarding success rates or co-funding requirements is provided. This tender aims to bolster EFSA’s IT infrastructure and corporate services through external expertise, and it is aligned with EU procurement rules, emphasizing a commitment to quality in service delivery.

This is an invitation to tender, reference EFSA/2025/OP/0001, published on 23/07/2025. The TED reference is 139/2025 481824-2025. It is an open procedure with electronic submission. The estimated total value is 97000000 EUR. The lead contracting authority is the European Food Safety Authority. The main classification (CPV) is 72000000 IT services: consulting, software development, Internet and support.

The call for tenders is divided into 4 lots:

Lot 1: IT RUN and SPOC Managed Services and Consultancy. This lot will provide a Single Point of Contact (SPOC), managed IT RUN services and technical consultancy. The nature of the contract is services. The maximum contract duration is 72 months. The award method is best price-quality ratio. The estimated value is 38000000 EUR. It is a framework agreement without reopening of competition.

Lot 2: IT Sprint Delivery. This lot will bring to EFSA IT Development services based on sprint deliveries in Azure databricks together with Lot 3 for the ancillary IT services and consultancy. The nature of the contract is services. The maximum contract duration is 72 months. The award method is best price-quality ratio. The estimated value is 33000000 EUR. It is a framework agreement without reopening of competition.

Lot 3: IT Ancillary Services. This lot will provide the ancillary IT services and consultancy. The nature of the contract is services. The maximum contract duration is 48 months. The award method is best price-quality ratio. The estimated value is 15000000 EUR. It is a framework agreement with reopening of competition.

Lot 4: Corporate Managed Services and Consultancy (Meetings, HR Training, site building and other corporate services). This lot will deliver Corporate Managed Services for meetings, HR, and Site management and consultancy related to these. The nature of the contract is services. The maximum contract duration is 72 months. The award method is best price-quality ratio. The estimated value is 11000000 EUR. It is a framework agreement without reopening of competition.

Lots 1, 2 and 4 will have a cascading mechanism whereas Lot 3 is run as a reopening of competition.

Milestones:

TED publication date: 23/07/2025
Date and time of public opening: 31/10/2025 14:30 Europe/Rome
Deadline for receipt of tenders: 30/10/2025 14:30 Europe/Rome
Contracting authority is not bound to reply to questions submitted after 22/10/2025 05:00 Europe/Rome

Documents available:

Invitation to tender Invitation letter, published on 23/07/2025, for all lots, version 1, no translations available.
Tender specifications, published on 23/07/2025, for all lots, version 1, no translations available.
Annex 2.1 Lot 2 Financial Offer Financial offer form, published on 23/07/2025, for Lot 2, version 1, no translations available.
Annex 1.1 Lot 1 Financial Offer Financial offer form, published on 23/07/2025, for Lot 1, version 1, no translations available.
Annex 3.1 Lot 3 Financial Offer Financial offer form, published on 23/07/2025, for Lot 3, version 1, no translations available.
Annex 4.1 Lot 4 Financial Offer Financial offer form, published on 23/07/2025, for Lot 4, version 1, no translations available.
Draft Contract, published on 23/07/2025, for all lots, version 1, no translations available.
Annex 2 Lot 2 Other invitation to tender document, published on 23/07/2025, for Lot 2, version 1, no translations available.
Annex 1 Lot 1 Other invitation to tender document, published on 23/07/2025, for Lot 1, version 1, no translations available.
Annex 3 Lot 3 Other invitation to tender document, published on 23/07/2025, for Lot 3, version 1, no translations available.

Submission terms:

Submissions must be sent exclusively at the address for submission given below. The submission method is electronic.

FAQ:

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This tender opportunity from the European Food Safety Authority (EFSA) is seeking service providers for a range of IT and corporate managed services. The tender is structured into four distinct lots, each addressing a specific area of EFSA's operational needs. Lot 1 focuses on IT RUN and SPOC managed services and consultancy, aiming to establish a single point of contact for IT support and to manage IT operations. Lot 2 is centered on IT development services, utilizing sprint methodologies within an Azure Databricks environment. Lot 3 covers ancillary IT services and consultancy, providing supplementary IT support. Finally, Lot 4 is dedicated to corporate managed services, including meeting support, HR services, site management, and related consultancy. The overall aim is to enhance EFSA's IT infrastructure and corporate operations through specialized external expertise. The total estimated value of this tender is 97 million EUR.

Eligible Applicant Types: The opportunity is open to any type of organization capable of providing the services described in the lots. This includes, but is not limited to, companies, consulting firms, and service providers. The requirement for a PIC (Personal Identification Code) suggests that any legal entity can apply.

Funding Type: Procurement, as indicated by the terms "call for tenders," "tender specifications," "financial offer," and "draft contract." The opportunity aims to establish framework agreements for services.

Consortium Requirement: Both single applicants and consortia are eligible. The documentation mentions that a PIC is mandatory for participation as a sole candidate/tenderer or as a member of a group (consortium).

Beneficiary Scope (Geographic Eligibility): The geographic eligibility is not explicitly stated, but given that it is an EU funding opportunity published on the EU Funding & Tenders Portal, it is highly likely that the opportunity is open to entities located in the EU and potentially EEA countries, and possibly other countries depending on specific agreements.

Target Sector: The primary target sector is ICT (Information and Communication Technology) and related services. This includes IT services, consulting, software development, Internet and support, HR, and site management. The call is divided into four lots:
Lot 1: IT RUN and SPOC Managed Services and Consultancy
Lot 2: IT Sprint Delivery (Azure databricks)
Lot 3: IT Ancillary Services
Lot 4: Corporate Managed Services and Consultancy (Meetings, HR Training, site building and other corporate services)

Mentioned Countries: No specific countries are mentioned. The opportunity is from the European Food Safety Authority (EFSA), suggesting a European scope.

Project Stage: The projects are expected to be at the service delivery stage, requiring established service providers capable of delivering IT and corporate managed services. The tender focuses on IT RUN services, IT development, and corporate managed services, indicating a need for mature and operational solutions.

Funding Amount: The estimated total value for all lots is 97,000,000 EUR. The estimated values for each lot are:
Lot 1: 38,000,000 EUR
Lot 2: 33,000,000 EUR
Lot 3: 15,000,000 EUR
Lot 4: 11,000,000 EUR

Application Type: Open call for tenders, with electronic submission.

Nature of Support: Beneficiaries will receive service contracts in exchange for providing the services outlined in their tender proposals. This is a procurement contract, not a grant.

Application Stages: The application process involves at least two stages: submission of the tender and potential Q&A. The cascading mechanism for Lots 1, 2, and 4 may imply further selection stages.

Success Rates: The success rates are not mentioned in the provided text.

Co-funding Requirement: Co-funding requirements are not mentioned in the provided text.

Summary:
This is a call for tenders by the European Food Safety Authority (EFSA) for IT and corporate managed services, with an estimated total value of 97,000,000 EUR. The call is divided into four lots: IT RUN and SPOC Managed Services and Consultancy, IT Sprint Delivery (Azure databricks), IT Ancillary Services, and Corporate Managed Services and Consultancy. The procedure type is an open procedure, and submissions must be electronic. The deadline for receipt of tenders is October 30, 2025. The lead contracting authority is the European Food Safety Authority. The contract duration is up to 72 months for Lots 1, 2, and 4, and 48 months for Lot 3. The award method is based on the best price-quality ratio. The call is open to any type of organization capable of providing the required services, either as a single applicant or as part of a consortium. A Personal Identification Code (PIC) is mandatory for participation. The system supports 24 official EU languages and uses encryption to ensure the integrity and confidentiality of the information. The maximum number of documents that can be uploaded per tender is 200, with a maximum file size of 50 MB per attachment.