Provision of Managed ICT Services to the European Environment Agency

The European Environment Agency (EEA) is inviting tenders for the provision of managed ICT services under the procurement ID EEA/2025/OP/0051. This open procedure requires electronic submission of proposals, with a deadline set for January 19, 2026, at 14:00 CET. The estimated total value of the service contract is €6,500,000, covering a range of IT service management consultancy needs for both internal and external operations.

The tender is specifically for entities capable of providing managed ICT services and is not seen as suitable for small and medium-sized enterprises (SMEs), based on the indicated complexity and scale. Larger enterprises and established consulting firms are expected to be the primary applicants. The nature of the funding is procurement, rather than a grant, and payment is contingent upon service delivery as outlined in the contract.

The contract is structured as a framework agreement valid for an initial period of 24 months, with the potential for additional extensions totaling up to 72 months. Proposals will be evaluated based on a combination of quality (70%) and price (30%), indicating a focus on technical capabilities.

Successful bidders will enter into a relationship where financial compensation is directly tied to the services rendered, with electronic payment systems in place to facilitate transaction processes. Applicants are required to have a Personal Identification Code (PIC) to submit proposals, which can accommodate single applicants or consortia.

The submission process involves a two-stage evaluation, first assessing the compliance and technical capabilities of tenderers, followed by evaluation against the award criteria. Key documents related to the tender have been made available for download, providing detailed information on submission requirements, evaluation criteria, and service specifications.

Interest in this tender should come from organizations experienced in providing comprehensive IT solutions to governmental entities, with a strong emphasis on delivering high-quality services in line with the EEA's operational needs. The deadlines and requirements highlight a structured approach aimed at achieving effective service delivery for the EEA's ICT needs.

The European Environment Agency (EEA) is launching an invitation to tender for the provision of managed ICT services. The procedure identifier is EEA/2025/OP/0051. This is an open procedure, and submissions must be sent electronically. The TED reference is 208/2025 714388-2025.

The contract involves consultancy services in the area of IT service management. The framework contract will cover the EEA's requirements for intramural and extramural services in the areas of ICT management that cannot be purchased under other framework contracts.

The estimated total value of this tender is 6,500,000 EUR. The TED publication date is 29/10/2025. The lead contracting authority is the European Environment Agency (EEA). The main classification (CPV) code is 72000000, which refers to IT services: consulting, software development, Internet, and support. The nature of the contract is for services, and the maximum contract duration is 48 months. The award method will be based on the best price-quality ratio. This is a framework agreement without the reopening of competition.

Key milestones include:
TED publication date: 29/10/2025
Date and time of public opening: 20/01/2026 10:00 Europe/Copenhagen
Deadline for receipt of tenders: 19/01/2026 14:00 Europe/Copenhagen
The contracting authority is not bound to reply to questions submitted after: 09/01/2026 07:00 Europe/Copenhagen

The following documents are available for download:
ENEN-Invitation to tender EEA2025OP0051 ICT Services Invitation letter, published on 29/10/2025, Version 1, No translations available.
ENEEA.DTL.25.010 Annex 5 to TS Checklist for eSubmission Information for candidates and tenderers, published on 29/10/2025, Version 1, No translations available.
ENEEA.DTL.25.010 Annex I Tender Specifications final Tender specifications, published on 29/10/2025, Version 1, No translations available.
ENEEA.DTL.25.010 Annex 1 to TS Financial offer template Financial offer form, published on 29/10/2025, Version 1, No translations available.
ENEEA.DTL.25.010 Annex 2 to TS Draft Framework service contract Draft contract, published on 29/10/2025, Version 1, No translations available.
ENEEA.DTL.25.010 Annex 3 to TS Overview of experience Other invitation to tender document, published on 29/10/2025, Version 1, No translations available.
ENEEA.DTL.25.010 Annex 4 to TS Travel reimbursement Other invitation to tender document, published on 29/10/2025, Version 1, No translations available.

Submissions must be sent exclusively via electronic submission.

Frequently Asked Questions (FAQ) related to the eSubmission system:
How to proceed if the system is slow or doesn’t work while uploading/downloading documents? Use the latest versions of Google Chrome or Mozilla Firefox. If the issue persists, clear the cache and cookies.
Which Internet browsers does eSubmission support? Use the latest versions of Google Chrome or Mozilla Firefox. Refer to the System Requirements link for the most up-to-date technical recommendations.
Is it possible to view the details of the submission after the deadline? No, the content of the submission is not accessible after submitting the tender, as the system encrypts all attachments upon upload.
Where can I find my submissions in Manage My Area, in the Funding & Tenders portal? Submissions can be found in ‘My Submission(s)’: tenders in response to open calls for tenders, requests to participate, etc.
Which size should attachments have? Attachments must be less than 50 MB in size.
How should I name attachments in eSubmission? Follow the System Requirements for attachment names.
Can I submit a video in eSubmission? Which formats are supported? Check the System Requirements of eSubmission.
I received an invitation from the F&T Portal but cannot view the procurement documents. Select an organisation in the F&T Portal under “My Invitations”.
Do I need to validate my PIC in order to submit a tender in eSubmission? Yes, the Personal Identification Code (PIC) is mandatory.
I have an issue uploading a file in eSubmission and it’s giving me an error. What do I do? Ensure the file follows the technical requirements of the system.
How many attachments can I upload per submission? The maximum number of documents is 200 files.
Why do tenderers need a PIC? It is mandatory to register for a PIC to submit a tender or a request to participate.
How do I register my organisation and get a Participant Identification Code (PIC)? Check if the organisation is already registered using the Search PIC tool under 'How to Participate' > Participant Register.
How many languages does the system support? The system supports all 24 official EU languages.
Which is the character set encoding in the system? The character set encoding is UTF-8.
Does the system use encryption to ensure the integrity and the confidentiality of the information? Yes, the system encrypts all uploaded documents using an asymmetric key.
Which file types does the system support? The supported file types depend on the type of submission. The allowed file types are specified within the system requirements.
Can I view and edit my draft submission? Until the deadline, submissions in draft status can be edited, viewed, and deleted.
In the submission report, under the name of our entity, "Legal form: UNKNOWN" is displayed while in the system, our legal form was correctly displayed. Is this a problem for the submission? No, it is just a display issue and is not blocking for submission.
I sent my submission on time and a few days later, I received an automatic email informing me that the deadline for the reception of submissions had been reached. Does this mean that my submission was not correctly sent? No, this is an auto-generated notification.

In summary, this is a call for tenders by the European Environment Agency (EEA) seeking consultancy services in IT service management. The goal is to establish a framework contract to cover the EEA's ICT service needs, both internal and external, that are not already covered by existing contracts. The tender is open to any organization that can provide these services, and the selection will be based on the best price-quality ratio. The tender documents provide detailed specifications of the services required, the evaluation criteria, and the submission process. Interested parties must submit their tenders electronically by the specified deadline, and they must adhere to the technical requirements of the eSubmission system. A Participant Identification Code (PIC) is mandatory for participation. The framework agreement will have a maximum duration of 48 months and an estimated total value of 6.5 million EUR.

Eligible Applicant Types: The eligible applicant types are not explicitly stated, but based on the nature of the tender (ICT services and consultancy), it is likely that eligible applicants include companies, SMEs, large enterprises, and potentially research institutes or other organizations with relevant expertise in IT service management, consulting, software development, internet and support.

Funding Type: This is a procurement opportunity, specifically a call for tenders. The financial mechanism is a service contract.

Consortium Requirement: The content mentions that a Personal Identification Code (PIC) is mandatory to participate in a call for tenders as a sole candidate/tenderer or as a member of a group (consortium). This suggests that both single applicants and consortia are eligible.

Beneficiary Scope (Geographic Eligibility): The geographic eligibility is not explicitly stated, but given that it is an EU funding opportunity, it is highly likely that entities from the EU and potentially EEA countries are eligible.

Target Sector: The target sector is ICT (Information and Communication Technology) services, specifically IT service management, consulting, software development, internet and support.

Mentioned Countries: No specific countries are mentioned. The relevant region is the EU and potentially the EEA.

Project Stage: The project stage is not explicitly mentioned, but it is implied that the applicants should be at a stage where they can provide consultancy services in the area of IT service management. This suggests a commercialization or service delivery stage.

Funding Amount: The estimated total value of the framework contract is 6,500,000 EUR.

Application Type: The application type is an open call for tenders.

Nature of Support: Beneficiaries will receive money in exchange for services rendered under the framework service contract.

Application Stages: The number of application stages is not explicitly mentioned, but the process involves at least one stage of submitting a tender. Further selection and negotiation stages may be involved.

Success Rates: The success rates are not mentioned in the provided text.

Co-funding Requirement: The co-funding requirement is not explicitly mentioned.

Summary:

This is a call for tenders (EEA/2025/OP/0051) issued by the European Environment Agency (EEA) for the provision of managed ICT services. The tender is open for submission electronically, and the deadline for receipt of tenders is January 19, 2026, at 14:00 Europe/Copenhagen time. The contract is for consultancy services in the area of IT service management, covering the EEA's requirements for both intramural and extramural ICT management services that are not covered by other framework contracts. The procedure type is an open procedure, and the estimated total value of the framework contract is 6,500,000 EUR. The contract duration is a maximum of 48 months. The award method is based on the best price-quality ratio, and the framework agreement is without reopening of competition. Tenderers must submit their proposals electronically through the eSubmission system, ensuring that attachments are less than 50 MB in size and named according to the system requirements. A Personal Identification Code (PIC) is mandatory for participation, whether as a sole candidate or as part of a consortium. The system supports all 24 official EU languages and uses encryption to ensure the integrity and confidentiality of information. The tender specifications and other relevant documents, including the invitation letter, checklist for eSubmission, financial offer template, draft framework service contract, overview of experience, and travel reimbursement details, are available for download.