National staff medical insurance for DG ECHO English speaking African offices

The European Commission, through DG ECHO, is issuing a call for tenders under reference number EC-ECHO/2025/OP/0008 for medical insurance services for national staff and their dependents in various English-speaking African countries. This tender is structured into eight distinct lots based on specific locations including Nairobi, Pretoria, Mogadishu, Port Sudan, Juba, Kampala, Addis Ababa, and Abuja/Maiduguri. The estimated total value of the procurement is €841,000, divided as follows: €343,000 for Nairobi, €41,000 for Pretoria, €68,000 for Mogadishu, €81,000 for Port Sudan, €131,000 for Juba, €34,000 for Kampala, €81,000 for Addis Ababa, and €62,000 for Abuja/Maiduguri.

Eligible applicants include insurance service providers, which can be small and medium-sized enterprises (SMEs), large businesses, or consortia. While no specific consortium requirement is outlined, both single applicants and consortia may apply. Geographic eligibility extends primarily to EU/EEA-based entities, although there may be broader eligibility for non-EU providers under EU external action rules.

The nature of the tender is a public procurement contract for services and will follow an open call format requiring electronic submission through the Funding and Tenders Portal. The submission deadline is August 1, 2025, at 16:00 Europe/Brussels time, with a public opening of tenders scheduled for August 4, 2025. The contracting authority will not respond to inquiries submitted after July 24, 2025.

The selection process will apply the best price-quality ratio criterion, giving a weighting of 60% to quality and 40% to price. Contracts awarded will have a maximum duration of 48 months and will offer monetary compensation for services rendered.

The documents available for download include the invitation letter, tender specifications, a declaration of honor, financial tender form, technical model, simplified balance sheet, and a draft contract, all published on June 17, 2025. Participation requires a mandatory Participant Identification Code (PIC), and the submission system supports all 24 official EU languages and specific technical requirements for electronic documents.

In summary, the call for tenders seeks qualified medical insurance providers to deliver comprehensive coverage for staff operating in multiple locations across Africa, emphasizing the need for quality service to meet the requirements of DG ECHO.

This is a call for tenders, reference number EC-ECHO/2025/OP/0008, published on 17/06/2025. The European Commission, DG ECHO is seeking a medical insurance service provider for national staff and their dependents in English-speaking African countries. The procedure type is open, and submissions must be electronic. The estimated total value of the tender is 841000 EUR. The deadline for receipt of tenders is 01/08/2025 at 16:00 Europe/Brussels time. The contracting authority is not bound to reply to questions submitted after 24/07/2025 at 05:00 Europe/Brussels. The date and time of public opening is 04/08/2025 10:30 Europe/Brussels. The main classification (CPV) code is 66512000 - Accident and health insurance services. The award method is best price-quality ratio. The maximum contract duration is 48 months.

The tender is divided into eight lots:

Lot 1: National staff medical insurance for DG ECHO Nairobi office. Estimated value: 343000 EUR.
Lot 2: National staff medical insurance for DG ECHO Pretoria office. Estimated value: 41000 EUR.
Lot 3: National staff medical insurance for DG ECHO Mogadishu office. Estimated value: 68000 EUR.
Lot 4: National staff medical insurance for DG ECHO Port Sudan office. Estimated value: 81000 EUR.
Lot 5: National staff medical insurance for DG ECHO Juba office. Estimated value: 131000 EUR.
Lot 6: National staff medical insurance for DG ECHO Kampala office. Estimated value: 34000 EUR.
Lot 7: National staff medical insurance for DG ECHO Addis Ababa office. Estimated value: 81000 EUR.
Lot 8: National staff medical insurance for DG ECHO Abuja and Maiduguri offices. Estimated value: 62000 EUR.

The following documents are available for download:

EN1. Invitation to tender Invitation letter, published on 17/06/2025, Version 1, for all lots, no translations available.
EN2. Annex I to ITT - TENDER SPECIFICATIONS Tender specifications - adm. part, published on 17/06/2025, Version 1, for all lots, no translations available.
EN3. Annex 2 to TS declaration-of-honour-tenders Medical insurance for African offices EC-ECHO2025OP0008 Tender specifications - adm. part, published on 17/06/2025, Version 1, for all lots, no translations available.
EN4. Annex 6 to TS - Financial tender form Tender specifications - adm. part, published on 17/06/2025, Version 1, for all lots, no translations available.
EN5. Annex 7 to TS - Technical model Tender specifications - adm. part, published on 17/06/2025, Version 1, for all lots, no translations available.
EN6. Annex 8 to TS - Simplified balance sheet Other invitation to tender document, published on 17/06/2025, Version 1, for all lots, no translations available.
EN7. Annex II to ITT - draft contrat-direct-service Draft contract, published on 17/06/2025, Version 1, for all lots, no translations available.

Submissions must be sent exclusively at the address for submission provided electronically.

FAQ's:

How to proceed if the system is slow or doesn’t work while uploading/downloading documents? Use the latest versions of Google Chrome or Mozilla Firefox. If the issue persists, clear the cache and cookies on the Internet browser. Published on 13/02/2025 20:52.
Which Internet browsers does eSubmission support? Use the latest versions of Google Chrome or Mozilla Firefox. For the most up-to-date technical recommendations, click on the link System Requirements. Published on 13/02/2025 20:52.
Is it possible to view the details of the submission after the deadline? No, the content of the submission is not accessible after submitting the tender as the system encrypts all attachments upon upload. Published on 13/02/2025 20:50.
Where can I find my submissions in Manage My Area, in the Funding & Tenders portal? Submissions can be found in ‘My Submission(s)’: tenders in response to open calls for tenders, requests to participate. Published on 17/10/2024 20:40.
Which size should attachments have? eSubmission accepts files that are less than 50 MB in size. Published on 17/10/2024 20:36.
How should I name attachments in eSubmission? Follow the System Requirements. See the following conditions: The attachment name must be indicative of the content of the attachment, attachment names must be unique within the submission, attachment names must not exceed 50 characters, attachment names must only contain alphanumeric characters, numbers, underscores, and periods. Published on 03/10/2024 16:39.
Can I submit a video in eSubmission? Which formats are supported? Check the System Requirements of eSubmission. Published on 03/10/2024 16:37.
I received an invitation from the F&T Portal but cannot view the procurement documents. Invited candidates can only see the procurement documents after having selected an organisation. Go to F&T Portal, “My Invitations”. Click on “Select Organisation” from the “Action” column. Published on 03/10/2024 16:37.
Do I need to validate my PIC in order to submit a tender in eSubmission? The Personal Identification Code (PIC) is mandatory to participate in a call for tenders as a sole candidate/tenderer or as a member of a group (consortium). For subcontractors PIC is not mandatory. Published on 03/10/2024 16:36.
I have an issue uploading a file in eSubmission and it’s giving me an error. What do I do? Make sure it follows the technical requirements of the system. Published on 03/10/2024 16:36.
How many attachments can I upload per submission? The maximum number of documents the system will allow you to upload per tender is 200 files. Published on 03/10/2024 16:35.
Why do tenderers need a PIC? It is mandatory to register for a PIC if you intend to submit a tender or a request to participate. Only one PIC per organisation must be used. Published on 23/04/2024 17:14.
How do I register my organisation and get a Participant Identification Code (PIC)? Check if the organisation is already registered using the Search PIC tool under 'How to Participate' > Participant Register. Published on 23/04/2024 16:07.
What is the validity period of a PIC? A PIC is unique and its validity is not limited in time. Published on 22/04/2024 22:55.
How many languages does the system support? The system is multilingual and supports all 24 official EU languages. Published on 01/04/2024 19:56.
Which is the character set encoding in the system? The character set encoding is UTF-8. Published on 22/02/2024 23:58.
Does the system use encryption to ensure the integrity and the confidentiality of the information? Yes, the system encrypts all uploaded documents, using an asymmetric key as an encryption mechanism. Published on 22/02/2024 23:57.
Which file types does the system support? The supported file types depend on the type of submission you want to make. The allowed file types are specified within the system requirements linked to the procedure in question. Published on 21/02/2024 23:55.
Can I view and edit my draft submission? Until the deadline for the submission has been reached, submissions in the draft status can be edited, viewed and deleted. Published on 24/03/2023 21:32.
In the submission report, under the name of our entity, "Legal form: UNKNOWN" is displayed while in the system, our legal form was correctly displayed. Is this a problem for the submission? No, it is just a display issue. This is not blocking for you: you can submit. Published on 03/08/2021 22:07.
I sent my submission on time and a few days later, I received an automatic email informing me that the deadline for the reception of submissions had been reached. Does this mean that my submission was not correctly sent? No, this is an auto-generated notification sent when the time limit of receipt defined for the call for tenders has been reached. Until then, you had the possibility of withdrawing. Published on 03/08/2021 22:05.

In summary, the European Commission's DG ECHO is seeking a service provider to offer medical insurance to its national staff and their dependents located in various English-speaking African countries. This tender is structured into eight distinct lots, each corresponding to a specific country or office location. Interested parties can bid on one or more lots, submitting their proposals electronically through the eSubmission portal. The selection will be based on the best price-quality ratio, and the contracts awarded will have a maximum duration of 48 months. The tender documents, including the invitation letter, specifications, financial tender form, technical model, and draft contract, are available for download. The deadline for submitting tenders is August 1, 2025. The eSubmission system supports various file types and has specific requirements for naming attachments. A PIC (Personal Identification Code) is mandatory for participation. The system also provides FAQs to assist tenderers with technical issues and submission guidelines.

Eligible Applicant Types: The eligible applicant types are not explicitly stated, but based on the nature of the tender, it is expected that eligible applicants would be insurance service providers. These could be SMEs, large enterprises, or other types of organizations capable of providing medical insurance services.

Funding Type: The funding type is procurement, specifically a service contract. The European Commission, DG ECHO is seeking to procure medical insurance services for its staff and dependents in English-speaking African countries.

Consortium Requirement: The content does not explicitly state whether a consortium is required or if a single applicant is sufficient. It is possible that both single applicants and consortia are eligible, but this would need to be confirmed in the tender documents.

Beneficiary Scope (Geographic Eligibility): The geographic eligibility is focused on service providers that can offer medical insurance in English-speaking African countries. The specific countries mentioned are Kenya, South Africa, Somalia, Sudan, South Sudan, Uganda, Ethiopia, and Nigeria. Therefore, the geographic eligibility extends to international applicants capable of providing services in these regions.

Target Sector: The target sector is health, specifically medical insurance services. The call for tenders is for accident and health insurance services, as indicated by the CPV code 66512000.

Mentioned Countries: Kenya, South Africa, Somalia, Sudan, South Sudan, Uganda, Ethiopia, Nigeria.

Project Stage: The project stage is service delivery. The tender is looking for a provider to deliver ongoing medical insurance services, not for research, development, or demonstration.

Funding Amount: The estimated total value of the procurement is 841,000 EUR. Individual lots have varying estimated values, such as 343,000 EUR for the Nairobi office and 41,000 EUR for the Pretoria office.

Application Type: The application type is an open call for tenders, with electronic submission required.

Nature of Support: The beneficiaries, in this case, the awarded tenderers, will receive money in exchange for providing medical insurance services. This is a service contract where payment is made upon delivery of the agreed-upon services.

Application Stages: The number of application stages is not explicitly detailed, but it would typically involve at least two stages: submission of the tender and evaluation of the tender. There may be further stages such as contract negotiation and award.

Success Rates: The success rates are not mentioned in the provided text.

Co-funding Requirement: The need for co-funding is not mentioned in the provided text.

Summary:
This is a call for tenders issued by the European Commission, DG ECHO, seeking a medical insurance service provider for its national staff and their dependents in English-speaking African countries. The procedure identifier is EC-ECHO/2025/OP/0008. The estimated total value of the tender is 841,000 EUR. The tender is divided into eight lots, each corresponding to a specific location: Nairobi, Pretoria, Mogadishu, Port Sudan, Juba, Kampala, Addis Ababa, and Abuja/Maiduguri. The nature of the contract is for services, with a maximum contract duration of 48 months. The award method is based on the best price-quality ratio. The deadline for receipt of tenders is 01/08/2025 at 16:00 Europe/Brussels time. Submissions must be sent electronically. The TED publication date is 17/06/2025. The milestones include a public opening of the tenders on 04/08/2025. The contracting authority is not bound to reply to questions submitted after 24/07/2025. The tender documents include an invitation letter, tender specifications, a declaration of honor, a financial tender form, a technical model, a simplified balance sheet, and a draft contract. A Participant Identification Code (PIC) is mandatory for participation. The system supports 24 official EU languages and uses UTF-8 character set encoding. The system encrypts all uploaded documents. Attachments should be less than 50 MB, and the maximum number of documents allowed per tender is 200.