Fourniture d'une assurance médicale pour le personnel national de la Commission européenne, DG ECHO et les agents locaux de la Délégation de l'UE en RDC et leurs dépendants (conjoints et enfants à charge)

This procurement opportunity involves a call for tenders, reference EC-ECHO/2025/OP/0019, issued by the European Commission, specifically DG ECHO (European Civil Protection and Humanitarian Aid Operations). The objective is to secure medical insurance services for national staff of the European Commission working in the Democratic Republic of Congo (DRC) and their local agents, along with their dependents such as spouses and children. The total contract value is set at €450,000, which spans a maximum duration of 48 months.

The tender procedure is classified as an open call, meaning it is accessible to all qualified applicants, particularly those in the insurance sector. The interested providers must be capable of offering comprehensive medical insurance services. The evaluation for the award of the contract will follow a best price-quality ratio basis, wherein quality accounts for 60% of the assessment and price contributes 40%.

Submissions must be made electronically by September 17, 2025, at 16:00 Brussels time. The contracting authority will not respond to inquiries submitted after September 9, 2025, at 06:00 Brussels time. Essential tender documents are available for download, which includes the invitation letter, tender specifications, financial offer form, technical offer document, simplified balance sheet form, and draft contract.

For participation in the tender, organizations need to register for a Participant Identification Code (PIC). The electronic submission system supports all 24 official EU languages and employs encryption to ensure confidentiality and integrity. Each submission can include a maximum of 200 documents, each not exceeding 50 MB.

This opportunity is particularly targeted at established international insurance companies or specialized providers with proven experience in delivering medical insurance in complex operating environments such as the DRC. The setup indicates a framework agreement without the reopening of the competition, favoring long-term cooperation with the selected service provider.

Overall, the tender underscores the EU's commitment to the health and well-being of its personnel working in humanitarian roles in critical areas, emphasizing the need for reliable medical insurance coverage.

This is a call for tenders, reference EC-ECHO/2025/OP/0019, for the provision of medical insurance for national staff of the European Commission, DG ECHO, and local agents of the EU Delegation in the Democratic Republic of Congo (RDC), as well as their dependents (spouses and dependent children).

The TED reference is 155/2025 533316-2025.

The submission method is electronic, and the call is currently open for submission.

The procedure type is an open procedure.

The estimated total value of the tender is 450,000 EUR.

The TED publication date is 14/08/2025.

The lead contracting authority is the Commission européenne, DG ECHO European Civil Protection and Humanitarian Aid Operations (ECHO).

The main classification (CPV) code is 66512000 Accident and health insurance services.

The nature of the contract is for services.

The maximum contract duration is 48 months.

The award method is based on the best price-quality ratio.

This is a framework agreement without reopening of competition.

Important milestones include:
TED publication date: 14/08/2025
Date and time of public opening: 18/09/2025 10:30 Europe/Brussels
Deadline for receipt of tenders: 17/09/2025 16:00 Europe/Brussels
The contracting authority is not bound to reply to questions submitted after: 09/09/2025 06:00 Europe/Brussels

The following documents are available for download:
FR1. Invitation-à-soumissionner (IaS) Invitation letter Published on 14/08/2025 Version 1 No translations available
FR2. Annexe I de IaS Cahier-des-charges (CdC) Tender specifications Published on 14/08/2025 Version 1 No translations available
FR3. Annexe 2 du CdC Declaration-sur-honneur Declaration on honour (tender) Published on 14/08/2025 Version 1 No translations available
FR4. Annexe 6 du CdC Offre financiere Financial offer form Published on 14/08/2025 Version 1 No translations available
FR5. Annexe 7 du CdC Offre technique Other invitation to tender document Published on 14/08/2025 Version 1 No translations available
FR6. Annexe 8 du CdC Formulaire simplifié de bilan et de comptes de résultat Other invitation to tender document Published on 14/08/2025 Version 1 No translations available
FR7. Annexe II de IaS Projet de contrat Cadre Draft contract Published on 14/08/2025 Version 1 No translations available

Submissions must be sent exclusively via electronic submission at the address provided.

Frequently Asked Questions (FAQ) related to the eSubmission system:

How to proceed if the system is slow or doesn’t work while uploading/downloading documents?
Use the latest versions of Google Chrome or Mozilla Firefox. If the issue persists, clear the cache and cookies on the Internet browser. Published on 13/02/2025 21:52

Which Internet browsers does eSubmission support?
Use the latest versions of Google Chrome or Mozilla Firefox. For the most up-to-date technical recommendations, click on the link System Requirements. Published on 13/02/2025 21:52

Is it possible to view the details of the submission after the deadline?
No, the content of the submission is not accessible after submitting the tender as the system encrypts all attachments upon upload. Thus, the system will not allow decryption after the upload. Published on 13/02/2025 21:50

Where can I find my submissions in Manage My Area, in the Funding & Tenders portal?
Submissions can be found in one of these sections: In ‘My Submission(s)’: tenders in response to open calls for tenders, requests to participate in restricted calls. Published on 17/10/2024 21:40

Which size should attachments have?
eSubmission accepts files that are less than 50 MB in size. Any larger sizes will not be accepted by the system. Published on 17/10/2024 21:36

How should I name attachments in eSubmission?
Name the attachments for the tender draft following the System Requirements. See the following conditions: The name must be indicative of the content, use a maximum of 50 characters, and only use Latin alphanumeric characters, underscores, and dots in the filename. Published on 03/10/2024 17:39

Can I submit a video in eSubmission? Which formats are supported?
Check the System Requirements of eSubmission. Published on 03/10/2024 17:37

I received an invitation from the F&T Portal but cannot view the procurement documents.
Invited candidates can only see the procurement documents after having selected an organisation. Go to F&T Portal, “My Invitations”. Click on “Select Organisation” from the “Action” column. Published on 03/10/2024 17:37

Do I need to validate my PIC in order to submit a tender in eSubmission?
The Personal Identification Code (PIC) is mandatory to participate in a call for tenders as a sole candidate/tenderer or as a member of a group (consortium). For subcontractors PIC is not mandatory. Published on 03/10/2024 17:36

I have an issue uploading a file in eSubmission and it’s giving me an error. What do I do?
Make sure it follows the technical requirements of the system. A) For procurement procedures: file size must be less than 50MB, and the maximum number of files is 200. Published on 03/10/2024 17:36

How many attachments can I upload per submission?
The maximum number of documents the system will allow you to upload per tender is 200 files. Check the eSubmission System Requirements in the documentation. Published on 03/10/2024 17:35

Why do tenderers need a PIC?
It is mandatory to register for a PIC if you intend to submit a tender or a request to participate. Only one PIC per organisation must be used. Published on 23/04/2024 18:14

How do I register my organisation and get a Participant Identification Code (PIC)?
First, check if the organisation is already registered using the Search PIC tool under 'How to Participate' > Participant Register. If your organisation is a bigger structure, use the PIC of the central structure. Published on 23/04/2024 17:07

How many languages does the system support?
The system is multilingual and supports all 24 official EU languages. Published on 01/04/2024 20:56

Which is the character set encoding in the system?
The character set encoding is UTF-8. Published on 23/02/2024 00:58

Does the system use encryption to ensure the integrity and the confidentiality of the information?
Yes, the system encrypts all uploaded documents, using an asymmetric key as an encryption mechanism. Published on 23/02/2024 00:57

Which file types does the system support?
The supported file types depend on the type of submission you want to make. The allowed file types are specified within the system requirements linked to the procedure in question. Published on 22/02/2024 00:55

Can I view and edit my draft submission?
Until the deadline for the submission has been reached, submissions in the draft status can be edited, viewed and deleted. Published on 24/03/2023 22:32

In the submission report, under the name of our entity, "Legal form: UNKNOWN" is displayed while in the system, our legal form was correctly displayed. Is this a problem for the submission?
No, it is just a display issue. This is not blocking for you: you can submit. Published on 03/08/2021 23:07

I sent my submission on time and a few days later, I received an automatic email informing me that the deadline for the reception of submissions had been reached. Does this mean that my submission was not correctly sent?
No, this is an auto-generated notification sent when the time limit of receipt defined for the call for tenders has been reached. Until then, you had the possibility of withdrawing your submission. Published on 03/08/2021 23:05

In summary, this EU call for tenders seeks a provider of medical insurance services for the national staff of the European Commission's DG ECHO and the EU Delegation in the Democratic Republic of Congo, along with their eligible dependents. The tender is an open procedure with a maximum contract duration of 48 months and an estimated total value of 450,000 EUR. The award will be based on the best price-quality ratio. The submission deadline is September 17, 2025, and all submissions must be made electronically through the EU's eSubmission portal. The tender documents, including the invitation letter, specifications, declaration of honour, financial offer form, technical offer document, simplified balance sheet form, and draft contract, are available for download. Tenderers must register for a Participant Identification Code (PIC) and adhere to the technical requirements of the eSubmission system, such as file size limits and naming conventions. The eSubmission system supports all 24 official EU languages and uses encryption to ensure the confidentiality of submissions.

Eligible Applicant Types: The eligible applicant types are not explicitly stated, but based on the nature of the tender, it is likely that insurance companies or providers of accident and health insurance services are the target applicants.

Funding Type: The funding type is procurement, specifically a service contract. The call is for tenders for the provision of medical insurance.

Consortium Requirement: The opportunity does not explicitly state whether a single applicant or a consortium is required. However, the documentation mentions that a Personal Identification Code (PIC) is mandatory to participate in a call for tenders as a sole candidate/tenderer or as a member of a group (consortium). This suggests that both single applicants and consortia are eligible.

Beneficiary Scope (Geographic Eligibility): The geographic eligibility is not explicitly defined in terms of applicant location. However, the service to be provided is specifically for the national staff of the European Commission, DG ECHO, and local agents of the EU Delegation in the Democratic Republic of Congo (RDC). Therefore, applicants must be able to provide services in the RDC.

Target Sector: The target sector is health, specifically accident and health insurance services.

Mentioned Countries: Democratic Republic of Congo (RDC)

Project Stage: The project stage is for the provision of an existing service, which is the provision of medical insurance. It is not a research, development, or demonstration project.

Funding Amount: The estimated total value of the tender is 450,000 EUR.

Application Type: The application type is an open call for tenders.

Nature of Support: The beneficiaries will receive money in exchange for providing medical insurance services.

Application Stages: The number of application stages is not explicitly stated, but the process involves submitting a tender, which will then be evaluated based on the best price-quality ratio. This suggests at least a two-stage process: submission and evaluation.

Success Rates: The success rates are not mentioned in the provided text.

Co-funding Requirement: The co-funding requirement is not mentioned in the provided text.

Summary:

This is a call for tenders (EC-ECHO/2025/OP/0019) issued by the European Commission, DG ECHO, for the provision of medical insurance for the national staff of the European Commission, DG ECHO, and local agents of the EU Delegation in the Democratic Republic of Congo (RDC), as well as their dependents. The procedure is an open procedure, and submissions must be made electronically. The estimated total value of the contract is 450,000 EUR, and the maximum contract duration is 48 months. The award method is based on the best price-quality ratio. The tender documents, including the invitation letter, tender specifications, declaration on honor, financial offer form, technical offer document, simplified balance sheet form, and draft contract, are available for download. The deadline for receipt of tenders is 17/09/2025 at 16:00 Europe/Brussels. The contracting authority is not bound to reply to questions submitted after 09/09/2025 at 06:00 Europe/Brussels. The tender is related to accident and health insurance services, and the TED reference is 155/2025 533316-2025. The eSubmission system supports multiple languages and uses encryption to ensure the integrity and confidentiality of information. Tenderers need a Participant Identification Code (PIC) to submit a tender. The maximum number of documents that can be uploaded per tender is 200, and the maximum file size for attachments is 50 MB.