Servicios de limpieza del Centro de Satélites de la Unión Europea

The European Union Satellite Centre (SatCen) invites tenders for a single-operator framework agreement to provide professional cleaning services at its SatCen premises in Torrejón de Ardoz, Madrid. The estimated maximum value is €720,000 excluding VAT for a framework of up to 48 months (initial 12 months plus three possible 12-month renewals) with a planned start of 1 January 2027 and a tender deadline of 16 November 2026 at 16:00 Europe/Madrid; submissions are electronic via eSubmission. Eligible bidders must be established in the EU/EEA and demonstrate average annual turnover over the last three years exceeding €360,000, public liability insurance of at least €300,000, at least three comparable cleaning contracts, and relevant quality, environmental and health and safety certifications (ISO 9001, ISO 14001, ISO 45001 or equivalents). The contract includes staff transfer obligations under Spanish law, site access and security requirements and will be awarded on the best price-quality ratio (60% price, 40% quality).

Resumen rápido

Qué financia

Contratación de un contrato marco, adjudicado a un único operador económico, para la prestación de servicios de limpieza (oficinas, cristales, limpieza extraordinaria y de emergencia, apoyo puntual) en las instalaciones del SatCen en la Base Aérea de Torrejón de Ardoz (Madrid).

Quién puede presentar oferta (eligibilidad)

Operadores económicos (personas físicas o jurídicas) establecidos en la Unión Europea o en el Espacio Económico Europeo; se admiten agrupaciones (UTE) y subcontratación sujeta a autorización. Se exige cumplimiento de criterios de exclusión y selección, seguros y solvencia técnico-financiera (p. ej. volumen de negocio medio y póliza de responsabilidad civil).

Plazos y hitos clave

Cómo presentar oferta y condiciones formales

Presentación electrónica obligatoria a través de eSubmission (cuenta EU Login y registro de participantes PIC). Documentación exigida: formulario de presentación, identificación y prueba de inscripción, declaración responsable sobre exclusión y solvencia, certificaciones (ISO 9001/14001/45001 o equivalentes), póliza de responsabilidad civil, lista de experiencias y certificados de clientes, modelo de oferta económica (caso práctico) y propuesta técnica (máx. 20 páginas). Se aplican requisitos de seguridad (habilitación CNI/ONS para personal) y subrogación de la plantilla saliente.

Criterios de adjudicación y condiciones económicas

Footnotes

1. 1Documentación completa y presentación electrónica disponibles en el portal Funding & Tenders: ec.europa.eu

Descripción general

Objeto del procedimiento

El Centro de Satélites de la Unión Europea (SatCen) convoca un procedimiento abierto para adjudicar un contrato marco único a un operador económico para la prestación de servicios de limpieza en sus instalaciones situadas en la Base Aérea de Torrejón de Ardoz, Madrid (España). El contrato marco cubre las prestaciones de limpieza ordinarias y servicios adicionales de limpieza extraordinaria, de emergencia y refuerzos puntuales, con un período máximo total de ejecución de hasta 48 meses (contrato inicial de 12 meses renovable hasta 3 veces).

Convocatoria y requisitos administrativos

Procedimiento sin lotes adicionales (LOT-0001). La documentación contractual se publica en español. Los documentos oficiales disponibles incluyen: invitación a licitar, pliego de condiciones (Anexo I), especificaciones técnicas (Apéndice I.1), declaración responsable sobre criterios de exclusión y solvencia (Apéndice I.2), declaración de cifra de negocios (Apéndice I.3), modelo de oferta económica - caso práctico (Apéndice I.4), formulario de presentación de ofertas (Apéndice I.5) y proyecto de contrato (Anexo II).

Elegibilidad y capacidades requeridas

El procedimiento está abierto a personas físicas y jurídicas establecidas en la Unión Europea y en el Espacio Económico Europeo, en igualdad de condiciones. Se admiten agrupaciones de empresas (Unión Temporal de Empresas), siendo obligatoria la responsabilidad solidaria entre los miembros si la oferta es conjunta.

Criterios de valoración y fases de evaluación

Condiciones contractuales principales

El contrato es un contrato marco por servicios (Anexo II - Proyecto de Contrato). La ejecución se realizará mediante hojas de pedido (Anexo III). El SatCen no está obligado a realizar pedidos que alcancen el importe estimado. Los precios unitarios propuestos serán vinculantes para la anualidad 2027; revisión de precios anual a partir del segundo año con índice SPPI Cleaning activities (NACE 81.2) o índice sustituto acordado, con límites de revisión y procedimientos documentados en el contrato.

Documentación obligatoria en la oferta y formato de la propuesta

Todos los documentos solicitados en el pliego deben presentarse a través de eSubmission antes del cierre del plazo. La propuesta técnica no debe exceder de 20 páginas (Calibri 11, interlineado sencillo). La propuesta económica se presenta mediante el modelo obligatorio Apéndice I.4. Formularios administrativos obligatorios: Apéndice I.5 (Formulario de Presentación de Ofertas), Apéndice I.2 (Declaración Responsable), Apéndice I.3 (Declaración cifra de negocios), certificaciones y pruebas de solvencia y experiencia, y documentación bancaria requerida en el Formulario de Identificación.

Presentación y proceso operativo de envío

Las ofertas deben presentarse exclusivamente mediante la aplicación electrónica eSubmission del Funding & Tenders Portal (EU Login obligatorio). No se aceptan envíos por correo electrónico ni en papel. El justificante de recepción generado por eSubmission con sello horario acredita la presentación a tiempo. Se permiten ediciones y retirada de la oferta hasta la fecha límite; para reemplazar una oferta, el licitador deberá subir una nueva versión completa.

Evaluación práctica y riesgos / aspectos operativos

Información administrativa adicional

El SatCen publica todos los documentos del procedimiento en el Funding & Tenders Portal y en el TED (Tenders Electronic Daily). La publicación del pliego, anexos y modelos data del 16/10/2026; la referencia TED es 718442-2026. El procedimiento se rige por el Manual de Contratación Pública del SatCen y por la normativa aplicable señalada en el pliego. 1

Resumen ejecutivo y recomendaciones para licitadores

Se trata de una licitación para un contrato marco único de servicios de limpieza para el Centro de Satélites de la Unión Europea en Torrejón de Ardoz, con importe estimado de €720,000 y duración máxima de 48 meses. El procedimiento es de competencia abierta y exige la presentación electrónica a través de eSubmission. Los criterios de adjudicación son la mejor relación calidad-precio (40% técnica / 60% precio). Entre los documentos obligatorios figuran la declaración responsable de exclusión y selección, la declaración de cifra de negocios, la oferta técnica limitada a 20 páginas y el formulario económico obligatorio (Apéndice I.4). Los licitadores deben prestar especial atención a: 1) preparar evidencias de experiencia y certificaciones ISO; 2) asegurar la capacidad para la subrogación del personal y la habilitación de seguridad del personal; 3) presentar propuestas medioambientales concretas y KPIs de control de calidad; 4) calcular correctamente el Precio Total del caso práctico. La no presentación de alguno de los documentos administrativos o de las declaraciones obligatorias puede dar lugar a la exclusión de la oferta.

Footnotes

1. 1Documentación completa y descarga oficial disponible en el portal Funding & Tenders: ec.europa.eu

Servicios de limpieza del Centro de Satélites de la Unión Europea

This is a public procurement opportunity, not a grant. The European Union Satellite Centre, SatCen, intends to award a single-operator framework agreement for cleaning services at its premises in Torrejón de Ardoz, Madrid, Spain. The authoritative opportunity record is available on the EU Funding and Tenders Portal opportunity page.

Executive assessment

The opportunity is suitable for established professional cleaning companies with demonstrable experience in comparable office environments, sufficient financial capacity, certified quality and environmental management systems, and the ability to operate in a security-sensitive EU agency location. The procurement is commercially significant but operationally demanding because the successful contractor must maintain service continuity, comply with access and security requirements, assume specified outgoing cleaning staff under Spanish employment law, and provide services through a framework agreement that does not guarantee any minimum volume of orders.

Key opportunity data

Deadline and procedural timetable

The official tender record identifies 16 November 2026 at 16:00 Europe/Madrid as the deadline for receipt of tenders. The public opening is scheduled for 17 November 2026 at 12:00 Europe/Madrid. Questions should be submitted no later than 6 November 2026 at 23:59 Europe/Madrid, and SatCen is not obliged to answer questions received less than six working days before the tender deadline.

The metadata supplied separately includes an additional date of 1 January 2026. That date is inconsistent with the official submission timetable and should not be treated as the tender deadline. Applicants should rely on the live Funding and Tenders Portal record and any published corrigenda before submitting.

Scope of the procurement

The procurement covers professional cleaning services for a SatCen building of approximately 5,340 square metres across three floors. The premises have approximately 200 employees and 200 workstations, an estimated 2,000 visitors per year, and approximately 20 events per year.

The ordinary service is generally performed Monday to Friday during the SatCen working schedule of 07:15 to 15:00. The technical documentation describes a core cleaning operation involving four permanent cleaning workers and a glazier. The contractor must maintain adequate cover during holidays and absences, including the availability of appropriately authorised replacement personnel where required by the security conditions of the site.

The framework may also be used for extraordinary and emergency cleaning services and for additional hourly support to the four permanent cleaning workers. These services may be requested outside ordinary working hours, including on non-working days, subject to the technical specifications and individual order forms.

The detailed technical requirements are contained in the official Technical specifications document.

Framework agreement and commercial implications

The agreement is a framework contract with one economic operator and no reopening of competition. SatCen will issue service orders under the framework. Signing the framework agreement does not itself create an obligation for SatCen to place orders or spend the full estimated value. Binding obligations arise only from individual order forms issued under the framework.

The maximum estimated value for the entire potential 48 month term is €720,000 excluding VAT. This is a ceiling and not a guaranteed revenue commitment. Applicants should therefore assess the opportunity against their own break-even volume and staffing requirements rather than assuming that the full value will be ordered.

The framework has an initial 12 month term and may be renewed three times for additional 12 month periods. Prices remain fixed during the first 12 months. From the second year, annual price review may be requested in accordance with the formula in the draft contract.

SatCen may also acquire additional similar services from the same contractor within three years of signature up to a maximum of 50 percent of the initial contract value, subject to the applicable procurement rules and contract conditions.

Eligible applicants

Participation is open on equal terms to natural or legal persons established in the European Union or the European Economic Area. Applicants must be legally authorised to perform the services and must provide evidence of registration in the relevant commercial or professional register.

Joint tenders by consortia or Spanish temporary business groupings are permitted. Each consortium member must satisfy the applicable exclusion requirements. Consortium members assume joint and several responsibility for performance, and each member must sign the required documents unless authority is formally granted to a lead member.

A business may participate only once as a tenderer, whether as an individual tenderer, consortium leader, or consortium member. Subcontractors may participate as subcontractors in more than one tender, subject to the tender documents and conflict of interest requirements.

Subcontracting is permitted, but the main activities may not be subcontracted in a way that removes the principal contractor's responsibility for delivery. Proposed subcontractors must be identified in the tender or, where identification is not yet possible, a list of potential subcontractors must be provided. Subcontractors must meet the relevant exclusion requirements and provide signed letters of intent where required.

Minimum exclusion and compliance requirements

Applicants must not be in an exclusion situation under Article 138 of Regulation (EU, Euratom) 2024/2509. The declaration covers, among other matters, insolvency, unpaid taxes or social security contributions, serious professional misconduct, fraud, corruption, criminal organisation, money laundering, terrorism-related offences, trafficking, serious contractual failures, irregularities, conflicts of interest, restrictive measures, and obstruction of audits or investigations.

The signed declaration on honour must be submitted using the official template. In a joint tender, each consortium member must provide its own declaration. Subcontractors and entities whose capacity is relied upon may also need to provide declarations and supporting evidence.

SatCen may request documentary evidence at any stage. Relevant evidence may include recent criminal record certificates, tax compliance certificates, social security compliance certificates, corporate registration documents, and evidence of corrective measures. Certificates should generally have been issued less than one year before the request and remain valid when submitted.

Applicants must also comply with applicable data protection, environmental, social, labour, occupational health and safety requirements. The official Declaration on honour must be completed, signed and dated without modification.

Financial capacity requirements

Applicants must demonstrate both an adequate insurance position and sufficient turnover.

The turnover threshold is material for smaller operators. A business that does not independently exceed the threshold should assess whether a consortium structure or reliance on another entity's capacity is permitted and commercially appropriate under the full tender documents. Any such structure must be documented consistently across the tender, declarations and evidence.

Technical and professional capacity requirements

Applicants must demonstrate a track record and management systems appropriate for a strategic and security-sensitive office environment.

The minimum technical and professional requirements are as follows:

The requirement for three comparable projects is not merely a general experience statement. Applicants should prepare concise evidence showing scale, workforce, service complexity, security or access controls where relevant, and successful completion. Client references should be obtained early because the tender documents require confirmation for at least two projects.

Employment and staff transfer obligations

The successful contractor must assume the outgoing contractor's cleaning staff in accordance with Article 44 of the Spanish Workers' Statute. The tender documentation identifies five current roles and their stated seniority dates: four cleaners and one glazier.

The incoming contractor must respect the relevant economic, social, trade union and personal rights of transferred employees. Applicable collective agreement conditions must be taken into account until expiry or replacement by a new applicable collective agreement.

This obligation is a major pricing and delivery consideration. The financial model should include transferred staff costs, seniority-related employment liabilities, collective agreement increases, holiday cover, replacement staff, social security, training, personal protective equipment, supervision and the cost of operating in a controlled-access site.

Health and safety obligations

The contractor must comply with Spanish occupational risk prevention legislation and provide the technical and human resources necessary for safe delivery. Staff must receive appropriate information and practical training and must be provided with required personal and collective protective equipment.

SatCen may reject, postpone or suspend services, and may terminate the contract, where the contractor cannot perform safely. Costs required to comply with labour, safety and sectoral requirements remain the contractor's responsibility. Non-compliance may also lead to withholding of amounts due pending resolution.

Evaluation and award methodology

The contract will be awarded using the best price-quality ratio. Financial evaluation represents 60 points and technical evaluation represents 40 points. A tender must achieve at least 20 out of 40 technical points to remain eligible for financial comparison.

The financial score is calculated by dividing the lowest qualifying total price by the tenderer's total price and multiplying the result by 60. The final score is the technical score plus the financial score, with a maximum of 100 points.

The technical proposal should be designed directly around the five scored criteria. A low price cannot compensate for failure to achieve the technical threshold, and a technically strong proposal may still lose if its price is materially uncompetitive.

Technical proposal requirements

The technical proposal must not exceed 20 pages using Calibri 11 with single line spacing. It must provide enough evidence for the evaluation committee to score the five quality criteria and must comply with all mandatory technical specifications. Proposals that depart from mandatory requirements or include conditions, limitations or reservations may be rejected.

A strong proposal should address the following:

Economic offer and price structure

The official financial offer model requires prices in euros excluding VAT. Prices must be unconditional and include all costs associated with execution, including indirect costs and travel to the SatCen premises. The prices submitted become the framework prices for the first contract year, 2027.

Applicants must complete every required price field. Failure to provide a price for a service may lead to rejection. New price elements cannot be added after submission, and any explanation of an unusually low offer must be based only on elements already included in the tender.

Required submission documents

The tender must be submitted electronically through eSubmission. Email, post or other submission methods are not accepted. An EU Login account is required, and each participating organisation must be registered in the European Commission Participant Register and have a valid Participant Identification Code.

The submission should include, at minimum:

Submission and technical administration

Applicants should create their EU Login, validate their organisation's Participant Identification Code, prepare all certificates and references, and test the eSubmission environment well before the deadline. The portal guidance indicates that uploaded documents are encrypted, drafts may be edited before the deadline, and a formal electronic receipt with an official timestamp is the evidence of timely submission.

The applicant should retain the electronic receipt and verify that every required document has been uploaded successfully. A tender may be withdrawn and replaced before the deadline, but a replacement tender must contain the complete set of information and documents. Applicants should not rely on documents uploaded in an earlier version.

The tender documents are published in Spanish and no translations are indicated for the published files. Offers may be submitted in an official EU language, preferably Spanish or English, but applicants should ensure that all mandatory forms are completed exactly as required and that technical terminology is clear to the evaluation committee.

Commercial risks and points requiring attention

Recommended applicant preparation plan

Overall suitability conclusion

This is a credible opportunity for a medium-sized or larger Spanish or EEA cleaning services provider with established public or corporate office experience. It is less suitable for a small operator without turnover above €360,000, the required certifications, sufficient insurance, comparable references, or the capacity to take on transferred staff and provide resilient cover. The strongest tenders will combine a competitive first-year price with a highly specific operational plan demonstrating continuity, security awareness, measurable quality control, environmental performance and a low-risk transition.

Official documents and source materials

The official tender page, tender specifications, technical specifications, declaration on honour, turnover declaration, financial offer model, offer submission form, invitation letter and draft contract should be treated as controlling documents. The opportunity page and documents may be accessed through the following official sources: EU Funding and Tenders Portal, Tender specifications, Technical specifications, Financial offer model.

The analysis is based on the opportunity metadata and procurement documents supplied for this report. Applicants should verify the live portal record, final tender documents, corrigenda, questions and answers, and any updated submission instructions before tender submission.