Facilities Management Services

Key dates:Deadline to submit requests to participate: 26/10/2026 10:00 (Europe/Athens). TED publication 24/09/2026. See official call for details ENISA Tender – F&T Portal 1

Procurement authority:European Union Agency for Cybersecurity (ENISA). Main CPV: 79993000 Building and facilities management services. Full tender documents, annexes, templates and draft framework contract are available to candidates on the Funding & Tenders Portal after selecting an organisation and registering a submission. 1

Opportunity title:Facilities Management Services. Tender reference: ENISA/2026/RP/0012 (TED ref 185/2026 659280-2026). Lead contracting authority: European Union Agency for Cybersecurity (ENISA). Estimated total value: €2,000,000. Procedure type: Restricted procedure (two-step). Submission method: Electronic via EU Funding & Tenders Portal eSubmission (EU Login required). TED publication date / Portal publication date: 24/09/2026. Deadline for receipt of requests to participate (step 1): 26/10/2026 10:00 Europe/Athens. Maximum contract duration: 48 months. Nature of contract: services. Main CPV: 79993000 Building and facilities management services. Award method: best price-quality ratio. Framework agreement: single framework contract concluded with one contractor; framework agreement ceiling €2,000,000 1.

Eligible applicants:legal persons and natural persons as economic operators. The call is open to: SMEs and larger companies, startups, large enterprises, universities and research institutes (where relevant as service providers), nonprofits and NGOs, public bodies and joint groups of economic operators (consortium/joint tender). Subcontracting is allowed subject to identification rules. Entities established in third countries may participate only where rules on access to procurement apply; the Agreement on Government Procurement does not apply to this call. Registration in the Participant Register and a Participant Identification Code (PIC) is mandatory. Personal Identification Code (PIC) must be used for each organisation and is required to submit in eSubmission.

Eligible Applicant Types:startup, SME, large enterprise, university, research institute, nonprofit, government, public-private consortiums, NGO, international organisations (where applicable).

Funding Type:procurement / tender (service contract resulting in a framework agreement).

Consortium Requirement:single contractor to be awarded the single framework contract. Joint tenders (groups of economic operators) are allowed; if used a group leader must be appointed and an Agreement/Power of Attorney (Annex 3) signed by all members.

Beneficiary Scope (Geographic Eligibility):Primarily EU Member States (ENISA located in Greece and with a Brussels office). Participation open to natural and legal persons within the scope of the EU Treaties; third country entities may participate only if allowed under specific agreements. Submission uses EU law and Financial Regulation provisions.

Target Sector:facility management and building services for a EU agency (facilities, maintenance, cleaning, reception, helpdesk, asset management, ESG and EMAS support, pest control, landscaping, BMS/ICTS integration feasibility, project management and event/catering support in-house).

Mentioned Countries:Greece (ENISA Head Office in Athens) and Belgium (Brussels office).

Project Stage:operations / service delivery, ongoing facility operations, maintenance, project delivery and feasibility/demonstration studies; readiness to support refurbishment and lifecycle planning (operational / implementation stage).

Funding Amount:Indicative framework contract ceiling €2,000,000 (estimated overall contract amount).

Application Type:open call for requests to participate (step 1) via eSubmission on the EU Funding & Tenders Portal; restricted (two-step) procedure: Step 1 request to participate, Step 2 invited tenderers only.

Nature of Support:contracted payment for services (monetary) under a services contract; no grant funding. The contracting authority will pay invoices for services as per contract terms.

Application Stages:2 stages: Step 1 submission of request to participate (exclusion and selection assessed), Step 2 invited candidates submit full tenders evaluated on award criteria (price 40% / quality 60%).

Success Rates:Not published. As a restricted procedure the number of candidates invited to step 2 depends on the contracting authority selection after step 1; competitive award makes success dependent on meeting selection criteria and competitiveness on price/quality.

Co-funding Requirement:No applicant co-funding required; this is a procurement for services (contractor is paid for delivery).

Summary of technical scope:provision of comprehensive Facilities Management (FM) services for ENISA’s Head Office in Athens (primary location, ~99.5% of volume) and ad hoc online / light on-site support to Brussels office (0.5% of volume). The contractor must provide an on-site dedicated FM team and deliver routine and reactive maintenance, maintenance management, cleaning, reception and helpdesk services, landscape and indoor plant maintenance, pest control and mosquito disinfection, operational and strategic asset management, lifecycle planning, building and asset information management system, feasibility assessment for integrated ICTS/BMS/ServiceNow, project management services for refurbishment/upgrades, ESG compliance and EMAS certification support, event management support (in-house only) and ad-hoc rate-card-based services. Security services and external event management are explicitly excluded.

Procedure:restricted two-step. Step 1 evaluates exclusion and selection criteria (administrative documentation, Declaration on Honour, legal and financial capacity, technical and professional capacity). Only successful candidates will be invited to step 2 to submit a full tender. Requests to participate must be submitted electronically through eSubmission. The contracting authority published a full set of annexes and templates that must be used (Invitation, Annex I administrative specifications, Annex 2 Declaration on Honour, Annex 3 Power of Attorney, Annex 4 list of identified subcontractors, Annex 5.1/5.2 commitment letters, Annex 7 simplified financial statement, Annex 8 project references list, Annex 9 Administrative ID, Draft Framework Service Contract (Annex II) and Financial Model (Annex 6 to be published separately).

Key exclusion and selection requirements (step 1):Exclusion: standard EU exclusion grounds under the Financial Regulation (fraud, corruption, insolvency, irregularity). Selection: legal/regulatory capacity (registration), economic/financial capacity (average yearly turnover last 3 years > €1,000,000; Annex 7 simplified financial statement and accounts required), technical/professional capacity including required certificates and experience (minimum 3 similar projects in last 3 years >= €200,000 each; ISO certifications: ISO 9001 quality; ISO 14001 environment; ISO 41001 facilities management; ISO 45001 occupational health & safety; ISO 50001 energy management where applicable), workforce size (average ≥100 employees over last 2 years) and provision of a Facility/Project Manager + backup each with minimum 5 years relevant experience and English proficiency B2 or equivalent. Evidence to be submitted per Annex 1A and Annex 8 project references list; CVs (preferably Europass) for key staff; Annex 5.x commitment letters for subcontractors or capacity providers; Annex 4 listing identified subcontractors (those above 20% of contract or relied upon for selection criteria must be identified and provide commitment letters).

Contract form:single framework contract with one contractor. Specific contracts (orders) will be awarded under the framework. Award is subject to ES inclusion and verification of exclusion/selection supporting evidence before contract signature. The framework contract contains detailed articles on pricing, payment terms, price revision formula, invoicing and e-invoicing, data protection roles and obligations, intellectual property (results ownership and licensing of pre-existing rights), liability, confidentiality, audits and checks, security requirements (appendix on ENISA security obligations), and termination and remedies (liquidated damages for delay, reduction in price and termination grounds). Performance guarantees are not generally required but may be requested in specific contracts; pre-financing typically not foreseen. Payment terms: contracting authority to approve and pay within 60 days after receipt of compliant invoice unless suspension applies; invoices to be submitted via e-Invoicing (e-PRIOR/e-Invoicing portal) where specified.

Templates and application form structure — overview:Step 1: Request to participate (submit via eSubmission): Administrative Identification and Declaration Form (Annex 9), Declaration on Honour (Annex 2) signed by authorised representative, evidence of legal existence and registrations, Annex 7 Simplified Financial Statement and last three years balance sheets and profit/loss accounts, Annex 8 Project References (minimum 3 similar projects >= €200,000 each), ISO certificates or equivalent (ISO 9001, ISO 14001, ISO 41001, ISO 45001, ISO 50001 where relevant), staffing statement (average number of employees last two years), CV(s) for proposed Facility/Project Manager and backup (Europass recommended), Annex 4 list of identified subcontractors and Annex 5.x commitment letters where applicable, Agreement/Power of Attorney Annex 3 for joint tenders, and any legal authorisation to sign. Step 2 (invited tenderers): full Technical Tender (addressing all requirements and award criteria), Financial Tender using Annex 6 financial model, Acceptance Form (Annex VIII) and other documentation as requested in Annex €1B.

Where to apply and where to find documents:all procurement documents and templates are available on the EU Funding & Tenders Portal opportunity page and the call detail link: ENISA Facilities Management Tender. For TED notice and additional publication details see the TED entry and reference number 659280-2026.

Primary sources and full procurement dossier:see the tender page on the Funding & Tenders Portal and the TED notice; all annexes and templates are published with the opportunity and must be used for submission. For access to the portal and subscription see F&T Portal opportunity page 1.

Key participation rules:The main participation rules are as follows.