Efficient, experience-driven, proactive and resilient solutions and support services

Call EC-DIGIT/2025/OP/0071 is a European Commission (DG DIGIT) open tender to award a single-lot framework contract for end-to-end Digital Workplace services including service desk and support, device lifecycle management, endpoint management and backend technical services. The framework has an initial duration of 48 months with up to three renewals (planned total 84 months) and replaces services under the expiring DI-07810 contract. Submission is by electronic eSubmission on the EU Funding & Tenders Portal with a final deadline of 30 October 2026 at 17:00:59 (Europe/Brussels), and award will follow the best price-quality ratio with quality weighted 70% and price 30%. Bidders must submit the specified tender dossier documents, including the Technical Evaluation Questionnaire, Financial Model and security and AI annexes, and comply with the draft framework contract requirements.

Tender at a glance

What is funded

A framework contract to deliver end-to-end Digital Workplace services for the European Commission (DG DIGIT): user support and service desk, device lifecycle management, endpoint management, backend technical and engineering services, and managed-services delivery to ensure operational continuity and adoption of modern technologies.

Who can apply:Commercial suppliers or consortia with proven capacity to provide large-scale IT managed services, device and endpoint management, service desk operations and related engineering; public procurement rules and selection criteria apply. DG DIGIT is the contracting authority.

1. 1Call identifier: EC-DIGIT/2025/OP/0071
2. 2Submission: electronic via the Funding & Tenders Portal (eSubmission)
3. 3Deadline: 30 October 2026, 17:00:59 Europe/Brussels
4. 4Scope: single lot covering full Digital Workplace service portfolio

Budget value is not specified in the notice; financial and technical submission templates are provided in the procurement documents. Consult the official tender dossier for full requirements and templates Tender documents and portal. ¹

Footnotes

1. 1All procurement documents, templates and the draft framework contract are available on the Funding & Tenders Portal link above (see Invitation to tender and Annexes published 10 July 2026).

Opportunity summary

Call identifier EC-DIGIT/2025/OP/0071. Tender published by the European Commission, DG DIGIT Digital Services. The tender procures a comprehensive service portfolio for the European Commission's Digital Workplace (DWP) and its users, covering Digital Workplace support services, device lifecycle management, endpoint management and technical backend services, from operational support up to engineering and solution delivery. The procurement foresees one lot (LOT-0001) and aims to replace and succeed services falling within the scope of the current framework contract DI-07810 (Lot 1 of DIGIT/A3/PO/2018/015 EUSS-SM), which expires in June 2027. The new framework contract term is planned for 84 months (initial 48 months with up to 3 renewals as indicated in the draft contract). Submission method: mandatory eSubmission through the EU Funding & Tenders Portal. Tender deadlines include 2026-01-01T16:00:59.000Z (additional date present in metadata) and the confirmed closing date 2026-10-30T17:00:59Z. An open tender event is scheduled for 2026-11-03 10:00 (Brussels time) in the tendering process documentation.

Lead contracting authority:European Commission, Directorate-General for Digital Services (DG DIGIT) DG DIGIT - Digital Services

Scope of services required

The tender requests end-to-end managed services for the European Commission's Digital Workplace. Core service groups described in the procurement and draft contract annexes include: service desk and support services; general service requirements and SLA/KPI management; device lifecycle management (procurement, distribution, maintenance, disposal); endpoint management including security and patching; technical (backend) services and engineering activities; solution delivery services for evolution and adoption of new technologies; and security requirements and compliance. The approach is experience-driven, proactive and resilient with emphasis on operational continuity and adoption of modern technologies. The procurement documents define detailed appendices and templates (see list of procurement documents).

Key administrative and procedural facts

Procurement type:services. CPV main code: 72000000 (IT services: consulting, software development, internet and support). Contracting system: framework agreement with specific contract templates. The draft framework contract and many appendices are published with the call. Tender submission is electronic (ESUBMISSION) via the Funding & Tenders Portal. The procurement is governed by EU procurement rules; the tender dossier includes invitation to tender, tender specifications, draft framework contract, appendices on security, SLA, device lifecycle, endpoint management, technical services, AI use, data processing and SCCs, and multiple templates for declaration on honour, financial model and technical evaluation questionnaire.

Important dates:Publication date on portal: 2026-07-10. Confirmed closing date: 2026-10-30T17:00:59Z. Open tender event: 2026-11-03 10:00 (Brussels time). Period for requests for additional information closes 2026-10-22 (see tendering process). Some documents display 'consider changed until' 2026-07-24 indicating document change windows. The planned duration of the framework contract: 84 months with initial 48-month period and up to three renewals per the draft contract.

Documents provided in the tender dossier

The procurement page lists a comprehensive set of documents and annexes made available to bidders. These include but are not limited to: invitation to tender; tender specifications; information for candidates and tenderers; draft framework contract and its annexes (General Service Requirements, SLA and KPI scorecards, Service Desk and Support Services, Endpoint Management, Device Lifecycle Management, Technical Services, Solution Delivery Services, Security Requirements, Security Baseline and Acceptable Use Policy); data processing and international data transfer descriptions; technical and organisational measures; use of AI annex; selection templates; declaration templates; financial model (Excel); financial instructions; price structure document (Excel); payslip information and declaration forms; commitment letters to be provided by subcontractors or other entities; list of AS-IS documents (Annex VI); and a specific contract template for subsequent specific contracts. These documents must be consulted by bidders and are mandatory parts of the submission package.

1. 1Invitation to tender I_Invitation_to_tender_EC-DIGIT2025OP0071_EXPRESS_V1.pdf
2. 2II Tender Specifications_EXPRESS_V1.pdf
3. 3II.1 List of documents EXPRESS TS Annex 1_V1.pdf
4. 4II.6.1 Technical evaluation questionnaire EXPRESS TS Annex 6.1_V1.docx
5. 5II.6.2 Financial model EXPRESS TS Annex 6.2_V1.xlsx
6. 6II.6.3 Price Structure Document EXPRESS TS Annex 6.3_V1.xlsx
7. 7II.2 Declaration on honour EXPRESS TS Annex 2_V1.docx
8. 8II.5.1 Commitment letter other entity EXPRESS TS Annex 5.1_V1.docx
9. 9II.5.2 Commitment letter subcontractor EXPRESS TS Annex 5.2_V1.docx
10. 10II.8.2 Technical and organisational measures EXPRESS TS Annex 8.2_V1.docx
11. 11II.9 Use of AI EXPRESS TS Annex 9_V1.docx
12. 12III_FwC EXPRESS_V1.pdf (draft framework contract) and related appendices III.A.*
13. 13III.3 Specific contract template EXPRESS FWC_Annex III_V1.pdf
14. 14III.6.1-50 Annex VI AS-IS documents (zip archive)

Eligibility and who should apply

Eligible applicant types:legal entities able to sign an EU public procurement contract; this typically includes private companies (SMEs and large enterprises), consortia/associations of undertakings, public entities where permitted, and other organisations capable of delivering large-scale IT managed services. The tender dossier contains templates for selection criteria and commitment letters for subcontractors and other entities, indicating that prime contractors may rely on subcontractors and on the capacities of other entities, subject to the selection rules. Individual natural persons are not suitable as lead tenderers for this service contract. NGOs or research institutions could participate only if they operate as legal providers of the required services and satisfy procurement selection criteria. The procurement indicates SME suitability flag false, but SMEs can still tender if they meet requirements.

Beneficiary geographic eligibility:The contracting authority is the European Commission. Bidders must be organisations legally able to conclude contracts with the European Commission; typically organisations established in EU Member States or in third countries that are eligible under EU public procurement rules for this tender. The procurement references EU-funded procurement processes and is led by DG DIGIT located in Brussels, Belgium, implying primary geographic scope EU/EEA and other countries eligible under the EC procurement rules. The tender dossier should be consulted for exact admissible countries.

Procurement model, contract type and financials

Funding type and contract nature:this is a public procurement (tender) for a framework contract (services). The procurement will result in a Framework Contract (FwC) with specific contracts awarded under it. The tender is not a grant or subsidy; it is a service contract where the Commission will pay the contractor according to contractual terms, price structure and specific contracts invoked under the framework. The procurement documents include a financial model, price structure templates and payslip information forms that bidders must complete. The dossier also includes a template for a performance-retention guarantee. No overall budget figure or maximum contract value is published in the scraped metadata; bidders must use the provided financial model to prepare pricing and consult the tender documents for any contract value indications.

Co-funding and guarantees:No applicant co-funding is required in the sense of contributing own funds to subsidise activities; the procurement is a purchase of services by the Commission. However, bidders must provide financial offers, may be required to provide performance-retention guarantees per the draft contract annex, and must submit payslip information and related declarations where requested. There is no grant-style co-financing obligation.

Consortium and subcontracting rules

The tender allows reliance on other entities and subcontracting. The dossier contains commitment letter templates for subcontractors (Annex 5.2) and for other entities (Annex 5.1), and a list of sub-contractors/reliance entities/subprocessors template (Annex 4). This indicates that bidders may submit as single legal entities or as consortia/associations, provided they supply the required commitments and evidence of the capacities of those they rely on. The selection criteria and templates (Annex 7 and selection-related documents) set out how economic and financial capacity, technical and professional capacity, and staff key profiles must be demonstrated. Bidders must follow the selection and exclusion rules in the information for candidates and tenderers.

Target sectors and technical focus

Target sector:information and communication technology (ICT), specifically workplace IT services. Thematic focuses include digital workplace services, endpoint and device lifecycle management, service desk operations, IT operations and engineering, security and compliance, IT solution delivery and modern managed services. The procurement explicitly includes guidance on use of AI, technical and organisational measures for data processing, international data transfers and security baselines.

Project maturity and expected activities:Expected project stage: operational and sustained delivery. The procurement targets ongoing operational support, maintenance, lifecycle services, endpoint and backend technical services and engineering activities for the Digital Workplace. It is intended to ensure continuity of current services and to deliver continuous improvement and technology adoption, i.e., operations plus incremental solution delivery and transformation activities rather than basic research or early-stage development.

Application and evaluation

Application type and submission method:open competitive tender published on the EU Funding & Tenders Portal. Submission method: mandatory electronic submission (ESUBMISSION) via the portal. Bidders must complete and upload the required documents (technical offer, financial model and price structure, declarations, selection evidence, commitment letters, annexes). The portal provides eForms/extensions as part of the submission system.

1. 1Step 1: Register organisation in the EU Participant Register (if not already registered) and ensure portal access.
2. 2Step 2: Download the tender dossier and annexes from the opportunity page and read the Tender Specifications and Draft Framework Contract carefully.
3. 3Step 3: Prepare the technical offer using the Technical Evaluation Questionnaire (Annex 6.1) and follow the Selection templates (Annex 7).
4. 4Step 4: Prepare the financial offer using the Financial model (Annex 6.2), Price Structure Document (Annex 6.3) and Payslip forms (Annex 6.4 / 6.5), and include any required guarantees.
5. 5Step 5: Complete declarations on honour (Annex 2) and commitment letters for subcontractors and other entities (Annexes 5.1 / 5.2) as required.
6. 6Step 6: Submit all forms and attachments via eSubmission before the deadline.

Evaluation method:the awarding criteria include quality and price. The tender metadata lists awarding criterion weights in the procurement project (quality 70% and price 30%) and instructs bidders to consult tender documents for details. The evaluation will therefore follow a combined technical (quality) and financial scoring approach using the technical evaluation questionnaire and the financial model.

Application stages:The procurement process de facto has multiple stages: (1) administrative and eligibility/selection checks (exclusion and selection criteria), (2) technical evaluation of the tenderers' technical offer and compliance with mandatory requirements and scoring against technical criteria, and (3) financial evaluation and combined scoring (quality/price). Bidders should expect at least these three stages during evaluation.

Templates and structure of application forms

The tender provides multiple templates and annexes that structure the application. Key templates and instructions include: Technical evaluation questionnaire (Annex 6.1) which will define how technical quality is described and scored; Financial model (Annex 6.2) in Excel plus instructions (Annex 6.2.a) which bidders must complete to submit pricing; Price Structure Document (Annex 6.3) which defines how prices are organized and must be filled; Payslip information form (Annex 6.4) and Declaration on oath on payslip info (Annex 6.5) for staff cost verification; Declaration on honour (Annex 2) for legal confirmations; Selection templates (Annex 7) for demonstrating compliance with selection criteria; Commitment letters (Annex 5.1 and 5.2) to evidence subcontractor and other entity commitments; Data processing descriptions (Annex 8.1, 8.2, 8.3) and Use of AI (Annex 9) documentation. Bidders must follow the exact structure and fill the native file formats provided (PDF/Word/Excel) and upload them within the eSubmission system.

• Annex 6.1 Technical evaluation questionnaire: structure to present technical approach, organisation, staffing, processes, SLAs and KPIs, service continuity and incident management, security and compliance, transition in/out plans, and solution delivery capabilities.
• Annex 6.2 Financial model: Excel workbook requiring breakdown of costs, rates, resource categories, and pricing over the contract period.
• Annex 6.2.a Instructions to the financial model: PDF guidance for completing the financial model consistently.
• Annex 6.3 Price Structure Document: Excel template to derive unit prices and aggregated totals.
• Annex 6.4 Payslip information form and Annex 6.5 Declaration on oath: staff cost proof templates.
• Annex 7 Selection templates: forms for demonstrating compliance with selection criteria (economic, financial and technical capacity).

Risk, compliance and security requirements

The tender includes robust security and data protection requirements:appendices include Security requirements (Appendix 3a), Security Baseline and Acceptable Use Policy (Appendix €3B), Technical and Organisational Measures (Annex 8.2), Description of processing by contractor as controller (Annex 8.3) and International Data Transfers (Annex 8.1). The use of AI is specifically addressed (Annex 9). Bidders must comply with EU data protection rules, provide evidence of technical and organisational measures, and document any cross-border transfers in line with the annex templates.

Commercial and contractual specifics

The draft framework contract and specific contract template (Annex III) set out contractual terms, special conditions and the mechanism for specific contracts under the framework. The procurement includes SLA definitions, KPI monitoring and a KPI-LD scorecard (Appendix €2B). The draft contract also contains a template for a performance-retention guarantee (Annex V). The procurement specifies electronic ordering and payments in post-award processes and anticipates modern managed services delivery modalities.

Who should not apply / constraints

Organisations unable to meet high security, data protection and operational continuity requirements, organisations unable to provide evidence of technical and financial capacity for large-scale EU-level IT managed services, or organisations that cannot commit to framework contract terms and required guarantees should not apply. Natural persons and entities not legally permitted to conclude EU public procurement contracts are not eligible as prime contractors. SMEs flag is false (the tender is not SME-targeted), but SMEs may participate if they meet requirements and if the contracting authority allows.

Success rate and competition

No explicit historical success-rate statistics are provided in the tender metadata. Framework contracts for large DG DIGIT procurements typically attract multiple established IT service providers and consortia. Given the scale, high entry requirements and comprehensive documentation, competition is expected to be strong among experienced IT integrators and managed service providers. Specific success probabilities depend on the number and quality of bids received and are not disclosed.

Co-funding and financial obligations of bidders

This is a commercial procurement:bidders propose prices and will be remunerated by the Commission under contractual terms; no grant-style co-funding is required. Bidders may need to provide a performance-retention guarantee and must submit payslip evidence and declarations as part of financial validation. There is no requirement to provide own co-financing for service delivery beyond standard commercial commitments and any guarantees requested.

Mentioned countries and geographic references

Primary geographic references:European Commission (Brussels, Belgium) and the European Union. The contracting authority is DG DIGIT based in Brussels. The tender addresses delivery of services for the European Commission across its services and users. No other specific countries are explicitly listed in the scraped metadata; bidders should consult tender documents for the list of admissible countries under EU procurement rules.

Summary of answers to structured categorisation questions

1. 1Eligible Applicant Types: Legal entities able to contract with the European Commission: private companies (SMEs and large enterprises), consortia/associations of undertakings, public organisations where legally permitted, research institutions or NGOs only if they provide the required commercial ICT services and meet selection criteria; individual natural persons are not appropriate.
2. 2Funding Type: Public procurement for services (framework contract leading to specific service contracts). This is a tender (service contract), not a grant or loan.
3. 3Consortium Requirement: Other entities and subcontractors are allowed. Bidders may apply as a single legal entity or as a consortium/association, provided they submit required commitment letters and selection evidence. The dossier includes Annexes 5.1 and 5.2 for commitment letters and Annex 4 for listing subcontractors/reliance entities.
4. 4Beneficiary Scope (Geographic Eligibility): Primarily EU (European Commission). Organisations established in EU Member States or other countries eligible under EU procurement rules may apply; consult the tender dossier for exact admissible countries.
5. 5Target Sector: ICT — Digital Workplace services, endpoint/device management, IT service desk and support, backend technical services, IT engineering, security and compliance, managed services; includes use of AI considerations.
6. 6Mentioned Countries: Belgium (Brussels as seat of DG DIGIT) and generally the European Union; no other specific countries listed in metadata. Region: EU/EEA and countries eligible under EU procurement law.
7. 7Project Stage: Operational delivery and continued operations with solution delivery and engineering — operational, delivery, evolution and transformation (not basic research).
8. 8Funding Amount: No total contract value listed in the scraped metadata. Bidders must use the provided Financial model (Annex 6.2) and Price Structure Document (Annex 6.3) to propose pricing. The framework contract term indicates a large-scale, multi-year engagement (planned 84 months).
9. 9Application Type: Open competitive tender via the EU Funding & Tenders Portal with mandatory electronic submission (ESUBMISSION).
10. 10Nature of Support: Monetary payment under a service contract (commercial remuneration), with additional contractual requirements (guarantees, compliance obligations).
11. 11Application Stages: Multiple evaluation stages — at least selection/exclusion checks, technical quality evaluation, and financial evaluation (three main stages).
12. 12Success Rates: Not specified; expected strong competition among established IT service providers. No numeric success rate published.
13. 13Co-funding Requirement: No grant-style co-funding required. Bidders must provide pricing and may need to provide performance guarantees and payslip evidence; no applicant cash co-funding is required.

Procurement-specific footnote and reference:bidders must consult the tender dossier and the published annexes for full requirements, templates and mandatory forms; the portal contains the official documents and instruction set for bid preparation and submission Tender details and documents ¹.

General conclusion and opportunity explanation

This opportunity is a large-scale EU public procurement to award a framework contract for managed Digital Workplace services for the European Commission. It is aimed at experienced IT service providers and consortia able to deliver robust service desk, device lifecycle, endpoint management, backend technical services and engineering at EU institutional scale. The procurement is structured as a framework agreement to cover long-term service delivery and the award will be based on combined quality (weighted heavily) and price. Candidates must prepare a compliant technical offer using the provided Technical evaluation questionnaire, complete the financial model and price structure templates, supply documented evidence for selection criteria, meet strict security and data protection requirements (including handling of AI and international data transfers), and submit all documents electronically by the deadline. Bidders should carefully study all annexes, ensure legal and operational ability to comply with the draft contract clauses, and be prepared to provide performance guarantees and the staff/payroll evidence required in the financial templates. This is not a research grant; it is a procurement of ongoing operational and engineering IT services to ensure continuity and modernisation of the Commission's Digital Workplace.

Footnotes

1. 1Primary source: European Commission Funding & Tenders Portal, Call EC-DIGIT/2025/OP/0071 — procurement page and attached tender documents (Tender Specifications, Draft Framework Contract and Annexes) published 2026-07-10. Access the tender page and download all annexes for full requirements and templates.

Opportunity Identification and Scope

This tender, identified by Call Identifier EC-DIGIT/2025/OP/0071, seeks a service portfolio for the European Commission's Digital Workplace (DWP) to deliver efficient, end-user experience-driven, proactive, and resilient solutions and support services ¹. The contract targets operational continuity while integrating latest technologies to align with the evolving business objectives of the European Commission, specifically covering services within the scope of the expiring framework contract DI-07810 ².

Core Service Areas:The service portfolio encompasses Digital Workplace support services, device lifecycle management, endpoint management, and technical backend services ranging from support operations to engineering activities ³.

Contract Structure and Duration

The procedure consists of a single lot (LOT-0001) to ensure full end-to-end delivery and maximized service quality through a modern managed services approach ⁴. The framework contract is concluded for an initial period of 48 months, renewable three times, with a total planned period of 84 months ⁵.

Submission Deadlines and Evaluation Criteria

The final deadline for tender submission is October 30, 2026, at 17:00:59 (Europe/Brussels time), with electronic submission required via the eSubmission portal ⁶. The award is based on the best price-quality ratio, weighting quality at 70% and price at 30% ⁷.

1. 1Quality (70%): Technical capability, service innovation, and end-user experience focus
2. 2Price (30%): Financial offer and cost efficiency

Applicant Requirements and Documentation

Applicants must submit a comprehensive set of documents including the Tender Specifications, Declaration on Honour, Financial Model, Technical Evaluation Questionnaire, and specific annexes for subcontractors, data transfers, and AI usage ⁸. The procurement documents also require a Draft Contract (FwC EXPRESS) and specific appendices covering Security Baselines, SLA KPIs, and Device Lifecycle Management ⁹.

Key Mandatory Documents:Essential submissions include the II.6.2 Financial Model, II.6.1 Technical Evaluation Questionnaire, II.9 Use of AI Annex, and III.A.3.a Security Requirements Appendix ¹⁰.

Strategic Value and Contact Information

This tender represents a critical opportunity for IT service providers to support the European Commission's digital infrastructure, ensuring secure, reliable, and scalable services for staff and public administrations across the EU ¹¹. The lead contracting authority is the Directorate-General for Digital Services (DG DIGIT), located in Brussels, Belgium ¹².

Footnotes

1. 1Official Tender Description: EC-DIGIT/2025/OP/0071, European Commission Digital Workplace Service Portfolio.
2. 2Reference to expiring framework contract DI-07810, awarded under DIGIT/A3/PO/2018/015 EUSS-SM.
3. 3Service Scope: Digital Workplace support, device lifecycle, endpoint management, and technical backend services.
4. 4Lot Structure: Single lot (LOT-0001) for end-to-end delivery in a managed services approach.
5. 5Contract Duration: Initial 48 months, renewable 3 times, total planned period 84 months.
6. 6Submission Deadline: October 30, 2026, 17:00:59 (Europe/Brussels), electronic submission via eSubmission.
7. 7Award Criteria: Quality 70%, Price 30%, based on best price-quality ratio.
8. 8Required Documents: Tender Specifications, Declaration on Honour, Financial Model, Technical Evaluation Questionnaire, AI and Security Annexes.
9. 9Draft Contract Appendices: Security Baseline, SLA KPIs, Device Lifecycle Management, Endpoint Management, Technical Services.
10. 10Key Annexes: II.6.2 Financial Model, II.6.1 Technical Questionnaire, II.9 AI Annex, III.A.3.a Security Requirements.
11. 11Strategic Impact: Supporting secure, reliable, and scalable digital services for EU institutions and member states.
12. 12Lead Authority: DG DIGIT - Digital Services, European Commission, 1049 Bruxelles/Brussel, Belgium.