Provision of ICT services for user support, infrastructure administration and maintenance services

Call EUROJUST/HAG/2026/OP/0005 by the European Union Agency for Criminal Justice Cooperation (Eurojust) seeks semi-managed ICT services covering user support, on-premise infrastructure administration and maintenance for Eurojust projects. The procurement is an open procedure to award multiple framework agreements with a total estimated ceiling of €13,500,000 and a maximum duration of 48 months (initial 24 months plus two renewals). Tenders must be submitted electronically via the EU Funding & Tenders Portal by 4 November 2026 16:00 Europe/Amsterdam and the award criterion is best price-quality ratio with quality weighted at 70 percent and price at 30 percent. The call is not marked SME suitable and requires bidders to meet administrative, financial, technical and strict security and data protection requirements, including EEA-based processing where applicable.

Opportunity type and authority

Call ID EUROJUST/HAG/2026/OP/0005

Tender published by the European Union Agency for Criminal Justice Cooperation (Eurojust). Electronic submission via the EU Funding & Tenders Portal is required.

What it funds:Multiple framework contracts for semi-managed ICT services covering user support (1st/2nd line), on-premise infrastructure administration (Microsoft/VMware environments) and software/system maintenance for Eurojust projects; excludes cybersecurity, DevSecOps/cloud PaaS IaaS, and pre-go-live development ¹.

Who can apply:Economic operators established in the EEA able to provide on-site and remote consultants meeting security and vetting requirements; joint tenders and consortia allowed.

Estimated budget and contract form:Estimated total procedure value €13 500 000. Framework agreements with reopening of competition; maximum duration 48 months (initial 24 months + renewals) ¹.

Key dates and practicals

Main submission deadline and procedure details are set in the procurement documents; tenders are submitted electronically through eSubmission on the F&T Portal.

1. 1Deadline for receipt of tenders: 04/11/2026 16:00 Europe/Amsterdam
2. 2Virtual public opening: 06/11/2026 10:00 Europe/Amsterdam
3. 3Contract maximum duration: 48 months; framework ceiling €13 500 000

Tender documents, technical specifications, draft framework contract, SLA, profile descriptions and financial tender form are published on the F&T Portal and must be followed exactly when preparing a bid. See the official call page F&T Tender Details.

Footnotes

1. 1Procurement documents include Invitation to tender, Tender specifications (administrative and technical), Annex 07 Financial Tender, Draft Framework Contract, Service Level Agreement and Profile Description available via the F&T Portal link above.

Basic procurement facts

Title:Provision of ICT services for user support, infrastructure administration and maintenance services. Procuring authority: European Union Agency for Criminal Justice Cooperation (Eurojust), Johan de Wittlaan 9, 2517 JR The Hague, The Netherlands. Procedure identifier / Call reference: EUROJUST/HAG/2026/OP/0005 (TED ref 181/2026, 646325-2026). Procedure type: Open procedure leading to multiple framework contracts with reopening of competition. Main CPV: 72000000 - IT services: consulting, software development, Internet and support. Nature of contract: services. Submission method: electronic (eSubmission via the EU Funding & Tenders Portal).

Estimated total value:€13 500 000 (estimated overall contract ceiling for the framework arrangements). ¹

Maximum contract duration:Up to 48 months in total under the framework contract (FWC). The FWC is concluded for an initial period of 24 months renewable twice for 12 months each, subject to formal notification terms in the draft contract.

Deadlines and key dates (as published):Deadline for receipt of tenders: 04/11/2026 16:00 Europe/Amsterdam. Virtual public opening session: 06/11/2026 10:00 Europe/Amsterdam. Deadline for questions to contracting authority: 27/10/2026 23:59 Europe/Amsterdam. TED publication / document release date: 18/09/2026. See procurement documents on F&T Portal link in the Invitation to Tender.

What is being procured and scope

Eurojust seeks to conclude multiple framework contracts (maximum of four contractors) with reopening of competition for semi-managed ICT services supporting Eurojust-specific projects. The services cover three principal domains: user support (first and second line helpdesk and client device services), on-premise ICT infrastructure administration (server, storage, virtualization, network, backup, DR) and maintenance services (corrective, adaptive, perfective and preventive maintenance; change lifecycle and decommissioning). Eurojust will order specific contracts (fixed-price or quoted time & means) under the framework contracts. Some services may require mixed delivery modes (on-site at Eurojust premises in The Hague, off-site within the EEA, or hybrid).

Explicit out-of-scope items listed by Eurojust:ICT cybersecurity consultancy and operational cybersecurity services; DevSecOps for cloud and non-cloud; high-level IT advisory services; IaaS/PaaS cloud provisioning; ICT software development prior to system go-live; and other named exclusions in the technical specifications.

Procurement model and award

Contract model:Multiple framework agreements with reopening of competition. Eurojust will invite all awarded framework contractors to bid in reopening-of-competition mini-competitions for specific contracts. Award method for each specific contract: most economically advantageous tender based on award criteria and weightings described in the tender specifications (quality/price formula; quality typically weighted higher than price). The FWC is non-exclusive and signature of the FWC does not oblige Eurojust to award specific contracts.

Ordering modalities:Specific contracts under the FWC can be: fixed-price (FP) for defined deliverables or quoted time & means (QTM) using person-days or hours per profile. Reopening-of-competition requests will include statement of work, tender specifications, award criteria questionnaire and a financial tender template. Minimum response time for reopening competitions will not be less than 10 working days (may be longer depending on request).

Documents published and application process

Procurement documents published on the EU Funding & Tenders Portal include:Invitation to Tender / Invitation letter; Tender specifications part 1 (administrative) and part 2 (technical specifications); Annexes: Financial Tender (Annex 07), Declaration on honour (Annex 02), Draft framework contract (Annex 08), Draft framework contract Service Level Agreement (Annex €08B), Draft SCC for data protection (Annex 08a), Profile descriptions (Annex 09), List of tools & technologies (Annex 10) and Financial offer form templates. Tenderers must submit electronically using eSubmission and must have an EU Login account and PIC. Attachments are encrypted on upload; technical system requirements and file size limits are documented on the Portal and in the eSubmission guidance.

1. 1How to access documents: Funding & Tenders Portal tender details page (link in Invitation to Tender).
2. 2Submission method: eSubmission. No email or paper submissions accepted.
3. 3Required identifiers: Participant Identification Code (PIC) mandatory for tenderer and subcontractors where applicable.
4. 4Language: Procurement documents are published in English (official). Tenders may be submitted in any official EU language according to the Invitation to Tender.
5. 5Attachments technical limits: individual attachment limit and total files limit (refer to eSubmission System Requirements); typical single-file max accepted is 50 MB in attachments and max 200 files per submission as noted in Q&A.

Eligibility and applicant requirements

Eligible applicants:economic operators established in the EEA. Tenderers may bid as single legal entities or groups/consortia. In case of joint tender without separate legal personality, a group leader must be designated and members are jointly and severally liable. Subcontracting is allowed subject to contracting authority prior authorisation and obligations around responsibilities remain with the contractor. Tenderers must satisfy exclusion and selection criteria (Declaration on honour and supporting evidence) and must complete administrative and technical documentation requested (financial tender, technical tender, annexes).

Security and personnel requirements:All contractor personnel assigned to Eurojust must comply with strict security constraints: certificate of good conduct (not older than three months) or national personal security clearance where required; possible EU security clearance for certain services (EU CONFIDENTIAL or EU SECRET); signed confidentiality and NDA; Eurojust-issued laptops and VPN use mandatory; remote work restricted to EEA and within +/-2 hours of Dutch time; additional spatial and technical security controls for remote work; contractor bears costs for security clearances and is responsible for ensuring compliance with confidentiality and data protection rules.

Eligible applicant types (detailed)

Eligible applicant types for this opportunity:private companies and legal entities providing ICT services including SMEs and large enterprises; consortia of companies (joint tenders); ICT service providers, system integrators, managed service providers, professional services firms and consulting firms; subcontractors may be used but require prior approval. Public-sector entities may participate if legally permitted and meeting procurement selection criteria. Individuals are not the intended contracting entity for framework agreements, though individual consultants can be supplied by an employing tenderer. Non-EEA entities may participate only if they satisfy EEA establishment/registration and data localisation rules and legal transfer conditions; primary geographic eligibility is the EEA.

Funding type and nature of support

Funding type:This is a public procurement contract (tender) for services leading to service contracts and framework agreements. Nature of support: commercial service contracts awarding monetary payments to contractors providing the procured services. Beneficiaries will receive monetary compensation under the contracts (not grants, loans or equity).

Consortium requirement and structure

Consortium requirement:not mandatory; single tenderer may apply. Tenderers may submit joint tenders (groups of economic operators). For joint tenders without separate legal personality, one member must be designated as group leader who acts as primary contact and receives payments. Members of a joint tender are jointly and severally liable. The tender documentation includes an annex template for group members’ shares for VAT purposes to be used when applicable.

Beneficiary scope (geographic eligibility)

Beneficiaries scope:European Economic Area (EEA). The technical specifications and data protection clauses require that processing locations and remote service provision take place in the territory of the EEA, unless specific and authorised transfer safeguards are agreed in the contract and comply with Chapter V of Regulation (EU) 2018/1725 and Regulation (EU) 2016/679 where applicable.

Target sectors and technologies

Target sector:ICT services, including user support/helpdesk; on-premise infrastructure administration (Microsoft/VMware, virtualization, storage, backup and DR); infrastructure maintenance; IT operations; application support and administration; testing; project and programme management; business analysis and architecture; AI and data-related engineering profiles where applicable. The List of Tools and Technologies annex enumerates relevant languages, platforms and products (examples: VMware vSphere/vCenter, VMware Horizon, EMC storage, Microsoft Windows Server and AD, SQL databases, Docker/Kubernetes, Python, PowerShell, public/common tools for testing and automation, network technologies including Cisco, backup solutions, monitoring tools, and more).

1. 1Core service categories: User Support, Infrastructure Administration, Maintenance Services (corrective, adaptive, perfective, preventive and decommissioning).
2. 2Typical required consultant profiles: Front Office Support Officer, Back Office Infrastructure Engineer/Admin, Applications Engineer/Administrator, Application Manager, ICT Developer, Business Architect, Business Analyst, Programme/Project Manager, Software Tester, Technical Writer, Solution Engineer, Network Specialist, AI Engineer, IT Security Specialist (detailed profiles in Annex 05).
3. 3Relevant technologies (non-exhaustive): VMware ESXi/vCenter/SRM, Citrix, Microsoft Server/AD/Exchange, SQL/Oracle/PostgreSQL/MySQL, EMC storage and backup solutions, Docker/Kubernetes, scripting and automation (PowerShell, Bash, Python), monitoring and backup tools, network appliances (Cisco Nexus, wireless infrastructure), collaboration and telephony solutions (Cisco UC), web and application tech stack (REST, JSON, SOAP, Java, C#, JavaScript), test frameworks (Selenium, JMeter, ISTQB methods).

Project stage and expected maturity

Project stage:This procurement addresses operational delivery and ongoing maintenance of live services and infrastructure, and may include maintenance and evolutive changes to in-production systems. Expected maturity of assignments: predominantly validated/production systems requiring operational support, maintenance, incremental improvements and migrations (demonstration, operation, maintenance and incremental development). Major new system development prior to go-live is out of scope.

Funding amount and pricing model

Funding amount:Framework contract ceiling estimated at €13 500 000 (total ceiling across all framework contracts and all specific contracts). The Financial Tender annex provides the pricing templates and indicates the rates are considered maximum rates for the FWC; reopening of competition rates may be equal or lower. Pricing is structured by daily, half-day, hourly and standby rates per profile and by on-site/off-site delivery. Tenderers must ensure the total of their financial tender does not exceed the FWC ceiling; any tender exceeding the ceiling will be rejected.

Application type and submission method

Application type:open call (public tender) via the EU Funding & Tenders Portal. Submission method: mandatory electronic submission through the eSubmission system on the Portal. Tenderers must be registered in the Participant Register and have a PIC and EU Login account. Only electronic submissions via eSubmission are accepted; late or other-route submissions will be disregarded.

Nature of support to be provided to beneficiaries

Nature of support:contracted paid services. Beneficiaries (contractors) will receive monetary compensation when they provide the contracted services and meet acceptance criteria and invoice requirements. Non-monetary support such as Eurojust furnishing of laptops, workspace and VPN access is provided to consultants assigned to deliver services on-site or remotely as described (Eurojust issues laptops; contractor responsible for other equipment and for returning Eurojust equipment). No travel or accommodation reimbursements will be provided separately; tenderers must include such costs in their all-inclusive pricing if needed.

Application stages and evaluation

Application stages:single-stage submission for the initial FWC award (one formal tender submission). For the subsequent awarding of specific contracts under the FWC, a mini-competition (reopening of competition) process will be used where all framework contractors are invited to submit offers for each specific request. For the initial FWC award Eurojust will evaluate administrative compliance, exclusion and selection criteria, and then apply award criteria (quality and price) described in the tender specifications. For reopening competitions Eurojust will apply the award criteria indicated in each request. Evaluation stages therefore: 1) administrative and exclusion/selection checks, 2) technical/quality evaluation, 3) financial evaluation, 4) final ranking and award decision.

Number of application stages:1 (initial framework award) for the FWC itself; each reopening of competition is a separate competitive stage for specific contracts (effectively a second stage for delivery opportunities).

Success rates and co-funding

Success rates:not published by Eurojust; typical success depends on number of bidders and compliance with strict technical, security and contractual requirements. The competitive nature (open call with multiple awards and a maximum of four framework contractors) means only selected tenderers signing the FWC will be invited to mini-competitions. Co-funding: not applicable — this is a paid procurement contract. No grant or co-financing from the tenderer is required beyond delivering the contracted services at agreed prices. Tenderers must include all costs (personnel, taxes, social security and other employer costs, overheads) in their financial tender because Eurojust will not reimburse such costs separately.

Success rate indicators and competition

Eurojust will award up to a maximum of four framework contracts. Only those framework contractors will be eligible for reopening-of-competition invitations for specific contracts. The exact number of successful tenderers depends on the evaluation and Eurojust’s need. There is no overall public success rate provided; competition is expected from qualified ICT service providers meeting security, data protection and profile requirements.

Co-funding requirement

Co-funding:no. The contracting model is a public procurement for services with commercial compensation. Tenderers must bear all costs of preparation and submission of tenders; they must price their offers to include taxes, social charges and any costs associated with providing the services (including security clearance costs, insurance, training and equipment other than Eurojust-provided laptops).

Application templates and form structure

The procurement includes a set of templates and forms that tenderers must complete and upload via eSubmission. Key templates and their structure (as published):

1. 1Invitation to Tender / Invitation letter (covering legal and procedural rules for submission).
2. 2Tender specifications part 1 — administrative: contains procedure rules, exclusion and selection criteria, contracting forms, SV declarations and submission checklists.
3. 3Tender specifications part 2 — technical specifications: detailed scope of services, security constraints, place and time of performance, profiles, SLA summary and reporting obligations.
4. 4Annex 06 — Technical tender form: a structured questionnaire where tenderers explain sourcing process, methodology, security and innovation approaches mapped to award criteria (scored).
5. 5Annex 07 — Financial Tender (Excel): pricing template by profile showing daily, half-day, hourly and standby rates (on-site and off-site). Tenderers must fill white cells only; totals are used in award evaluation and must not exceed framework ceiling.
6. 6Annex 02 — Declaration on honour (exclusion and selection): mandatory signed template to declare absence of exclusion grounds and compliance with selection rules.
7. 7Annex 08 / 08a / €08B — Draft framework contract, Standard Contractual Clauses for Data Protection and Service Level Agreement: contract templates that bidders must accept without reservations (any reservations may render bid non-compliant).
8. 8Annex 09 — Profile descriptions: detailed requirements for each consultant profile that bidders must reference in technical offers.
9. 9Annex 10 — List of tools and technologies: reference technologies and platforms that Eurojust currently uses and expects competence in.

Guidance for completing templates:Tenderers must complete the Technical Tender form (Annex 06) addressing scoring criteria (sourcing, methodology, innovation, security/data protection). The Financial Tender (Annex 07) must be filled, converted to PDF, and signed by qualified electronic signature where required. The Declaration on honour must be signed (QES or handwritten per instructions). The draft FWC and annexes are published and constitute the contractual base; tenderers should review and accept contract clauses in full.

Selection, exclusion and compliance

Exclusion grounds:mandatory criminal, bankruptcy, fraud, corruption, money laundering, infringements and other exclusion grounds apply as per Financial Regulation and the Declaration on honour. Tenderers must provide supporting evidence when requested (judicial records, tax and social contributions certificates, etc.). Selection criteria: economic and financial capacity and technical/professional capacity requirements are set in the administrative specifications; evidence (references, CVs, certifications) must be available and may be requested during evaluation. Security vetting: contractor personnel may require certificate of good conduct and/or national/EU security clearances depending on the assignment; costs borne by contractor.

Intellectual property, pre-existing rights and data protection

IP rules in the draft framework contract:Eurojust acquires ownership of results created specifically for Eurojust under the FWC. Pre-existing rights remain with the contractor but must be licensed on a royalty-free, non-exclusive and irrevocable basis to Eurojust for use and exploitation as set out in the contract. Tenderers must provide a list of any pre-existing rights incorporated into results and documentary evidence when requested. Data protection: the contract includes mandatory Standard Contractual Clauses (Annex 08a) and requires processor obligations consistent with Regulation (EU) 2018/1725. Processing locations must be within the EEA unless transfers to third countries are explicitly documented and lawful; technical and organisational measures must be described in the SCC annex and will be evaluated for compliance.

Evaluation and award criteria (high level)

Eurojust will apply award criteria and weighting published in the tender specifications (administrative part). The Lot-level awarding terms indicate a quality/price split. Tenderers must consult the procurement documents for precise criteria and weightings; the Technical Tender form (Annex 06) maps to quality sub-criteria that Eurojust will score (examples shown in the Technical Tender: sourcing process / consultant selection, methodology for QTM and FP assignments, innovation and transformation approach, information security and data protection). Financial evaluation is based on Annex 07 totals and applied within the stated quality/price formula. For reopening of competition requests, the award criteria for the mini-competition are specified in each request.

Performance management and penalties

Service Level Agreement (Annex €08B) defines Service Quality Indicators (SQIs), reporting and governance. SQIs include: timely submission of performance reports, turnover of personnel (contractor-initiated and Eurojust-initiated), and other operational KPIs. Monitoring starts after contracting; the first two quarters after signature are exempt from FWC-level penalties. Measures for underperformance include price reductions, liquidated damages for delay, and time-out suspension from further requests for services in case of repeated failures or serious vetting failures. Eurojust may substitute contractor performance with a third party at contractor expense in case of severe breach; termination rights are defined in the draft FWC.

Practical recommendations to applicants

Before submitting a tender, applicants should:register and obtain PIC and EU Login credentials early; read the draft FWC and annexes in full and ensure they can accept terms (SLA, data protection clauses, security clauses); prepare CVs in Europass format matching required profiles and include Declaration of Suitability; prepare the Financial Tender Excel precisely as required and ensure totals do not exceed the framework ceiling; prepare Declaration on honour and supporting evidence for selection/exclusion; verify capability to process and store EEA-located personal data and to provide technical and organisational security measures; plan for any required security clearances and budget clearance costs (borne by contractor).

Categorisation answers (detailed)

Below are the requested categorisation answers extracted and consolidated from the procurement documentation and technical specifications.

Eligible Applicant Types:Eligible applicant types include: SMEs, large enterprises, system integrators, managed service providers, ICT consultancies, software and infrastructure vendors acting as prime contractors or members of consortia, universities or research institutes only if they are legally able to contract as service providers, nonprofit or public bodies only where law allows them to enter commercial contracts. Joint ventures and consortia are permitted (with a group leader for administrative purposes). Individual natural persons are not the primary contracting entity for the FWC though individuals may be supplied as consultants by an employing entity.

Funding Type:Primary financial mechanism: procurement contract for services (framework agreements and specific service contracts). This is not a grant, loan or equity instrument.

Consortium Requirement:Consortium is optional: single bidders accepted. Joint tenders allowed; in case of joint tender one member must act as group leader. Members of a joint tender without separate legal personality are jointly and severally liable.

Beneficiary Scope (Geographic Eligibility):Geographic eligibility: entities established in the European Economic Area (EEA). Remote service provision locations must be within the EEA and typically within +/-2 hours of Dutch time for remote delivery; data processing and storage locations are required to be in the EEA unless lawful transfer mechanisms are specifically agreed and compliant with Regulation (EU) 2018/1725 and Chapter V requirements.

Target Sector:Thematic sectors: ICT services and operations, IT infrastructure management, user support/helpdesk, systems maintenance, application operations, testing, DevOps-adjacent operational tasks (but not cloud IaaS/PaaS procurement or DevSecOps deliverables), AI engineering for specific tasks where requested. Primary sector label: ICT / IT services and support.

Mentioned Countries:Explicit countries mentioned: Netherlands (Eurojust premises in The Hague). Geographic region referenced: European Economic Area (EEA) for service delivery and processing. The procurement is issued by an EU agency located in the Netherlands, with services executed either in The Hague or remotely anywhere within the EEA.

Project Stage:Expected maturity: operation and maintenance of production/operational ICT systems, ongoing maintenance, validation and demonstration of changes in live environments. Assignments are generally at the development-to-production maintenance and operational stage rather than pure research or idea stage.

Funding Amount:Framework ceiling: €13 500 000 (estimated overall contract amount to be used for award decision and cumulative orders under the framework). Individual specific contracts will have their own maximum amounts within this ceiling.

Application Type:Application method: open public tender via eSubmission on the EU Funding & Tenders Portal (single-stage for framework award). Subsequent actions: reopening-of-competition mini-competitions among framework contractors for specific contracts.

Nature of Support:Beneficiaries (contractors) receive financial remuneration (money) for services delivered under contractual terms; they also receive non-monetary operational support such as Eurojust-provided laptops, VPN credentials and on-site workspace when required.

Application Stages:Number of stages to obtain the opportunity: 1 for initial FWC award (electronic submission and evaluation). Additional stages: multiple reopening-of-competition events for specific contracts once the FWC is awarded (each reopening is a separate competitive stage).

Success Rates:Published success rates are not provided. Practical likelihood of being awarded a framework contract depends on meeting strict technical, security and contractual requirements and relative scoring against other bidders. A maximum of four framework contracts will be signed, so the top-scoring four compliant tenders may be awarded.

Co-funding Requirement:Co-funding: not applicable; tenderers do not need to provide co-funding. Costs for security clearances, salaries, insurance, taxes and overheads must be included in the tendered rates.

Templates and application form structure (how they look)

Templates and application forms published by Eurojust include the following and should be completed exactly as requested. The procurement contains a mix of native editable documents (Word, Excel) and PDF drafts to be accepted by bidders. Tenderers must upload completed forms via eSubmission and sign required documents with a qualified electronic signature where requested.

1. 1Annex 06 – Technical Tender Form: a Word template with structured sections mapped to award criteria. Sections request narrative on: consultant sourcing and recruitment approach; methodology for quoted time & means and fixed-price responses; innovation and digital transformation proposals; information security and data protection measures. Respond to each question and reference annexed CVs and evidence.
2. 2Annex 07 – Financial Tender (Excel): a defined spreadsheet where Tenderers input daily on-site rates (8 hours), half-day rates, hourly rates, off-site rates, and standby hourly rates per named profile. White cells only to be filled. The sheet calculates totals used for award decision and enforces the framework ceiling. Tenderers must convert the completed spreadsheet to PDF and sign it with a qualified electronic signature before upload.
3. 3Annex 02 – Declaration on honour: a standard EU template to confirm absence of exclusion circumstances and acceptance of selection criteria; must be signed (QES recommended) and uploaded.
4. 4Annex 08 – Draft Framework Contract and Annex €08BSLA and Annex 08a SCC for data protection: contractual templates that the contractor must be prepared to sign with limited or no reservations; bidders should review these drafts thoroughly as they show obligations, IP rules, data protection clauses and termination rights.
5. 5Annex 09 – Profile Descriptions: structured profiles with required minimum competencies, education and years of experience. Tenderers must map proposed CVs to these profiles.
6. 6Annex 10 – List of Tools and Technologies: a checklist of platforms, software, protocols and infrastructure Eurojust uses; bidders should declare competences against this list in the technical tender.

Presentation notes:Eurojust requires CVs in Europass format and a Declaration of Suitability per proposed consultant. CVs without the declaration and evidence may be considered non-compliant. Security and data protection annexes must be completed by awarded tenderers, and awarded suppliers will be asked to populate SCC annexes with processor technical and organisational measures.

Detailed technical and security requirements highlights

Key technical expectations (summarised from technical specifications and annexes):capability to provide 1st/2nd/3rd line support, Microsoft/VMware back-office management, server and storage administration, backup and disaster recovery operations, application administration and testing skills, project and programme management, business analysis and architecture. Contractors must be able to supply the full set of required consultant profiles and scale resource levels in response to specific contract needs.

Security, confidentiality and data protection:strict rules apply. All Eurojust-related tasks must be performed on Eurojust-provided laptops and VPN connections. Remote work conditions include EEA-only locations, time zone restrictions, spatial confidentiality rules, and Eurojust may conduct security interviews, session recording for monitoring or on-site audits. Personal security clearances and certificates of good conduct are required as per assignment needs; contractor bears clearance costs. SCC (Annex 08a) must be executed and Annex III of SCC completed by awarded tenderers describing technical and organisational measures.

How evaluation scoring links to templates

The Technical Tender form (Annex 06) is the primary mechanism to demonstrate compliance with the quality award criteria. Answers must be evidence-based and reference CVs, processes and security measures. The Financial Tender (Annex 07) will be used in the price component of the quality/price formula. The profile descriptions and list of tools/technologies support evaluation of proposed consultants against required skills and platform competencies.

Concluding summary

What is this opportunity about and how to explain it

This procurement is an EU agency-led tender by Eurojust to secure semi-managed ICT services comprising user support/helpdesk, on-premise infrastructure administration and maintenance for Eurojust projects and operations. Eurojust will award up to four framework service contracts with reopening-of-competition for specific service orders. The estimated total framework value is €13.5 million and the maximum FWC duration is 48 months (initial 24 months + up to two renewals). The contract requires strong operational delivery capabilities, proven profiles (support officers, infrastructure administrators, application managers, project and programme managers, testers, security specialists and others), strict security and data protection practices, ability to process and store data inside the EEA, and acceptance of Eurojust’s draft framework contract, SLA and Standard Contractual Clauses for data protection.

Tenderers should prepare one complete technical submission (Annex 06 and required evidence), one completed financial tender (Annex 07 Excel converted to signed PDF), and mandatory administrative declarations (Annex 02 and other requested documents). Submissions are made electronically via eSubmission on the EU Funding & Tenders Portal before the published deadline. The evaluation focuses on quality (methodology, sourcing, security/data protection, proven experience against profile descriptions) and price using the specified award weighting. Failing to meet minimum administrative, security or technical requirements will lead to exclusion. The contract is a commercial service procurement with monetary payments; Eurojust does not provide grant funding or reimburse security clearance costs. The procurement is suited to established ICT service providers who can demonstrate operational capacity, EEA-based delivery, robust security measures and acceptance of EU agency contracting terms.

Footnotes

1. 1Estimated total value €13 500 000 is the framework contract ceiling as stated in the call documents. See the Invitation to Tender and Tender Specifications on the EU Funding & Tenders Portal for official figures and the legally binding draft framework contract and annexes.

This is an open procedure public procurement tender launched by Eurojust for semi managed ICT services covering user support, on premise infrastructure administration, and maintenance for Eurojust specific projects. The estimated total contract value is €13,500,000 and the notice is published on the EU Funding and Tenders Portal.[1]

Core contract information

What the tender is about

The scope is the provision of semi managed ICT services in the domains of user support, on premise infrastructure and maintenance for Eurojust specific projects. The document set includes administrative and technical specifications, a financial tender form, a declaration on honour, a draft framework contract, a service level agreement, data protection clauses, a profile description, and a list of tools and technologies.[1]

Who can apply

As an open procurement procedure, the call is available to economic operators that can demonstrate the administrative, financial, and technical capacity required in the tender documents. The call is not marked as SME suitable, so bidders should expect a contract structure and workload that favour operators with established ICT service delivery capability.[1]

Participation and submission requirements:Tenders must be submitted electronically through the portal, and applicants need an EU Login account to access the submission environment and related procurement functionality. The portal also indicates that the contracting authority is not bound to answer questions submitted after 27 October 2026 at 23:59 Europe/Amsterdam.[1]

Commercial and operational considerations

• The contract is a framework agreement, so the successful contractor is likely to support recurring call off needs during the contract term.[1]
• The initial term is 24 months, with two possible renewals, which aligns with the maximum overall duration of 48 months.[1]
• Applicants should be prepared to demonstrate experience in end user support, infrastructure administration, maintenance, SLA management, and data protection compliant delivery.[1]
• The technical package suggests a potentially security sensitive environment, so capability in controlled ICT operations and compliance processes will be important.[1]

Applicant takeaway

This opportunity is best suited to ICT service providers that can deliver structured support operations, infrastructure administration, and ongoing maintenance at institutional scale. Applicants should review the administrative specifications, technical specifications, and draft contract carefully before submitting, because the award will depend on both price and quality rather than price alone.[1]