MSS H24 Event and Incident Management Support and Monitoring Platform Services

The European Maritime Safety Agency (EMSA) has opened a call for tenders under the identifier EMSA/2025/OP/0015 for services related to the MSS H24 Event and Incident Management Support and Monitoring Platform. This procurement contract is valued at approximately €2,000,000 and is intended for a maximum duration of 48 months.

The eligible applicant types are primarily large enterprises or specialized IT service providers, as small and medium-sized enterprises (SMEs) are explicitly excluded from participation. The project targets entities capable of delivering complex IT support services, as indicated by the CPV codes 72250000 for computer support services and 72253000 for IT platform monitoring.

The funding is categorized as a procurement contract and the application process is an open call specifically open to providers within the European Union and potentially the European Economic Area (EEA). The tender emphasizes the need for experienced providers in Information and Communication Technology (ICT) with a focus on helpdesk and support services as indicative of the contract's nature.

The project seeks operational support rather than research or development, meaning it is likely at the commercialization or scale-up stage. The deadline for tender submissions is set for July 21, 2025, at 16:00 UTC+1, with a public opening scheduled for July 23, 2025, at 10:00 UTC+1. The evaluation of submitted tenders will be based on the best price-quality ratio, with quality weighted at 70% and price at 30%.

No requirement for co-funding is specified, and while the precise success rates for submissions are not defined, competition is expected to be significant given the nature of the tender. Applicants must secure a valid Personal Identification Code (PIC) to participate.

Submissions will need to be electronic, adhering to the eSubmission system's requirements which include file size limits, format specifications, and naming conventions. The system supports all official EU languages, ensuring accessibility for a wide range of applicants. All documents related to the call, including detailed specifications and templates, are available for download since the publication date of June 6, 2025.

The European Maritime Safety Agency (EMSA) has published a call for tenders, EMSA/2025/OP/0015, for MSS H24 Event and Incident Management Support and Monitoring Platform Services. This is an open procedure with an estimated total value of 2,000,000 EUR. The TED publication date is 06/06/2025. The main classification (CPV) code is 72253000, which refers to helpdesk and support services. The nature of the contract is for services, and the maximum contract duration is 48 months. The award method is based on the best price-quality ratio, and it is a framework agreement without reopening of competition. The TED reference is 108/2025 367494-2025. The date and time of the public opening is 23/07/2025 at 10:00 Europe/Lisbon. The deadline for receipt of tenders is 21/07/2025 at 16:00 Europe/Lisbon. The contracting authority is not bound to reply to questions submitted after 11/07/2025 at 06:00 Europe/Lisbon. Submissions must be sent exclusively via electronic submission.

The following documents are available for download: Invitation to tender (request for offer), Tender Specifications, Framework contract (IT) Draft contract, General terms and conditions for information technology contracts Draft contract: general conditions, FWC (IT) General terms and conditions Appendix A Draft contract: general conditions, FWC (IT) General terms and conditions Appendix B Draft contract: general conditions, FWC (IT) General terms and conditions Appendix D Draft contract: general conditions, FWC (IT) Annexes I II and VIII - XIV Draft contract annex, FWC (IT) Annex III Order Form IT Draft contract annex, and Tenderer (Candidate) Checklist Other invitation to tender document. All documents were published on 06/06/2025 and are version 1, with no translations available.

Frequently Asked Questions (FAQ) related to the eSubmission system are provided:

1.  How to proceed if the system is slow or doesn’t work while uploading/downloading documents? Use the latest versions of Google Chrome or Mozilla Firefox. If the issue persists, clear the cache and cookies on the Internet browser. Published on 13/02/2025 20:52

2.  Which Internet browsers does eSubmission support? Use the latest versions of Google Chrome or Mozilla Firefox. For the most up-to-date technical recommendations, click on the link System Requirements. Published on 13/02/2025 20:52

3.  Is it possible to view the details of the submission after the deadline? No, the content of the submission is not accessible after submitting the tender as the system encrypts all attachments upon upload. Thus, the system will not allow decryption after the upload. Published on 13/02/2025 20:50

4.  Where can I find my submissions in Manage My Area, in the Funding & Tenders portal? Submissions can be found in ‘My Submission(s)’: tenders in response to open calls for tenders, requests to participate. Published on 17/10/2024 20:40

5.  Which size should attachments have? eSubmission accepts files that are less than 50 MB in size. Any larger sizes will not be accepted by the system. Published on 17/10/2024 20:36

6.  How should I name attachments in eSubmission? Name the attachments for the tender draft following the System Requirements. See the following conditions: The attachment names must adhere to the system requirements. Published on 03/10/2024 16:39

7.  Can I submit a video in eSubmission? Which formats are supported? Check the System Requirements of eSubmission. Published on 03/10/2024 16:37

8.  I received an invitation from the F&T Portal but cannot view the procurement documents. Invited candidates can only see the procurement documents after having selected an organisation. Go to F&T Portal, “My Invitations”. Click on “Select Organisation” from the “Action”. Published on 03/10/2024 16:37

9.  Do I need to validate my PIC in order to submit a tender in eSubmission? The Personal Identification Code (PIC) is mandatory to participate in a call for tenders as a sole candidate/tenderer or as a member of a group (consortium). For subcontractors PIC is not mandatory. Published on 03/10/2024 16:36

10. I have an issue uploading a file in eSubmission and it’s giving me an error. What do I do? Make sure it follows the technical requirements of the system. A) For procurement procedures: check system requirements. B) For requests: check system requirements. Published on 03/10/2024 16:36

11. How many attachments can I upload per submission? The maximum number of documents the system will allow you to upload per tender is 200 files. Check the eSubmission System Requirements in the documentation. Published on 03/10/2024 16:35

12. Why do tenderers need a PIC? It is mandatory to register for a PIC if you intend to submit a tender or a request to participate. Only one PIC per organisation must be used. Published on 23/04/2024 17:14

13. How do I register my organisation and get a Participant Identification Code (PIC)? First, check if the organisation is already registered using the Search PIC tool under 'How to Participate' > Participant Register. If your organisation is a bigger structure, check if a department is already registered. Published on 23/04/2024 16:07

14. What is the validity period of a PIC? A PIC is unique and its validity is not limited in time. Published on 22/04/2024 22:55

15. How many languages does the system support? The system is multilingual and supports all 24 official EU languages. Published on 01/04/2024 19:56

16. Which is the character set encoding in the system? The character set encoding is UTF-8. Published on 22/02/2024 23:58

17. Does the system use encryption to ensure the integrity and the confidentiality of the information? Yes, the system encrypts all uploaded documents, using an asymmetric key as an encryption mechanism. Published on 22/02/2024 23:57

18. Which file types does the system support? The supported file types depend on the type of submission you want to make. The allowed file types are specified within the system requirements linked to the procedure in question. Published on 21/02/2024 23:55

19. Can I view and edit my draft submission? Until the deadline for the submission has been reached, submissions in the draft status can be edited, viewed and deleted. Published on 24/03/2023 21:32

20. In the submission report, under the name of our entity, "Legal form: UNKNOWN" is displayed while in the system, our legal form was correctly displayed. Is this a problem for the submission? No, it is just a display issue. This is not blocking for you: you can submit. Published on 03/08/2021 22:07

21. I sent my submission on time and a few days later, I received an automatic email informing me that the deadline for the reception of submissions had been reached. Does this mean that my submission was not correctly sent? No, this is an auto-generated notification sent when the time limit of receipt defined for the call for tenders has been reached. Until then, you had the possibility of withdrawing. Published on 03/08/2021 22:05

In summary, this is a call for tenders by the European Maritime Safety Agency (EMSA) for event and incident management support and monitoring platform services. The procedure is open, meaning any eligible organization can apply. The estimated value is 2 million EUR, and the contract could last up to 48 months. The award will be based on the best price-quality ratio. Tenderers must submit their proposals electronically by July 21, 2025. A key requirement for participation is having a valid Personal Identification Code (PIC). The eSubmission system supports various file types and encrypts uploaded documents for security.

Eligible Applicant Types: The content does not explicitly state the eligible applicant types. However, given that it is a call for tenders, it is likely open to companies, firms, and other organizations capable of providing the required services. The mention of a "Tenderer (Candidate) Checklist" suggests that the opportunity is aimed at organizations rather than individuals.

Funding Type: Procurement. This is indicated by the repeated mention of "Invitation to tender" and "request for offer." The "Nature of the contract" is explicitly stated as "services".

Consortium Requirement: The content mentions that a Personal Identification Code (PIC) is mandatory to participate in a call for tenders as a sole candidate/tenderer or as a member of a group (consortium), so either single or consortium is possible.

Beneficiary Scope (Geographic Eligibility): The content does not explicitly define geographic eligibility. However, given that it is published on the EU Funding & Tenders Portal, it is highly likely that the opportunity is primarily targeted at entities within the EU and potentially the EEA, or entities from countries with specific agreements with the EU.

Target Sector: The primary target sector is IT (Information Technology), specifically helpdesk and support services. This is supported by the CPV code 72253000 - Helpdesk and support services, the description "MSS H24 Event and Incident Management Support and Monitoring Platform Services", and the file names including "FWC (IT)".

Mentioned Countries: No specific countries are mentioned. The contracting authority is the European Maritime Safety Agency (EMSA), suggesting a focus on the EU region.

Project Stage: The project stage is likely at the service delivery stage. The tender is for "MSS H24 Event and Incident Management Support and Monitoring Platform Services," indicating a need for ongoing operational support and monitoring rather than research, development, or demonstration.

Funding Amount: The estimated total value is 2,000,000 EUR.

Application Type: Open call. The procedure type is explicitly stated as "Open procedure".

Nature of Support: Non-monetary services. The selected tenderer will receive a service contract to provide the described services.

Application Stages: The content does not explicitly specify the number of stages. However, the presence of selection criteria and the need to submit a tender suggest a multi-stage process involving evaluation of the submitted proposals.

Success Rates: The content does not provide information on success rates.

Co-funding Requirement: The content does not explicitly mention a co-funding requirement.

Summary:

This is a call for tenders by the European Maritime Safety Agency (EMSA) for "MSS H24 Event and Incident Management Support and Monitoring Platform Services". The procedure identifier is EMSA/2025/OP/0015. The estimated total value of the contract is 2,000,000 EUR, and the maximum contract duration is 48 months. The award method is based on the best price-quality ratio, and the contract will be a framework agreement without reopening of competition. The TED publication date is 06/06/2025, and the deadline for receipt of tenders is 21/07/2025 at 16:00 Europe/Lisbon time. The public opening will be on 23/07/2025 at 10:00 Europe/Lisbon time. Submissions must be sent electronically. The tender relates to the IT sector, specifically helpdesk and support services, as indicated by the CPV code 72253000. Tenderers must have a Personal Identification Code (PIC). The eSubmission system supports various file types and has specific requirements for attachment names and sizes (maximum 50 MB per file, up to 200 files per tender). The system supports all 24 official EU languages and uses UTF-8 character set encoding. The system encrypts all uploaded documents. The contracting authority is not bound to reply to questions submitted after 11/07/2025 06:00 Europe/Lisbon.