Further strengthening eGovernment services and quality assurance system within public administration

The opportunity is a call for tenders titled "Further strengthening eGovernment services and quality assurance system within public administration." It is identified under the procedure EC-ENEST/BEG/2025/EA-RP/0073. The submission method is electronic, and it is currently open for applications. The project focuses on enhancing Serbia's eGovernment services and quality assurance frameworks by implementing information security standards. The project's estimated total value is 3 million EUR, with a maximum contract duration of 30 months. The TED publication date is July 15, 2025, while the deadline for submitting requests to participate is August 14, 2025, at 14:00 Central European Time.

The lead contracting authority is the European Union, represented by the European Commission for Serbia. The main classification code (CPV) for this tender is 72222300, which pertains to information technology services. The nature of the contract is for services, and the procurement process is categorized as restricted, meaning it consists of two stages: a request to participate followed by a full tender submission for those shortlisted.

Eligible applicants include a range of entities capable of delivering IT services, such as large enterprises, SMEs, and specialized IT service providers, specifically those with expertise in public administration and information security. Although the tender is primarily aimed at strengthening Serbia's public administration, participation is open to organizations from EU member states, EEA countries, candidate countries, and other third countries in compliance with EU regulations.

The application is strictly electronic, and interested parties are required to submit their documents via the EU Funding & Tenders Portal, where proper encryption and confidentiality measures are ensured. Participants must have a valid Personal Identification Code (PIC) to partake in the tender process, whether as individuals or part of a consortium. The award will be determined based on the best price-quality ratio, with no co-funding obligations placed on contractors as the entire contract amount will be covered by the EU.

While specific success rates for tendering are not provided, the opportunity represents a significant investment in modernizing Serbia's public services infrastructure through increased digitalization and security standards.

The opportunity is a call for tenders titled "Further strengthening eGovernment services and quality assurance system within public administration". The procedure identifier is EC-ENEST/BEG/2025/EA-RP/0073. The submission method is electronic, and the call is currently open for submission.

The project aims to further strengthen eGovernment services and the quality assurance system within Serbian public administration by introducing and developing information security standards. The procedure type is restricted. The estimated total value of the tender is 3,000,000 EUR. The TED publication date is 15/07/2025. The lead contracting authority is the European Union, represented by the European Commission on behalf of and for the account of Serbia.

The main classification (CPV) code is 72222300, which refers to information technology services. The nature of the contract is for services. The maximum contract duration is 30 months. The award method is the best price-quality ratio. There is no framework agreement associated with this tender. The place of delivery or performance is Serbia, specifically identified by the code 20001057. The relevant program is the Instrument for Pre-accession Assistance, identified by the code 42921320.

Key milestones include the TED publication date of 15/07/2025 and the deadline for receipt of requests to participate, which is 14/08/2025 at 14:00 Europe/Belgrade time.

One document is available for download: ENa5f additional information contract notice-Rev hhInvitation to submit a request to participate, published on 15/07/2025, Version 1. No translations are available.

Submissions must be sent exclusively via the electronic submission address provided.

Some frequently asked questions (FAQ) and their answers related to the eSubmission system are provided:

How to proceed if the system is slow or doesn’t work while uploading/downloading documents?
Ensure you are using the latest versions of Google Chrome or Mozilla Firefox. If issues persist, clear the cache and cookies on your internet browser. Published on 13/02/2025 20:52

Which Internet browsers does eSubmission support?
Use the latest versions of Google Chrome or Mozilla Firefox. For technical recommendations, refer to the System Requirements link. Published on 13/02/2025 20:52

Is it possible to view the details of the submission after the deadline?
No, the content of the submission is not accessible after the deadline because the system encrypts all attachments upon upload and decryption is not possible after the deadline. Published on 13/02/2025 20:50

Where can I find my submissions in Manage My Area, in the Funding & Tenders portal?
Submissions can be found in ‘My Submission(s)’: tenders in response to open calls for tenders, requests to participate. Published on 17/10/2024 20:40

Which size should attachments have?
Attachments must be less than 50 MB in size. Larger files will not be accepted. Published on 17/10/2024 20:36

How should I name attachments in eSubmission?
Name attachments following the System Requirements. Attachment names must adhere to specific conditions. Published on 03/10/2024 16:39

Can I submit a video in eSubmission? Which formats are supported?
Check the System Requirements of eSubmission for supported formats. Published on 03/10/2024 16:37

I received an invitation from the F&T Portal but cannot view the procurement documents.
Invited candidates can only see the procurement documents after having selected an organisation. Go to F&T Portal, “My Invitations”. Click on “Select Organisation” from the “Action”. Published on 03/10/2024 16:37

Do I need to validate my PIC in order to submit a tender in eSubmission?
A Personal Identification Code (PIC) is mandatory for participation as a sole candidate/tenderer or as a member of a group (consortium). PIC is not mandatory for subcontractors. Published on 03/10/2024 16:36

I have an issue uploading a file in eSubmission and it’s giving me an error. What do I do?
Ensure the file follows the technical requirements of the system. Published on 03/10/2024 16:36

How many attachments can I upload per submission?
The system allows a maximum of 200 files per tender. Check the eSubmission System Requirements for more details. Published on 03/10/2024 16:35

Why do tenderers need a PIC?
A PIC is mandatory to submit a tender or a request to participate. Only one PIC per organisation should be used. Published on 23/04/2024 17:14

How do I register my organisation and get a Participant Identification Code (PIC)?
First, check if the organisation is already registered using the Search PIC tool under 'How to Participate' > Participant Register. Published on 23/04/2024 16:07

What is the validity period of a PIC?
A PIC is unique and its validity is not limited in time. Published on 22/04/2024 22:55

How many languages does the system support?
The system supports all 24 official EU languages. Published on 01/04/2024 19:56

Which is the character set encoding in the system?
The character set encoding is UTF-8. Published on 22/02/2024 23:58

Does the system use encryption to ensure the integrity and the confidentiality of the information?
Yes, the system encrypts all uploaded documents, using an asymmetric key as an encryption mechanism. Published on 22/02/2024 23:57

Which file types does the system support?
The supported file types depend on the type of submission you want to make. The allowed file types are specified within the system requirements linked to the procedure in question. Published on 21/02/2024 23:55

Can I view and edit my draft submission?
Until the submission deadline, drafts can be edited, viewed, and deleted. Published on 24/03/2023 21:32

In the submission report, under the name of our entity, "Legal form: UNKNOWN" is displayed while in the system, our legal form was correctly displayed. Is this a problem for the submission?
No, it is just a display issue and is not blocking for submission. Published on 03/08/2021 22:07

I sent my submission on time and a few days later, I received an automatic email informing me that the deadline for the reception of submissions had been reached. Does this mean that my submission was not correctly sent?
No, this is an auto-generated notification. Until the deadline, you had the possibility of withdrawing your submission. Published on 03/08/2021 22:05

In summary, this is a call for tenders from the European Commission to strengthen eGovernment services and quality assurance within the Serbian public administration. The project focuses on introducing and developing information security standards. The total estimated value is 3 million EUR, and the contract duration is 30 months. The submission deadline is August 14, 2025. The tender process is a restricted procedure, meaning that only invited candidates can submit full tenders. The initial step is to submit a request to participate. Submissions must be made electronically through the eSubmission portal, and applicants must have a valid PIC (Participant Identification Code). The eSubmission system supports various file types, but attachments must be less than 50 MB, and the total number of attachments is limited to 200. The system uses encryption to protect the confidentiality of the submitted documents.

Eligible Applicant Types: The eligible applicant types are not explicitly stated, but based on the nature of the tender, it is likely that the eligible applicants include organizations capable of providing information technology services, potentially including SMEs, large enterprises, and specialized IT service providers. The tender is aimed at strengthening eGovernment services, so entities with experience in public administration and information security are likely to be favored.

Funding Type: The primary financial mechanism is procurement, specifically a service contract. The call is for tenders, indicating that the European Commission is seeking to procure services.

Consortium Requirement: The content does not explicitly state whether a single applicant or a consortium is required. However, the FAQ section mentions that a Personal Identification Code (PIC) is mandatory to participate as a sole candidate/tenderer or as a member of a group (consortium), implying that both single applicants and consortia are eligible.

Beneficiary Scope (Geographic Eligibility): The place of delivery or performance is Serbia. The lead contracting authority is the European Union, represented by the European Commission on behalf of and for the account of Serbia. Therefore, while the funding comes from the EU, the project's implementation is specifically targeted within Serbia.

Target Sector: The target sector is ICT (Information and Communication Technology), specifically focusing on eGovernment services, quality assurance systems, and information security within public administration. The main classification (CPV) code provided, 72222300, confirms this focus on information technology services.

Mentioned Countries: Serbia is explicitly mentioned as the country where the services will be delivered and where the project will be implemented.

Project Stage: The project stage appears to be focused on development and implementation, aiming to further strengthen existing eGovernment services and introduce information security standards. It is beyond the initial research phase and geared towards practical application and enhancement of existing systems.

Funding Amount: The estimated total value of the contract is 3,000,000 EUR.

Application Type: The application type is an open call for tenders, with electronic submission being the required method. The procedure type is specified as a restricted procedure.

Nature of Support: The beneficiaries will receive money in exchange for services rendered, as this is a procurement contract. The selected tenderer will be paid for providing the services related to strengthening eGovernment services and quality assurance in Serbian public administration.

Application Stages: The procedure type is "Restricted procedure" which typically involves two stages: a selection stage where candidates submit a request to participate based on selection criteria, and a tender stage where selected candidates are invited to submit a full tender. Therefore, there are two stages.

Success Rates: The success rates are not mentioned in the provided text.

Co-funding Requirement: The text does not explicitly mention a co-funding requirement.

Summary:

This opportunity is a call for tenders issued by the European Union, represented by the European Commission, on behalf of Serbia, with the aim of strengthening eGovernment services and the quality assurance system within Serbian public administration. The project focuses on introducing and developing information security standards within the Serbian public sector. The estimated total value of the contract is 3,000,000 EUR, and the maximum contract duration is 30 months. The procedure type is a restricted procedure, meaning there are two stages: a request to participate and a full tender submission for those selected. The submission method is electronic, and the deadline for receipt of requests to participate is August 14, 2025. The call is targeted at organizations capable of providing information technology services, with a focus on eGovernment and information security. A Personal Identification Code (PIC) is mandatory for participation, whether as a single tenderer or as part of a consortium. The award method is based on the best price-quality ratio. The selected organization will be responsible for delivering services within Serbia. The EU Funding & Tenders Portal is used for electronic submissions, and the system supports multiple languages and encrypts uploaded documents.