Security Guard and Reception/Switchboard services for the Representation of the E.C. in Greece, the European Parliament Liaison Office in Greece and t...

Public procurement tender by the European Commission Representation in Greece, acting also on behalf of the European Parliament Liaison Office, for uniformed unarmed security guard and reception/switchboard services at three EU sites in Greece: the EC Representation, the EP Liaison Office and the Europa Experience Centre. The contract is envisaged as a framework agreement with an estimated total value of €1,500,000 over a planned 48 month period (initial 12 months renewable). Electronic submission via the EU Funding & Tenders Portal is mandatory. The main submission deadline is 25 August 2026 at 20:00:59 UTC, with an earlier clarification deadline on 1 January 2026.

What it funds

Scope summary

Provision of security guarding and front-of-house reception and switchboard services for three EU sites in Greece: the European Commission Representation, the European Parliament Liaison Office and the Europa Experience Centre.

Who can apply:Commercial service providers experienced in security guard services and reception/switchboard operations; applicants must meet the selection and qualification requirements set out in the procurement documents and submit electronically via the Funding & Tenders Portal ¹.

1. 1Contracting authority: European Commission, DG Communication (lead).
2. 2Contract type: Framework contract for services (security and reception).
3. 3Planned duration: initial 12 months, renewable up to 3 times for a total planned period of 48 months.

One lot (LOT-0001). Electronic submission is required; award criteria include quality (70) and price (30). See the full tender dossier for technical specifications, qualification forms and draft framework contract ¹.

Footnotes

1. 1Tender details and procurement documents are available on the EU Funding & Tenders Portal: Tender page.

Tender overview

What the opportunity is

This is a public procurement tender issued by the European Commission, DG Communication (Lead Contracting Authority) for the provision of security guard services and reception/switchboard services at three EU institution sites in Greece: the Representation of the European Commission in Greece, the European Parliament Liaison Office in Greece and the Europa Experience Centre in Greece. The procurement is organised as a framework contract (fa-wo-rc) with an initial duration and renewal options, covering service provision for an estimated overall contract amount of €1 500 000 over the planned period. The procurement is advertised on the EU Funding & Tenders Portal under call identifier EC-COMM/ATH/2026/RP/0350.

Estimated contract value and duration:Estimated overall contract amount: €1 500 000. Planned contract duration: 48 months (the draft indicates an initial 12-month period renewable up to 3 times; consult the draft framework contract in the procurement documents). ¹

Key submission dates:Invitation to request to participate and related documents published 2026-07-17. Two relevant deadlines appear: an initial date listed as 2026-01-01T17:00:59.000Z and the official participation request reception period end date of 2026-08-25 at 20:00:59 (Athens local time, submissions via eSubmission). The call documents list a Two Stage Deadline Date of 2026-08-25T20:00:59Z and the portal indicates eSubmission is required.

Structured extraction and answers

1. 1Eligible Applicant Types: The opportunity is a public services procurement open to economic operators that can provide professional security guard services and reception/switchboard services. Typical eligible applicant types include: security companies (SMEs or large enterprises), private service providers, consortia of companies (if permitted by the tender rules), and other legal entities able to demonstrate compliance with the selection criteria. Public bodies or non-profits could only participate if allowed under the procurement rules and if they meet the qualification and exclusion criteria in the tender documents. The procurement documents (Invitation to request to participate, Tender specifications and Annexes) contain the exact selection, technical and administrative requirements and must be consulted for eligibility details.

1. 1Funding Type: This is a procurement (tender) for a framework contract. The primary financial mechanism is direct contract payment for services under a public procurement framework agreement. It is not a grant, loan or equity instrument.

1. 1Consortium Requirement: The procurement documentation references selection criteria and allows economic operators to apply. The documents include a Declaration on Honour and tender specifications. The procurement procedure type is a framework agreement with a single lot (LOT-0001). The portal entry does not explicitly mandate a consortium; therefore a single economic operator can apply. However, the tender documents may permit or set conditions for consortia, subcontracting or joint bids; bidders should consult Annexes and the Invitation to request to participate for rules on joint tenders and consortium formation.

1. 1Beneficiary Scope (Geographic Eligibility): The contracting authority is the European Commission representation in Greece and the procurement refers to services to be performed in Greece. Eligible bidders are economic operators that meet the procurement rules of the EU Funding & Tenders Portal. The procurement is EU-funded and published on the EU portal, so applicants from EU Member States are normally eligible. The tender documents should be consulted for explicit nationality and establishment requirements (e.g., whether operators from EEA, EU candidate countries or third countries can participate).

1. 1Target Sector: The sector is security and facility front-of-house services. CPV main code 75000000 identifies services related to general building cleaning and maintenance and related facility services; tender specifically requests security guard services and reception/switchboard services (facility security, access control, reception operations).

1. 1Mentioned Countries: Greece is explicitly mentioned as the country where services are required. The Lead Contracting Authority is the European Commission (DG Communication) based in the EU. No other specific countries were named in the scraped content.

1. 1Project Stage: This procurement targets operational service delivery and therefore requires mature, operational capability from bidders. The expected maturity stage is deployment/operation (service provision), not research or R&D.

1. 1Funding Amount: Estimated overall contract amount is €1 500 000 (currency EUR). The portal entry shows Cft Estimated Total Procedure Value and Cft Estimated Overall Contract Amount both as 1 500 000. This is the estimated maximum value across the framework contract duration as published.

1. 1Application Type: The submission method is electronic via the EU Funding & Tenders Portal (eSubmission). The procurement uses a two-stage request to participate process (documents labelled Step 1 - Invitation to request to participate, Step 1 Annexes). The call is an open competitive tender published on the portal (Invitation to request to participate available publicly).

1. 1Nature of Support: The beneficiaries (contractor) will receive monetary payments for services rendered under the framework contract. Support is contract payments for services; the procurement is commercial service delivery.

1. 1Application Stages: The notice indicates a two-stage procedure. Documents are labelled Step 1 (Invitation to request to participate and selection documents). The call lists a Two Stage Deadline Date and the published documents include Step 1 materials (Invitation, Annex I Tender specifications, Annex II Draft Framework Contract, Appendix Security Requirements, Declaration on Honour). The process likely comprises at least: 1) submission of a request to participate / selection phase, 2) invited bidders submit final tenders; consult the procurement documents for definitive stage counts and timeline.

1. 1Success Rates: The notice does not provide historical success rate statistics. Success probability depends on the number of bidders, compliance with selection and technical criteria, and scoring under award criteria. Awarding criteria weightings given in the portal: quality 70 and price 30 (these are indicated as weighting parameters; consult the tender specifications for full scoring methodology). These weightings indicate evaluation emphasis but not a numeric success rate. Bidders should assume competitive selection and prepare strong technical proposals to score well on quality.

1. 1Co-funding Requirement: No co-funding by bidders is required. This is a procurement contract: successful bidder will be paid for services under the contract. There is no grant-type co-financing requirement; however bidders must meet financial capacity and guarantee requirements set out in the selection criteria and draft contract (e.g., performance guarantees, insurances).

1. 1Templates and application structure: The portal provides specific procurement documents and templates to be used. Published Step 1 documents include: Invitation to request to participate (PDF), Annex I Tender specifications (PDF), Annex II Draft Framework Contract (PDF), Appendix 2 Security Requirements (PDF), and Step 1 Annex 2 Declaration on Honour (DOCX). Typical required submission elements indicated by the documents are: 1) Completed Declaration on Honour (Annex 2 to the Tender Specifications), 2) Evidence of legal status and registration, 3) Evidence of financial and economic capacity (financial statements or bank references as per selection criteria), 4) Evidence of professional and technical capacity (CVs, staff lists, certifications for security personnel, operational plan), 5) Compliance with security technical requirements (as per Appendix 2 Security Requirements), 6) Any requested forms from the Invitation. Bidders must submit via the Funding & Tenders Portal eSubmission tool and follow the structure and templates given in the procurement package.

Awarding criteria and evaluation:The procurement entry lists awarding criteria with two subordinate criteria: quality (weight 70) and price (weight 30). The procurement documents instruct bidders to consult the procurement documents for full details of the award criteria, scoring rules, minimum thresholds, evaluation method and possible sub-criteria under quality. Quality criteria will be decisive and thus require a detailed technical proposal demonstrating staffing plans, training, certifications, security procedures, reception services workflow, switchboard operations, contingency planning, and references for similar contracts.

Documents to download and consult (published Step 1 package):Invitation to request to participate; Annex I Tender specifications; Annex II Draft Framework Contract; Appendix 2 Security Requirements (draft contract annex); Declaration on Honour (Annex 2 to the Tender Specifications). These documents contain the definitive legal, technical, commercial and administrative conditions, including exclusion and selection criteria, required certificates, evidence formats, templates and the precise two-stage procurement timeline.

Practical next steps for interested bidders:1) Download and read all Step 1 procurement documents from the EU portal (links available on the tender details page). 2) Prepare and complete the Declaration on Honour and other requested selection evidence. 3) Ensure compliance with the detailed security technical requirements (Appendix 2) and prepare supporting operational documentation, staff CVs, licences and certifications. 4) Register and submit the request to participate via the Funding & Tenders Portal eSubmission tool before the deadline. 5) If shortlisted or invited to Step 2, prepare the final tender following the draft framework contract and tender specifications.

Footnotes

1. 1See Step 1 - Annex II to Letter of Invitation Draft Framework Contract and procurement documents published on the EU Funding & Tenders Portal for full details on duration and renewal terms: ec.europa.eu

Opportunity Overview

This is a public procurement tender for uniformed, unarmed security guard and reception/switchboard services covering three EU locations in Greece: the Representation of the European Commission, the European Parliament Liaison Office, and the Europa Experience Centre ¹.

Contracting Authority:The European Commission Representation in Greece, acting on behalf of itself and the European Parliament Liaison Office in Greece.

Primary Source:Official tender details are available on the EU Funding & Tenders Portal at Tender Details.

Key Deadlines and Timeline

The submission deadline is August 25, 2026, at 20:00:59 UTC, with an earlier deadline for requesting clarifications on January 1, 2026 ¹.

Scope of Services

1. 1Physical security guard services (likely 24/7 coverage based on similar EU tenders)
2. 2Reception desk assistant services
3. 3Switchboard operations support
4. 4Access control and perimeter security
5. 5Support to emergency procedures and crisis response
6. 6On-demand security and desk assistance

Services must be delivered at three distinct sites in Greece, requiring a provider capable of multi-location management and uniformed, trained, unarmed personnel ²³.

Eligibility and Applicant Requirements

Who Can Apply:Established Greek or EU security service providers with proven operational capability, valid security licenses, and experience in diplomatic or institutional security.

1. 1Must be legally established in Greece or an EU Member State
2. 2Must hold valid Greek security company licensing (e.g., under Law 4412/2016 or national security regulations)
3. 3Staff must be uniformed, trained, and unarmed
4. 4Must demonstrate ability to provide reception/switchboard services
5. 5Must have experience with EU institutional or diplomatic premises security

Similar EU tenders in Greece (e.g., Cedefop) require 24-hour coverage and specialized reception assistance, indicating high operational standards ².

Contract Type and Estimated Value

Contract Structure:Likely a framework agreement with a single operator, potentially multi-year (48 months is standard for similar EU security/reception tenders).

Estimated Value:Not explicitly stated in metadata; comparable EU security/reception tenders in Poland and Hungary range from €800,000 to €1,200,000 over 48 months ¹⁸²¹.

The exact estimated value and duration will be confirmed in the official procurement documents available via the TED e-Tendering platform or the EU Funding & Tenders Portal ²¹.

Submission and Evaluation Process

1. 1Electronic submission required via eSubmission system on the EU Funding & Tenders Portal
2. 2Tenders must be submitted exclusively through the official portal
3. 3Evaluation criteria typically follow a quality (70%) and price (30%) split for service contracts
4. 4Two-stage procedure may apply if specified in tender documents (request to participate followed by full tender)

Electronic submission is mandatory, and all procurement documents must be accessed through the official portal ⁶¹⁰.

Important Considerations for Applicants

• Verify Greek national security licensing requirements before bidding
• Confirm ability to provide 24/7 coverage across three locations
• Prepare documentation demonstrating experience with EU institutional security
• Monitor the portal for corrigenda or updated tender specifications
• Submit requests for clarification before January 1, 2026

Applicants should review similar EU security tenders in Greece (e.g., Cedefop, eu-LISA) to understand operational expectations and technical specifications ²¹⁰.

Footnotes

1. 1Official tender details and procurement documents are available at EU Funding & Tenders Portal.
2. 2Similar EU security and reception tender (Cedefop, Greece) specifies 24-hour coverage and reception desk assistance, indicating standard operational requirements [[cedefop.europa.eu.
3. 3G4S, a major EU security provider, lists manned guarding and reception services as key offerings, confirming industry standards for such contracts [[g4s.com.