Prestations de services d’accueil et d’accompagnement des visiteurs et participants aux évènements au Parlement européen à Strasbourg et à la Maison J...

Tender EP-COMM/2026/OP/0005 seeks a service provider for visitor reception, guidance, information and accompaniment services at the European Parliament in Strasbourg and the Maison Jean Monnet in Bazoches-sur-Guyonne, managed by the Directorate-General for Communication. The contract is a framework agreement with an initial 12 month period renewable up to three times (planned total up to 48 months) and will be awarded on the basis of quality 70 percent and price 30 percent, with electronic submission via the Funding and Tenders Portal due 7 September 2026 at 15:00:59 Brussels time. The tender dossier and templates are published in French and any economic operator meeting the selection criteria may apply, with provisions for subcontracting and groupings as set out in the annexes.

Type d'opportunité

Marché de services (contrat-cadre)

Objet:prestations d'accueil, d'orientation, d'information et d'assistance pour les visiteurs et participants aux événements organisés par le Parlement européen à Strasbourg et à la Maison Jean Monnet à Bazoches-sur-Guyonne, durant et hors sessions parlementaires.

Qui peut soumissionner:Entreprises et prestataires de services habilités à fournir des services d'accueil et d'accompagnement (soumission électronique requise via le portail). Voir les critères de sélection dans les documents de marché ¹.

1. 1Durée: contrat-cadre initial de 12 mois, renouvelable jusqu'à 3 fois; durée totale prévue 48 mois.
2. 2Type de procédure: marché ouvert / contrat-cadre géré par la DG Communication du Parlement européen.

Documents clés disponibles:invitation à soumissionner, cahier des charges technique et administratif, projet de contrat, formulaire d'offre financière et annexes. Téléchargement et soumission via le portail officiel.

Portail d'accès:Tender details

Footnotes

1. 1Consulter les documents de marché publiés sur le portail pour les exigences détaillées, les critères de sélection/attribution et les formulaires à fournir: FR-Invitation_to_tender, Cahier_des_charges, Annexe X Liste des prix, projet de contrat-cadre.

Title and Reference

Prestations de services d’accueil et d’accompagnement des visiteurs et participants aux évènements au Parlement européen à Strasbourg et à la Maison Jean Monnet à Bazoches-sur-Guyonne

Call identifier EP-COMM/2026/OP/0005. Procurement lead:European Parliament, Directorate-General for Communication (DG COMM). This is a public procurement (tender) for service contracts to provide reception, guidance, information and support services for visitors and participants to events organised by the European Parliament in Strasbourg and at the Maison Jean Monnet in Bazoches-sur-Guyonne. The contract is a framework agreement (contracting system: framework agreement) with an initial duration and possible renewals; see draft contract in the procurement documents ¹.

Key dates:Deadline for submission: 7 September 2026, 15:00:59 (CEST/CET depending on portal timezone). An open tender event (bid opening or related event) is scheduled for 8 September 2026 at 10:00:00 +02:00. Additional information request period ends 28 August 2026. Submission is by eSubmission via the Funding & Tenders Portal. See procurement documents for full schedule ¹.

1. 1Publication date on portal: 13 July 2026
2. 2Consider changed until date for documents: 27 July 2026 (document change window shown in documents list)
3. 3Tender submission deadline: 07/09/2026 15:00:59 (portal time)
4. 4Open tender event: 08/09/2026 10:00:00 +02:00
5. 5Additional information request period ends: 28/08/2026

Scope, Services and Contract Structure

Scope:Provision of reception and accompanying services for visitors and event participants at two sites: the European Parliament in Strasbourg and the Maison Jean Monnet in Bazoches-sur-Guyonne. Services include welcoming visitors, orientation, delivering information, and providing operational assistance to ensure the smooth running of visits and events organised by the European Parliament, both during and outside plenary sessions. The procurement covers operational staffing and management of visitor flows, signage and information provision, potential support for guided visits and events, and any tasks described in the technical specifications and draft contract.

Contract duration and modality:The framework agreement is concluded for an initial period of 12 months, renewable up to three times; planned period in procurement metadata indicates 48 months in total. The procurement is for services and will be executed under a framework agreement with orders placed via an electronic ordering system and electronic payment usage described in the tendering terms. Further contractual details and model purchase order are provided in the draft contract and annexes ¹.

Eligibility and Applicants

Eligible applicants and organisational types:the tender is open to economic operators able to perform public service contracts in France and within the European Union legal framework. Typical eligible applicant types include private companies (SMEs and large enterprises), service providers specialised in visitor services, event management companies, social economy operators and non-profit organisations that act as economic operators, and joint ventures or consortia of such operators where permitted by the tender rules. Public bodies may only participate if permitted under contracting rules. Subcontracting is allowed subject to declaration and rules in the tender specifications and annexes.

• SMEs and large enterprises providing visitor reception and event services
• Nonprofit organisations acting as economic operators
• Consortia or joint ventures (where the tender allows grouping of operators)
• Operators able to register and submit via the EU Funding & Tenders Portal (eSubmission required)

Selection, Award Criteria and Requirements

Selection and award:The tender documentation includes administrative and technical selection criteria, financial information templates and a declaration on honour. Award criteria are weighted: quality 70% and price 30%. Bidders must comply with the specific tenderer requirements (selection criteria source references) described in the tender dossier and provide the requested supporting documents. The tender validity period is 6 months. The tender is not marked as SME-suitable (smeSuitableIndicator=false), meaning the contracting authority did not limit or tailor the tender specifically to SMEs.

Documents and templates provided:The procurement package published on the Funding & Tenders Portal contains the Invitation to Tender, Tender Specifications (cahier des charges), Technical specifications (Annexe I), Contract draft, draft contract annexes including order form model, financial offer spreadsheet (Annexe X - Liste des prix), selection criteria form (Annexe XII), declaration on honour (Annexe III), financial information sheet, subcontractor declaration template, calendar, environmental policy annex and other administrative annexes. Bidders must complete the financial offer form (Excel price list), the selection criteria form, the declaration on honour and any requested supporting certificates as set out in the annexes ¹.

Procedure, Submission and Evaluation

Procedure type:public procurement under the Funding & Tenders Portal. Submission method: mandatory electronic submission (eSubmission) via the Funding & Tenders Portal. The portal is the access tool referenced in the tendering process and all submission rules and file formats are defined there. Bidders must submit all required annexes and completed templates before the stated deadline. The tender includes a tender validity period of six months after submission. The open tender event (bid opening or related meeting) is scheduled after the deadline; bidders may consult the portal for the exact modalities.

Application stages:Single-stage open tender submission with electronic evaluation. Process steps: prepare and submit bid (administrative, technical and financial parts) via the portal; tender opening / evaluation event; selection based on compliance and award criteria (quality 70%, price 30%); contract award and signature of framework agreement. The tender also provides for administrative checks and the possibility to request additional information during the information request period.

1. 1Prepare technical, administrative and financial offers using provided templates.
2. 2Submit via eSubmission on the Funding & Tenders Portal before deadline.
3. 3Administrative compliance check and eligibility verification.
4. 4Technical and financial evaluation against award criteria (quality 70% / price 30%).
5. 5Award of framework agreement and signature; ordering via purchase orders thereafter.

Financials and Funding

Funding type:public procurement (service contract) — this is not a grant, loan or equity instrument. The opportunity provides contracts for payment of services performed under the framework agreement; bidders will be paid according to the prices submitted in the financial offer and the contractual payment terms in the draft contract. The procurement metadata does not state an overall contract value or estimated budget (requestedTenderTotal is empty), so bidders should complete the price list (Annexe X) and ensure competitive pricing. No co-funding by bidders is required; costs are covered through service payments as per the contract terms. Travel and mission costs are addressed in an annex (Annexe XI Frais de mission).

Indicative budget and price handling:No specific total contract budget is published in the portal record. Bidders must fill in the provided price list (Annexe X) and comply with the billing and financial provisions in the draft contract and Annex IV (financial signalling for suppliers) ¹.

Geographic and Legal Eligibility

Beneficiary scope:the contract will be performed in Strasbourg and Bazoches-sur-Guyonne (both located in France). The tender is managed by the European Parliament and therefore subject to EU procurement rules and the conditions described in the tender dossier. Eligible economic operators are those who can lawfully bid for and perform contracts in the EU and meet the selection criteria set out in the tender documentation. The procurement is linked to the EU institutional procurement rules and the Funding & Tenders Portal participation rules.

• Primary performance locations: Strasbourg (France) and Maison Jean Monnet, Bazoches-sur-Guyonne (France).
• Applicable legal framework: EU procurement rules as applied by the European Parliament and the specific tender specifications.

Target Sector and CPV Codes

This procurement targets the events/visitor services sector. Main CPV codes listed:79620000 (Service activities related to arts and culture and other cultural services including reception services), with additional classifications 79992000 and 79993100 covering other event and conference services and visitor support activities. The service falls within communications/outreach and visitor management activities for a public institution.

Project Stage, Support and Co-funding

Project stage:service delivery / operational implementation (ongoing operations once contract awarded). Nature of support: contractual monetary payment for services (service contract). Co-funding requirement: none; the contracting authority will pay for services under the contract. The tender requires bidders to demonstrate financial and operational capacity per the selection criteria and to submit documentary evidence as requested in the tender documents.

Consortium Rules, Subcontracting and Compliance

Consortium requirement:the procurement does not mandate a consortium; single economic operators may submit bids. Groupings, consortia or joint bids are generally permitted if the tender specifications allow and if each member's responsibilities are clearly stated. Subcontracting is allowed but subcontractors must be declared using the provided annex (Annexe VI Declaration sous-traitants). Bidders must respect the administrative, environmental and sanctions-related provisions set out in the tender dossier including an annex on measures related to restrictions on Russia (Annexe VIII) and the contracting authority's environmental policy annex (Annexe II).

Application Practicalities and Templates

Application type:open public tender via the Funding & Tenders Portal (eSubmission required). Bidders must register in the portal, access the tender page and download all documents, complete the mandatory templates and upload the submission package before the deadline. Mandatory templates and forms include the financial offer Excel (Annexe X), selection criteria form (Annexe XII), declaration on honour (Annexe III), financial information form (Annexe VII), subcontractor declaration (Annexe VI) and any other documents specified in the Invitation to Tender and Tender Specifications. The draft contract and annexes detail payment terms, ordering procedures (model purchase order Annexe 2), contract performance requirements and contract extension conditions.

1. 1Register as an organisation on the Funding & Tenders Portal and create required user accounts.
2. 2Download all published procurement documents from the tender page (Invitation to Tender, Cahier des charges, Annexes, Draft contract).
3. 3Complete the financial offer form (Annexe X - Excel price list) and all administrative/selection templates.
4. 4Complete and sign the Declaration on Honour (Annexe III) and any subcontractor declarations if applicable.
5. 5Upload the full submission via eSubmission before the deadline and retain confirmation receipt.

Assessment, Success Rates and Contract Award

Application stages and evaluation:single-stage submission, administrative verification and evaluation against selection and award criteria. Award based on combined scoring with quality weighted 70% and price 30% as indicated. The portal record does not publish historical success rates for this specific procurement; success rates for EU institutional tenders vary by lot, competition and number of bidders. Bidders should assume competitive procurement with multiple qualified applicants. The contracting authority will publish results and award notices via the portal after evaluation.

Mentioned Countries and Locations

Explicit locations mentioned in the tender:Strasbourg (France) and Bazoches-sur-Guyonne (France, Maison Jean Monnet). The procurement is managed by the European Parliament (EU institution) and is intended for performance within France; participating economic operators from EU Member States and other entities legally able to bid under EU institutional procurement rules may apply.

Contact and Additional Information

Lead contracting authority:European Parliament, Directorate-General for Communication (DG COMM). The Funding & Tenders Portal is the official channel for documents, questions, clarifications and submission. The tender record on the portal contains all documents and the contact/appeal information (appeal receiver indicated). Bidders should consult the Invitation to Tender and the Cahier des charges for full legal, technical and administrative obligations and for templates to complete the bid package ¹.

Comprehensive Summary

This procurement is an open call for tenders launched by the European Parliament (DG COMM) to award a framework service contract for visitor reception and accompaniment services at Parliament’s Strasbourg site and at the Maison Jean Monnet in Bazoches-sur-Guyonne. It is a services procurement under EU institutional rules, submitted electronically via the Funding & Tenders Portal with a submission deadline of 7 September 2026. The framework agreement covers an initial 12-month period renewable up to three times (planned total up to 48 months). The award will be based on quality (70%) and price (30%). Bidders must complete a full administrative, technical and financial bid using the provided templates (financial offer Excel, selection criteria form, declaration on honour, subcontractor declaration, etc.). The tender dossier contains detailed technical specifications, a draft framework contract, annexes covering financial, environmental and legal compliance, and practical templates such as a model purchase order and mission expenses annex. Performance locations are in France (Strasbourg and Bazoches-sur-Guyonne) and the contract is managed by the European Parliament’s DG COMM. Interested service providers, including private companies, event and visitor services operators, consortia and qualifying non-profit economic operators, should register on the Funding & Tenders Portal, download the documents, follow the eSubmission rules and upload their complete offers before the deadline. See the official procurement page and documents for the exact submission rules, templates, selection and exclusion criteria, and contract conditions ¹.

Footnotes

1. 1Procurement documents and templates are available on the Funding & Tenders Portal tender page for EP-COMM/2026/OP/0005: ec.europa.eu and linked annexes referenced in the portal record published on 13 July 2026.

This opportunity is an EU services tender for visitor reception, guidance, information, and accompaniment services at the European Parliament in Strasbourg and at the Maison Jean Monnet in Bazoches-sur-Guyonne. The Parliament's Strasbourg visitor offer is year round, free, and requires a valid physical identity document for entry, which matches the visitor facing nature of this contract.[23][27]

What the contract covers

The contract covers reception, orientation, information, and accompaniment services for visitors and participants in events organized by the European Parliament, both during and outside parliamentary sessions. The operational environment is security controlled, with access rules, badges, and a register of entries applying to many categories of users and visitors.[39][52]

The tender pack is published in French, including the invitation letter, technical specifications, draft framework contract, financial offer form, and the main administrative annexes. Bidders should therefore expect to work in French for the full procurement process.

Who can apply

Any economic operator able to satisfy the selection criteria, technical requirements, and administrative declarations in the tender documents can bid. The portal does not mark the tender as SME suitable, and the presence of forms for groupings and subcontractors suggests that consortium and subcontracting arrangements are foreseen, subject to the documents.

• Providers with experience in visitor reception, event support, or related service delivery
• Operators able to staff services in both Strasbourg and Bazoches-sur-Guyonne
• Bidders able to meet the selection criteria set out in the tender documents
• Bidders able to submit electronically through the Funding and Tenders Portal
• Bidders prepared to work in French for documentation and correspondence

Deadlines and submission

The submission deadline shown in the portal is 7 September 2026 at 15:00:59 Brussels time, and requests for additional information are due by 28 August 2026 at 15:00:59. Submission is through eSubmission on the Funding and Tenders Portal ¹.

• Submission deadline: 7 September 2026 at 15:00:59 Brussels time
• Additional information deadline: 28 August 2026 at 15:00:59
• Tender validity period: 6 months
• Open tender event: 8 September 2026 at 10:00 Brussels time

Award and contract structure

No estimated contract value or budget ceiling was visible in the extracted portal data. The tender dossier includes an invitation letter, technical specifications, declaration on honour, environmental policy annex, financial information sheet, selection criteria form, price list, subcontractor declaration, grouping form, mission expenses annex, draft framework contract, and model purchase order.

Practical applicant takeaways

• Read the technical specifications and draft framework contract before pricing
• Check the selection criteria form and financial documentation early
• Prepare subcontractor and grouping documents if your bid structure needs them
• Plan for strict access and accreditation procedures at Parliament premises
• Budget for French-language administration and operational coordination

Footnotes

1. 1The metadata supplied with the query also contains a conflicting deadline timestamp of 1 January 2026. The portal record and tender lot data identify 7 September 2026 as the submission deadline, so the earlier timestamp should be treated as inconsistent metadata.