Mobile and Fixed Voice Communication Services

The European Union Agency for Cybersecurity (ENISA) and CEDEFOP are issuing a tender for mobile and fixed voice communication services under the identifier ENISA/2025/OP/0003. This is an open procurement opportunity with a total estimated value of 570,000 EUR. The deadline for submissions is June 16, 2025, at 10:00 Europe/Athens, with a public opening of tenders scheduled for the same day at 13:00. Submissions must be made electronically, and questions submitted after June 5, 2025, will not receive a response.

The tender consists of two lots:

Lot 1 focuses on Mobile Voice and Data Services, valued at approximately 490,000 EUR, and aims to provide communication services for ENISA and CEDEFOP. The contract duration is set to a maximum of 48 months, and the award will be based on the best price-quality ratio.

Lot 2 concerns SIP Landline Voice Telephony services, with an estimated value of 80,000 EUR. This lot also has a maximum contract duration of 48 months and will follow the same award evaluation method.

The tender is primarily targeting service providers from the ICT sector, specifically those who can deliver mobile voice and data solutions. It is implied that eligible applicants include entities registered within the EU and potentially associated countries, as it follows standard EU procurement regulations. While consortia are permissible, single applicants can also apply.

Successful tenderers will receive monetary compensation for services provided. The application process involves one stage, requiring adherence to specified administrative and technical criteria outlined in the tender documents.

Support documents available for download include invitations to tender, administrative specifications, technical specifications, financial proposal forms, and a declaration of honor. The tender conditions specifically inform tenderers on how to troubleshoot technical issues related to electronic submissions, including browser compatibility and file size limits. A Participant Identification Code (PIC) is mandatory for participation, and the eSubmission system supports all official EU languages.

Overall, this tender represents an opportunity for established ICT providers to engage with EU agencies and deliver essential communication services over a four-year period, emphasizing quality and competitive pricing as key criteria for selection.

The European Union Agency for Cybersecurity (ENISA) and CEDEFOP are seeking tenders for mobile and voice communication services under the procedure identifier ENISA/2025/OP/0003. This is an open procedure with an estimated total value of 570,000 EUR. The TED publication date is 14/05/2025, with reference number 92/2025 308690-2025. Submissions must be electronic and sent exclusively at the address for submission provided. The deadline for receipt of tenders is 16/06/2025 at 10:00 Europe/Athens. The date and time of the public opening is 16/06/2025 at 13:00 Europe/Athens. The contracting authority is not bound to reply to questions submitted after 05/06/2025 04:00 Europe/Athens.

The tender is divided into two lots:

Lot 1: Mobile Voice and Data Services
Description: Mobile Voice and Data services for ENISA and CEDEFOP
Nature of the contract: Services
Maximum contract duration: 48 months
Award method: Best price-quality ratio
Estimated value: 490,000 EUR
Framework agreement: Framework agreement, without reopening of competition
Main classification (CPV): 64212000 - Mobile-telephone services
Selection criteria:
Suitability to pursue the professional activity - Please consult the procurement documents.
Economic and financial standing - Please consult the procurement documents.
Technical and professional ability - Please consult the procurement documents.

Lot 2: SIP Landline Voice Telephony services
Description: Voice telephony services are required to enable landline communication originating from each of the Agency’s premises
Nature of the contract: Services
Maximum contract duration: 48 months
Award method: Best price-quality ratio
Estimated value: 80,000 EUR
Framework agreement: Framework agreement, without reopening of competition
Main classification (CPV): 64210000 - Telephone and data transmission services
Additional classification (CPV): 64211100 - Local telephone services, 64215000 - IP telephone services
Selection criteria:
Suitability to pursue the professional activity - Please consult the procurement documents.
Economic and financial standing - Please consult the procurement documents.
Technical and professional ability - Please consult the procurement documents.

The following documents are available for download:

EN Invitation to tender ENISA2025OP0003 Mobile and fixed voice communication services Invitation letter, published on 14/05/2025, Version 1, for all lots, no translations available.
EN Annex I Part 1 Administrative specifications ENISA2025OP0003 Tender specifications - adm. part, published on 14/05/2025, Version 1, for all lots, no translations available.
EN Annex I Part 2 technical specifications ENISA2025OP0003 Technical specifications, published on 14/05/2025, Version 1, for all lots, no translations available.
EN Annex 2 Declaration on Honour, published on 16/05/2025, Version 1, for all lots, no translations available. Note: The original document ''Declaration on Honour'' has been replaced and the updated version is available with the provisions of new FR 2024/2509 in the documentation ''Editable documents Annex 2,3,4,5.1,5.2,6,7,8,9''.
EN Annex 3. Agreement - Power of attorney, published on 14/05/2025, Version 1, for all lots, no translations available.
EN Annex 4. List of subcontractors and proportion, published on 14/05/2025, Version 1, for all lots, no translations available.
EN Annex 5.1. Commitment letter by a subcontractor, published on 14/05/2025, Version 1, for all lots, no translations available.
EN Annex 5.2. Commitment letter by an entity, published on 14/05/2025, Version 1, for all lots, no translations available.
EN Annex 6 Financial Proposal LOT 2 Financial offer form, published on 14/05/2025, Version 1, for Lot 2, no translations available.
EN Annex 6 Financial Proposal LOT 1 Financial offer form, published on 14/05/2025, Version 1, for Lot 1, no translations available.

Regarding the eSubmission system, the following points are relevant:

Use the latest versions of Google Chrome or Mozilla Firefox.
Clear the cache and cookies if the system is slow.
The maximum file size for attachments is 50 MB.
The maximum number of documents that can be uploaded per tender is 200.
Attachments must be named according to the System Requirements.
The system supports all 24 official EU languages.
The character set encoding is UTF-8.
The system encrypts all uploaded documents using an asymmetric key.
A Personal Identification Code (PIC) is mandatory to participate.
A PIC is unique and its validity is not limited in time.
Submissions in draft status can be edited, viewed, and deleted until the deadline.

This tender opportunity is about ENISA and CEDEFOP seeking service providers for mobile and fixed voice communication services. The tender is divided into two lots, one for mobile voice and data services and another for SIP landline voice telephony services. Companies interested in providing these services are invited to submit their tenders electronically, adhering to the specified administrative and technical requirements. The selection will be based on the best price-quality ratio. The overall aim is to establish framework agreements for these services for a maximum duration of 48 months.

Eligible Applicant Types: The eligible applicant types are not explicitly stated but can be inferred to be service providers capable of delivering mobile and fixed voice communication services. This likely includes companies, potentially SMEs and large enterprises, with the relevant technical and professional capabilities. Subcontractors are also mentioned, suggesting a possibility for various types of organizations to participate.

Funding Type: Procurement. This is an invitation to tender, indicating a procurement process where the contracting authority (ENISA) seeks to purchase services from economic operators.

Consortium Requirement: The opportunity allows for both single applicants and consortia. The mention of subcontractors and the requirement for a "List of subcontractors and proportion" (Annex 4) suggests that consortia are permissible.

Beneficiary Scope (Geographic Eligibility): The geographic eligibility is not explicitly stated, but given that it is an EU tender by ENISA, it is highly likely that the eligibility extends to companies registered in the EU and potentially EEA countries. Further details would be available in the tender documents.

Target Sector: This program targets the ICT sector, specifically focusing on telecommunications and communication services.

Mentioned Countries: No specific countries are mentioned, but the contracting authority is the European Union Agency for Cybersecurity (ENISA), implying a focus on the EU region. The location of the public opening is in Europe/Athens.

Project Stage: The project stage is for service delivery. The tender seeks providers who can immediately deliver mobile and fixed voice communication services.

Funding Amount: The estimated total value of the procurement is 570,000 EUR. Lot 1 has an estimated value of 490,000 EUR, and Lot 2 has an estimated value of 80,000 EUR.

Application Type: Open call. The opportunity is described as an "Open procedure" and "Open For Submission," indicating an open call for tenders.

Nature of Support: Money. Successful tenderers will receive monetary compensation for the services they provide under the resulting service contract.

Application Stages: The number of application stages is not explicitly stated, but it involves at least one stage of submitting a tender, which will then be evaluated based on the selection and award criteria outlined in the tender documents.

Success Rates: The success rates are not mentioned in the provided text.

Co-funding Requirement: Co-funding is not mentioned, implying that the selected contractor(s) will be fully funded for the services provided, as per the contract terms.

Summary:

This is an invitation to tender (ENISA/2025/OP/0003) issued by the European Union Agency for Cybersecurity (ENISA) for the provision of mobile and fixed voice communication services for ENISA and CEDEFOP. The total estimated value of the tender is 570,000 EUR. The procedure type is an open procedure, and submissions must be made electronically. The tender is divided into two lots: Lot 1 for Mobile Voice and Data Services (estimated value 490,000 EUR) and Lot 2 for SIP Landline Voice Telephony services (estimated value 80,000 EUR). The maximum contract duration is 48 months. The award method is based on the best price-quality ratio. The deadline for receipt of tenders is June 16, 2025, at 10:00 Europe/Athens. A public opening will be held on June 16, 2025, at 13:00 Europe/Athens. Tenderers must submit their proposals electronically, and a Participant Identification Code (PIC) is mandatory. The tender documents, including administrative and technical specifications, financial offer forms, and other required annexes, are available for download. The contracting authority may not reply to questions submitted after June 5, 2025, at 04:00 Europe/Athens. The tender also provides information on how to troubleshoot technical issues with the eSubmission system, including browser compatibility, file size limits, and attachment naming conventions. A declaration of honour is required, and a new version is available.