Provision of Mobile Telecommunication Services for the EUAA

Open public procurement by the European Union Agency for Asylum (EUAA) for provision of mobile telecommunication services in Spain (Lot 1, post‑paid) and Greece (Lot 2, pre‑paid) under separate framework contracts. Estimated total procedure value €250,000 with lot ceilings €97,500 (Spain) and €152,500 (Greece), maximum framework duration 48 months (initial 24 months plus renewals). Tenders must be submitted electronically via the EU Funding & Tenders Portal eSubmission by 24 November 2026 at 17:00 Malta time and each lot requires a separate technical and financial offer. Award criterion is lowest net price subject to mandatory administrative and technical compliance including minimum coverage, data and roaming allowances, 24/7 English contract management and SLA requirements.

Opportunity snapshot

What is funded

Framework procurement for mobile telecommunication services split in 2 lots. Services include mobile voice, SMS, mobile data/Internet, SIM cards (incl. eSIM option), technical support, and provision/repair of data-capable devices.

Who can apply

Mobile network operators and authorised telecom service providers able to supply post-paid (Spain) or pre-paid (Greece) packages, deliver SIMs/devices, provide 24/7 technical support and meet reporting/billing requirements. Joint bids and subcontracting allowed per procurement rules.

Budget and lots

Estimated total procedure value approximately €250,000 across both lots.

Key dates and submission

Footnotes

1. 1All procurement documents and templates (including SSF7 financial forms and draft FWC) are available on the EU Funding & Tenders Portal at the call page linked above.

Opportunity summary

The European Union Agency for Asylum (EUAA) has published an open call for tenders to conclude single framework contracts (one per lot) for the provision of mobile telecommunication services. The procedure is divided into two lots: Lot 1 for Spain and Lot 2 for Greece. Services to be provided include mobile voice, messaging and data services, mobile data/Internet services, provision and replacement of SIM cards, technical support and supply of data-capable devices. The contracts are framework service contracts with a maximum duration of 48 months, concluded following an open procedure. The contracting authority is the European Union Agency for Asylum (EUAA) based in Valletta, Malta. Tender documents (Invitation letter, Part 1 Administrative specifications, Part 2 Technical specifications, financial offer forms SSF7 for each lot and Draft framework contract) were published on the EU Funding & Tenders Portal and the TED reference for publication is 198/2026 704853-2026 1.

Lots, scope and deliverables

The procurement is split in two independent lots. Each lot results in one framework contract (single contractor per lot). Each lot specifies minimum mandatory service packages and technical requirements. Tenderers may bid for one or both lots; each lot is evaluated independently. Tenders that cover only part of a lot are not permitted.

Detailed deliverables required

Minimum deliverables common to both lots are listed below; specific thresholds differ between Lot 1 (Spain) and Lot 2 (Greece) as described above.

Contract, award and evaluation

Eligibility, who may apply

Selection and minimum capacities required

Procurement documents and submission

All procurement documents are published in English in the Funding & Tenders Portal and include: Invitation to tender, Part 1 Administrative specifications, Part 2 Technical specifications, SSF7 financial offer forms (Excel) for each lot, Draft framework contract, Standard Submission Forms. Submissions must be made electronically via eSubmission (EU Login required). Maximum 50 MB per attachment, up to 200 files per submission (see eSubmission system requirements).

Award and contract modalities

The contract resulting from each lot is a framework service contract without re-opening of competition (single framework contract). Orders under the FWC are placed by order forms / specific contracts. The contracting authority does not guarantee a minimum volume and the framework ceiling per lot must not be exceeded. Transfers, porting of numbers and collaboration with incumbent operators must be provided free of charge as described. The award is to the lowest compliant priced tender.

Payment and billing

Risk, monitoring and contract management

The Contractor must ensure business continuity, manage risks associated with changing operational needs and coordinate migrations and number portability with minimum disruption. The EUAA will monitor contract management, timely delivery and quality of service. The contractor must provide a named Contract Manager and backup who will be the single point of contact for orders, billing, urgent requests, and technical coordination.

How to apply and where to find documents

Tenderers must register in the Participant Register (PIC) and use EU Login. Tenders are submitted electronically via the Funding & Tenders Portal eSubmission (access requires EU Login). All procurement documents, templates and SSF forms are available on the Portal and must be downloaded, completed and uploaded following the eSubmission file naming and upload instructions. The Invitation to Tender and full procurement documentation are available at the EU Funding & Tenders Portal opportunity page and on TED 1.

Footnotes

1. 1All procurement documents and the call for tenders are published on the EU Funding & Tenders Portal and on the Tenders Electronic Daily (TED) portal under reference 198/2026 704853-2026. Download the Invitation to Tender, Part 1 Administrative specifications, Part 2 Technical specifications, SSF7 Financial Proposal forms (Lot 1 and Lot 2), Draft Framework Contract, and Standard Submission Forms from the opportunity page on the Funding & Tenders Portal. The portal is available at the Funding & Tenders Portal opportunity page.

Provision of Mobile Telecommunication Services for the European Union Agency for Asylum

Executive summary

This is an open public procurement procedure issued by the European Union Agency for Asylum for mobile telecommunications services in Spain and Greece. It is a service tender for framework contracts, not a grant, and therefore there is no grant funding rate or reimbursement mechanism. The estimated total value is €250,000 excluding VAT, with an estimated value of €97,500 for Spain and €152,500 for Greece 13.

The procurement is divided into two independently evaluated lots. Lot 1 covers post-paid mobile services in Spain, while Lot 2 covers pre-paid mobile services in Greece. Tenders may be submitted for either one lot or both lots, subject to separate technical and financial submissions for each lot 9.

The detailed portal record gives a submission deadline of 24 November 2026 at 17:00 Malta time, with a virtual public opening scheduled for 25 November 2026 at 10:30 Malta time. The deadline should be checked again in the live portal because the supplied metadata also includes an inconsistent date of 1 January 2026 13.

Opportunity identification

What the procurement is for

EUAA requires reliable mobile voice, messaging, data, internet, SIM, technical support, and data capable device services for staff working in its operational offices and locations in Spain and Greece. The purpose is to maintain communication and information exchange between EUAA headquarters in Malta, regional offices, and operational locations.

The required service package includes the following elements:

Service scope

Lot structure and commercial values

The two lots are assessed independently. The framework agreement is without reopening of competition, and the stated award method is lowest price. The portal record indicates that price carries 100 percent of the award weighting, subject to compliance with all administrative, technical, and exclusion or selection requirements.

Lot

Post-paid mobile voice, messaging, data, roaming, data-only internet, SIM, support, and device services for EUAA operations in Spain. Estimated value €97,500. Maximum duration 48 months.

Lot 2: Greece

Pre-paid mobile voice, messaging, data, roaming, data-only internet, SIM, support, and device services for EUAA operations in Greece. Estimated value €152,500. Maximum duration 48 months.

Financial overview

The values below are estimated contract values and not guaranteed revenue. The financial evaluation uses the hypothetical consumption quantities in the financial tender form. Those quantities are for comparison only and do not bind EUAA to order the indicated number of subscriptions, services, devices, or units.

Lot

€97,500 excluding VAT

Lot 2 Greece

€152,500 excluding VAT

Total procedure

€250,000 excluding VAT

Funding rate

Not applicable. This is a procurement contract, not a grant. The successful contractor receives payment for ordered and accepted services or supplies under the framework contract. Tender preparation costs, including participation in the opening session, are borne by tenderers and are not reimbursed 3.

Framework agreement and duration

EUAA intends to conclude one single framework contract for each lot. The framework contract is initially planned for 24 months and may be renewed two times, giving a maximum framework duration of 48 months 4.

The framework agreement is stated to operate without reopening of competition. This means that the successful contractor for each lot is selected through the present procedure and subsequent orders are expected to be placed under the framework terms rather than competed again between framework contractors.

The technical specifications limit the maximum duration of each individual connection or subscription to 24 calendar months. Individual subscriptions also cannot continue beyond the framework contract end date, any permitted additional period, or the contract ceiling 4.

Minimum technical requirements

Lot 1 Spain, mobile voice, messaging, and data

The mandatory post-paid monthly tariff must provide unlimited incoming and outgoing calls to national fixed and mobile numbers within Spain, at least 100 minutes to or from any EU number, 500 SMS to national destinations, at least 30 GB of mobile data in Spain per month, and at least 25 GB of EU data roaming per month.

Lot 2 Greece, mobile voice, messaging, and data

The mandatory pre-paid monthly tariff must provide unlimited incoming and outgoing calls to national fixed and mobile numbers within Greece, at least 100 minutes to or from any EU number, 500 SMS to national destinations, at least 25 GB of mobile data in Greece per month, and at least 25 GB of EU data roaming per month.

Data-only services for both lots

The data-only service must provide at least 4G coverage in the designated country covering at least 90 percent of the population, at least 100 GB of domestic data per month, and at least 25 GB of EU data roaming per month. The service must support mobile devices, laptops, tablets, tethering, data SIMs, internet browsing, and corporate VPN access.

Network and service quality requirements

The tenderer must offer high quality network coverage in the relevant country, with 4G or higher speed where available. Coverage must be at least 90 percent across the designated country or at least 90 percent of the population as specified for data-only services 7.

The offer should explain network availability, domestic and roaming coverage, service restrictions, fair use controls, overconsumption treatment, premium number blocking, data caps, traffic thresholds, and procedures for number portability and migration from the incumbent supplier.

Operational support requirements

The contractor must provide English language contract management support 24 hours per day and 7 days per week. EUAA expects problems to be resolved and tickets closed within a maximum of three calendar days. Requests to block EUAA subscriptions must be confirmed within a maximum of one calendar day. Planned interventions must be notified at least five working days in advance 7.

All subscription purchases, activations, suspensions, and related actions are to be managed through authorised communications between EUAA and the contractor's appointed contract manager. Tenderers should therefore identify their proposed service desk, escalation process, service levels, reporting arrangements, and contract management contacts.

SIM cards and devices

SIM cards must be supplied free of charge to EUAA premises in the relevant country. A physical combination SIM and adapter is required, with eSIM capability permitted. Replacement of lost or damaged SIM cards must be free of charge and is not treated as a new activation. EUAA expects an inactive stock equivalent to approximately 2 percent of active SIMs.

For data services, tenderers may propose mobile WiFi devices or other data capable devices. A proposed device included in a tariff must meet EUAA requirements, including the specified 5G WiFi modem requirement where applicable. Tenderers may also propose discounts, leasing, warranty, repair, and replacement arrangements. Special terminals such as secure or satellite terminals are outside the scope of this framework.

Pricing and evaluation rules

The financial tender must be completed using the lot specific SSF7 financial proposal form. The evaluation is based on the total net price for evaluation calculated from the hypothetical monthly quantities in the form. The stated award criterion is lowest price, provided the tender is administratively and technically compliant.

Tenderers must quote prices net of VAT. Unit prices must be all inclusive and cover all services, supplies, costs, and expenses directly or indirectly connected with performance. EUAA states that no additional costs will be recognised during framework implementation. Every fee must be entered, including zero where a service is free or included in a bundle 5.

The financial forms include pricing for tariff plans, discounts, domestic and EU roaming data, extra consumption outside bundles, data-only services, router or device charges, and coverage outside the EU. Tenderers should ensure that any prices not included in the evaluation total are nevertheless completed where the form requires them.

Eligibility and applicant profile

The opportunity is aimed at economic operators capable of providing regulated mobile telecommunications services in Spain, Greece, or both. Suitable applicants are likely to include national mobile network operators, licensed telecommunications providers, authorised resellers, and economic operators able to lawfully deliver the required services through compliant local arrangements.

The supplied record does not identify a general SME preference and marks the lots as not specifically suitable for SMEs. This does not automatically exclude SMEs, but applicants must demonstrate the operational, regulatory, financial, technical, and network capacity required by the procurement documents.

A tenderer may submit for one or both lots. A tender covering both lots must contain a separate complete technical and financial tender for each lot. Joint tenders and consortium participation are possible subject to the administrative specifications. Each organisation participating as a sole tenderer or group member must be registered in the Participant Register and use a valid PIC 6.

Submission requirements

The tender package should be prepared against the complete procurement document set, including the invitation letter, administrative specifications, technical specifications, draft framework contract, standard submission forms, and the relevant SSF7 financial form for each lot 2.

Key submission requirements include:

Tenderers may withdraw or replace a submission before the deadline. No more than one tender per lot will be considered for a tenderer unless the procurement documents expressly permit variants. Tenderers bear their own preparation and submission costs.

Questions, clarifications, and updates

Questions must be submitted through the Questions and answers section of the Funding and Tenders Portal. The authority is not bound to respond to questions received less than six working days before the deadline. Tenderers are responsible for checking the portal for amendments, clarifications, new documents, and changes during the submission period 11.

The supplied portal extract showed no public questions and answers at the time of collection. This should not be interpreted as confirmation that no later clarifications will be published.

Evaluation and award considerations

The award method is lowest price, with price identified as the 100 percent award criterion in the supplied record. This does not mean that technical compliance can be traded against price. A tender must first satisfy the mandatory administrative and technical requirements, including service coverage, tariff minima, support levels, SIM obligations, and submission formalities.

The financial offer should be internally consistent with the technical offer. Any service presented as included at no additional charge should be entered as zero where required. Additional qualifications, exclusions, conditional pricing, or reliance on a future network arrangement could create compliance risk if they conflict with the mandatory specifications.

Commercial risks for applicants

Recommended bid preparation approach

Key dates

Documents to download and review

Overall assessment

This is a focused telecommunications supply and services opportunity with a moderate total value and two geographically distinct lots. The strongest applicants will be operators or specialist telecommunications providers with established network access, local delivery capacity, competitive tariff structures, reliable roaming arrangements, and mature enterprise support operations.

Lot 2 is commercially larger at €152,500 and requires pre-paid services in Greece, while Lot 1 is valued at €97,500 and requires post-paid services in Spain. Because the award method is lowest price and the financial evaluation uses a defined hypothetical consumption model, applicants should prioritise strict compliance, transparent all inclusive pricing, and evidence that the required service levels can be delivered without later cost exclusions.

The detailed portal record and procurement documents should be treated as controlling. In particular, applicants should resolve the inconsistent 1 January 2026 date by relying on the live Funding and Tenders Portal record and confirming the deadline immediately before submission 13.

Footnotes

1. 1Authoritative opportunity record: EU Funding and Tenders Portal opportunity. The available search results did not independently reproduce the tender record, so the analysis relies on the supplied official portal extract and linked procurement documents.
2. 2Official procurement documents: Invitation to tender, Technical specifications, Administrative specifications and other documents. The procurement documents prevail over summaries or extracted metadata in the event of inconsistency.
3. 3The tender is a procurement opportunity rather than a grant. It does not provide grant funding, a funding rate, or reimbursement of applicant costs. The stated values are estimated contract values, and actual consumption is not guaranteed.
4. 4The portal extract states that the framework contract has an initial duration of 24 months and may be renewed two times, giving a maximum duration of 48 months. Individual subscriptions are generally limited to 24 calendar months and may not extend beyond the framework contract, any permitted post expiry period, or the contract ceiling.
5. 5The financial tender forms state that prices must be net, excluding VAT, because EUAA is VAT exempt. The forms also state that all prices must be all inclusive, that every fee must be completed including zero values where applicable, and that the financial form must be signed by the legal representative by ink or qualified electronic signature.
6. 6The invitation letter states that tenders must be submitted exclusively through eSubmission, that each organisation must have a Participant Identification Code, that late submissions are rejected, and that the eSubmission receipt timestamp is evidence of timely submission.
7. 7The technical specifications indicate minimum network coverage of 90 percent across the designated country using 4G or higher where available, 24 hour and 7 day English language support, ticket resolution within three calendar days, and confirmation of subscription blocking within one calendar day.
8. 8The portal extract states that the tender validity period is nine months. The contracting authority may cancel the procedure before contract signature without tenderers being entitled to compensation.
9. 9The technical specifications state that tenderers may submit for one or more lots, but each lot requires a separate technical and financial tender. Partial tenders for a lot and tenders conditional on winning another lot are not permitted.
10. 10The technical specifications identify existing indicative subscriptions of approximately 12 in Spain and 78 in Greece. These figures are estimates only and do not create a commitment concerning future volumes.
11. 11The invitation letter states that questions must be submitted in writing through the Questions and answers function of the Funding and Tenders Portal. The authority is not required to answer requests received less than six working days before the tender deadline.
12. 12The tender record lists TED reference 198/2026 and notice number 704853-2026. The TED publication date in the supplied record is 13 October 2026.
13. 13The supplied metadata also contains a separate date of 1 January 2026. This conflicts with the detailed portal record, the TED publication date, and the lot milestone showing a submission deadline of 24 November 2026. Applicants should treat the detailed Funding and Tenders Portal deadline as controlling and verify the live portal before submission.
14. 14The search result returned by the web search did not reproduce the opportunity page. The official portal record and supplied document extracts therefore provide the substantive basis for this report.