Provision of landline telephony, dark fibre, IP TV, UIFN and freephone services

The European Union is offering a call for tenders under reference number EUROJUST/HAG/2025/OP/0006, specifically a procurement opportunity seeking a single supplier for telecommunications services. The contracting authority for this tender is Eurojust, which also involves Europol.

Eligible applicants include economic operators capable of providing the listed services, especially private telecom companies. The funding type for this opportunity is categorized as a procurement contract for services, indicating no grants are involved. A single applicant is required, as consortium arrangements are not specified. The geographical eligibility is likely limited to EU member states since Eurojust and Europol are EU agencies, with services intended for their operations based in The Hague, Netherlands.

The tender targets the ICT and telecommunications sector, with services including landline telephony, dark fiber connectivity, IP television, Universal International Freephone Numbers (UIFN), and additional consultancy services. The estimated total value of the contract is not stated, but it is characterized as significant, with expectations of large-scale service delivery over a maximum duration of 84 months, inclusive of an initial 48-month term and options for renewal.

The application process is an open call for tenders requiring electronic submissions by June 30, 2025. The selection will be based on a best price-quality ratio as evaluated through two stages: initial technical qualifications and the award decision. Specific criteria include the economic and financial standing, along with technical and professional ability.

There is no co-funding requirement because the EU will cover the costs through contract payments. Although success rates are not specified, typical competitive procurement outcomes apply. Interested parties should ensure they understand the required documents and satisfy conditions for participation, including obtaining a Personal Identification Code (PIC).

Submissions must be uploaded through the electronic system designated by the European Commission, which supports multiple languages and enforces document security measures like encryption. Potential bidders are advised to prepare for document limitations, such as a maximum file size and the total number of attachments, and utilize compatible internet browsers for the submission process.

In summary, this tender provides an opportunity for telecommunications providers within the EU to deliver essential services to key EU agencies, emphasizing a structured selection process and substantial service requirements over a long-term contract.

The European Union is offering a call for tenders, reference number EUROJUST/HAG/2025/OP/0006, TED reference 97/2025 328799-2025, for the provision of landline telephony, dark fiber, IP TV, UIFN, and freephone services. Eurojust is seeking a single supplier to provide these services to Eurojust and Europol. The services include landline telephony, dark fiber between Eurojust HQ and its satellite building, IP TV services, UIFN and freephone services, and related consultancy services.

This is an open procedure, and submissions must be electronic. The estimated total value is not specified. The TED publication date is 21/05/2025. The lead contracting authority is Eurojust. The main classification (CPV) code is 64200000, which refers to telecommunications services. The nature of the contract is for services. The maximum contract duration is 84 months. The award method is based on the best price-quality ratio, and it is a framework agreement without reopening of competition.

The selection criteria include:
Suitability to pursue the professional activity (consult the procurement documents).
Economic and financial standing (consult the procurement documents).
Technical and professional ability (consult the procurement documents).

Key milestones include:
TED publication date: 21/05/2025
Date and time of public opening: 01/07/2025 10:30 Europe/Amsterdam
Deadline for receipt of tenders: 30/06/2025 16:00 Europe/Amsterdam
Deadline for questions: Contracting authority is not bound to reply to questions submitted after 20/06/2025 05:00 Europe/Amsterdam

The following documents are available for download:
Invitation letter (Published 21/05/2025, Version 1, No translations available)
Tender specifications Part 1 Administrative specifications (Published 21/05/2025, Version 1, No translations available)
Part 2 Technical specifications (Published 21/05/2025, Version 1, No translations available)
Appendix to technical specifications Service Level requirements (Published 21/05/2025, Version 1, No translations available)
Annex 2 Declaration on honour (tender) (Published 21/05/2025, Version 1, No translations available)
Annex 6 Technical tender form (Published 21/05/2025, Version 1, No translations available)
Annex 7 Financial tender form Financial offer form (Published 21/05/2025, Version 2, No translations available)
Draft FWC service contract (Published 21/05/2025, Version 1, No translations available)

Submissions must be sent exclusively via the electronic address provided.

Frequently Asked Questions (FAQ)

How to proceed if the system is slow or doesn’t work while uploading/downloading documents?
Use the latest versions of Google Chrome or Mozilla Firefox. If the issue persists, clear the cache and cookies on the Internet browser. (Published on 13/02/2025 20:52)

Which Internet browsers does eSubmission support?
Use the latest versions of Google Chrome or Mozilla Firefox. For the most up-to-date technical recommendations, click on the link System Requirements. (Published on 13/02/2025 20:52)

Is it possible to view the details of the submission after the deadline?
No, the content of the submission is not accessible after submitting the tender as the system encrypts all attachments upon upload. The system will not allow decryption after the upload. (Published on 13/02/2025 20:50)

Where can I find my submissions in Manage My Area, in the Funding & Tenders portal?
Submissions can be found in ‘My Submission(s)’: tenders in response to open calls for tenders, requests to participate. (Published on 17/10/2024 20:40)

Which size should attachments have?
eSubmission accepts files that are less than 50 MB in size. Any larger sizes will not be accepted by the system. (Published on 17/10/2024 20:36)

How should I name attachments in eSubmission?
Name the attachments for the tender draft following the System Requirements. See the following conditions: The attachment names must comply with the technical requirements. (Published on 03/10/2024 16:39)

Can I submit a video in eSubmission? Which formats are supported?
Check the System Requirements of eSubmission. (Published on 03/10/2024 16:37)

I received an invitation from the F&T Portal but cannot view the procurement documents.
Invited candidates can only see the procurement documents after having selected an organisation. Go to F&T Portal, “My Invitations”. Click on “Select Organisation” from the “Action” column. (Published on 03/10/2024 16:37)

Do I need to validate my PIC in order to submit a tender in eSubmission?
The Personal Identification Code (PIC) is mandatory to participate in a call for tenders as a sole candidate/tenderer or as a member of a group (consortium). For subcontractors, PIC is not mandatory. (Published on 03/10/2024 16:36)

I have an issue uploading a file in eSubmission and it’s giving me an error. What do I do?
Make sure the file follows the technical requirements of the system. (Published on 03/10/2024 16:36)

How many attachments can I upload per submission?
The maximum number of documents the system will allow you to upload per tender is 200 files. Check the eSubmission System Requirements in the documentation. (Published on 03/10/2024 16:35)

Why do tenderers need a PIC?
It is mandatory to register for a PIC if you intend to submit a tender or a request to participate. Only one PIC per organisation must be used. (Published on 23/04/2024 17:14)

How do I register my organisation and get a Participant Identification Code (PIC)?
First, check if the organisation is already registered using the Search PIC tool under 'How to Participate' > Participant Register. (Published on 23/04/2024 16:07)

What is the validity period of a PIC?
A PIC is unique and its validity is not limited in time. (Published on 22/04/2024 22:55)

How many languages does the system support?
The system is multilingual and supports all 24 official EU languages. (Published on 01/04/2024 19:56)

Which is the character set encoding in the system?
The character set encoding is UTF-8. (Published on 22/02/2024 23:58)

Does the system use encryption to ensure the integrity and the confidentiality of the information?
Yes, the system encrypts all uploaded documents, using an asymmetric key as an encryption mechanism. (Published on 22/02/2024 23:57)

Which file types does the system support?
The supported file types depend on the type of submission you want to make. The allowed file types are specified within the system requirements linked to the procedure in question. (Published on 21/02/2024 23:55)

Can I view and edit my draft submission?
Until the deadline for the submission has been reached, submissions in the draft status can be edited, viewed, and deleted. (Published on 24/03/2023 21:32)

In the submission report, under the name of our entity, "Legal form: UNKNOWN" is displayed while in the system, our legal form was correctly displayed. Is this a problem for the submission?
No, it is just a display issue. This is not blocking for you: you can submit. (Published on 03/08/2021 22:07)

I sent my submission on time and a few days later, I received an automatic email informing me that the deadline for the reception of submissions had been reached. Does this mean that my submission was not correctly sent?
No, this is an auto-generated notification sent when the time limit of receipt defined for the call for tenders has been reached. Until then, you had the possibility of withdrawing your submission. (Published on 03/08/2021 22:05)

In summary, this is a call for tenders by Eurojust to find a single supplier who can provide a range of telecommunications services, including landline telephony for Eurojust and Europol, dark fiber connectivity, IP TV, UIFN and freephone services, and related consultancy. The tender is an open procedure, meaning any eligible organization can apply. The contract will be awarded based on the best price-quality ratio, and the framework agreement will have a maximum duration of 84 months. Interested parties must submit their tenders electronically by 30/06/2025, and they should consult the provided documents for detailed specifications and requirements. A PIC is mandatory for tenderers. The eSubmission system supports various file types and languages, and it encrypts uploaded documents for security.

Eligible Applicant Types: The opportunity is open to one supplier, suggesting that the eligible applicant type is likely a company or organization capable of providing all the listed services. The selection criteria mention suitability to pursue the professional activity, economic and financial standing, and technical and professional ability, implying that established businesses or organizations are the target applicants.

Funding Type: The funding type is procurement, specifically a service contract. The call is for tenders, and the nature of the contract is explicitly stated as services. The output will be a framework agreement without reopening of competition.

Consortium Requirement: The description states that Eurojust is looking to conclude a contract with "one supplier," indicating that a single applicant is required.

Beneficiary Scope (Geographic Eligibility): The geographic eligibility is not explicitly stated, but given that Eurojust and Europol are involved, and the call is published on an EU funding portal, it is highly likely that the geographic eligibility includes EU member states and potentially EEA countries. The contracting authority is Eurojust, which suggests that the tender is likely open to entities within the EU.

Target Sector: The target sector is telecommunications services. The call specifically mentions landline telephony, dark fiber, IP TV, UIFN (Universal International Freephone Number), freephone services, and related consultancy services. The main classification (CPV) code is 64200000, which further confirms the focus on telecommunications services.

Mentioned Countries: No specific countries are mentioned, but the location of Eurojust is in The Hague, Netherlands, and Europol is also mentioned. Therefore, the Netherlands is implicitly relevant. The services are for Eurojust and Europol, which are EU agencies, so the EU as a region is relevant.

Project Stage: The project stage is for established services. The call is for the provision of existing telecommunication services, not for research, development, or demonstration of new technologies. The services are to be implemented and maintained over a maximum contract duration of 84 months.

Funding Amount: The estimated total value is not specified in the provided text. The specific monetary value of the contract is not disclosed.

Application Type: The application type is an open call for tenders. The procedure type is explicitly stated as an "Open procedure." Submissions must be sent electronically.

Nature of Support: The beneficiaries will receive money in exchange for providing the specified telecommunications services. This is a service contract, so the support is financial compensation for services rendered.

Application Stages: The application process involves submitting a tender, which will be evaluated based on the selection criteria. The exact number of stages is not explicitly mentioned, but it involves at least one stage of submission and evaluation. The documents provided (Administrative specifications, Technical specifications, Declaration on honour, Technical tender form, Financial offer form, and Draft contract) suggest a comprehensive evaluation process.

Success Rates: The success rate is not mentioned in the provided text.

Co-funding Requirement: The need for co-funding is not mentioned in the provided text.

Summary:

This is an open call for tenders issued by Eurojust, seeking a single supplier to provide a range of telecommunications services, including landline telephony for Eurojust and Europol, dark fiber connectivity between Eurojust facilities, IP TV services, UIFN and freephone services, and related consultancy. The contract has a maximum duration of 84 months. The tender procedure is electronic, and the award will be based on the best price-quality ratio. To be eligible, applicants must demonstrate their suitability to pursue the professional activity, their economic and financial standing, and their technical and professional ability. The deadline for submitting tenders is June 30, 2025. The TED reference for this opportunity is 97/2025 328799-2025, and the procedure identifier is EUROJUST/HAG/2025/OP/0006. The successful tenderer will enter into a framework agreement without reopening of competition. The eSubmission system supports multiple languages and encrypts uploaded documents. The maximum attachment size is 50 MB, and the maximum number of attachments is 200. A Personal Identification Code (PIC) is mandatory for participation. The contracting authority will not reply to questions submitted after June 20, 2025.