ITOMS25 - ICT INFRASTRUCTURE AND HOSTING SERVICES

The European Parliament is announcing a call for tenders for operational and support services related to its ICT infrastructure and hosting services, identified by the reference EP-ITEC/LUX/2025/OP/0001. The total estimated value of the tender is 204 million EUR, divided into two lots: Lot 1, focused on Fundamental ICT Infrastructure and Hosting Services, valued at 132 million EUR; and Lot 2, which pertains to ICT Infrastructure and Hosting Specialized and Advanced Services, valued at 72 million EUR. This tender will follow an open procedure, allowing for electronic submissions. The deadline for tender submissions is June 24, 2025, at 16:00 Europe/Luxembourg, with a public opening set for June 25, 2025, at 10:00 Europe/Luxembourg. The maximum duration for contracts under this tender is 72 months, with a best price-quality ratio approach for evaluating proposals.

Eligible applicants are expected to be large enterprises and other entities capable of delivering the required ICT services, as smaller entities (SMEs) are explicitly indicated as ineligible. The contracting authority will prioritize EU member states based on standard procurement regulations. The nature of support will involve monetary compensation for the services provided, and selected tenderers will have to prove their professional capabilities, financial stability, and technical skills as part of the submission process.

The selected firms will receive service contracts, and it's highlighted that submissions will be electronic. The number of stages in the application process seems to indicate a single-stage evaluation focused primarily on quality, which will weigh 60% in the assessment, while price will account for 40%. There is no co-funding requirement stated.

A comprehensive review of the specific tender documents is necessary for interested parties to ensure compliance with all selection criteria and technical requirements. The European Parliament's Directorate-General for Innovation and Technological Support (ITEC) is managing this tender process.

The European Parliament, Directorate-General for Innovation and Technological Support (ITEC) is launching a call for tenders, EP-ITEC/LUX/2025/OP/0001, for the provision of operation and support services for its ICT infrastructure and hosting services. The procedure is an open procedure, with electronic submission. The estimated total value of the tender is 204,000,000 EUR. The TED publication date was 12/05/2025, with TED reference 90/2025 298946-2025. The deadline for receipt of tenders is 24/06/2025 at 16:00 Europe/Luxembourg. The date and time of the public opening is 25/06/2025 at 10:00 Europe/Luxembourg. The contracting authority is not bound to reply to questions submitted after 13/06/2025 05:00 Europe/Luxembourg.

The tender is divided into two lots:

Lot 1: Fundamental ICT Infrastructure and Hosting Services, with an estimated value of 132,000,000 EUR. This lot focuses on services to ensure the optimal functioning of the European Parliament’s ICT infrastructure and hosting services.

Lot 2: ICT Infrastructure and Hosting Specialized and Advanced Services, with an estimated value of 72,000,000 EUR. This lot focuses on services to provide highly specialized professional expertise for carrying out ICT advanced and specific infrastructure and hosting projects and assignments.

The nature of the contract for both lots is services, with a maximum contract duration of 72 months. The award method is best price-quality ratio. Both lots are framework agreements without reopening of competition.

The selection criteria for both lots include: Suitability to pursue the professional activity, Economic and financial standing, and Technical and professional ability. Detailed information on these criteria can be found in the procurement documents.

Available documents include:

ENEN-01 ITOMS25 - Invitation to tender (Invitation letter), published on 12/05/2025, Version 1, no translations available.
ENEN-02 ITOMS25 - Tender Specifications (Tender specifications), published on 15/05/2025, Version 1, no translations available.
ENEN-02.A01 ITOMS25 - Annex I to Tender Specifications - Service Requirements (Tender specifications), published on 12/05/2025, Version 1, no translations available.
ENEN-02.A02 ITOMS25 - Annex II to Tender Specifications - Framework Service Level Agreement (SLA) (Tender specifications), published on 12/05/2025, Version 1, no translations available.
ENEN-02.A03 ITOMS25 - Annex III to Tender Specifications - Technical Specifications (Technical specifications), published on 12/05/2025, Version 1, no translations available.
ENEN-02.A03.A ITOMS25 - Annex III.A to Tender Specifications - Staffing and Profiles (Technical specifications), published on 12/05/2025, Version 1, no translations available.
ENEN-02.A03.B ITOMS25 - Annex III.B to Tender Specifications - Service Governance (Technical specifications), published on 12/05/2025, Version 1, no translations available.
ENEN-02.A03.C ITOMS25 Annex III.C. Lot 1 - Fundamental ICT Infra Services - SLA (Technical specifications), published on 12/05/2025, Version 1, no translations available.
ENEN-02.A04 ITOMS25 Annex IV. List of Buildings of the EP (Tender specifications), published on 12/05/2025, Version 1, no translations available.
ENEN-02.A05 ITOMS25 - Annex V. The European Parliament s environmental policy (Tender specifications), published on 12/05/2025, Version 1, no translations available.

Submissions must be sent exclusively at the address for submission given below.

Regarding the eSubmission system, the following information is provided:

Use the latest versions of Google Chrome or Mozilla Firefox.
Clear the cache and cookies if the system is slow.
Attachments should be less than 50 MB.
The maximum number of documents per tender is 200 files.
A Personal Identification Code (PIC) is mandatory.
The system supports 24 official EU languages and uses UTF-8 character set encoding.
The system encrypts all uploaded documents.

Several questions and answers have been published regarding the tender specifications, including clarifications on ITIL certification, client references, SLA handling, staffing requirements, and the Declaration on Honour. A re-uploaded version of the Tender Specifications document (EN-02 ITOMS25) in Word format is available, and Form 5 (Declaration on Honour) has been converted to Word format. The document EN-02.A06 ITOMS25 - Annex VI to Tender Specifications - Checklist of documents to be submitted has been converted to XLSX format.

In summary, this tender opportunity is for the provision of ICT infrastructure and hosting services to the European Parliament. It is divided into two lots, one focusing on fundamental services and the other on specialized and advanced services. The tender process is electronic, and potential tenderers must meet specific selection criteria and adhere to the technical requirements of the eSubmission system. The European Parliament seeks qualified service providers to ensure the optimal functioning and support of its ICT infrastructure.

Eligible Applicant Types: The eligible applicant types are not explicitly stated, but based on the nature of the tender, it is likely that eligible applicants include companies, firms, and other economic operators capable of providing ICT infrastructure and hosting services. This could include SMEs, large enterprises, and consortia of such entities. The tender specifications and procurement documents should be consulted for a definitive list of eligible applicant types.

Funding Type: Procurement. This is an invitation to tender, which means the funding type is a service contract. The European Parliament is procuring ICT infrastructure and hosting services.

Consortium Requirement: Both single applicants and consortia are likely eligible to apply. The documentation mentions "group of economic operators," suggesting that consortia are permitted. The contracting authority confirms that in case of a joint offer, the questionnaire will have to be filled in only once by the leading company.

Beneficiary Scope (Geographic Eligibility): The geographic eligibility is not explicitly stated, but since this is a European Parliament tender, it is highly likely that entities from the EU and potentially EEA countries are eligible. The specific call documents should be consulted to confirm any restrictions on geographic eligibility.

Target Sector: ICT (Information and Communication Technology). The tender is focused on the provision of operation and support services for the European Parliament's ICT infrastructure and hosting services.

Mentioned Countries: Luxembourg is mentioned as the location for the date and time of the public opening. No other specific countries are mentioned, but the European Parliament is the lead contracting authority, implying the opportunity is relevant to the EU.

Project Stage: The project stage is operational. The tender is for the provision of operation and support services, implying that the infrastructure is already in place and requires ongoing maintenance and support.

Funding Amount: The estimated total value of the tender is 204,000,000 EUR. Lot 1 has an estimated value of 132,000,000 EUR, and Lot 2 has an estimated value of 72,000,000 EUR.

Application Type: Open Call. The procedure type is explicitly stated as an "Open procedure".

Nature of Support: Non-monetary services. The selected tenderers will receive service contracts to provide ICT infrastructure and hosting services.

Application Stages: The number of application stages is not explicitly stated, but it will likely involve at least two stages: submission of the tender and evaluation of the tender. A Declaration on Honour is required, and evidence of compliance with exclusion criteria will be requested before the award decision.

Success Rates: Success rates are not mentioned in the provided text.

Co-funding Requirement: Co-funding requirements are not mentioned in the provided text.

Summary: This is a call for tenders by the European Parliament for the provision of operation and support services for its ICT infrastructure and hosting services. The total estimated value of the tender is 204 million EUR and is divided into two lots: Lot 1 for Fundamental ICT Infrastructure and Hosting Services (estimated at 132 million EUR) and Lot 2 for ICT Infrastructure and Hosting Specialized and Advanced Services (estimated at 72 million EUR). The maximum contract duration is 72 months. The procedure is an open call, and submissions must be electronic. The deadline for receipt of tenders is June 24, 2025. Tenderers must provide evidence of their suitability to pursue the professional activity, economic and financial standing, and technical and professional ability. The award method is based on the best price-quality ratio. Companies interested in providing ICT services to the European Parliament should carefully review the tender specifications and related documents to prepare a comprehensive and competitive proposal. The European Parliament ITEC Directorate-General for Innovation and Technological Support is the lead contracting authority.