Provision of relocation services

The European Food Safety Authority (EFSA) in Parma is seeking a single four-year framework contract to provide comprehensive relocation and departure services for newly recruited staff, trainees including non-EU nationals, seconded national experts and their families. Services include onboarding and offboarding support such as housing search and viewing, rental contract review, administrative assistance including Codice Fiscale and residence permits, removals coordination, utilities, education and health guidance, ad-hoc legal advice and a weekly helpdesk, and the contractor must maintain a presence in Parma. The estimated financial ceiling is €300,000 for the maximum four-year period and tenders will be evaluated on a best price-quality ratio weighted 70 percent quality and 30 percent price, with submission via the EU Funding & Tenders Portal by 20 April 2026. Eligible economic operators must register with a PIC, meet minimum turnover and experience requirements, comply with EU data protection and AI disclosure rules, and provide services only to EFSA-nominated individuals within Parma province or within 25 km.

What it funds

Scope

EFSA invites tenders for a single four-year framework contract to deliver comprehensive relocation and departure services in Parma for newly recruited staff, trainees (including non-EU arrivals), seconded national experts and their families. Services include cultural orientation, accommodation search and viewing support, rental contract review, utilities and bank administration, residence permit support, removals coordination, health and education guidance, ad-hoc legal support and a weekly helpdesk.

Contract value and duration:Estimated maximum envelope €300,000 for up to four years (framework: 1 year + up to 3 renewals). Specific contracts/orders will be issued from the framework ¹

1. 1Who can apply: economic operators (companies or consortia) registered in eligible countries; participation via the EU Participant Register (PIC) is required.
2. 2Award method: open procedure; award by best price-quality ratio; contractual language: English; place of performance: Parma province (max 25 km).

Submission must be made electronically via the EU Funding & Tenders Portal eSubmission system; tenderers must follow the published invitation, tender specifications and financial offer template and comply with data protection and AI transparency requirements.

Footnotes

1. 1Procurement details and documents are published on the EU Funding & Tenders Portal F&T Portal.

Summary:The European Food Safety Authority (EFSA) published an open tender to award a single-supplier framework contract for relocation and departure services in Parma, Italy. The FWC covers onboarding support for newly recruited staff, trainees (including non-EU arrivals), seconded national experts and related categories, and off-boarding services for leavers and their families. Services range from cultural orientation, housing search, lease contract review, utilities, removals and mobility support to administrative assistance (Codice Fiscale, residence registration, bank accounts), education and health system support, ad-hoc legal advice (non-litigation) and a weekly helpdesk. The framework has a 4-year maximum envelope (one-year initial duration with up to three renewals) and an overall financial ceiling of €300 000 for the maximum 4-year period. Submission is electronic via the EU Funding & Tenders Portal eSubmission system. EFSA will evaluate offers on the best price-quality ratio (70% quality / 30% price weighting).

Key administrative details

Contracting authority:European Food Safety Authority (EFSA). Procedure reference: EFSA/2026/OP/0003 (TED reference 33/2026 112649-2026). Procedure type: Open procedure. Nature of contract: services; main CPV code 73000000 (Research and development services and related consultancy services). Framework: single framework agreement (no re-opening of competition). Award method: best price-quality ratio.

Estimated total value:€300,000 (financial ceiling for specific contracts under the framework for up to 4 years, includes 10% contingency and possible indexation).

Maximum contract duration:One year initial FWC with automatic/non-automatic renewal up to three times; overall maximum duration of four consecutive years.

1. 1TED publication date: 17/02/2026.
2. 2Deadline for receipt of tenders: 20/04/2026 at 14:30 (CEST / Europe/Rome).
3. 3Date and time of public opening: 21/04/2026 at 14:30 (CEST / Europe/Rome).
4. 4Last date to submit clarification questions to contracting authority: 10/04/2026 23:59 (local time).
5. 5Contract signature expected: estimated July 2026; notification of results estimated June 2026.

Scope, objectives and deliverables

Scope:Provide comprehensive, total-care relocation and departure services for EFSA personnel and eligible family members in Parma and immediate vicinity (max 25 km). The contractor must be based in Parma or guarantee physical presence at least two days per week and demonstrate excellent knowledge of local administrative, legal and service landscapes. All communications and deliverables shall be primarily in English, with strong Italian language skills required for the team and any subcontractors.

1. 1Population in scope: Temporary Agents (TAs), Contract Agents (CAs), Seconded National Experts (SNEs), trainees, guest scientists, interims, other EFSA categories, and their eligible family members. Includes non-EU arrivals requiring immigration support (residence permits).
2. 2Geographic coverage: Parma city and nearby province (within 25 km).
3. 3Service model: Framework Contract implemented via specific contracts / order forms; unit prices provided in financial offer annex used to create specific contracts.

Work packages, tasks, typical deliverables and KPIs (high level):

1. 1WP00 Information session: needs assessment meeting (virtual or in person). KPI: convening within 2–5 working days of EFSA notification.
2. 2WP01 House hunting: up to 10 suitable housing options presented, accompaniment to up to 5 viewings. KPI: 15–25 working days from briefing to completion of viewings (excluding delays due to landlord availability or staff decisions).
3. 3WP02 Housing contract review: English summary and advice on rental agreement clauses. KPI: 3–5 working days from receipt of full documentation.
4. 4WP03 Utilities: activation, modification and termination assistance for utilities and telecoms. KPI: 5–10 working days from documentation receipt.
5. 5WP04 Removal assistance: coordination of at least 2 quotes for removals, scheduling, guidance on insurance and customs. KPI: 10–20 working days from confirmation of removal requirements.
6. 6WP05 EU administrative assistance: Codice Fiscale, residence/domiciliation registration, bank account opening/closure. KPI: 5–15 working days from receipt of complete documentation.
7. 7WP06 Non-EU administrative assistance: residence permits and renewals support (appointment booking, documentation, follow-up). KPI: 10–30 working days (statutory delays excluded).
8. 8WP07 Car & mobility assistance: vehicle insurance, tax (Bollo), ZTL permits, registration guidance. KPI: 5–15 working days.
9. 9WP08 Health services support: JSIS and SSN registration guidance, top-up support. KPI: 5–10 working days.
10. 10WP09 Education support: information and application assistance for nurseries, schools, universities. KPI: 10–30 working days.
11. 11WP10 Legal support (ad-hoc): relocation-related legal advice (non-litigation) on request, subject to prior validation. KPI: 2–5 working days from validated request.
12. 12WP11 Helpdesk: no-cost helpdesk for 3 hours per week in English, continuous during contract; responses within 1 working day to requests during helpdesk hours.

EFSA will only fund services explicitly listed in the tender specifications and provided to individuals officially notified to the contractor by EFSA. Any additional services outside scope must be agreed privately between the individual and the contractor at the individual’s expense.

Eligibility and candidate requirements

Eligible Applicant Types:Open to economic operators established in eligible countries under EFSA procurement rules (single tenderer only; joint tenders allowed). Typical eligible applicant types: SME, large enterprise, consultancy firms, relocation companies, legal service providers, NGOs or non-profit providers with relocation expertise. Universities and research institutes may apply only where commercial/service delivery rules permit. Subcontracting is permitted with prior authorisation. PIC registration is mandatory. Tenderers and subcontractors must not be subject to EU restrictive measures. Full details in Annex I and EFSA guidance.

Selection requirements (summary):Economic and financial capacity: minimum annual turnover of €40,000 in each of the last 2 closed financial years. Professional and technical capacity: minimum 3 years’ experience providing similar relocation services in Italy (evidence: three client references for 2023–2025). Project team: minimum two persons (single point of contact with at least 5 years experience; second member at least 2 years). Language: excellent English and very good Italian; demonstrate via certificates (C1/B2) or 3 years’ work experience in English/Italian-speaking environment. Declarations on honour required (exclusion, selection and professional/conflict of interest statements).

Evaluation and award

Evaluation sequence:1) opening checks; 2) compliance with tender specifications (minimum requirements); 3) exclusion and selection criteria checks; 4) quality evaluation (award criteria) and price assessment; 5) identification of most economically advantageous tender based on best price-quality ratio formula.

1. 1Quality award criteria total 100 points: Methodology (50 points, minimum threshold 60% for that criterion), Project organisation (15 points), Risk management (15 points) and Measures to meet deadlines (20 points). Overall quality thresholds: tenderers must score at least 60% for Methodology and at least 70% of maximum total quality points to proceed to price evaluation. Tenders failing thresholds will be eliminated.
2. 2Price assessment: only tenders within the maximum budget and formal requirements proceed. Final scoring formula: 30 * (cheapest price/price of tender X) + 70 * (total quality score/100).

Award method:the tender with the highest combined score (best price-quality ratio) will be appointed as the single framework contractor.

Submission, format and templates

Submission method:electronic submission exclusively via the eSubmission system accessible from the EU Funding & Tenders Portal. Tenders submitted by any other means (email, post) will be disregarded. Tenderers must be registered in the Participant Register and use a PIC. Use latest browsers (Chrome or Firefox) and follow eSubmission System Requirements. Attachments: use the Annex 1 financial offer Excel template provided, Annex 2 draft contract and tender specifications. The Declaration on Honour (sections A, B, C) must be signed (hand-signed scanned PDF or qualified electronic signature).

Required documents and templates:Annex 1 - Financial offer template (Excel): mandatory template containing unit prices per work package/service, price-per-hour for ad-hoc legal support and other priced items. Annex 2 - Draft framework contract (full FWC text, special and general conditions, model specific contract/order form). Annex 3 - Environmental management information form. Invitation to tender / Invitation letter. Tender specifications (this document). All templates are available on the F&T Portal for download Funding & Tenders Portal call page.

Submission checklist (minimum):signed Declarations on Honour (exclusion & selection), administrative data forms, technical offer addressing all award criteria, CVs of proposed team (prefer EU CV format), evidence of client references and turnover, financial offer using Annex 1, any certificates (language, ISO or other) and Annex 3 environmental information. Non-submission of mandatory items may lead to rejection.

Contract management, legal and compliance

Framework contract type:single framework contract implemented through specific contracts or order forms. Place of performance: Parma province (max 25 km). The contractor bears travel costs for property accompaniment. Payment: invoices produced per specific contract; contracting authority pays within 30 days after acceptance unless suspended for reasons (non-compliance, missing documents). No pre-financing or interim payments are foreseen in the draft contract; payment of the balance is subject to conditions in the draft FWC. Performance and retention guarantees are not applicable. Price revision: annual indexation formula based on HICP (Euro area index) is foreseen in the draft contract. EFSA may increase the FWC envelope up to 50% in the first three years under negotiated conditions if repeated similar services are needed.

Data protection and confidentiality:contractor acts as processor/sub-processor and must comply with Regulation (EU) 2018/1725. Personal data must be processed for contract purposes only. All personal data processed under the contract must be stored and accessed only within the EU/EEA unless prior written authorisation from EFSA is given and legal safeguards are in place. Confidentiality clauses and antifraud obligations apply. The contractor must comply with EFSA Anti-Fraud Module and provide assistance for audits and checks (OLAF, Court of Auditors, EPPO).

AI use and transparency

If tenderers used generative AI (for example Large Language Models such as ChatGPT) in drafting the tender, they must declare it in the tender. If AI is proposed for service delivery, the technical offer must specify purpose, stage of use, added value, associated risks and mitigation, human oversight and quality assurance. EFSA requires explicit mention in deliverables if generative AI was used and reserves the right to refuse use of AI systems/models or to require additional safeguards. All AI use must comply with the AI Act and data protection rules.

Financials and co-funding

Funding type:procurement (service contract) — EFSA will pay for services under specific contracts. This is not a grant, loan, equity or voucher. Co-funding: EFSA does not require co-funding from tenderers. All costs and prices must be stated in the financial offer. EFSA will only reimburse for services explicitly included in the tender specifications and ordered by EFSA for notified beneficiaries.

Administrative and procedural clarifications

Submission language:any official EU language; however the working language for contract implementation will be English and the contractor must demonstrate very good Italian. Number of submissions: one tender per tenderer (per lot – only one lot). Participant Identification Code (PIC) required for each legal entity or partner. Tender validity period: as indicated in the contract notice. Questions via the F&T Portal Questions & Answers tab (EU Login required). Contracting authority is not bound to reply to questions submitted after the deadline specified in the tender notice. Technical support for eSubmission is available from the Commission helpdesk; system requirements are published on the portal.

Submissions and eSubmission technical notes:Use latest Google Chrome or Mozilla Firefox, attachments must be under 50 MB each, maximum 200 files per submission. Drafts can be edited up to the deadline. After submission, tenders can be withdrawn or replaced before the deadline. When uploading attachments follow file-naming and format rules in eSubmission System Requirements. The submission receipt timestamp from eSubmission is definitive proof of timely submission. Ensure signed Declarations on Honour are uploaded as required.

Evaluation stages and likely timelines

1. 1Stage 1: Administrative and exclusion checks (completeness, declarations).
2. 2Stage 2: Selection criteria assessment (economic and financial capacity, technical & professional capacity including references and CVs).
3. 3Stage 3: Compliance with tender specifications and minimum requirements — non-compliant offers eliminated.
4. 4Stage 4: Quality evaluation against award criteria (methodology, organisation, risk management, delivery measures). Minimum thresholds apply.
5. 5Stage 5: Price compliance check (within financial ceiling and formal requirements).
6. 6Stage 6: Combined scoring and award recommendation; contract signature following internal procedures and standstill (if applicable).

Estimated evaluation duration:notification of evaluation results is estimated for June 2026 (subject to change). Public opening of tenders will occur on 21/04/2026 (virtual opening).

Success rates and competition

Success rates:Not specified by EFSA. This is an open EU procurement procedure; competition level will depend on the number and quality of tenders submitted. EFSA may award a maximum of one framework contract.

Key risks and recommended bidder approach

Main risks identified in the tender and recommended mitigation steps for bidders:ensure timely registration (PIC), prepare signed Declarations on Honour, provide clear evidence of turnover and three client references for 2023–2025, present concrete methodology and risk mitigation including back-up staff and continuity arrangements, demonstrate robust data protection measures in line with EUDPR (Regulation 2018/1725) and the GDPR, clarify AI use if applicable and provide human oversight assurances, and submit financial offer using the exact Annex 1 Excel template. Bidders should prepare documentary evidence of Italian administrative experience and show physical presence capability in Parma (office or weekly in-person availability).

Templates and application form structure

EFSA provides mandatory templates and documents on the Funding & Tenders Portal:Annex 1 Financial Offer Template (Excel) containing unit prices per WP and priced hourly rates for ad-hoc legal support; Annex 2 Draft Contract (full FWC text with special and general conditions, model specific contract and order form); Invitation to tender letter; Tender specifications (this document); Annex 3 environmental management questionnaire. The tender must include: administrative forms (Business Partner Form), Declaration on Honour sections A, B and C (signed), technical offer addressing each award criterion and minimum requirement, CVs for proposed team members (EU CV format recommended), selection evidence (references/contracts), and the completed Annex 1 financial offer. A typical financial offer structure in Annex 1: header with tenderer name; table of unit items and quantities per work package (e.g. housing hunting package price, utilities activation price, removal assistance price, price per hour for WP10 legal support), and summary total. Tenderers must confirm awareness of all conditions in the Excel template and use it unchanged for price evaluation.

Access procurement documents and templates via the F&T Portal call page Opportunity and documents ¹.

Categorisation and structured answers

Below are the extracted structured answers requested based on the tender content.

Eligible Applicant Types:Eligible applicants: Registered economic operators able to deliver services in Italy (entities with PIC). Practical eligible types include relocation service companies, corporate or independent service providers, consultancies, SMEs, large enterprises, legal advisory firms (for ad-hoc legal support), service providers acting as prime contractors or in joint offers. Universities or research institutes may participate only if their legal and commercial status allows contractual service delivery. Subcontractors are allowed but subject to authorisation and capacity checks.

Funding Type:This is a public procurement service contract (framework agreement) — financial mechanism: procurement (services). Not a grant, loan or equity instrument.

Consortium Requirement:Procedure allows single tenderers or joint offers. EFSA intends to award a single framework contract and therefore a single contractor will be appointed. Joint tenders are permitted (with a lead partner) but only one FWC will be concluded.

Beneficiary Scope (Geographic Eligibility):Geographic eligibility: EU procurement rules apply. Contractor must be established in eligible countries as defined by EFSA procurement rules. All services and processing of personal data under the contract must be carried out and hosted within the EU/EEA unless expressly authorised by EFSA in writing. Place of performance: Parma and its immediate vicinity (max 25 km).

Target Sector:Target thematic/industry sector: relocation, HR mobility and expatriate services, administrative and legal support, mobility/transport and housing services, language/cultural orientation. Cross-cutting sectors: public administration support, consultancy and service provision to international staff in the food safety / EU agency context.

Mentioned Countries:Explicit country mentioned: Italy (city of Parma). Geographic region: EU / European Economic Area for eligibility and data localisation requirements (data must be processed within EU/EEA).

Project Stage:Expected project maturity: operational delivery and service provision (implementation and operational support for onboarding/offboarding). This is not a research or R&D action; it is a service delivery contract for operational relocation activities.

Funding Amount:Financial ceiling for the FWC over the maximum 4-year period: €300,000 (includes 10% contingency and possible indexation). Individual specific contract values will be derived from the unit prices tendered in Annex 1; EFSA is not obliged to spend the full ceiling.

Application Type:Open call via the EU Funding & Tenders Portal. Submission method: eSubmission electronic only. Not an invitation-only or rolling call.

Nature of Support:Monetary support in the form of payments for services under a public procurement contract (service contract). Beneficiaries (the contractor) receive contract payments; individuals served by the contractor receive service delivery (non-monetary services).

Application Stages:There are multiple evaluation stages (administrative/exclusion checks; selection checks; compliance with technical specifications; quality (award) evaluation; price check; combined scoring and award). Overall this is a multi-stage procurement evaluation (6 principal steps described above).

Success Rates:Success rates are not published by EFSA for this call and will depend on number and quality of tenders submitted. EFSA will award a maximum of one contractor; competition may be significant for a single-slot framework. No historical success rate data provided.

Co-funding Requirement:No co-funding required. EFSA will reimburse/order services under the FWC based on unit prices; any additional optional services outside the framework scope are to be arranged directly between the individual and contractor and paid by the individual.

Templates: application form structure and guidance

Available templates and their intended use (download from the F&T Portal opportunity page):

1. 1Annex 1 - Financial Offer Template (Excel): Mandatory. Structure includes header (Tenderer name, contacts), rows for each standardised service/work package (WP00–WP11), number of units or price assumptions, price per unit and total. Includes fields for free services (helpdesk, info sessions) and price-per-hour for WP10 legal support. Tenderers must use this model exactly; prices will be used to calculate specific contracts.
2. 2Annex 2 - Draft Contract (FWC) PDF: Full contractual terms (special conditions, general conditions, intellectual property, data protection, AI clauses, termination, liability, order form and model specific contract). Tenderers must review and raise any contractual comments before tender deadline via clarification requests.
3. 3Invitation letter and Tender specifications: Provide procedural, legal and evaluation details.
4. 4Annex 3 - Environmental management information: questionnaire to be completed (not scored but requested).

How application forms look and recommended structure to prepare files:1) Administrative folder: Business Partner form/administrative data, PIC, signed Declarations on Honour sections A, B and C, company registration; 2) Selection evidence: turnover evidence, bank statements or financial statements, the three client references/contracts (2023–2025); 3) Technical offer: methodology (addressing WP01–WP11), team organisation, CVs (EU CV recommended), language certificates, risk management, data protection plan, AI usage statement if applicable; 4) Financial offer: Annex 1 Excel filled and saved as requested, summary of total prices; 5) Annex 3 environmental information. Combine documents into a structured eSubmission package using the document labels required by the portal.

Concluding summary

This EFSA procurement is a standardised, open EU tender for a single-supplier framework contract to provide comprehensive relocation and off-boarding services for EFSA staff and eligible family members in Parma. The tender is highly prescriptive: the technical offer must address eleven work packages, provide robust methodology, evidence of local knowledge and organisational capacity, and present a priced financial offer using the mandatory Excel template. Bidders must demonstrate experience in Italy, strong English and Italian language capability, data protection compliance, and readiness to provide a no-cost weekly helpdesk. EFSA will award a single FWC based on best price-quality ratio within a total envelope of €300,000 for the maximum 4-year period. Submissions are electronic only via eSubmission and require PIC registration and signed Declarations on Honour. Interested bidders should download all documents from the Funding & Tenders Portal, use the provided Annex 1 financial template without modification, and respond strictly to the minimum requirements and award criteria to be eligible and competitive for the award Funding & Tenders Portal call page ¹.

Footnotes

1. 1All procurement documents including Invitation to Tender, Tender Specifications, Annex 1 Financial Offer template and Annex 2 Draft Contract are published on the EU Funding & Tenders Portal opportunity page.

Opportunity Overview

The European Food Safety Authority (EFSA), based in Parma, Italy, seeks to establish a single four-year framework contract for comprehensive relocation and departure services supporting newly recruited staff, trainees (including non-EU nationals), seconded national experts (SNEs), and their families. Services cover onboarding (cultural orientation, housing search, administrative procedures) and offboarding (de-registration, lease termination, utility closures), with proactive budget monitoring and communication with EFSA. EFSA handles approximately 60 newcomers/leavers annually.

Key Dates and Deadlines

• TED Publication Date: 17 February 2026
• Deadline for Clarification Questions: 10 April 2026 23:59 Europe/Rome
• Tender Submission Deadline: 20 April 2026 14:30 Europe/Rome
• Public Opening: 21 April 2026 14:30 Europe/Rome
• Estimated Notification of Results: June 2026
• Estimated Contract Signature: July 2026

Contract Details

This is an open procedure for a single framework agreement without reopening of competition, implemented via specific contracts or order forms based on unit prices. Maximum duration: 1 year initial + 3 automatic 12-month renewals (total 4 years). Place of performance: Parma province or within 25 km. CPV Code: 73000000 (Research and development services and related consultancy services). Award criterion: Best price-quality ratio (70% quality, 30% price).

Financial Ceiling:€300,000 over 4 years (includes 10% contingency and price indexation using HICP Euro Area 20 countries). No pre-financing or interim payments; balance payment within 30 days of invoice and deliverable approval.

Eligibility and Who Can Apply

Open to economic operators established in EU Member States or eligible countries per EFSA market access rules (see EFSA Guidance for Tenderers). Joint tenders and subcontracting allowed with restrictions. Tenderers must not be subject to EU restrictive measures or Hungarian public interest trusts per Council Decision (EU) 2022/2506. PIC registration in Participant Register mandatory.

Exclusion Criteria

• Situations under Article 138 of Financial Regulation (Declaration on Honour Section A required)
• No access if not established in eligible countries

Selection Criteria

• Economic/Financial: Annual turnover >= €40,000 in each of last 2 years (Declaration on Honour Section B)
• Professional: 3+ years experience in relocation services with Italian admin knowledge; list of 3 references (2023-2025); team of min. 2 experts (lead: 5+ years; second: 2+ years); C1/B2 English/Italian proficiency; no conflicts of interest (Declarations Sections B/C); environmental info (Annex 3)

Services Required (Work Packages)

Services primarily in English; full Italian proficiency required. Contractor must have Parma presence (min. 2 days/week). Pricing via Annex 1 template (unit prices per WP). All services for EFSA-nominated individuals only; extras at private cost.

Evaluation Criteria

Quality (100 points, min. 70% total; 60% on Methodology)

• Methodology (50 pts): Justification (20), Process (20), Added value (10)
• Project Organisation (15 pts): Task distribution (8), Communication (7)
• Risk Management (15 pts): Identification (5), Mitigation (10)
• Timelines/Quality Measures (20 pts): Team availability (10), Deadline mechanisms (10)

Must comply with tender specs; AI use disclosure required (methodology, risks, human oversight per AI Act).

Price (30% weight)

Formula: 30 * (cheapest price / your price) + 70 * (quality score / 100).

Submission Requirements

1. 1Electronic via eSubmission on F&T Portal (PIC required)
2. 2Documents: Invitation Letter, Tender Specs (Annex 1), Draft Contract (Annex 2), Financial Offer Template (Annex 1 Excel)
3. 3Technical offer addressing specs and award criteria; Financial offer per template
4. 4Declarations on Honour (A: exclusion, B: selection, C: conflicts)
5. 5Max 200 attachments (<50MB each); latest Chrome/Firefox
6. 6One tender per tenderer; latest valid if multiple

Submit via EU Funding & Tenders Portal. Questions via Q&A tab (login required). Virtual opening attendance: email EFSAProcurement@efsa.europa.eu 3hrs prior with submission receipt.

Key Conditions and Risks

• Data protection: Strict EU/EEA localisation; GDPR/EUDPR compliance ¹
• Physical presence in Parma required; travel costs borne by contractor
• No litigation/court representation in WP10
• AI use: Disclose in tender; human oversight mandatory
• Payments: Balance post-approval; 30-day term
• Termination: 6 months notice; liquidated damages for delays (0.3% per day)

Contractor fully liable; insurance recommended. Audits up to 5 years post-payment.

Footnotes

1. 1Personal data processing limited to services; notify breaches within 48hrs. Full details in Tender Specs and Draft Contract.