Europa Experience Floor Staff - DEN

The European Parliament Directorate-General for Communication (DG COMM) invites tenders for provision of floor staff (reception, facilitation and visitor support) for the Europa Experience in Denmark under CPV 92521100. The procurement is a framework contract with an initial 12-month term renewable up to three times for a maximum of 48 months and will be awarded on a best price-quality ratio with quality weighted at 60% and price at 40%. Electronic submission via the EU Funding & Tenders Portal is mandatory and the tender dossier includes a draft framework contract, technical specifications and Annex I price list; a Participant Identification Code is required. The submission deadline is 2026-09-09 17:00:59 Europe/Brussels and applicants must meet the administrative, financial and selection criteria detailed in the tender documents.

What is funded

Scope

Provision of floor staff (reception, facilitation and similar visitor services) for the Europa Experience under a framework contract to be used by the European Parliament Directorate-General for Communication.

Contract model and duration:Framework contract: initial 12 months, renewable up to 3 times; estimated planned period 48 months overall. ¹

1. 1Who can apply: service providers / economic operators able to supply qualified floor staff and meet selection criteria (see tender documents).
2. 2Procurement type: Services (CPV 92521100 — visitor services).
3. 3Award criteria: Quality 60% and Price 40% (per procurement documents).
4. 4Lotting: single lot (LOT-0001).
5. 5Submission method: eSubmission via the Funding & Tenders Portal.

Lead contracting authority:European Parliament, DG COMM. Tender documents include specifications, draft framework contract, price list and administrative annexes; consult the portal for full documents and submission instructions Tender details. ¹

Footnotes

1. 1Full procurement documents and templates (specifications, draft contract, price list, declarations) are available on the Funding & Tenders Portal tender page linked above.

Opportunity summary

What the contract is for

The European Parliament Directorate-General for Communication (DG COMM) is procuring services to outsource a number of staff activities for the Europa Experience. The Contractor will provide the necessary personnel (floor staff) to perform reception, facilitation and similar visitor-facing services in the Europa Experience. The procurement is organised as a framework contract (initial 12 months, renewable up to 3 times) with an estimated total planned duration of up to 48 months for execution. The procurement uses electronic submission through the EU Funding & Tenders Portal. Detailed specifications, contractual terms, and annexes are available in the tender documents Tender notice and documents ¹.

Tender type and contracting authority:Type: Open call for tenders / procurement. Lead contracting authority: European Parliament, EP - Directorate-General for Communication (DG COMM).

Deadlines and key dates:Publication date: 15 July 2026. Tender submission deadline/closing date: 9 September 2026, 17:00:59 Europe/Brussels. Open tender event (likely opening or clarification session): 10 September 2026 at 11:00 local time. Deadline for additional information requests: 1 September 2026. The draft and annex documents were published 15 July 2026.

Procedure type and contract model:Procedure type: Open tender (electronic submission required). Contract model: Framework contract for services with specific orders issued through a draft specific order form. The framework contract initial duration is 12 months and may be renewed up to 3 times; the planned execution period for the procurement project is up to 48 months. Electronic ordering and payment are supported.

Main CPV and procurement scope:Main CPV: 92521100 (visitor services and related floor staff services). The scope covers providing floor staff for reception, facilitation and similar visitor-facing tasks within the Europa Experience (visitor facilities).

Eligibility, funding and participation details

The following structured details describe eligibility, funding type, consortium requirements, geographic scope, target sectors, project maturity, application method, nature of support, evaluation stages and other administrative/technical requirements extracted from the tender metadata and published procurement documents.

1. 1Eligible Applicant Types: The tender documentation and administrative annexes indicate the contracting authority expects professional service providers able to supply personnel and manage operations. Eligible applicants: private companies and legal entities providing visitor services, facility management or event staffing services. The procurement documents include Annex V Group of Economic Operators and allow grouping or submission by economic operators acting together, and include provisions for subcontractors (Annex VI Declaration subcontractors). Public sector bodies are not explicitly excluded but typical EU procurement allows public entities if they meet exclusion and selection criteria. Individuals are not suitable. SMEs: the SME suitability indicator in the procurement project is false, meaning the tender is not restricted to SMEs but SMEs can apply. Therefore the allowed applicant types include: SME, large enterprise, nonprofit (if legally able to provide such services), consortiums of economic operators, and other service providers. Specific exclusion and selection criteria are enforced via Declaration on honour documents included in the tender pack.

Coherent with the procurement documents, applicants must complete declarations on honour concerning exclusion criteria, selection criteria, and restrictive measures (e.g., Annex III and Annex IX) and provide financial data (Annex VII), price list (Annex I), travel expenses rules (Annex VIII), and other administrative requirements. Grouping and subcontracting are regulated and require supporting declarations ¹.

1. 1Funding Type: Procurement / tender (payable service contract). The primary financial mechanism is a service contract awarded following an open public procurement to a contractor who will receive payment for services performed under the framework contract and ensuing specific orders. This is not a grant, loan or equity instrument.

1. 1Consortium Requirement: The tender allows submission by a single economic operator or by a Group of Economic Operators acting together (see Annex V). Therefore submissions can be single or consortium/grouped. Subcontracting is permitted but subject to declaration (Annex VI).

1. 1Beneficiary Scope (Geographic Eligibility): Contracting authority is the European Parliament (DG COMM). The procurement is published on the EU portal; eligibility follows EU public procurement rules. No specific list of eligible countries is included in the scraped text, but the contracting authority is an EU institution and standard EU procurement rules apply, meaning economic operators established in EU Member States and other countries eligible under EU procurement rules may participate. The Directorate-General for Communication has liaison offices across the 27 EU Member States; the geographic execution location is Denmark for this lot (denoted by DEN in the title).

1. 1Target Sector: Visitor services, cultural/educational facility operations, reception and facilitation services. The sector classification corresponds to visitor services and accommodation/visitor management rather than technology or R&D sectors.

1. 1Mentioned Countries: Denmark is explicitly referenced by the tender title suffix DEN (Europa Experience Floor Staff - DEN). The contracting authority is the European Parliament (EU institution) and DG COMM operates across EU Member States. No other specific countries are explicitly named in the tender metadata.

1. 1Project Stage (expected maturity): Operational delivery / service provision. The contract requires operational readiness to supply trained floor staff, manage scheduling, and deliver visitor reception and facilitation services immediately after contract signature. This is not a research or development activity.

1. 1Funding Amount: The tender metadata does not specify a monetary budget amount in the scraped fields. The procurement is a framework contract with pricing to be provided via the price list Annex I (financial offer form). Applicants must complete the price list and financial data sheets; the awarding criteria weight is quality 60% and price 40%. The exact contract value will depend on specific orders issued during the framework period.

1. 1Application Type: Open call for tenders with electronic submission mandatory via the Funding & Tenders Portal (ESUBMISSION). Applicants must submit their complete tenders electronically before the closing date and time.

1. 1Nature of Support: Monetary payments to the awarded contractor under a service contract. The contractor will be remunerated for personnel and services provided according to the framework contract and specific order forms. Non-monetary obligations include provision of trained staff, compliance with operational rules, reporting, and adherence to travel expense rules and other contractual provisions.

1. 1Application Stages: Two main stages are apparent: 1) Administrative and eligibility / selection verification (submission of declarations, financial data, capacity proof); 2) Award evaluation based on awarding criteria (quality 60% and price 40%), followed by contract award and framework contract signature. There is an open tender event after the closing date and a possibility for clarifications during the information request period. Therefore the process includes at least 2 formal evaluation stages plus post-award contracting steps.

1. 1Success Rates: Not specified in the tender documents. As a standard open procurement with one or more contracts awarded per lot, success rate depends on the number and quality of bidders; procurement notices do not publish historical success rates. Applicants should assume competitive procurement and prepare compliant, high-quality tenders to maximise award chances.

1. 1Co-funding Requirement: No co-funding required. This is a procurement contract where the contractor is paid by the contracting authority for services rendered. There is no requirement for beneficiary co-financing as would apply for grants.

Awarding criteria and evaluation:Awarding criteria are split between quality (weight 60) and price (weight 40). The procurement documents direct tenderers to consult the procurement specifications for detailed sub-criteria and scoring methodologies. Quality criteria will likely cover staff profiles, training, language skills, operational management, quality assurance, continuity and contingency arrangements, safeguarding measures and previous experience delivering similar visitor services. Price evaluation follows the price list provided in Annex I.

Required tender documents and templates (from scraped document list)

The tender package includes administrative, technical and financial templates and draft contracts which tenderers must complete and submit. The following documents were published as part of the procurement dossier on 15 July 2026 and should be consulted and completed as required for a compliant tender ¹:

Templates: structure and how the application forms look:The tender dossier contains standard EU procurement templates. Key templates include: the Financial Offer Form / Price List (Annex I) where tenderers enter unit rates for staff categories, travel and other reimbursable costs; Declaration on Honour forms for exclusion and selection (Annex III); Group of Economic Operators template (Annex V) detailing the lead partner and participating operators, roles and financial/operational responsibilities; Declaration on subcontractors (Annex VI); Financial Data Sheet (Annex VII) for turnover, balance sheet and solvency evidence; the Draft Framework Contract and a Draft Specific Order Form. A completeness checklist (Annex XIII) enumerates all required attachments and declarations. Tenderers must use the provided native formats (docx and pdf) and follow naming and submission rules in the invitation letter and portal.

Operational and contractual notes

Operational requirements in the specification will set minimum staff profiles, required languages, security and access rules applicable in the Europa Experience, training and onboarding procedures, shift coverage expectations, contingency measures, performance monitoring and reporting obligations. The draft framework contract contains clauses on contract management, liability, confidentiality, data protection, renewal conditions, price revision rules, invoicing, electronic ordering and payment, and compliance with EU restrictive measures provisions. Tenderers should thoroughly review travel expense rules (Annex VIII), floorplans (Annex X), and the draft specific order form to understand operational deployment and invoicing.

Evaluation and next steps for applicants

Applicants should:1) download and read all tender documents from the Funding & Tenders Portal; 2) complete the Declaration on Honour, Financial Data Sheet, Price List and any group/subcontractor declarations as applicable; 3) prepare technical responses showing experience in visitor services, staff management, training and relevant references; 4) ensure compliance with restrictive measures declarations and provide any requested supporting evidence; 5) submit the tender electronically before the deadline; and 6) be prepared for contract signature and rapid mobilisation if awarded. The procurement uses quality and price weighting, so ensure both a strong technical proposal and competitive pricing.

This description summarises the publicly available procurement metadata and document list. Tenderers must consult the full procurement dossier and the draft framework contract on the Funding & Tenders Portal for binding requirements and complete instructions ¹.

Footnotes

1. 1Full tender dossier, specifications, annexes and the draft framework contract are available on the EU Funding & Tenders Portal at ec.europa.eu (published 15 July 2026).

Opportunity Summary

This is an open EU public procurement tender issued by the European Parliament’s Directorate-General for Communication (DG COMM) to outsource floor staff activities for the Europa Experience in Denmark, covering reception, facilitation, and visitor support services [[3]]. The contract is structured as a framework agreement with an initial 12-month term, renewable up to three times for a maximum duration of 48 months [[3]][[5]].

Call Identifier:EP-COMM/2026/OP/0024 [[3]].

CPV Code:92521100 (Personnel services) [[3]].

Who Can Apply

Eligible applicants include service providers and economic operators capable of supplying trained floor staff, including individual entities or groups of economic operators (consortiums) [[3]][[5]]. Applicants must meet administrative, financial, and selection criteria specified in the tender documents [[3]].

Key Requirements & Conditions

1. 1Must provide personnel for reception, facilitation, and visitor support at the Europa Experience in Denmark
2. 2Must submit an electronic bid via the EU Funding and Tenders Portal
3. 3Must include Draft Framework Contract, Tender Specifications, Annex I price list, financial data, and required declarations
4. 4Must possess a Participant Identification Code (PIC) for participation
5. 5Must demonstrate operational capacity and staff competence in the technical proposal

Evaluation Criteria

The contract will be awarded based on the best price-quality ratio, with quality weighted at 60% and price at 40% [[3]][[5]]. This emphasizes the importance of high-quality staffing solutions over lowest cost alone.

Deadlines & Submission Details

Submissions must be made electronically via the EU Funding and Tenders Portal eSubmission system [[1]][[3]]. Tenders may be submitted in any of the 24 official EU languages [[1]].

Funding & Contract Type

This is a service procurement contract, not a grant or subsidy; financial compensation is provided for services rendered [[5]]. The estimated contract value is not explicitly stated in available sources, but similar Europa Experience staffing tenders have values in the range of €100,000 to several million over 48 months [[5]][[19]].

Important Notes for Applicants

1. 1The contracting authority will not answer questions submitted after 29/12/2025 07:00 Brussels time [[5]]
2. 2A Participant Identification Code (PIC) is mandatory for participation [[5]]
3. 3The eSubmission system supports multiple languages and encrypts uploaded documents [[5]]
4. 4This is an open procedure, meaning any eligible organization can submit a tender [[5]]
5. 5Similar tenders for Sweden and NL have identical structures (12-month initial + 3 renewals, 60/40 evaluation) [[3]][[5]]

Footnotes

1. 1Official tender details and documents are available at EU Funding Portal - DEN Tender
2. 2Similar framework contracts for Europa Experience in Sweden and NL confirm the 48-month maximum duration and 60/40 evaluation criteria [[3]][[5]]