Technical Assistance for Priority Human Resources and Government Service Performance

This is an EU-funded restricted service procurement to provide institutional technical assistance to Jordan’s Service and Public Administration Commission and selected public institutions to strengthen public-sector human-resource management, institutional performance and citizen-oriented government services. The estimated contract value is €3 million for a fee-based service with a maximum implementation period of 30 months and a provisional start date of 1 July 2027; shortlisted candidates are expected to be invited to tender around 10 February 2027. Eligible applicants are natural or legal persons established in EU Member States or countries eligible under Article 28 of Regulation (EU) 2021/947 and international organisations; selection requires minimum financial and technical capacity including an average turnover of at least €1.2 million, an average of 50 relevant personnel and at least three relevant contracts each valued at €1.2 million. Requests to participate must be submitted electronically via the EU Funding & Tenders Portal by 7 December 2026 at 14:00 Asia/Amman time.

What it funds

Scope summary

Provision of technical assistance to strengthen Jordan’s public administration and government service delivery, including competency frameworks, staff selection and leadership assessment tools, operational planning and performance appraisal arrangements, plus common service standards, service engineering, performance measures and quality-assurance across channels.

Footnotes

1. 1Full procurement specifications, selection criteria and request-to-participate templates are available in the tender dossier on the F&T Portal linked above.

Opportunity snapshot

Procedure identifier EC-MENA/AMM/2026/EA-RP/0039. TED reference 215/2026 769520-2026. Publication date 05/11/2026. Estimated total value €3,000,000. Procedure type Restricted procedure. Submission method Electronic via the EU Funding & Tenders Portal (eSubmission). Place of performance Jordan. Main CPV 79414000 - Human resources management consultancy services. Nature of contract services, fee-based. Maximum contract duration 30 months. Award method Best price-quality ratio. Programme Neighbourhood / NDICI-Global Europe. Deadline for receipt of requests to participate 07/12/2026 14:00 Asia/Amman.

Who can apply and applicant types

Participation is open to natural persons and legal persons effectively established in EU Member States or eligible countries/territories under Article 28 of Regulation (EU) 2021/947, and to international organisations. Submissions may be made by single legal entities or by consortia (permanent or ad hoc). Capacity-providing entities may be declared and relied upon subject to the rules in the tender documents. Candidates listed in EU restrictive measures at the award decision moment cannot be awarded the contract.

Funding and contractual conditions

Estimated overall contract value €3,000,000. The contract is fee-based (service contract) financed under NDICI-Global Europe geographic programmes. The award will follow the PRAG rules and the legal basis is Regulation (EU) 2021/947. The award criterion is best price-quality ratio with quality and price weighting indicated in the procurement metadata (quality 80, price 20 in subordinate awarding criteria summary – candidates must consult tender documents for details).

Procedure and submission

Location and programme

Selection and award criteria (high level)

Selection criteria are economic/financial capacity, professional capacity and technical capacity. Award will be by best price-quality ratio. Exact documents, scoring and weights are in the tender specifications and request to participate form; candidates must consult and follow the templates and instructions in those procurement documents.

Documents and templates applicants must use

Requests to participate must use the provided Request to Participate form (REQUEST TO PARTICIPATE FORM_en SPAC_V1.docx) and must be accompanied by: the Declaration on Honour on exclusion and selection criteria (a14a template), and any supporting evidence required by selection criteria (financial tables, personnel statistics, experience references, certificates). Additional procurement documents provided on the Portal include 'Additional information contract notice en SPAC final' and 'Tender specifications - administrative part'. Candidates relying on third-party capacity must include separate supporting documentation and commitments from those third parties.

Application stages and selection process

Success rates and shortlist information

The contracting authority will shortlist between 4 and 8 candidates. The exact success probability depends on the total number of compliant applicants; the short-list size is fixed within that band. If the number of eligible candidates meeting selection criteria is less than 4, the authority may still invite those who satisfy criteria. If more than 8 meet criteria, re-examination and ranking using additional comparative criteria will determine the eight best requests to participate. Publicly available documents do not provide historic applicant numbers, so an overall success rate from initial applicant to contract award cannot be reliably quantified here.

Co-funding and financial contributions

No co-funding from candidates is indicated or required in the procurement notice. The contract is financed under NDICI-GE geographic programme financing references given; candidates must declare financial information as part of selection criteria and may need to declare foreign financial contributions where applicable (Form FS-PP) per the procurement documents.

Key dates and deadlines

Compliance, confidentiality and sanctions

Candidates must submit truthful declarations. False statements or undisclosed conflicts may lead to exclusion and administrative sanctions including financial penalties up to 10% of the estimated contract value. Tenderers included in EU restrictive measures lists at the award decision cannot be awarded the contract. Documents submitted are encrypted in the eSubmission system; originals of signed declarations may be requested later if shortlisted.

Technical scope and expected expert inputs

The assignment requires HR and public administration systems expertise to support SPAC and selected public institutions in Jordan. Expected inputs include development and application of competency frameworks; staff selection and leadership assessment methodologies and tools; operational planning and performance appraisal systems; service engineering and standards across channels; operating tools, performance measures and quality assurance mechanisms. Tenderers should demonstrate past implementation experience with governments/regulatory/central agencies on HR frameworks, service delivery assessment, reengineering and institutional development, and be able to mobilise multidisciplinary teams of experts.

Mentioned countries and geographic eligibility

Templates and application structure (practical guidance)

Applicants must complete and upload the Request to Participate form and the Declaration on Honour using the templates provided in the procurement documents. Additional supporting annexes must follow the structure requested (financial data table covering last three closed years, personnel statistics, areas of specialisation matrix, experience references table with up to 15 references, signed declarations for each legal entity, capacity-provider commitments if applicable). Only information requested should be included; extra brochures or unsolicited documents will not be considered.

Practical notes and portal requirements

You must register an organisation PIC in the Participant Register and have an EU Login account to use eSubmission. File attachments must comply with eSubmission technical requirements (individual files normally less than 50 MB; maximum 200 files per submission). Names and formats of attachments must follow system rules. Declarations may be scanned originals or QES-signed where allowed; originals may be requested from shortlisted candidates. Questions must be submitted through the Portal Q&A at least 21 days before the submission deadline; clarifications will be published at the latest 8 days before the deadline.

Summary

This restricted tender procures a fee-based technical assistance service contract for €3,000,000 to support Jordan’s Service and Public Administration Commission (SPAC) and selected public institutions in strengthening human resources systems and government service performance across delivery channels. Eligible applicants are organisations established in EU Member States or eligible third countries and international organisations; applications may be single entities or consortia. The procedure is two-stage: request to participate (short-list 4–8) submitted electronically via the Funding & Tenders Portal by 07/12/2026 14:00 Asia/Amman, followed by invitation to tender for shortlisted candidates. Selection requires demonstrated financial capacity (minimum average turnover €1,200,000), professional and technical capacity (staffing and minimum three relevant contracts worth ≥ €1,200,000 each in the last four years). The tender will be awarded on best price-quality ratio. Interested candidates must use the provided Request to Participate and Declaration on Honour templates and follow eSubmission technical rules and the PRAG guidance. For procedural documents and to submit, consult the Funding & Tenders Portal EU Funding & Tenders Portal. 1

Footnotes

1. 1Tender documents, Request to Participate form, Declaration on Honour and additional information are published on the Funding & Tenders Portal and must be consulted and followed exactly. Access and submission require EU Login and organisation PIC; questions and clarifications are handled via the Portal Q&A.

Opportunity summary

This is an EU-funded service procurement procedure, not a grant scheme. The successful contractor will provide technical assistance to Jordan’s Service and Public Administration Commission and selected public institutions to strengthen public-sector human-resource management, institutional performance and citizen-oriented government services. 1

The assignment covers the practical application of competency frameworks, staff-selection and leadership-assessment tools, operational-planning tools, performance-appraisal arrangements, service standards, service-engineering methods, operating tools, performance measures and quality-assurance arrangements across government service delivery channels. 1

The procurement is financed under the Neighbourhood programme through the multiannual action plan for Jordan for 2025 to 2027, specifically the economic resilience, trade and investments financing component. The stated legal basis is Regulation (EU) 2021/947 establishing the Neighbourhood, Development and International Cooperation Instrument, Global Europe. 2

Key facts

The principal characteristics of the opportunity are as follows. 1

What the contractor is expected to deliver

The assignment is designed as institutional technical assistance rather than a standalone research exercise. Applicants should be prepared to combine advisory services, institutional support, implementation assistance, training or knowledge transfer, operational tool development and performance monitoring. 1

The main technical workstreams are likely to include the following areas:

The tender documents should be treated as controlling for the precise deliverables, staffing profile, methodology, reporting obligations, travel arrangements, payment provisions and contractual conditions. The public notice provides the strategic scope but does not disclose the full technical specifications in the extracted information. 1

Who can apply

Eligible applicants include natural persons who are nationals of, and legal persons effectively established in, an EU Member State or a country or territory eligible under Article 28 of Regulation (EU) 2021/947. International organisations may also participate. 2

Applications may be submitted by an individual eligible organisation, an eligible natural person where applicable, or a consortium. A consortium may be a permanent legally established grouping or an informal grouping created for this procurement. All consortium members are jointly and severally liable to the contracting authority. 2

An ineligible member causes the consortium to be excluded. Each organisation participating as an individual applicant or consortium member must be registered in the European Commission Participant Register and must have a Participant Identification Code. 2

Subcontracting is allowed. Applicants may also rely on the capacities of other entities, provided that the relevant entity is eligible, provides a written commitment to make its resources available and satisfies the selection criteria for which its capacity is used. For technical and professional capacity, the supporting entity must perform the tasks for which its capacity is relied upon. Entities supporting economic and financial capacity become jointly and severally liable for contract performance. 2

A candidate may submit no more than one request to participate, whether acting individually, as consortium leader or as consortium member. Shortlisted candidates may not form alliances or subcontract to one another for this contract unless the contracting authority gives the required prior authorisation. The composition of a shortlisted consortium cannot normally be changed during the subsequent tender stage. 2

Mandatory selection criteria

Applicants must satisfy the financial, professional and technical capacity requirements below. For a consortium, the criteria are generally assessed on a consolidated basis, except that each consortium member must meet the stated economic and financial criteria. 2

Experience references may relate to contracts completed within the reference period or contracts that are still ongoing, provided that only the portion completed during the relevant period is counted. The value and nature of the applicant’s own work must be documented through evidence such as approved deliverables, payment evidence, client statements, certificates or equivalent records. Experience from a contract terminated because of a breach by the applicant cannot be used for selection. 2

If more than eight candidates satisfy the minimum requirements, the contracting authority will rank candidates to identify the eight strongest applicants. The first comparative criterion is the highest number of qualifying contracts. If candidates remain tied for the eighth position, the second criterion is the highest cumulative value of qualifying completed services. 2

Restricted procedure and shortlisting

This is a two-stage restricted procedure. Applicants first submit a request to participate. Between four and eight eligible candidates are expected to be invited to submit full tenders. If fewer than four candidates meet the requirements, the contracting authority may invite the eligible candidates that satisfy the criteria. 2

A request to participate does not constitute a full technical or financial tender. Shortlisted candidates will receive an invitation to submit detailed tenders, which will be evaluated using the best price-quality ratio. The available procurement data indicate a quality weighting of 80 percent and a price weighting of 20 percent, but applicants should verify the detailed scoring structure in the invitation to tender and final tender dossier. 1

Application documents and submission requirements

The request to participate must use the prescribed form and must be accompanied by the required declarations. Additional brochures, letters or other unsolicited material will not be taken into account at the participation stage. 2

The core submission package is expected to include:

For electronic submission, the request to participate form and the relevant declaration are uploaded under the appropriate Other documents section, while the declaration on honour is uploaded under the Declaration on Honour section. Each consortium member, capacity-providing entity and relevant subcontractor must provide the required signed declarations. The consortium leader must retain originals because the contracting authority may request them at the second stage. 2

Submission must be made exclusively through the Funding and Tenders Portal. Email, paper delivery or other submission channels will be disregarded. An EU Login account is required to access the electronic submission system, submit questions and complete the procedure. 1

The official electronic submission receipt and timestamp constitute evidence of compliance with the deadline. Applicants should submit sufficiently early to allow time for account, PIC, document-upload or technical problems. Draft submissions may be edited, withdrawn or replaced before the deadline in accordance with the eSubmission rules, but a replacement submission must contain all required information and documents. 1

Eligibility and exclusion conditions

Applicants and relevant participating entities must submit declarations confirming that they are not subject to exclusion grounds under the applicable EU procurement and financial rules. These grounds include insolvency, unpaid taxes or social-security contributions, grave professional misconduct, fraud, corruption, money laundering, terrorist offences, trafficking in human beings, serious contractual failures, irregularities, obstruction of audits and certain forms of circumvention of legal obligations. 2

Applicants must also declare the absence of professional conflicts of interest, improper involvement in preparing the procurement documents and other circumstances that could distort competition. Entities subject to applicable EU restrictive measures at the time of the award decision cannot receive the contract. 2

An applicant that relies on another entity’s capacity must ensure that the supporting entity satisfies the relevant eligibility and exclusion requirements. The same applies to consortium members and relevant subcontractors. False declarations or misleading information may result in rejection, exclusion decisions and financial penalties. 2

Financial and contractual conditions

The estimated overall contract value is €3 million. This is the estimated procurement value paid to the selected service provider under a fee-based service contract, not a grant allocation or a fixed funding contribution to applicants. The public notice does not state an EU co-financing rate because the opportunity is a procurement contract. 1

The maximum period for implementation is 30 months. The provisional commencement date is 1 July 2027, subject to completion of the procurement procedure, contract signature and any conditions stated in the tender dossier. 2

The available notice does not specify the payment schedule, eligible reimbursable costs, ceilings for experts or travel, pre-financing, payment currency provisions, liquidated damages, performance security or detailed budget structure. These matters must be checked in the full tender dossier issued to shortlisted candidates. Applicants should not assume that the €3 million estimate is an automatically available budget or that it will be distributed according to a standard grant funding rate. 1

Evaluation and competitiveness considerations

Because quality carries substantially greater weight than price in the stated award method, applicants should demonstrate a strong understanding of Jordan’s institutional context, practical implementation capability and credible arrangements for transferring tools and systems to SPAC and participating institutions. 1

The strongest applications are likely to combine demonstrable public-sector reform experience with sufficient financial scale, a stable pool of at least 50 relevant personnel and at least three qualifying contracts of the required value. Experience should be presented with clear evidence of the applicant’s own role, outputs, value delivered and relevance to the specified HR, service-delivery and institutional-development themes. 2

Where a consortium is used, the structure should be finalised before submission. The consortium should allocate complementary responsibilities clearly, ensure that each member meets the financial criteria, document joint and several liability and prevent any member from participating in another request for the same procurement. 2

Important dates and process milestones

Applicant action checklist

Overall assessment

This is a substantial, specialist public-administration reform procurement suited primarily to established consulting firms, public-sector reform specialists, institutional-development organisations or consortia with documented government advisory experience. The mandatory thresholds are significant: €1.2 million average annual turnover, a current ratio of at least 1, 50 relevant personnel and three qualifying contracts of at least €1.2 million each. 2

The opportunity is commercially relevant for organisations able to mobilise multidisciplinary expertise in human-resource management, public-service design, performance management and institutional reform. Smaller organisations may participate through a carefully structured consortium or by providing eligible capacity, but they must manage joint liability, evidence requirements, eligibility rules and the restriction against changing the shortlisted consortium composition. 2

The immediate priority is to pass the participation stage with precise and verifiable evidence. The full technical and financial proposal will only be required if the applicant is shortlisted, and the final tender dossier should be used to confirm the detailed scope, expert requirements, payment terms, contractual risks and evaluation methodology. 1

Official sources

The official Funding and Tenders Portal opportunity page and the procurement documents are the authoritative sources for the call, its current status, amendments, questions and answers, submission process and final contractual requirements. 1

Footnotes

1. 1Official EU Funding and Tenders Portal opportunity page: Technical Assistance for Priority Human Resources and Government Service Performance
2. 2Official procurement document, Additional information about the Contract Notice, together with the request to participate form and declaration on honour, available through the documents section of the official opportunity page: EU Funding and Tenders Portal documents