Service request: 𝘏𝘰𝘸 𝘮𝘪𝘨𝘩𝘵 𝘸𝘦 𝘪𝘮𝘱𝘳𝘰𝘷𝘦 𝘢𝘤𝘤𝘦𝘴𝘴 𝘵𝘰 𝘤𝘳𝘪𝘵𝘪𝘤𝘢𝘭 𝘤𝘪𝘷𝘪𝘭 𝘱𝘳𝘰𝘵𝘦𝘤𝘵𝘪𝘰𝘯 𝘪𝘯𝘧𝘰𝘳𝘮𝘢𝘵𝘪𝘰𝘯 𝘧𝘰�...

Public procurement under Govtech4all 2.0 seeks a supplier to develop, integrate, test and pilot an AI-assisted voice consultant for civil protection telephone consultations in four Lithuanian municipalities. The contract is an open electronic design contest administered via the Lithuanian CPV IS platform with a total budget of €70,000 and an expected duration of five months. Tenders must be submitted by 23 November 2026 at 17:00 (Brussels time) and will be evaluated on a price/quality ratio. Bidders should review the full procurement dossier for technical, legal, data protection and submission requirements.

What it funds

Brief scope

Development, integration, testing and piloting of an AI-assisted voice solution (prototype) for civil protection and emergency telephone consultations to residents in four Lithuanian municipalities.

Evaluation follows the procurement documents; tenders must be encrypted, signed and submitted via CPV IS. The award will be based on price/quality ratio and other criteria set in the procurement dossier.

Footnotes

1. 1Full procurement documents, clarifications and submission instructions are available on the CPV IS procurement page: viesiejipirkimai.lt.

Opportunity snapshot

Key facts

This is an open procurement (design contest) published under the Govtech4all 2.0 cascade funding / incubator activity (Interoperable Europe GovTech Incubator; grant agreement 101212604). The contracting authority seeks a supplier to develop, test and pilot an AI-assisted voice solution prototype to support civil protection and provide emergency telephone consultations to local residents in four Lithuanian municipalities. The procurement is executed as an open electronic design contest via the CPV IS procurement platform. The contract foresees a short participation period (expected duration 5 months) and the total funding available for this procurement opportunity is €70,000.

Detailed opportunity information and requirements

Structured classification answers (extracted from opportunity details)

Long summary and explanation

This opportunity is a publicly advertised procurement under the Govtech4all 2.0 incubator. The contracting authority is commissioning a paid service contract to develop a prototype AI voice-based resident consultant aimed at improving access to civil protection and emergency guidance for people who do not or cannot use mobile apps. The supplier must design, build, integrate and pilot the solution across telephone systems used by four Lithuanian municipalities, perform comprehensive testing and deliver pilot reports and recommendations. The procurement is an open electronic design contest; bidders must submit a single-stage electronic tender via the CPV IS platform by 23 November 2026. The awarded contract will be short term (approximately 5 months) and the total budget available for the procurement is €70,000. Evaluation is based on price/quality balance; precise technical, legal and contractual obligations are set out in the procurement dossier on CPV IS. Bidders should ensure they understand data protection, interoperability and telephony integration requirements, follow provided templates and comply with all submission rules on the CPV IS system.

Footnotes

1. 1Procurement documents and submission are available through the Lithuanian CPV IS platform: viesiejipirkimai.lt

Executive summary

This opportunity is a competitive public procurement service request under the Govtech4all 2.0 project, not a conventional grant scheme. It seeks a supplier to develop, integrate, test and pilot an artificial intelligence assisted voice consultant for civil protection information and emergency telephone consultations in four Lithuanian municipalities. Govtech4all 2.0 is the second phase of a European GovTech incubator delivering eight digital government pilots and supporting reuse, scaling and innovation in public services.1

The maximum funding or procurement budget identified in the opportunity metadata is €70,000. The expected participation or implementation period is five months. The submission deadline is 23 November 2026 at 17:00 Brussels time, following a single stage procedure. The opportunity is administered through the Lithuanian electronic public procurement system rather than through the standard EU grant application process.1

Opportunity identity

Project and call details

The EU Funding and Tenders Portal entry identifies the opportunity as part of the Interoperable Europe GovTech Incubator. The project itself is funded under the Digital Europe framework, while this specific opportunity is implemented as a procurement exercise by the participating public authorities.2

What the procurement is about

Core objective

The contracting authority is seeking the development, testing and piloting of an AI based voice resident consultant for civil protection matters. The solution is intended to improve access to reliable emergency information for residents who may not use mobile applications or may have limited access to digital channels.

The solution should support telephone based consultations and provide clear, timely and relevant guidance during civil protection situations. It is expected to be integrated into the telephone systems of the participating municipalities and tested in an operational or near operational environment.

The Lithuanian procurement description characterises the object as the creation, integration and testing of a prototype of an artificial intelligence based voice resident consultant for civil protection questions. The service is classified under CPV code 72212771, relating to general software development services.3

Expected work packages

Who can apply or submit a tender

The direct participants are suppliers capable of delivering the requested software development, artificial intelligence, voice technology, systems integration and pilot support services. The opportunity is not presented as an open grant for individuals, researchers or municipalities to request funding for their own projects.

The published extract does not state a closed legal form, minimum turnover threshold, mandatory consortium composition, geographic restriction or specific requirement to be an EU based entity. These matters must be checked in the Lithuanian procurement documents before submission. A company may therefore need to demonstrate that it can legally participate in Lithuanian public procurement and satisfy the exclusion, selection and technical qualification conditions set out in the tender documentation.

A strong bidder profile would normally include the following capabilities:

The available information does not confirm whether subcontracting, joint tenders or consortium bids are permitted. Bidders should verify the applicable rules in the procurement documents and identify all intended subcontractors or consortium members in the manner required by the Lithuanian system.

Funding, contract value and payment

The stated total budget is €70,000. The available metadata does not specify whether this amount is inclusive or exclusive of value added tax, whether it is a fixed maximum contract price, or how payments will be divided between deliverables. These details should be confirmed in the procurement documents and any clarifications issued through the procurement platform.

No EU grant funding rate is stated because this is a procurement contract rather than a grant award. The successful supplier is expected to provide services against contractual deliverables, not to claim a percentage reimbursement of eligible project costs. The tender should therefore be priced as a complete delivery package, including personnel, software, cloud or telecommunications costs, integration, testing, travel if required, support, documentation and applicable taxes unless the tender documents state otherwise.

Duration and delivery timetable

The expected duration of participation is five months. The opportunity does not provide a detailed calendar of contract signature, mobilisation, prototype completion, pilot launch, acceptance testing or final reporting dates. The successful supplier should propose a tightly managed delivery plan that allows time for municipal coordination, data and content validation, integration, user testing, remediation and final evaluation.

A practical five month delivery plan could be structured as follows:

Procurement procedure and submission

The procedure is described as an open design contest with electronic submission through the CPV IS platform. Tenders are encrypted, signed and time locked until the submission deadline has passed. Evaluation is carried out under the criteria and procedures specified in the procurement documents.

All communication relating to the procurement is to take place electronically through the procurement system. Suppliers should not rely on informal communication or submit material through the EU Funding and Tenders Portal unless the procurement documents expressly require it.

The submission should follow the structure of the procurement documents and use the supplied templates where applicable. A complete tender will normally need to address the technical solution, implementation approach, team, relevant experience, integration method, security and data protection, pilot methodology, risk management, deliverables, timetable and price. The exact mandatory forms and evidence requirements must be taken from the Lithuanian tender package.

Evaluation and award considerations

The stated award approach is the price or cost and quality ratio. This indicates that the lowest price alone is not expected to determine the result. The tender should make the relationship between proposed quality, delivery confidence, technical performance and price easy to assess.

Likely quality differentiators include:

Technical and regulatory requirements applicants should address

Artificial intelligence safety

The solution should be designed as a controlled information and consultation service, not as an autonomous emergency decision maker. The bidder should define permitted use cases, prohibited advice, confidence thresholds, fallback messages, escalation pathways and human oversight. The system should clearly distinguish verified civil protection information from uncertainty and should avoid fabricating instructions, locations, telephone numbers or evacuation advice.

Data protection and security

Telephone consultations may involve personal data, caller identifiers, location information, health information or details about an incident. The tender should explain the proposed data flows, legal roles, retention periods, access controls, encryption, hosting arrangements, audit logging, incident response and deletion procedures. It should also identify whether speech recordings and transcripts are stored, for what purpose and for how long.

The bidder should clarify whether third party AI, cloud, speech or telecommunications providers will process data outside Lithuania or the European Economic Area, and should identify the contractual and technical safeguards that would apply. The solution should support data minimisation and should avoid retaining recordings or transcripts unless they are necessary and legally justified.

Accessibility and inclusion

The central policy objective is to reach residents who do not use mobile applications. The proposed service should therefore work through ordinary telephone access and should use plain language, short responses, repetition options, confirmation prompts and an option to transfer or redirect callers. Testing should include older residents, residents with disabilities, people with limited digital skills, people under stress and people who do not speak the primary language fluently.

Municipal and civil protection integration

The supplier should not treat the prototype as a standalone chatbot. The tender should describe how authorised municipal information is updated, who approves changes, how emergency messages are prioritised, how conflicting information is resolved and how the service is disabled or updated during a fast changing incident. Integration with existing telephone systems, contact centres and emergency communication procedures should be demonstrated through a detailed interface and operating model.

Key deliverables to request or confirm

Important uncertainties in the published extract

Applicant preparation checklist

Overall assessment

This is a focused, small budget GovTech procurement suited to a specialist software company, AI voice provider, systems integrator or consortium that can move rapidly from discovery to a tested municipal pilot. The strongest proposals will prioritise safe and authoritative emergency information, telephone accessibility, municipal integration and demonstrable operational feasibility rather than presenting a generic conversational AI product.

The €70,000 ceiling and five month duration create significant delivery constraints. Applicants should propose a narrowly defined minimum viable prototype with clear boundaries, limited but representative use cases, reusable architecture and measurable pilot outcomes. A proposal that depends on extensive new infrastructure, large scale model training or lengthy public sector integration is likely to face affordability and timetable risks.

The opportunity should be treated as a procurement competition, not as an application for grant financing. Before committing resources, bidders should obtain and analyse the full Lithuanian procurement package because the available portal extract does not provide sufficient information to confirm all eligibility, contractual, technical, intellectual property, data protection and scoring requirements.3

Official sources

The EU Funding and Tenders Portal opportunity page is available at EU Funding and Tenders Portal opportunity. The procurement documents, clarifications and electronic submission channel are available through the CPV IS platform at Lithuanian CPV IS procurement.

The wider Govtech4all 2.0 initiative is described by the Interoperable Europe Portal as a second phase of the European GovTech incubator delivering eight digital government pilots.1

The EU portal entry and associated procurement metadata identify the opportunity as an Interoperable Europe GovTech Incubator service request under project grant agreement 101212604.2

The Lithuanian procurement listing identifies the object as the creation, integration and testing of an AI voice resident consultant for civil protection matters and uses CPV code 72212771 for general software development services.3

Footnotes

1. 1Interoperable Europe Portal, GovTech4all and GovTech4all 2.0 information: GovTech4All.
2. 2EU Funding and Tenders Portal opportunity and project metadata supplied for this report: EU Funding and Tenders Portal.
3. 3Lithuanian CPV IS procurement record supplied for this report: CPV IS procurement record.